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IPECS Release 5

Feature Description & Operation

5.0

2-10

2.5.1.3

Agent Help Request

Description

Agents request assistance from a Supervisor using the ACD Help Code, default 574. Using iPECS
Phones, agents with the

{

HELP

}

button can request assistance without interrupting an active

conversation.

Operation

Agent iPECS Phone
To assign {

HELP

} buttons:

[

PGM

]

{

FLEX

}

+ ‘574’ +

ACD Group Number (optional) +

[

SAVE

]

To request Supervisor assistance while on an active ACD call,

1. Press

the

{

HOLD

}

button

2. Dial ‘574’, the Agent Help code,
3. Dial the desired ACD Group number.

Or,

1. Press

the

{

HELP

}

button.

SLT

1. Hook-flash.
2. Dial ‘574’, the Agent Help code.
3. Dial the desired ACD Group number.

Conditions

1. Agents receive error tone to indicate there is no active Supervisor.
2. Using the

{

HELP

}

button during a call, no signals are sent on the active conversation and the

connected party is unaware of the request for assistance.

Programming

UMBERING

LAN

1. ACD Group Help Code (PGM 107-Btn 5)

TATION

ROUPS

1. ACD Group (PGM 191)

2. ACD Supervisor (PGM 191-Btn 18)

Related Features

Station

Groups

Supervisor Help Response

Hardware

Содержание IPECS

Страница 1: ...Feature Operation Description Manual ...

Страница 2: ...d to give advanced written notice to the user allowing the user to take appropriate steps to maintain telephone service The iPECS complies with rules regarding radiation and radio frequency emission as defined by local regulatory agencies In accordance with these agencies you may be required to provide information such as the following to the end user WARNING This equipment generates and uses R F ...

Страница 3: ...dmin with Multi level section Programmable Admin TCP port restructured Web Admin added programmable tcp port Web User manual multi lingual added Web User Manual section with Multi lingual support Network Security Priority added new section with VLAN Diffserv IPSec and SRTP Transparent Networking added Centralized Networking with Fail over Remote Gateways Hunt Group Station Forward added condition ...

Страница 4: ... DISA Call Forward removed Added LIP 8000 series soft key operation for auto dial features LNR SAVE etc Added Attendant active MFIM display Updated Table 1 2 1 and updated VSF capacity Call Forward using external number added Added Option for voice mail attachment to e mail Change BGM operation SMDR ICM added 5 0d1 07 Jan 09 Add in capacity table and Changed for iPECS 1200 5 0d2 17 Feb 09 Add grou...

Страница 5: ...ent Automatic Wrap Up 2 12 2 5 1 6 Agent On Off Duty w Reason Code 2 13 2 5 2 Announcements 2 15 2 5 3 Auto ACD DND Unavailable Service 2 17 2 5 4 Calls In Queue routing 2 18 2 5 5 Calls In Queue Page Alert 2 18 2 5 6 Event Messages 2 20 2 5 7 Group Mail Box 2 21 2 5 8 Group Name 2 22 2 5 9 Incoming Call Routing 2 22 2 5 10 ACD Caller Controlled ICLID Routing 2 23 2 5 11 Supervisors 2 24 2 5 11 1 ...

Страница 6: ...ting Camp On 2 50 2 19 CO IP Access 2 51 2 20 CO IP Call Time Restriction 2 53 2 21 CO IP Call Warning Tone Timer 2 53 2 22 CO IP Queuing 2 54 2 23 Conference 2 55 2 23 1 Conference Room 2 55 2 23 2 Multi Party Voice Conference 2 57 2 23 3 Unsupervised Conference 2 59 2 23 4 Conference Group 2 60 2 24 Customer Site Name 2 62 2 25 Data Line Security 2 63 2 26 Delayed CO IP Ring 2 63 2 27 Delayed Au...

Страница 7: ...ld 2 89 2 42 Hot Desk 2 90 2 43 ICLID Call Routing 2 91 2 44 In Room Indication 2 92 2 45 IP Bridge Mode 2 93 2 46 IP System DECT 2 94 2 47 IP Fax Relay T 38 support 2 94 2 48 IP Trans coding 2 95 2 49 LNR Last Number Redial 2 96 2 50 LCR Least Cost Routing 2 97 2 51 Linked Station Pairs 2 99 2 52 LBC Loud Bell Control 2 100 2 53 Mobile Extension 2 101 2 54 Multiple Language Support 2 102 2 55 Mul...

Страница 8: ...et Call 2 137 2 69 2 2 Net Transfer 2 138 2 69 2 3 Identification Service 2 139 2 69 2 4 Call Completion 2 139 2 69 2 5 Call Offer 2 140 2 69 2 6 Net Conference 2 141 2 69 2 7 Message Waiting Indication MWI 2 142 2 69 2 8 Net Call Forward Unconditional 2 143 2 69 2 9 Net Call Forward Busy 2 144 2 69 2 10 Net Call Forward No Answer 2 145 2 69 2 11 Net Call Forward Busy No Answer 2 145 2 69 2 12 CO ...

Страница 9: ...ll and Connection Number Limit 2 176 2 76 1 Zone Outgoing CO call Number Limit 2 176 2 76 2 Inter Zone Connection Number Limit 2 177 2 77 System Call Routing 2 178 2 78 Co Call Rerouting 2 179 2 79 OUTGOING MAILBOX DESTINATION 2 179 2 80 Remote control with Mobile Extension 2 180 3 Intercom 3 1 3 1 Direct Station Select Busy Lamp Field DSS BLF 3 1 3 2 Intercom Call ICM Call 3 1 3 3 Intercom Call H...

Страница 10: ... Service 4 12 4 14 IP WAN Dialing After Answer 4 13 4 15 ISDN Integrated Service Digital Network 4 13 4 15 1 ISDN AOC Advice of Charge 4 14 4 15 2 Calling Called Party Identification 4 14 4 15 3 Keypad Facility 4 16 4 15 4 Multiple Subscriber Number MSN 4 17 4 16 ISDN Supplementary Services 4 18 4 16 1 ISDN Call Deflection 4 18 4 16 2 ISDN Malicious Call Id Request 4 19 4 17 Private Line 4 20 5 iP...

Страница 11: ...tion 5 23 5 25 Station User Programming Codes 5 24 5 26 Two Way Record 5 28 5 27 Voice Over 5 29 5 28 Serial DSS 5 31 6 Attendants 6 1 6 1 Active CPU MFIM Display 6 1 6 2 Alternate Attendant 6 2 6 3 Attendant Positions 6 3 6 4 Attendant Recall 6 3 6 5 Attendant Station Program Codes 6 4 6 6 Cabinet Alarm 6 7 6 7 Call Forward Attendant 6 8 6 8 Call Forward CO IP Off Net 6 9 6 9 Call Queuing 6 10 6 ...

Страница 12: ...IPECS Release 5 Feature Description Operation 5 0 xi 6 19 System Clock Set 6 20 7 SLT 7 1 7 1 Broker Call 7 1 7 2 Howler Tone 7 2 7 3 SLT Message Wait Indication 7 3 7 4 SLT Name Entry 7 4 ...

Страница 13: ...ption explains the nature of the feature x Operation gives detailed step by step operation of the feature for iEPCS IP Phones and SLTs x Conditions explains known feature interactions and constraints related to the feature x Programming lists database entries that may be required for proper feature operation x Reference lists related topical information to aid in understanding the feature x Hardwa...

Страница 14: ...PFTU 6 optional External Page zones n a 1 2 2 2 2 Internal Page Zones 10 10 10 35 35 100 System Speed Dial 800 48 digits 800 48 digits 800 48 digits 3000 48 digits 6000 48 digits 12000 48 digits System Speed Dial Zones Groups 10 10 10 10 20 50 Station Speed Dial 20 48 digits 20 48 digits 20 48 digits 100 48 digits 100 48 digits 100 48 digits Last Number Redial 10 48 digits 10 48 digits 10 48 digit...

Страница 15: ...6 32 32 32 VoIP channels 4 5 std Std 4 8 6 std 6 std n a n a Redundancy No No Yes Yes Yes Yes Note 1 The station and CO Line maximums are not simultaneously total ports cannot exceed the specified System Port capacity Note 2 For maximum RSGM connection ports calculation formula is ports available system station ports 2 there must be sufficient VoIP channels to support packet relay for RSGM rtp pac...

Страница 16: ...cing a call 1 Lift the handset 2 Press the ACCOUNT CODE button 3 Dial the Account Code 1 to 12 digits 4 Press Intercom dial tone is heard 5 Place the CO IP call as normal Or 1 Lift the handset or press the SPEAKER button 2 Press the ONE TOUCH ACCOUNT CODE button 3 Place the CO IP call as normal To enter an Account Code using an ACCOUNT CODE button during a call 4 Press the ACCOUNT CODE button 5 Di...

Страница 17: ...recognize the status of an external contact normally open or closed The system will signal assigned iPECS Phones when the contact activates This capability is commonly employed to provide remote Alarm or Door Bell signals to the user Assigned stations receive the Alarm Signal either a single tone burst repeated at 1 minute intervals or a continuous tone The Alarm Signal may be terminated at the us...

Страница 18: ...n 4 STATION 1 Alarm Door Bell Attribute PGM 113 Btn 8 Related Features Door Open Hardware iPECS Phone External contact connected to Alarm input of MFIM refer to iPECS Hardware Description Installation Manual 2 3 AUTHORIZATION CODES PASSWORD Description Authorization Codes provide a means to control access to Off Premise Call Forward Walking COS or DISA and may be required for outgoing CO IP Line o...

Страница 19: ... Code when second dial tone is received 1 Dial the station number for the Station Authorization code or for a System Authorization Code dial or and the Authorization table index 2 Dial the corresponding Authorization Code 3 Place call as normal SLT To assign a Station Authorization code 1 Lift the handset 2 Dial SLT Program Mode Entry code 561 3 Dial Station User Program code 33 4 Dial Authorizati...

Страница 20: ...d to require entry of a valid Authorization Code In this case a second dial tone is provided when the CO IP group is accessed If the code entered is invalid error tone is returned and the user must enter a valid code within the FAC Retry Count 7 If the Check Password option is enabled in the LCR database when dialed digits match the LDT table digits the system will send second dial tone to request...

Страница 21: ...tercom calls the called party does not answer after a pre determined time Operation System Auto Call Release of Intercom calls If a station places an intercom call and the called station does not answer in the Intercom Call Release Time the call is terminated and the calling user receives error tone Auto Call Release of CO IP calls If a station seizes an idle CO IP Line and does not dial within th...

