After-sales Service
■
■ When■asking■for■repair
For repair, contact a Secure cell phone support center.
During■the■warranty■
period
Repairs will be done based on the terms of services of the
free-of-charge repair warranty described on the warranty
card.
Outside■the■
warranty■period
We shall repair the product for a charge as requested by
the customer if repair renders it usable.
memo
• Before handing in the product for repair, make a backup of the contents of
memory since they may disappear during repair. Note that the Company shall
not be liable for any damages and loss of income should the contents of
memory be altered or lost.
• Recycled parts that meet the Company's quality standards are sometimes used
for repair.
• Collected au cell phones by Replacement cell phone delivery service which
you used before are recycled to cell phones for replacement after repairs. Also
replaced parts by au after-sales service are collected and recycled by KDDI.
They are not returned to customers.
■
■ Performance■parts■for■repair
The Company retains performance parts for repair of main unit and its peripherals
for 4 years after discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the product.
■
■ Warranty■card
At the store of purchase, thoroughly check and read the name of the retailer, date
of purchase and other necessary details filled in on the warranty card, and be sure
to keep it in a safe place.
■
■ Keitai■Guarantee■Service■Plus■LTE
An after-sales service membership program on a monthly basis called "Keitai
Guarantee Service Plus LTE" (monthly fee: 380 yen, tax excluded) is available
for using your au cell phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and loss. For details of this
service, refer to au homepage or contact a Secure cell phone support center.
memo
• You can apply for membership only at the time of purchasing your au cell phone.
• Once you cancel the membership, you cannot re-apply for it until you purchase
an au cell phone next time.
• Note that when changing the model or purchasing an extra cell phone, this
service only covers the most recently purchased au cell phone.
• When an au cell phone is handed over to you or someone else, the Keitai
Guarantee Service Plus LTE membership is also handed over to the successor
of the cell phone.
• When you get a new au cell phone by changing the model or purchasing an
extra cell phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service
Plus LTE" membership for the old au cell phone is automatically canceled.
• Service contents are subject to change without notice.
■
■ au■Nano■IC■Card■(LTE)
The au Nano IC Card (LTE) is lent to you by au. In case of loss or damage, the card
will be replaced at your expense. When a malfunction is suspected, or in case of
theft or loss, contact an au shop or PiPit.
■
■ After-sales■Service
If you are unsure about anything regarding after-sales service, contact the
following service contact.
Customer■Service■Center■(for■service■canceling■procedure■in■case■of■loss■or■
theft)
From a land-line phone,
0077-7-113
(toll-free)
From an au mobile phone,
113
without area code (toll free)
Business hours 24-hour (7 days a week)
Keitai■Guarantee■Service■Plus■(for■loss,■theft,■damage)
From a land-line phone/From an au cell phone,
0120-925-919
(toll free)
Business hours 9:00 ～ 9:00 PM (7 days a week)
Repair■service■from■online■(24■hours■a■day■over■the■Internet)
https://cs.kddi.com/support/n_login.html
• The Application for the Internet acceptance, if "damage", "wet", "theft" and "loss"
are eligible. In the case of spontaneous failure (not the cause damage, such as
water wet, but does not power on, the screen does not function or other), it will
be accepted by phone for interview is required.
• To apply for the Internet, you need the e-mail address.
■
■ au■after-sales■service■information
Service■Contents
Keitai■Guarantee■Service■Plus■LTE
Member
Nonmember
Replacement cell
phone delivery
service
Spontaneous
failure
1st year
Free
N/A
2nd year
or later
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
Partial damage, water
stained, irreparable
damage, theft, or loss
Holding over and
repair
Spontaneous
failure
1st year
Free
Free
2nd year
or later
Free of charge
(3-year warranty)
Actual cost
Partial damage
Customer charge
Upper limit: 5,000
yen
Water stained,
irreparable damage
Customer charge
10,000 yen
Theft, loss
N/A
N/A
(model
change)
*Charge amounts are all tax excluded.
memo
Replacement■cell■phone■delivery■service
• When you have trouble with your au cell phone, a replacement cell phone
(same model, same color, including new battery) is delivered to the specified
place by calling to. Return your damaged cell phone within 14 days after the
replacement cell phone is delivered.
• Available up to twice in a year from the day you use this service as a start
day. If you do not use this service in the past year for the subscription to this
service, it will be 1st time and if you use, it will be the 2nd.
* For details, refer to au homepage.
Holding■over■and■repair
• Damages and malfunctions intentionally caused by the customer as well as
those due to modification (e.g. disassembly, change of parts, painting, etc.) by
the customer are not covered by this service.
• You cannot receive a refund for the replacement of the outer casing due to
stains, scratches, paint removal, etc. on the outer casing.
Main Specifications
Display
Approx. 5.5 inches, Approx. 16.77 million colors, AH
IPS liquid crystal
2560 x 1440 dots (WQHD)
Weight
Approx. 154g (including built-in battery)
Size■(W■x■H■x■D)
Approx. 76mm×145mm×10.5mm
CPU
MSM8974 AC 2.45GHz Quad core
Memory■(Internal)
ROM : 32 GB
RAM : 2 GB
Continuous■
calling■time
In■Japan
Approx. 1,300 minutes
Overseas■
(GSM)
Approx. 910 minutes
Continuous■
standby■time
*1
In■Japan
Approx. 610 hours (4G (LTE/WiMAX 2+))
Approx. 660 hours (3G)
Overseas■
(GSM)
Approx. 660 hours
Continuous■tethering■time
Approx. 530 minutes (4G (LTE/WiMAX 2+) on
WAN)
Approx. 560 minutes (3G on WAN)
Number■of■concurrent■
connections■with■tethering
14 devices (Wi-Fi
®
tethering; 8, Bluetooth
®
tethering; 5 and USB tethering; 1)
Charging■time AC■adapter
Approx. 110 minutes (When using Common AC
adapter 05 (sold separately))
DC■adapter
Approx. 340 minutes (When using Common DC
adapter 03 (sold separately))
Continuous■
watching■
time
*2
Full■Seg
Approx. 4 hours 30 minutes
1Seg
Approx. 5 hours
*1 Continuous standby times are measurements in a static state.
*2 Continuous viewing time may change depending on the usage condition.
memo
• The continuous talk time and continuous standby time may drop to less than
half depending on the battery charging status, usage environment such as
temperature, reception condition at the location where the product is used, and
the function settings.