Страница 22: ...an ACD group directly or otherwise including via call transfer CCR and ICLID routing 2 5 1 Agents 2 5 1 1 Agent Auto Connect Zap Tone Description Agents using a headset can have calls from enabled ACD groups connected to them automatically This feature removes the requirement for the agent to answer ACD calls manually The Agent receives a short tone Zap Tone if assigned and is then connected to th...

Страница 23: ... Login code or press the Login Flex button 3 Dial the ACD group number 4 Dial the Agent ID the agent is logged into the ACD group To Logout of the primary ACD Group 1 Lift handset or press SPEAKER button 2 Dial 582 the ACD Agent Primary Logout code or press the Logout Flex button 3 Dial the ACD group number 4 Dial the Agent ID the agent is logged out of the ACD Group To Login to a secondary group ...

Страница 24: ...d out of the ACD Group Conditions 1 The system outputs ACD events including Login Logout messages when Discovery Manager Print is enabled 2 The Agent Id can be any 4 digit number 0000 9999 iPECS does not verify the Agent Id other than requiring that four digits be entered 3 Any Agent Id may be used to login except at a Hot Desk station where the user Authorization code is required Programming NUMB...

Страница 25: ...ACD call 1 Press the HOLD button 2 Dial 574 the Agent Help code 3 Dial the desired ACD Group number Or 1 Press the HELP button SLT 1 Hook flash 2 Dial 574 the Agent Help code 3 Dial the desired ACD Group number Conditions 1 Agents receive error tone to indicate there is no active Supervisor 2 Using the HELP button during a call no signals are sent on the active conversation and the connected party...

Страница 26: ...ll status and will update as the queue status changes If no calls are in queue the phone returns to idle 4 Hang up to return to idle and normal display Or 1 Lift the handset or press the SPEAKER button 2 Press the DISPLAY CALL QUEUE button The display shows the Queued call status and will update as the queue status changes If no calls are in queue the phone returns to idle 3 Hang up to return to i...

Страница 27: ...ve ACD group calls Operation Agent iPECS Phone To assign a WRAP UP END button PGM FLEX 585 SAVE Activation Automatic when Agent completes an ACD group call Deactivation 1 Automatically after Wrap Up Timer Or 1 Dial 585 the Wrap Up End code Or 1 Press WRAP UP END flexible button before expiration of the Wrap Up Timer Conditions 1 During Agent automatic Wrap Up the assigned WRAP UP END flexible butt...

Страница 28: ...igned for an ACD ON OFF DUTY GROUP REASON button By entering the Auto ACD DND code the Agent will have an ACD DND button and if assigned Reason code 0 the Agent will return to On duty status after the ACD DND Wrap up time Operation Agent iPECS Phone To assign an ACD ON OFF DUTY GROUP button PGM FLEX 571 optional ACD group number optional Reason Code SAVE To toggle to Off duty state from On Duty 1 ...

Страница 29: ...Code 3 Dial ACD group number 4 Dial Reason Code 0 9 or To return to an On duty state 1 Lift handset or press SPEAKER 2 Dial 571 Agent On Off Duty Code 3 Dial ACD group number To go to ON duty in all hunt group when the user is OFF duty in more one hunt group 1 Lift handset or press SPEAKER 2 Dial the code for Agent On Off duty in all hunt group To go to OFF duty in all hunt group when the user is ...

Страница 30: ...ouncements to incoming callers Primary and secondary announcements are available with control timers The first announcement is played after 1st control timer The 2nd control timer determines the period between the first and second announcement The second announcement can be replayed at defined intervals If desired the primary message can be defined to play in full to all callers as a guaranteed an...

Страница 31: ...he Press to record prompt 6 Press the SPEED button during playback to erase message Conditions 1 ACD group announcements are recorded in the VSF or VMIM Up to seventy 70 Announcements are available for group announcement recordings Announcements 71 and 72 are reserved for MOH and Multi Language selection announcements respectively 2 The CIQ Message must be recorded in the VMIM VSF 3 When equipped ...

Страница 32: ...e an unavailable status Operation Agent iPECS Phone To assign a ACD ON OFF DUTY GROUP button PGM FLEX 571 Agent On Off Duty code optional ACD group number SAVE To return to available status 1 Dial 571 Agent On Off Duty Code 2 Dial ACD group number Or 1 Press ACD ON OFF DUTY GROUP SLT To return to available status 1 Lift handset or press speaker 2 Dial 571 Agent On Off Duty Code 3 Dial ACD group nu...

Страница 33: ...nteed Announcement use Caller Controlled ICLID routing 2 The call must be in queue for the ACD group dialing during ring back tone is not recognized by the iPECS Programming STATION GROUPS 1 ACD Group PGM 191 2 ACD CIQ Route Table PGM 191 Btn 23 Related Features Station Groups Announcements ACD Caller Controlled ICLID Routing Hardware 2 5 5 Calls In Queue Page Alert Description The administrator c...

Страница 34: ...rent announcement is played followed by the Press to record prompt 6 Press the SPEED button during playback to erase message Conditions 1 Thresholds are assigned as total Calls In Queue to activate a Page alert and are checked from lowest priority CIQ 1 to highest priority CIQ 3 Thus the highest priority CIQ defined should have the largest threshold and the lowest priority CIQ should have the smal...

Страница 35: ...nal All Call Page Hardware 2 5 6 Event Messages Description Each ACD group sends messages for group and agent events over the defined Serial or TCP port These event messages are employed by 3rd party applications to provide enhanced Call Center functionality Details of the event messages are provided in the iPECS 3rd Party Support Guide Operation System When enabled Event messages are sent automat...

Страница 36: ...g Wait Station SAVE To retrieve Station Group Voice Mail 1 Lift the handset or press the SPEAKER button 2 Press GROUP MAILBOX button to receive the Password prompt 3 Dial the Group Mailbox password to receive the Number of Messages prompt 4 Dial desired option code 5 At completion of session hang up to return to idle Remote Caller To leave a voice message 1 After Greeting and beep leave the messag...

Страница 37: ...idle the longest Uniform Call Distribution or an ACD group announcement recorded by an Attendant If all agents are busy the call is queued to the group or routes to the Alternate Destination The queued caller receives ACD group announcements or audio from the defined music source Callers that remain in queue receive audio from the defined music source or ring back tone and after the defined Overfl...

Страница 38: ...CLID Usage for the ACD Group at any time during or within 5 seconds after a Guaranteed Announcement the system will monitor for digits dialed by the caller Received digits are compared to the ICLID Table entries If a match is found the call routes to the destination defined in the ICLID Ring Assignment Table Available destinations are a Voice Mail announcement system speed dial a station or a stat...

Страница 39: ... group participation Supervisors can login from any station in the system but only at one station at a time If a Supervisor logs into a group from a station while logged in at another station the active login is terminated and the new login is honored Operation Supervisor iPECS Phone To login 1 Dial 572 the ACD Supervisor Login code or press the Flex button 2 Dial the ACD group number 3 Dial super...

Страница 40: ...utton The Supervisor is then notified of the Help request in the iPECS Phone display and a flashing HELP RESPONSE button The Supervisor can respond using the Help Response button which is required and be connected to the Agent s active call with the microphone muted The Supervisor hears the Agent and connected party and may join the conversation by pressing the MUTE button to activate the micropho...

Страница 41: ...p request will cancel any active help request Programming NUMBERING PLAN 1 ACD Group Help Code PGM 107 Btn 5 STATION GROUPS 1 ACD Groups PGM 191 2 ACD Group Supervisor PGM 191 Btn 18 3 ACD Warning Tone PGM 191 Btn 12 Related Features Automatic Call Distribution Agent Help Request Hardware iPECS Phone 2 5 11 3 Agent Call Monitor Description Agent Call Monitor permits an active Supervisor to monitor...

Страница 42: ...NUMBERING PLAN 1 Supervisor Monitor Code PGM 107 Btn 8 STATION GROUPS 1 ACD Groups PGM 191 2 ACD Group Supervisor PGM 191 Btn 18 3 ACD Warning Tone PGM 191 Btn 12 Related Features Station Groups Hardware iPECS Phone 2 5 11 4 Group Status Display Description An ACD Supervisor may view the status of each of the ACD groups to which the Supervisor is assigned The display will give the status of the ac...

Страница 43: ... the group to access the Group Status display information 2 The GROUP STATUS button will flash when the Calls in Queue exceed the assigned Supervisor Call Count and or a call has been queued for longer than the Supervisor Queued Call Timer Programming NUMBERING PLAN 1 ACD Group Status Code PGM 107 Btn 7 STATION GROUPS 1 ACD Group PGM 191 2 ACD Group Supervisor PGM 191 Btn 18 3 Supervisor Timer PGM...

Страница 44: ...em speed dial 3 Overflow Time xxx seconds Wrap Up Time xxx seconds Password up to 12 digits 5 Enter new data 6 Press the SAVE button Conditions 1 The Supervisor must be assigned as a Supervisor for the ACD Group and be logged into the group to access the Group Status display information Programming NUMBERING PLAN 1 ACD Group Status Code PGM 107 Btn 7 STATION GROUPS 1 ACD Group PGM 191 2 ACD Group ...

Страница 45: ...mber of ACD calls served Number of unanswered ACD Calls Average ring time before answer Average ACD call service time after answer 3 Press the key for a next agent selection Or To control Agent duty status 1 Dial 3 ACD Agent Duty Code 2 Dial 2 for Duty ON OFF 3 Dial 0 or 1 0 Off Duty 1 On Duty Conditions 1 The Supervisor must be assigned as a Supervisor for the ACD Group and be logged into the gro...

Страница 46: ...answer Average service time after answer Agent Statistics Report Group Number Agent Number Number of ACD calls served Number of unanswered ACD Calls Average ring time before answer Average ACD call service time after answer Operation Supervisor iPECS Phone To assign a GROUP STATUS button at the Supervisor PGM FLEX 576 Group Number SAVE To output ACD Statistics Report 1 Lift the handset or press th...

Страница 47: ...PGM 191 Btn 18 Related Features Station Groups Hardware 2 6 AUTOMATIC PAUSE INSERTION Description In addition to a manually entered Pause the system will automatically pause dialing to allow for potential connection delays The pause will be inserted when any of the following occur x After a Flash is encountered in a Speed Dial number x After a PABX access code is encountered in a Speed Dial or red...

Страница 48: ...sting internal station user Conditions 1 With Automatic Privacy disabled privacy is still assured on all intercom and conference calls 2 To override privacy Privacy must be disabled and the intruding station must have Override enabled as well as a direct appearance for the desired CO IP line 3 Only one station can intrude on an active call 4 An intrusion tone can be provided to the call indicating...

Страница 49: ...tion System Operation of this feature is automatic Conditions Programming STATION 1 Station COS PGM 116 CO IP 1 CO Ring Assignment PGM 144 2 CO COS PGM 141 Btn 2 SYSTEM 1 DISA COS PGM 166 2 External Control Contact PGM 168 3 PBX Trunk Access Codes PGM 172 4 LD Digit Count PGM 177 Btn 3 5 LD Digit Code PGM 177 Btn 19 TABLES 1 Toll Restriction PGM 224 2 Authorization Codes Table PGM 227 3 Auto Ring ...

Страница 50: ...GM 178 Btn 1 2 System Date PGM 178 Btn 2 3 DST Enable PGM 178 Btn 3 3 DST Start End Time Web only Related Features Auto Service Mode Control Automatic System Time Synchronization System Clock Set Hardware 2 10 AUTOMATIC SYSTEM TIME SYNCHRONIZATION Description When enabled the system automatically determines and sets the time of day employing Network Time Protocol NTP or ISDN time messages When usi...

Страница 51: ...ures Auto Service Mode Control Automatic System Daylight Savings Time System Clock Set Hardware 2 11 BATTERY BACK UP MEMORY Description The system database is protected from power loss by a long life 10 year lithium dry cell battery Should local power fail the battery will maintain the system memory and proper operation of the system clock Operation System Operation of this feature is automatic Co...

Страница 52: ...de 5 Attendant Off Premise forwards incoming CO IP calls to an outside number Code 6 Off Net Unconditional all calls to the station except recalls are forwarded internally or externally only SLT Code 7 Off Net Busy forwards all calls except recalls to the selected station when station is busy only SLT Code 8 Off Net No Answer forwards all calls except recalls to the selected station when the stati...

Страница 53: ...estination station station group or dial CO access code 9 8xx 88xx and desired external phone number 5 Momentarily press the hook switch receive confirmation tone 6 Replace the handset return to idle To activate Call Forward to a Speed number 1 Lift the handset to receive dial tone 2 Dial Call Forward feature access dial code 554 3 Dial Call Forward code 6 9 4 Dial Speed Dial bin number 5 Replace ...

Страница 54: ...ve a voice mail 10 Call Forward status is maintained in the system s non volatile memory for protection from power outage 11 A station in a Station Hunt Group ACD Circular or Terminal can be assigned to receive incoming hunt calls overriding any Call Forward That is the system either recognizes the Forward condition and bypasses hunt calls around the station or routes hunt calls to the station bas...

Страница 55: ...termined destination assigned in the system database Preset Station Call Forward can define separate treatment of CO IP calls and intercom calls In addition separate busy and no answer treatments are defined Treatments available are x Unconditional all calls immediately forward x Internal Busy Intercom calls that encounter busy forward immediately x Internal No Answer Intercom calls which are not ...

Страница 56: ...wer will only operate when the external call encounters a busy state or no answer respectively 6 Preset call forward status is not shown in the station s LCD display 7 A station in a Station Hunt Group ACD Circular or Terminal can be assigned to receive incoming hunt calls overriding any Call Forward That is either the system recognizes the Forward condition and bypass hunt calls around the statio...

Страница 57: ...al call 1 Momentarily press the hook switch 2 Dial the Park Orbit 3 Return to idle To retrieve a parked call 1 Lift the handset 2 Dial the Park Orbit Conditions 1 If the selected Park Orbit returns a busy signal the user may simply dial another Park Orbit without the need to disconnect 2 Intercom calls cannot be placed in a Park Orbit 3 A Parked call will recall to the station that parked the call...

Страница 58: ...2 Press the DIRECTED CALL PICK UP button 3 Dial the ringing station s intercom number SLT To Pick up a call ringing at another station 1 Lift the handset 2 Dial 7 the Directed Call Pick up code 3 Dial the ringing station s number Conditions 1 To pick up a CO IP call the station must have an idle appearance button available 2 When several calls are ringing at a station simultaneously Call Pick up w...

Страница 59: ...ing at another station 1 Lift the handset 2 Dial 566 the Group Call Pick up code Conditions 1 To pick up a CO IP call the station must have an idle appearance button available 2 When several calls are ringing simultaneously Call Pick up will connect the oldest highest priority call Ringing Line Preference PGM 173 3 Queue callback and Private Line calls are not subject to Call Pick up and such atte...

Страница 60: ...up Call Pick up feature code 566 a station can answer calls ringing at another station in the same pick up group in PGM190 and PGM192 But when a user dial Pick Up Group Call Pick up feature code 588 a station can answer calls ringing at another station in the same pick up group in PGM192 A station can t pick up the call of pick up group in PGM190 with Pick Up Group Call Pick up feature code 588 2 ...

Страница 61: ...isten to delete or send the recording to others via e mail Operation Recording of calls is automatic when assigned To manage the recordings use the procedures outlined in the Phontage or UCS Client User Guide Conditions 1 The Phontage or UCS Client can record one call at a time and must be idle While recording if the Phontage or UCS Client places or receives a call recording terminates 2 When call...

Страница 62: ...fer While on a CO IP call Unscreened Call Transfer 1 Press TRANS 2 Dial the station to receive the transfer 3 Hang up to complete the transfer Or 1 Press the DSS BLF button for the desired station 2 Hang up to complete the transfer SLT While on a CO IP call Screened Call Transfer 1 Momentarily depress the hook switch 2 Dial the station to receive the transfer 3 At answer or splash tone announce th...

Страница 63: ...IP line establishing an Unsupervised Conference between the two external parties If the receiving party is called through an ISDN or VoIP path the Transfer Hold Recall Timer is initiated and if it expires Hold Recall is initiated Operation iPECS Phone While on a CO IP call Screened Call Transfer 1 Press TRANS 2 Place CO IP call in normal manner 3 At answer announce the call 4 Hang up to complete t...

Страница 64: ... the original call is connected to the user 4 An H 323 or SIP call cannot be transferred to a like VoIP call using unscreened call transfer Programming STATION 1 Off Net Forward PGM 111 Btn 14 SYSTEM 1 Transfer Recall Timer PGM 180 Btn 7 2 Off Net Prompt Usage PGM 160 Btn 11 3 CO to CO US Timer Extension PGM 160 Btn 12 4 Unsupervised Conference Timer PGM 182 Btn 5 Related Features Hold Recall Call...

Страница 65: ...ation that a call is waiting to be answered The busy station is notified of the waiting call by a Camp On tone For users of an iPECS Phone the LED of the HOLD button will flash After receiving a busy signal the calling station camps on to the called station The called station can respond by a answering the waiting call which places the active call on hold first b sending a silent text or voice mes...

Страница 66: ...l Silent Text Message Voice Over Hardware 2 19 CO IP ACCESS Description Stations can access outgoing CO IP lines based on CO IP Group Access programming iPECS Phones may use flexible buttons assigned to access a specific CO line POOL button for outgoing calls or a LOOP button Individual users may be allowed to assign CO IP access flexible buttons Operation iPECS Phone To assign a LOOP button PGM F...

Страница 67: ...e ring a flashing CO IP line LED and may answer the call The user may transfer the call but cannot make an outgoing call on the CO IP line 4 CO IP lines placed on hold may be retrieved by dialing the retrieve held CO IP code 8 and the CO IP line number 5 The Tx path to a station will be muted until the system has verified the Toll Restriction for the CO IP line 6 When a CO line is seized the syste...

Страница 68: ...e call is connected to the system even if the call is transferred or picked up at another station Programming STATION 1 CO IP Call Time Restriction PGM 112 Btn 3 2 Cut Off Timer PGM 123 Btn 2 Related Features CO IP Call Warning Tone Timer Hardware 2 21 CO IP CALL WARNING TONE TIMER Description Stations can receive a tone indicating the elapsed time of a CO IP call has reached the Warning Tone time...

Страница 69: ...G CALLBK LED extinguishes SLT To request to be placed in queue while receiving All Lines Busy signal 1 Momentarily press the hook switch 2 Dial 556 the Callback feature code To cancel the queue from the queued station 1 Lift the handset 2 Dial 556 the Callback feature code System When a CO IP line becomes available 1 Send distinctive Queue recall to the station with oldest queue flash appropriate ...

Страница 70: ...A Conference Room can be password protected so that only parties that enter the password are allowed to join the Room Up to 9 Conference Rooms can be set up and each can support a maximum of 32 parties with the g 711 or g 729 codec or 24 parties with the g 723 codec Conference Rooms employ channels from an MCIM Multi party Conference Interface Module Each MCIM supports up to 32 parties and multipl...

Страница 71: ...mber 1 9 4 Dial the Conference Room password 5 Press SAVE to delete the Conference Room To transfer a call to a Conference Room 1 Press the TRANS button 2 Dial 59 the Conference Room entry code 3 Dial the Conference Room Number 4 Dial the Conference Room password 5 Hang up to complete the transfer SLT To set up a Conference Room 1 Lift the handset 2 Dial 561 SLT Programming code 3 Dial 53 the Crea...

Страница 72: ...ulti party Conference gateway Module 2 23 2 Multi Party Voice Conference Description The system allows multiple internal and external parties to be connected on a call conference An unlimited number of 3 party conferences may be established using iPECS Phones In addition each MCIM Multi party Conference Interface Module up to 32 parties with the g 711 or g 729 codec and 24 with the g 723 codec may...

Страница 73: ...ferences the system will support with iPECS Phones With the MCIM the system can support conferences of more than 3 parties Each MCIM supports 32 conference channels with the g 711 or g 729 codec or 24 with the g 723 codec and can support multiple conferences with a total maximum number of 32 or 24 users 3 If all MCIM channels are busy when a request for a channel is received the user will receive ...

Страница 74: ... the Timer Extension feature code and a digit 1 to 9 indicating the Timer extension multiplier The system will then extend the timer based on the dialed digit multiple of the Timer For example if the Unsupervised Conference timer is 5 minutes and the user dials the digit 4 the timer will extend to 20 minutes 4 multiplied by 5 minutes Operation iPECS Phone To set up an Unsupervised conference 1 Est...

Страница 75: ...tion and System The Station Conference group is created by the station user who is assigned as the group supervisor and is the only member that can initiate a Conference group call The System Conference Group is created by an Attendant or system administrator and any member can initiate the Conference Group call The member initiating the call becomes the supervisor for that Conference Group call T...

Страница 76: ...mber IPECS phone To assign a GRP MONITOR button PGM FLEX PGM 55 SAVE To initiate a Conference Group call 1 Lift the handset 2 Dial 68xxx the Group Conference code and group number 3 Enter the Conference group password if assigned members receive the Conference Group call To enter a Conference Group call 1 Answer the ringing call and receive recorded announcement if assigned and recorded 2 Dial 1 t...

Страница 77: ...the Station Web Admin with the proper password Authentication code 5 If there are insufficient MCIM channels available when initiating the conference group call the initiator receives error tone 6 Two way record can be used to record the Conference Group call Programming Related features Multi Party Voice Conference Conference Room System Admin Programming Hardware MCIM 2 24 CUSTOMER SITE NAME Des...

Страница 78: ...ill not apply audio gain to the call Programming STATION 1 Data Line Security PGM 111 Btn 4 Related Features Call Waiting Camp On DND Override Intrusion Hardware 2 26 DELAYED CO IP RING Description Ring signals for an incoming CO IP call can be sent to stations immediately upon detection or after an assigned ring cycle delay The delay can be up to 9 system ring cycles thus allowing other stations ...

Страница 79: ...he Auto Attendant Operation System Operation of this feature is automatic when assigned Conditions 1 When Delayed Auto Attendant Ring is assigned after the delay the call will no longer ring assigned stations and will only ring to the VMIM VSF Auto Attendant 2 If no delay is entered the call will ring to the VMIM VSF Auto Attendant immediately 3 To assign Delayed Attendant ring at least one statio...

Страница 80: ...6 characters may be assigned to each Station and System Speed dial In addition each station may be assigned a 12 character name When assigned a user may place an intercom call to another station or select a Station or System Speed dial using the name The user selects from one of three Dial by Name directories and enters characters employing 2 dial pad buttons for each character The system finds an...

Страница 81: ...r Name Program code 4 Dial the name up to 12 characters refer to Station Speed Dial for character entry 5 Momentarily press the hook switch confirmation tone is received System Attendant To program a name for another station 1 Press the PGM button 2 Dial 071 the Attendant User Name Program code 3 Dial the station number 4 Dial the name up to 12 characters refer to Station Speed Dial for character ...

Страница 82: ...ore dialing the remaining digits 2 This command is only recognized for analog pulse dial CO lines 3 Dial pulse to tone switchover is not available in the Redial features 4 When is the first digit of a dialed number the Display Security feature is enabled and not Pulse to tone switchover 5 For VoIP calls pulse dialing is not available thus switchover is not required or supported Programming CO IP 1...

Страница 83: ...B and D E are monitored for allow and deny numbers CO Class of Service There are five 5 CO line COS assignments CO COS Restriction 1 Dialing privileges are governed by the Station COS only 2 Assignments in Exception Table A govern dialing privileges for Station COS 2 4 3 Assignments in Exception Table B govern dialing privileges for Station COS 3 5 4 No LD calls LD code digit count and assignments...

Страница 84: ...le process As digits are dialed they are compared to entries in the appropriate Exception Table Based on the Allow and Deny entries the system applies the following rules to allow or deny the call Rule 1 If a table has no entries no restrictions are applied Rule 2 If there are only Deny entries restrictions are provided as Deny only Rule 3 If there are only Allow entries restrictions are provided ...

Страница 85: ...ed on the mode appropriate dialing privileges are established Operation System Dialing restrictions are automatically applied based on COS assignments Conditions Programming STATION 1 Station COS PGM 116 CO IP 1 CO COS PGM 141 Btn 2 SYSTEM 1 DISA COS PGM 166 2 PBX Trunk Access Codes PGM 172 3 LD Digit Count PGM 177 Btn 4 4 LD Digit Code PGM 177 Btn 19 TABLES 1 Toll Restriction PGM 224 2 Authorizat...

Страница 86: ...re COS code 3 Dial Authorization Code station number and code 4 Press the SAVE button SLT To activate Temporary COS 1 Momentarily press the hook switch 2 Dial 561 the SLT Programming code 3 Dial 21 the Temp COS code 4 Momentarily press the hook switch To restore the assigned COS 1 Momentarily press the hook switch 2 Dial 561 the SLT Programming code 3 Dial 22 the restore COS code 4 Dial Authorizat...

Страница 87: ...enario Ring Mode Authorization Codes Password Hardware 2 31 4 Walking COS Description A user may temporarily override the toll restriction of a station to make toll calls from a normally toll restricted station The user must input an Authorization Code in order to activate Walking COS and is subject to the assigned COS of the Authorization Code The COS associated with the Authorization Code is app...

Страница 88: ...may reactivate Walking COS to place another call or use Flash to maintain the Walking COS 3 Use of Authorization codes varies based on the system nation code In some regions particularly the US and UK a System Authorization code may be required for DISA access Entering a Station code on a DISA line will fail in these areas In other regions a System Authorization code can be used with Walking COS P...

Страница 89: ...n iPECS Phone To select the desired ring tone 1 Press the PGM button 2 Dial 1 for Ring Selection 3 Dial 1 for Intercom or 2 for CO IP ring 4 Dial Ring Tone selection 1 8 ring tone is received To download a Ring tone from the system to an iPECS Phone 1 Press the PGM button 2 Dial 1 for Ring selection 3 Dial 5 for Ring tone download 4 Dial Ring tone storage bin 5 8 5 Dial Ring tone selection 0 9 ton...

Страница 90: ...essing the DND button while ringing will activate One Time DND 3 Only the Secretary of and Executive Secretary Pair or an Attendant may override DND at the Executive s station 4 An Attendant may cancel DND for other stations 5 DND service is not available to Attendants 6 Recalls for CO IP calls will override the DND feature 7 A station in DND is out of service for all incoming calls including Stat...

Страница 91: ...set or press SPEAKER button 2 Dial Door Open code 1 2 3 or 4 3 Hang up to return to idle Or 1 Lift handset or press SPEAKER 2 Press the DOOR OPEN button 3 Hang up to return to idle Conditions 1 The number of relay contacts available varies based on the system size Refer to Table 1 2 1 for the number of available contacts 2 The Door Open feature dial code is based on the assigned External Contact a...

Страница 92: ...Proctor Monitor PGM 113 Btn 22 CO IP LINES 1 Proctor On Off PGM 141 Btn 12 TABLES 1 Emergency Code Table PGM 226 Conditions 1 The system Loop Start lines connected to the ANI Link unit must be assigned to a separate CO line group and the individual CO IP lines assigned for emergency service 2 The ANI Link unit must be properly connected to an SLT port and an LGCM port on the same LAN as the MFIM I...

Страница 93: ...rgency number call Conditions Programming STATION 1 Emergency CO Group PGM 112 BTN 18 TABLES 1 Emergency Code Table PGM 226 Related Features Hardware 2 37 EXECUTIVE SECRETARY FORWARD Description iPECS Phones can be assigned as Executive Secretary pairs By activating DND the Executive also activates Unconditional Call Forward to the Secretary which will forward Executive calls to the Secretary With...

Страница 94: ... forms a separate Executive Secretary pair 3 If the Secretary is busy when a call is received for the Executive the caller will receive busy tone 4 The Secretary may override the DND status of the Executive to Camp On and transfer calls to the Executive 5 A chain can be constructed by assigning the Secretary of one pair as an Executive of another Although a chain may be constructed a loop back is ...

Страница 95: ... protocol over the assigned iPECS system RS 232 port Operation System The system will interface with the External AA VM based on database assignments Conditions 1 Selection of SMDI or in band signaling can be alternated using the 2nd Virtual Dip switch 2 Only one AA VM Group External VMIM VSF or Feature Server can be defined in the system Multiple definitions may cause erroneous system operation P...

Страница 96: ...rver can be defined in the system Multiple definitions may cause erroneous system operation Programming STATION GROUPS 1 Station Group Assignment PGM 190 2 Station Group Attributes PGM 191 TABLES 1 Voice Mail Dialing Table PGM 234 DIP SWITCH 1 Virtual Dip Switch PGM 453 Btn 2 Related Features AA VM Group SMDI Simplified Msg Desk Interface Auto Call Recording Two Way Record Hardware External AA VM ...

Страница 97: ...ning and function of the various SMDI messages used Table 2 38 3 1 SMDI Messages Action Code Reason Purpose In band code Message Type SMDI Message MD 001 0001 A Unconditional forward to VM Put Mail P II A xxxxx yyyyy B Called Station busy Busy Mail P 3P II B xxxxx yyyyy C Disconnect connected party disconnect II C xxxxx yyyyy D Direct Fwd to VM group Get Mail P II D xxxxx yyyyy E Error invalid num...

Страница 98: ...ox number that is different from the station number When a call is routed to voice mail the system will identify the mailbox as the assigned VM box number in place of the station number The VM box number can be any 4 digit number 0001 to 9999 An entry of 0000 or blank sends the station number to the VM system Operation System Operation of this feature is automatic when programmed Conditions 1 VM b...

Страница 99: ... activation based on the Flexible Numbering Plan Conditions 1 Feature codes can be one to three digits in length 2 During programming conflicts in the Numbering Plan are not allowed The existing non conflicting Numbering Plan is used until correctly updated Programming SYSTEM ID 1 System Id PGM 100 Btn 4 NUMBERING 1 Flexible Station Numbering Plan PGM 105 2 Flexible Numbering Plan PGM 106 109 Rela...

Страница 100: ... the device to receive ring signals 1 Press the PGM button 2 Dial 62 the Ring select code 3 Dial 1 for Speaker 2 for Headset or 3 for both To place answer calls using the headset 1 Press the SPEAKER with the phone in Headset mode Conditions 1 The Intercom Signaling Mode can be set in the Headset mode as with the Speakerphone mode 2 The station always receives Page announcements over the speaker of...

Страница 101: ...Preference is not available to an SLT or non iPECS VoIP terminals Programming SYSTEM 1 Hold Preference PGM 160 Btn 7 Related Features Call Transfer CO IP Exclusive Hold System Hold Hardware iPECS Phone 2 41 2 Hold Recall Description When a user places a CO IP call on hold a hold timer is activated If the timer expires the held call will recall the station for the I Hold Recall time If the call rem...

Страница 102: ...ansfer CO IP Exclusive Hold System Hold Hardware 2 41 3 Exclusive Hold Description CO IP lines may be placed in a waiting state such that other stations in the system are unable to access the CO IP line Only the station placing the line on Exclusive hold can access the held line If the call remains on hold at expiration of the Exclusive Hold Recall Timer normal Hold Recall will apply Operation iPE...

Страница 103: ...ant Recall Timer PGM 180 Btn 1 3 Exclusive Hold Recall Timer PGM 180 Btn 4 4 I Hold Recall Timer PGM 180 Btn 5 5 Transfer Hold Recall Timer PGM 180 Btn 7 Related Features Call Transfer CO IP Hold Preference Hold Recall System Hold Hardware 2 41 4 System Hold Description CO IP lines may be placed in a waiting state such that other stations in the system are able to access the CO IP line Stations mu...

Страница 104: ...wed access to the CO IP line in the system database using the CO IP line button or the Held CO IP call access code 3 The LED of LOOP and POOL buttons will display the CO IP line status Programming SYSTEM 1 Hold Preference PGM 160 Btn 7 2 Attendant Recall Timer PGM 180 Btn 1 3 I Hold Recall Timer PGM 180 Btn 5 4 System Hold Recall Timer PGM 180 Btn 6 Related Features Call Transfer CO IP Hold Prefer...

Страница 105: ...igned as Hot Desk phones allowing users Agents to login with the iPECS The Hot Desk will become active and will take on the attributes defined for the Agent s station number When the Agent logs off the Hot Desk phone becomes inactive and the Agent s calls are forward to the user entered destination A different Agent may then login through the inactive Hot Desk phone Operation iPECS Phone To login ...

Страница 106: ...k phones and Hot Desk users is limited to the system capacity Each Hot Desk phone and Hot Desk user Agent requires a separate station channel in the system 7 To identify the station number only station authorization codes may be used for Hot Desk login 8 An ACD Agent must use the Agent Login procedure as defined under the ACD feature description Programming STATION 1 Hot Desk PGM 112 Btn 13 TABLES...

Страница 107: ...ived from the CO IP Line must be a telephone number to match an ICLID Route Table entry 4 If ICLID routing is enabled for a DID line DID Call Wait is disabled Programming CO IP 1 ICLID Ring Timer PGM 142 Btn 14 ISDN ICLID 1 ICLID Route Table PGM 203 2 ICLID Ring Assignment Table PGM 204 STATION GROUPS 1 ACD ICLID Use PGM 191 Btn 21 Related Features CO IP Ring Assignment Automatic Call Distribution...

Страница 108: ...ed Features Hardware 2 45 IP BRIDGE MODE Description The Phontage and UCS client can automatically bridge the audio for a call to linked pair station When the Phontage or UCS client place a call in the bridged mode the iPECS Phone is connected to the call Operation To use the IP Bridge mode 1 Place a call from the Phontage or UCS client The Phontage or UCS client must be in the Bridged mode 2 The ...

Страница 109: ...ution refer to the IP System DECT Manual Operation DECT operation is automatic when configured Conditions 1 Multiple up to three 3 WTIMs may be linked to provide a zone with up to 24 base stations 8 per WTIM 2 The maximum number of WTIMs that can be installed in an iPECS system varies based on the system model refer to Table 1 2 1 Programming DECT 1 DECT Registration PGM 491 Web only 2 DECT Attrib...

Страница 110: ...ture Server which have no built in codec The VOIMs will trans code the incoming voice codec g 711 g 723 g 729 to the system codec and reverse the process for the outgoing packets When the external VoIP connection can only support g 729 and the system codec is g 723 the DSP must implement a complex trans coding operation which requires 2 DSP channels In all other cases trans coding only requires a ...

Страница 111: ... the numbers using the VOL UP VOL DOWN button and select the number to dial from the list Operation iPECS Phone To use Last Number Redial using the Redial button 1 Lift the handset or press the SPEAKER button 2 Press the REDIAL button 3 Press the VOL UP VOL DOWN button to highlight the desired number 4 Press SAVE or REDIAL to dial the number highlighted To use Last Number Redial using the LIP 8000...

Страница 112: ...of week and assigned routes There are four LCR Tables LCR Control Attributes LCR Leading Digit LCR Digit Modification and LCR Initialization Tables LCR Access modes are assigned in the LCR Control Attributes Table These modes define the manner in which the user accesses the LCR function LCR may be disabled or one or more of the three access modes can be allowed to access LCR The basic modes are 1 ...

Страница 113: ... entry 3 When Direct CO LCR is used on an ISDN line an ISDN information message with the Called party Info Element which includes only the numbering plan and numbering type is sent to the ISDN to maintain the ISDN connection while the user finishes dialing and the system modifies the digits 4 For Direct CO LCR the number of digits for the LDT Table should be programmed considering the dial tone ti...

Страница 114: ...d cannot be changed using the Caller Controlled ICM Signaling feature 3 Linked pair stations are treated as having a single station number for all features including LCD displays station programming ADMIN access ACD statistics SMDR etc 4 The station attributes of the Secondary station will follow attributes of the Primary station i e Day Night COS CO Warning Tone CO Auto Hold CO Call Drop DID Call...

Страница 115: ...ions 1 The number of available contacts is given in Table 1 2 1 2 When assigned to activate as a Loud Bell Control CO IP ring transfers and tone ring Intercom calls to the assigned station will activate the contacts 3 The contacts are rated at 1 amp 24 VDC 4 If the system is in the Night or Timed ring mode with External Night Ring enabled a call on a CO IP line assigned with UNA will activate the ...

Страница 116: ...iPECS Phone To register a the mobile phone number 1 Press the PGM button 2 Dial 37 3 Dial the mobile phone number 4 Press the SAVE button To activate a registered mobile phone from the user s station 1 Press the PGM button 2 Dial 38 3 Dial digit 1 to activate 0 to deactivate 4 Press the SAVE button To place a call from the mobile extension using the iPECS 1 Dial the DID number of the station the s...

Страница 117: ...cription With the VSF or VMIM iPECS can support three 3 languages simultaneously Prompts in the desired languages are loaded into the VMIM VSF memory along with the Language Selection prompts To assure the proper language is employed the Language Selection prompts is played when an incoming call is assigned to be answered by a DID DISA Auto Attd or station hunt group announcement The Language Sele...

Страница 118: ...eatures VMIM VSF Integrated Auto Attd Voice Mail Direct Inward Dial DID Station Groups Announcements Direct Inward System Access DISA Hardware VSF and or VMIM 2 55 MULTIPLE VOICE MAILBOX SUPPORT Description A station can access any Voice Mailbox by dialing the VM group the mailbox number and password iPECS Phone users may assign one or more Flex buttons to access a specific mailbox and receive a v...

Страница 119: ...e defined MOH source In this way the connected user can determine that the connection is still active The system has connections for up to two music sources The first BGM1 can be either internal or external source connected to either of the BGM1 inputs The second source BGM2 requires connection of an external source Either source BGM1 or BGM2 can be assigned to provide MOH In addition to the BGM1 ...

Страница 120: ... 142 Btn 6 SYSTEM 1 MOH Type PGM 171 Btn 2 RSGM 1 MOH Type PGM 434 Btn 1 Related Features Hold Back Ground Music Multiple Language Support Hardware External Music source connected to MFIM music source input 2 57 NETWORK MANAGEMENT SYSTEM Description iPECS NMS is a Web based application for monitoring and management of multiple iPECS systems using standard SNMP Simple Network Management Protocol iP...

Страница 121: ...c to establish IPSec tunnel and encryption of IP packet x SRTP enables Secure RTP for RTP packet payload using AES Advanced Encryption Service Operation System Operation of Security and priority is automatic once configured Conditions 1 For Web Admin the password is encrypted using the LG Nortel Java Virtual Encryption plug in A Java Virtual Machine MS or Sun must be installed in the user s PC to ...

Страница 122: ...er defined Custom message Several of the ten Pre defined messages allow for auxiliary information such as a time date or number System level Custom Messages may be entered from the Attendant or Administrator s phone or via the Web Admin The user s Custom Message is assigned from the user s phone as well as the Attendant or the Administrator iPECS Phone users may assign a Flex button as a DISPLAY M...

Страница 123: ...ess VOL UP VOL DOWN button 4 Dial the Message number 00 20 5 Dial auxiliary input as desired 6 Press the SAVE button Or 1 Press the DISPLAY MESSAGE button 2 To view available messages press VOL UP VOL DOWN button 3 Dial the Message number 00 20 4 Dial auxiliary input as desired 5 Press the SAVE button Or 1 Press the ONE TOUCH DISPLAY MESSAGE button 2 Dial auxiliary input as desired 3 Press the SAV...

Страница 124: ...de 3 Dial 52 the Custom Message program code confirmation is received 4 Enter the Message contents up to 24 characters 5 Momentarily press the hook switch confirmation tone is received System Attendant To activate Display Messages for other stations 1 Press the PGM button 2 Dial 051 Attendant Display Message code 3 Dial station range 4 To view available messages press VOL UP VOL DOWN button 5 Dial...

Страница 125: ... is an active Text Display Message 7 Activating a Text Display Message does not affect normal operation of the station 8 Pre defined Messages 01 to 04 and 06 to 08 permit the user to input auxiliary information such as time date or number 9 The Attendant station can activate a Text Display Messages for other stations However this feature is not available to an Attendant Programming Related Feature...

Страница 126: ... 2 Change Active MFIM by Power Fail PGM 161 Btn 21 Related Features Hardware Main and back up MFIMs see the iPECS Description and Installation Manual section 4 4 2 2 61 REGISTRATION FRACTIONAL MODULE TABLES Description Normally local iPECS devices can register with the system only when the Registration Switch 3rd Dip switch on the MFIM is On In this state the system will allow any local iPECS devi...

Страница 127: ...MAC address received form the remote device and if matched will permit registration of the device Once the device is registered the data for the device is placed in the appropriate locations and the data is removed from the Remote Phone Gateway Registration Table Operation Operation of registration is automatic based on the system database and Registration Switch position Conditions Programming NU...

Страница 128: ... Description The iPECS system supports compatible SIP phones supporting the Internet Engineering Technical Committee standard RFC3261 for real time communications over the internet Once registered iPECS will deliver services to the SIP Phone Operation of the SIP Phone generally follows the steps outlined for an SLT SIP Phones employ a VoIP channel in the system to convert between iPECS and SIP pro...

Страница 129: ... be a member of conference call but cannot establish a conference call 5 A SIP Phone can place a voice over call but cannot receive one 6 The iPECS Station User name is overwritten by SIP Video Phone s Display Name setting 7 If the Station number is changed in the iPECS database the SIP Phone should be reconfigured and re registered with the system 8 When SIP Phones are connected in the Point to P...

Страница 130: ...ing the Speed Dial number for the assigned pause duration Multiple pauses HOLD button depressions may be inserted into a Speed Dial number Operation System Pause operation is automatic when encountered see Station or System Speed Dial for pause entry Conditions 1 The timed pause is used only with analog CO lines Programming SYSTEM 1 Pause Timer PGM 181 Btn 10 Related Features Station Speed Dial Sy...

Страница 131: ...a Station Speed Dial with a SPEED button 1 Lift handset or press the SPEAKER button 2 Press the SPEED button 3 Dial the desired bin number To dial using a Station Speed Dial and the LIP 8000 series soft buttons 1 Press the DIR soft button 2 Press the SPEED soft button 3 Dial the desired bin number To program a Station Speed Dial number using the SPEED button 1 Press the PGM button 2 Press the SPEE...

Страница 132: ... name see alphanumeric entry chart below 8 Momentarily press the hook switch Alphanumeric characters may be entered to name the Speed Dial number using the chart below Q 11 Z 12 13 1 10 A 21 B 22 C 23 2 20 D 31 E 32 F 33 3 30 G 41 H 42 I 43 4 40 J 51 K 52 L 53 5 50 M 61 N 62 O 63 6 60 P 71 R 72 S 73 Q 7 7 70 T 81 U 82 V 83 8 80 W 91 X 92 Y 93 Z 9 9 90 Blank 1 2 3 0 00 Conditions 1 Accessing an emp...

Страница 133: ...isplay Security Keypad Facility LNR Last Number Redial Dial Pulse to Tone Switchover Save Number Redial SNR Speed Dial Pause Insertion System Speed Dial Flex Button Direct Speed Dial Assignment Hardware 2 64 4 System Speed Dial Description Commonly dialed numbers can be stored by the System Attendant or by the Administrator in Web Admin for easy access by stations allowed use of System Speed Dial ...

Страница 134: ...000 4999 iPECS 600 2000 7999 iPECS 1200 20000 31999 To dial a Station Speed Dial number using the LIP 8000 series soft buttons 1 Press the DIR soft button 2 Press the SPEED soft button 3 Dial the desired bin number iPECS Micro 50 100 200 999 iPECS 300 2000 4999 iPECS 600 2000 7999 iPECS 1200 20000 31999 SLT To dial using a System Speed Dial 1 Lift handset 2 Dial 558 the SLT Speed Dial access code ...

Страница 135: ...n error tone 2 A Speed Dial number can be assigned to use a CO IP Line Group If the assigned line is busy a line from the same group will be selected If all lines in the group are busy the user may queue for the next available line 3 All Speed Dial numbers are stored in memory protected from power loss 4 The CO IP line used for a Speed Dial is presented to a direct appearance on the iPECS Phone If...

Страница 136: ...peed Dial Zone In addition each zone can be assigned to apply COS dialing restrictions to the Speed Dial numbers in the zone When assigned the system will apply the Station and CO IP COS to calls using Speed Dial numbers in a COS enabled zone Operation Refer to System Speed Dial for operation Conditions 1 The conditions of System Speed Dial apply to System Speed Dial numbers assigned to a zone 2 A...

Страница 137: ...n a CALL COVERAGE button at the covering station PGM FLEX 67 covered Station number SAVE To activate Call Coverage at the covered station 1 Press the PGM button 2 Dial 141 the Call Coverage code 3 Dial 1 to enable or 0 to disable Call Coverage To assign ring for a CALL COVERAGE button 1 Press the PGM button 2 Dial 142 the Call Coverage Ring code 3 Dial the delay in ring cycles 0 9 When a covered s...

Страница 138: ...ion if unavailable or unanswered in the hunt no answer time the call will be directed to the next station defined in the group The call will continue to hunt until each station in the group has been tried The call remains at the last station or passes to a designated overflow station or group A Circular Station Group can be assigned with a pilot number the Station Group Number so that calls to the...

Страница 139: ...d the Overflow timer the call is sent to the Overflow destination which can be a Station Station Group or Voice Mailbox Multiple calls can be received by a Station Ring Group and can be serviced in any order External AA VM Station Group This group is assigned to support an external Auto Attendant Voice Mail system that employs SLT ports to interface to the iPECS An External AA VM group is assigned...

Страница 140: ...he defined 1st announcement to the caller The announcement may provide the caller with routing options for Caller Controlled Routing The 1st announcement may be Guaranteed meaning it will play in full before routing the call A 2nd announcement can be provided to the caller should queue timers expire Operation Conditions 1 The number of groups and member stations per group are given in Table 1 2 1 ...

Страница 141: ...VoIP services provided by the carrier and the system database Analog CO Where Call Metering Pulse service is available from the carrier the system will apply the SMDR Cost per Unit Pulse and the SMDR Decimal to the Call Metering received to estimate the call cost When no Metering Type is selected the system call duration is used with the cost pulse and decimal values to estimate the cost of the ca...

Страница 142: ...arning Tone Timer Hardware RS 323 device to capture SMDR 2 67 2 SMDR Call Records Description SMDR Station Message Detail Recording provides detailed information on incoming and outgoing calls Assignable options in the system database permit recording of all external calls all external outgoing calls or toll calls calls that exceed a fixed duration and intercom calls Call records are output either...

Страница 143: ...onnect supervision 0 Other The SMDR record output for internal calls is as shown in the figure below Site Name STA CO TIME START DIALED NUMBER COST ACCOUNT CODE CPN NUMBER 102 00 00 01 06 11 08 10 53 E103 102 00 00 00 06 11 08 14 13 S103 102 00 00 10 06 11 08 11 05 E Conf Rm 1 120 00 00 03 06 11 08 11 11 P123 STA DIALED Meaning 100 E101 1 Station 100 called station 101 and station 101 answered 2 I...

Страница 144: ...ted every 66th line 4 The SMDR output is a simple ASCII stream of up to 80 characters per line 5 When enabled SMDR call record timing begins after the SMDR Start Timer expires and ends at call completion 6 For security if an Authorization code is entered as the Account code the call record will show STA P and the station number or SYS P and the Authorization code bin number in place of the Account...

Страница 145: ...tation group and H call placed in a hold state including Transfer hold STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II EXT 31 00 00 14 05 02 15 45 R RING 01 35 Incoming call on CO Line 31 received on May 14 2002 at 3 45 pm rang the assigned stations for 1 minute and 35 seconds STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II 101 31 00 00 14 05 0...

Страница 146: ... am was transferred by station 100 to station 129 was on hold for 33 seconds The output for the Lost Call summary count report is shown in the figure below Lost call count start time 05 01 02 09 31 Current time 26 04 02 16 32 Total Lost call count until now 121 Operation System Attendant To print the summary Lost Call Count report 1 Press the PGM button 2 Dial 0115 the Lost Call Count report code ...

Страница 147: ...s in the iPECS database The user may be required to enter a password for access to Keyset Admin Based on the Multi level password the user has access to specified system database program codes For detailed information on database administration and maintenance refer to the iPECS Admin Program Manual Operation Operation is detailed in the iPECS Admin and Maintenance Manual Conditions 1 Only station...

Страница 148: ... access authority for each level is given in the iPECS Admin Maintenance Manual Conditions 1 Admin Access Authority is defined only in the Web Admin it cannot be defined when using Keyset Admin 2 Admin Access Authority applies to all Admin access whether accessed via an iPECS Phone ISDN or IP channels Programming STATION 1 Admin Access PGM 113 Btn 1 SYSTEM 1 Admin Access Authority Web only 2 Syste...

Страница 149: ...eliver the iPECS Admin and Maintenance Web page From this page selecting Admin Maintenance will return the login page where the user must enter a password that matches an assigned password Based on the password entered the user is permitted access to specified system program codes For detailed information on database administration and maintenance refer to the iPECS Admin Program Manual Operation ...

Страница 150: ... connected to the iPECS Where the remote device is not directly reachable by the iPECS RTP packets must be relayed through a local VoIP channel A remote device may not be reachable when WAN access for the device is through a firewall or NAPT server In this case the remote devices are assigned a zone to manage RTP traffic between other devices connected in the TNET The zone defines when an individu...

Страница 151: ...tomatically upon return of the WAN connection 5 iPECS can be installed behind a NAPT however Fixed Nat port forwarding is required for the host to be reachable by remote devices Programming TNET 1 TNET Basic Attributes PGM 330 2 TNET Central MFIM Attributes PGM 331 3 TNET Local MFIM PGM 332 4 Fail over PSTN Attributes Related Features Remote Device Zone Management Hardware Remote MFIM to support L...

Страница 152: ... own numbering plan 3 The alternative route employs a Speed Dial number to place a call and is not a Networked call Thus the Distributed Control Network features are not available Programming Related Features Hardware 2 69 2 1 Net Call Description A station user can make a call to a station in other systems by dialing only a station number just as an intercom call within the same system Operation ...

Страница 153: ...od in QSIG and H 450 Transfer by join and Transfer by rerouting The main difference is how control the connecting path between transferring and transferred station In case of Transfer by join additional connecting path will be needed to transfer the call to another station In case of Transfer by rerouting new connecting path is used to transfer the call and old connecting path of transferring stat...

Страница 154: ...lling Name Identification Presentation CNIP When a user makes a net call and a name of station is programmed in the Station Name field PGM 74 the system includes the name of calling party to the called party between systems Operation 1 A Net Call is arrived a station with LCD display While ringing the CNI will be displayed if they are included in the Setup message Conditions Programming SYSTEM Net...

Страница 155: ...ssage on busy station 3 A voice message cannot be left even though the VMIM VSF is installed in a local system 4 When the originator does not answer the call back ring within net timer the call will be cleared 5 There are two modes One is connection mode and the other is connectionless mode This can be selectable at PGM 320 BTN 8 Programming SYSTEM 1 Networking Basic Attribute PGM 320 2 Networking...

Страница 156: ...ake a Net Call to another station of other node 3 Press the CONF button when 3 rd party answers The second call is on hold and an ICM dial tone is provided 4 Press the CONF button again at master station All parties can make a conversation To clear a Net Conference 1 Any station in the net conference hangs up during the conference The net conference will be cancelled and the network path will be c...

Страница 157: ...unt from the same CLI will be shown on LCD 700100 mm dd hh mm CNT 01 3 Press the volume up down button The previous or the next MWI is displayed To delete the current CLI Message and see the next one 1 Press button 2 Current MWI message is cleared with a confirmation tone and the next MWI message is displayed To make a call back 1 Retrieve MWI with pressing the flashing MSG CALLBK button and the v...

Страница 158: ...Call Forward to a station of another node The call is routed to a forwarded station immediately and the forwarded station is ringing 4 Answer the ringing at forwarded station The calling and forwarded station can make a conversation To deactivate Net Call Forward 1 Press the FWD button when it is flashing The FWD button will be extinguished Conditions 1 If both of served and diverted to stations a...

Страница 159: ... Net Call Forward to a station of another node The call is routed to a forwarded station when the called station is busy and the forwarded station is ringing 4 Answer the ringing at forwarded station The calling and forwarded station can make a conversation To deactivate Net Call Forward 1 Press the FWD button when it is flashing The FWD button will be extinguished Conditions 1 If both of served a...

Страница 160: ...he ringing at forwarded station The calling and forwarded station can make a conversation To deactivate Net Call Forward 1 Press the FWD button when it is flashing The FWD button will be extinguished Conditions 1 If both of served and diverted to stations are located in the same system the networking path will be cleared That is the forwarded call will be setup as intercom call 2 System does not c...

Страница 161: ...System does not check the status of diverted to station that is in DND CFW or Empty Admin Programming SYSTEM 1 Networking Basic Attribute PGM 320 2 Networking Supplementary Attribute PGM 321 BTN 1 3 Networking CO Line Attribute PGM 322 4 Network Numbering Plan Table PGM 324 2 69 2 12 CO Transit In Description The incoming DID call can reroute to the net call destination that is in another system O...

Страница 162: ... public network telephone and the station of sub system is established when the call is answered Conditions 1 To use CO transit out service the sub system user must seize the CO line explicitly 2 The original station s COS is applied for toll restriction 3 Outside caller hears busy tone when a networking path is not available during transit out 4 In the main system the attendant must have the CO a...

Страница 163: ...em sends BLF information to opposite networked MFIM IP address and port The network DSS button will be updated according to the PGM 321 5th Duration of BLF Status Conditions 1 If BLF manger S W is used for BLF Presentation the BLF manager should be installed at one system for completely networked systems 2 The number of Net DSS can be restricted according to the capability of each system 3 When a ...

Страница 164: ... attendant This call will be queued when all centralized attendants are busy Operation 1 Assign Net DSS to the attendant except system attendant in PGM 164 2 System attendant press ATD DND button 3 Dial attendant code at any station in the system then the call will be routed to the Net attendant The system provides ring back tone to the calling station and the Net DSS button lights To assign ATD D...

Страница 165: ...ng plan of QSIG group in slave system Programming SYSTEM 1 Network Numbering Plan Table PGM 324 BTN 6 2 Centralized VMS Assign PGM 190 2 69 2 18 Paging to Networked System Description A Station User can initialize a page announcement to other systems by dialing a pre programmed number or flex button just as if it were a page announcement within the same system Operation 1 Enter the Network Numberi...

Страница 166: ...h or if the page destination is invalid 5 User can make a page announcement without lifting the handset Programming SYSTEM 1 Networking Basic Attribute PGM 320 2 Networking CO Line Attribute PGM 322 3 Network Numbering Plan Table PGM 324 4 Network Feature Code Table PGM 325 2 70 TRAFFIC ANALYSIS Description The iPECS monitors stores and periodically or upon request outputs various traffic statisti...

Страница 167: ...E button To cancel the periodic All Summary Report 1 Press the PGM button 2 Dial 0123 the cancel All Summary report code 3 Press the SAVE button To print a traffic report 1 Press the PGM button 2 Dial the report code 0121 0124 0129 0121 All Summary Traffic Reports 0124 Attendant Traffic Report 0125 Call Summary Report 0126 Hourly Call Report 0127 Hardware Usage Summary Report 0128 CO IP Summary Re...

Страница 168: ...lls Answered Calls answered during the Analysis period Calls Abdn Calls Abandoned Calls abandoned before answer by the Attendant does not include calls abandoned while on hold Call H Abdn Calls Abandoned from Hold Calls abandoned while on hold Calls Held Number of calls placed on hold by the Attendant Time Avail Time Available Time attendant was available to handle new calls Time Talk Total time t...

Страница 169: ...ted Analysis period The report indicates the number of completed calls for each hour during the Analysis period as shown below Site Name abc co Report Type Attendant Traffic Report Today Peak Date 06 05 02 08 35 Anal Hour Calls Completed 15 00 0 14 00 0 05 00 211 04 00 543 Totals Calls 754 Operation System Attendant To print the Hourly Call Report 1 Press the PGM button 2 Dial 0126 the Hourly Call...

Страница 170: ...ype Hardware Usage Report Today Peak Date 06 05 02 08 34 Unit Num Anal Total Total Type Unit Hour Req Denied VSF 6 09 00 19 0 Operation System Attendant To print the Hardware Usage Summary Report 1 Press the PGM button 2 Dial 0127 the H W Usage Summary report code 3 Select Analysis Period 1 5 4 Press the SAVE button Conditions Programming SYSTEM 1 RS 232 Port Settings PGM 174 2 Serial Port Functio...

Страница 171: ...mber of times CO IP lines in the group were used for any call Inc Seize Incoming Seizures Total number of incoming calls answered for CO IP lines in the group Out Seize Outgoing Seizures Total number of outgoing calls attempted on CO IP lines in the group ACB All COs Busy Percentage of the time that all CO IP lines in the group were simultaneously busy FAO Failed Attempts Outgoing Percentage of ou...

Страница 172: ...LOOP button An External Control Contact can be assigned to activate an external Loud Bell to alert users of incoming calls iPECS Phones may be assigned a Flex button as a UNA button Operation iPECS Phone To assign a Flex button as a UNA button PGM FLEX 567 SAVE To access an incoming UNA call 1 Lift the handset or press the SPEAKER button 2 Dial 567 the UNA feature code the oldest UNA call is conne...

Страница 173: ...eetings and messages and various system prompts The system prompts time date etc are employed by the Auto Attendant and Voice Mail applications as well as other system features Available storage time for the various iPECS models is provided in Table 1 2 1 Approximately 35 minutes of storage is employed for the fixed system prompts 2 72 2 VMIM VSF Auto Attendant Description When a call comes into t...

Страница 174: ...s and Auto Attendant are automatic Conditions 1 There are no individual time limits on an Auto Attendant announcement 2 Up to 500 VSF Announcements may be recorded including Voice Mail user greetings and the 72 VSF announcements 3 The external caller may experience ring back tone before playback of a VMIM VSF announcement 4 The System Attendant must Save a recording before returning to the on hook...

Страница 175: ...recorded is played as MOH 16 System announcement number 72 is for Multi Language support only Programming STATION 1 VSF Access PGM 113 Btn 2 CO IP 1 DID Service Attributes PGM 145 STATION GROUPS 1 Station Groups PGM 190 2 Station Group Attributes PGM 191 SYSTEM 1 DISA Retry Counter PGM 160 Btn 5 2 DID DISA Destination PGM 167 3 CCR Analysis Timer PGM 180 Btn 13 4 VSF User Record Timer PGM 181 Btn ...

Страница 176: ...h The Valid User Message Timer establishes the minimum voice message length Voice messages shorter than this timer are not stored The VSF User Record Timer establishes the maximum voice message length When the VSF User Record Timer expires while recording a voice message confirmation tone is heard and the message is saved for destination station 2 If all the VMIM VSF channels are in use Ring Back ...

Страница 177: ...age option prompt To replay message press one to listen to the next message press two to delete message press three to forward message press four to call the sender press five to skip message press six to return to main menu press nine is played This process is repeated until the last new message is played and the No Message prompt No Messages is played When the user dials 2 in response to the Num...

Страница 178: ...cally 1 Lift the handset 2 Dial the Voice Mail Group to receive the Mailbox Password prompts sequentially 3 Dial the Mailbox and corresponding password to receive the Number of Messages prompt 4 Dial desired option code 5 At completion of session hang up to return to idle To attach a memo to the current voice message 1 During or after the New or Old Message option prompt dial 7 2 At the beep recor...

Страница 179: ...to their mailbox After accessing the VMIM VSF Voice Mail operation follows the local procedures Operation Remote Caller To access Voice Mailbox from a remote location 1 Lift the handset 2 Dial the telephone number of a DISA assigned CO line assigned for answer by a VMIM VSF Auto Attd 3 Upon answer dial to receive the Request for Mail Box number prompt 4 Follow local access procedures Conditions 1 ...

Страница 180: ...ptions Drop Goodbye 0 Attd Call Call to System Attendant Operation iPECS Phone To access a Message Retrieval option 1 At any time after the Number of Messages prompt dial a Message Retrieval Option digit The system initiates the selection providing any needed prompts SLT To access a Message Retrieval option 1 At any time after the Number of Messages prompt dial a Message Retrieval Option digit The...

Страница 181: ...be expressly deleted from the VMIM VSF even if the e mail is deleted 2 The e mail is sent to the address assigned for the station with the sender address defined for the VMIM VSF Note the latter is required as many e mail servers will reject anonymous e mails 3 The e mail address for the VMIM VSF and the station is defined under the Web Admin 4 In Admin VSF is used as the single reference for a pa...

Страница 182: ...t Guide Conditions 1 Voice messages are stored in the VMIM VSF and must be expressly deleted Deleting messages from the soft phone hard drive does not delete the message from the VMIM VSF memory 2 In Admin VSF is used as the single reference for a parameter that applies to both the VSF and the VMIM 3 It is not possible to backup VSF Messages to Phontage PC when Phontage is connected Remotely in R ...

Страница 183: ...ceive Record Greeting prompt At the tone record your new greeting press when done 2 After beep record greeting speaking in a normal voice 3 Press and receive Greeting Confirmation prompt Your greeting is saved for Mailbox Setting prompt 1 Dial 9 and receive Mail Box Setting prompt To edit your greeting press one to edit you password press two To return to main menu press nine Conditions 1 If the u...

Страница 184: ...lbox set forward the Mail Box Set Forward prompt is received 2 Dial 2 and receive the Station forwarding is canceled prompt To return to the Main menu 1 Dial 9 and receive the Mailbox Settings prompt Conditions 1 If the user is external the user must begin dialing within and dial subsequent digits within the VSF Inter Digit Timer If not the call is released 2 This Mailbox Set Forward is only avail...

Страница 185: ...ation Caller Id will be the station receiving the message 3 If VSF VMIM Notify is changed to Not Use any existing notification will be terminated after the initial notification call 4 For proper operation the Station COS and CO Group access for the station must be such as to allow the notification call 5 The destination of the notification is the Mobile telephone number assigned in PGM 236 6 If al...

Страница 186: ...tems the station number announcement for station is heard This is station 150 To hear Station Settings 1 Dial feature code 663 for IPECS Micro 50 100 663 for all other systems status for the station is reported Items reported are as follows 2 Station IP Address Station Mac Address Station ICM Mode Handsfree Tone Privacy Listed message x x number of all message waiting Wake Up Time hh mm Do not dis...

Страница 187: ...acy Listed message x the number of all message waiting Wake Up Time hh mm Do not disturb Forwarded to station xxx Forwarded to speed bin xxx Queued CO IP xx Locked temporary COS change COS x Conditions 1 For station status items from Listed message x to COS x will be not be announced if not active Programming STATION 1 VSF Access PGM 113 Btn 2 Related Features VMIM VSF Hardware VSF and or VMIM 2 7...

Страница 188: ...ess SAVE button iPECS Phone To register Wake Up 1 Press the PGM button 2 Dial 41 the set Wake up code 3 Dial 2 digit hour and 2 digit minute for alerting 4 For a daily repeating alarm dial 5 Press SAVE button To stop the alarm notification 1 Lift the handset or press SPEAKER To erase Wake Up 1 Press the PGM button 2 Dial 42 the erase Wake up code 3 Press SAVE button SLT To register Wake Up 1 Lift ...

Страница 189: ...ary 24 hour format 5 The daily alarm will reset and repeat each day until erased cancelled The One time alarm will reset and cancel automatically Programming Related Features Hardware 2 74 ZONE HOLIDAY ASSIGNMENT Description The Administrator can assign Holiday Zones up to 40 and Vacation Zones up to 5 for each Zone Devices in a Zone follow the holiday and vacation assignments of the zone When the...

Страница 190: ...d Conditions 1 Zone attributes which may affect ringing such as Holiday and Vacation settings have lower priority than other ring assignments such as Tenancy group ring mode established for DID lines 2 Zone Attributes do not provide adjustment of time for DST 3 It is recommended to assign CO IP lines and stations of a Tenant group in the same Device Zone 4 Wake up time is based on the time display...

Страница 191: ...O line capacity The default value of zone maximum outgoing CO call number is 0 and it means there is no limit to zone outgoing CO call Operation Operation of this feature is automatic based on zone maximum outgoing CO call number Conditions 1 If maximum outgoing CO call number is set to 0 zone outgoing CO call will not be limited 2 If maximum outgoing CO call number is set to non zero value and cu...

Страница 192: ...aximum inter zone connection number between zones is set to 0 inter zone connection between such zones will not be limited 3 If zone maximum total inter zone connection number is set to non zero value and current zone total inter zone connection number is more than maximum value the connection will be released error tone will be played and the station related with the connection will display INTER...

Страница 193: ...peration 2 Even though System is Day Night Timed mode it works by system call routing scenario And so System call routing is hightest priority than others 3 We recommend that Co and Station are same tenancy group and zone 4 If Start time is 0700 and End time is 1900 it works from AM 07 01 to PM 07 00 5 The total numbers of table are 16 MFIM1200 32 and have 10 scenario respectively And so you can s...

Страница 194: ...ber is 1234567 880051234567 8 Item CO Rerouting Number if co group numbering code is 8 co group is 3 and tel number is 1234567 8031234567 9 If you want to reroute Net number Rerouting Type should be set NET Type 10 If you want to reroute internal station Rerouting Type should be set DISA Type Conditions 1 Caution If Co call rerouting table is used Fop table 333 is reduced And so if you don t like ...

Страница 195: ...n user can change the mobile extension settings remotely Operation 1 The mobile extension user dials his DID number with mobile phone Then the system will check the CLID answer the call and the user will receive internal dial tone 3 He can enter the remote control menu with the code remote MEX control code PGM109 Flex16 and then confirmation tone will be provided 4 He can select the desirable menu...

Страница 196: ... Fwd to VSF VM group VSF VM hunt group PGM190 should be existed Call fwd admin PGM111 F2 should be ON VSF Access admin PGM113 F2 should be Enable 3 In menu 5 ACD Agent Duty OFF the reason of Duty OFF is 1 4 Remote MEX Control code PGM109 F16 should not be started with Programming NUMBERING PLAN 1 Remote MEX Control PGM109 Btn 16 Related features Hardware ...

Страница 197: ...dication by a flashing LED of the Flex button associated with the calling station 3 When a station receives a Camp On the LED of a DSS button associated with the calling station will flash 4 The station is considered busy when x in use x receiving ICM Ring at an iPECS Phone x receiving any ring at an SLT Programming Related Features Intercom Call ICM Call Station User Programming Codes Hardware 3 ...

Страница 198: ... feature such as Message Wait Callback prior to the time out 4 For iPECS Phone users consecutive Intercom calls can be placed without the need to regain ICM dial tone no need to hang up between calls the user simply presses another DSS BLF button 5 An Intercom call to a station in the HF answerback or Voice Announce mode H or P Intercom Signaling Mode is not considered answered unless the called u...

Страница 199: ...on Programming Related Features MOH Music On Hold Intercom Call ICM Call Exclusive Hold Hold Recall Hardware iPECS Phone 3 4 INTERCOM CALLER CONTROLLED ICM SIGNALING Description A user can change the signaling mode of an Intercom call from Tone ring to Voice announce or Voice announce to Tone ring Operation iPECS Phone To change the ICM Signaling mode 1 Place intercom call 2 Dial ICM Signaling mod...

Страница 200: ...ok for the Dial Tone timer or fails to dial an additional digit within the Inter digit timer the station will receive error tone for 30 seconds and be placed out of service locked out The LED of associated DSS BLF buttons as well as the station s ICM button flutter rapidly to indicate the out of service state For iPECS Phone users if the SPEAKER is used the station will receive error tone for 30 s...

Страница 201: ...es Intercom Lock Out Intercom Call ICM Call Hardware 3 7 INTERCOM TENANCY GROUP Description Stations in the iPECS are assigned to an Intercom Tenancy Group group 00 15 Stations in a group are allowed or denied the ability to place intercom calls to stations in other groups on a group by group basis Each Intercom Tenancy Group is assigned an Attendant station All dial 0 calls from a station in the ...

Страница 202: ...00 is the default or unassigned group Stations assigned to group 00 are unaffected by Intercom Tenancy and can place and receive calls with stations of all other groups Programming STATION 1 ICM Group Number PGM 111 Btn 17 2 ICM Tenancy Group PGM 125 TABLES 1 Flexible DID Table PGM 231 2 Auto Ring Mode PGM 233 Related Features Intercom Call ICM Call CO IP Ring Assignment Flexible Numbering Plan Ca...

Страница 203: ...ress the Hook switch 2 Dial Station to receive call 3 At answer or Splash tone announce call 4 Hang up return to idle While on an Intercom call Unscreened call transfer 1 Momentarily depress the Hook switch 2 Dial Station to receive call 3 Hang up return to idle Conditions 1 The ICM button provides an appearance for the transferred station The LED indicates status and pressing the button connects ...

Страница 204: ...6 21 11 09 10 CNT 2 To delete the current CLI Message 1 Press the button the next CLI message is displayed To delete all CLI Messages 1 Press the SPEED button 2 Press the button twice To return a call to the current CLI Message 1 Press the SAVE button Conditions 1 The total number of Message Wait indications in queue for the system is 1000 Should the message Wait buffer fill the buffer full messag...

Страница 205: ... in PGM 200 as follows Incoming Prefix Code My Area Code My Prefix Area Code International Access Code Inc Prefix Area Code Country Code Access Code Received Caller ID Display No 0343 82 00 National 0343 50 7951 507951 No 0343 82 00 National 0343 50 7951 507951 No 0345 82 00 National 0343 50 7951 0343 507951 Yes 0343 82 00 National 0343 50 7951 507951 Yes 0343 82 00 Subscriber 0343 50 7951 0343 50...

Страница 206: ...age For operation using the iPECS system Home Page see your System Administrator Operation To assign a Flex button as a SMS SEND button PGM FLEX PGM 36 SAVE To resend an existing SMS message 1 Press the PGM button 2 Dial 36 the SMS send code SMS SENDING MODE RESEND 1 EDIT 2 3 Dial 1 to resend a message DIAL STA DEST XXX XXX SKIP 4 Dial the desired station range to receive the message or to use the...

Страница 207: ... Press MSG CALLBK button The message contents summary will be shown as below ST CL VS VM FS MS 001 001 005 006 001 004 2 Dial 6 to select MS SMS message wait 1 Î ST Station Message wait 2 Î CL CLI Message wait 3 Î VS VMIM VSF message wait 4 Î VM external Voice Mail 5 Î FS Feature server 6 Î MS SMS message wait The display shows the first line of received SMS messages MSG 0 EMERGENCY CONFER 1 LETS ...

Страница 208: ... the Phontage WLAN Phone or UCS Client refer to the respective User Guide Programming Related Features Hardware iPECS Phone w Display iPECS Phontage iPECS WLAN Phone iPECS UCS Client 3 9 3 Station Message Wait Call Back Description When a called station does not answer or is in DND a station user can activate a Message Wait indication to request a Call Back A station may receive a Message Wait fro...

Страница 209: ...e user receives confirmation tone 2 Hang up return to idle To respond to a Call back recall when the busy station is available the system calls back 1 Lift the handset or press the SPEAKER button 2 Previously busy station is called To retrieve Station Messages Waiting 1 Press MSG CALLBK button Either the message contents summary will be shown as below or the Station Messages Waiting will be listed...

Страница 210: ...to a Call back recall when the busy station is available the system calls back 1 Lift the handset 2 Previously busy station is called Conditions 1 A Message Wait Call Back return call will always ring at the receiving station overriding the Intercom signaling mode selected 2 A station can leave only one callback request 3 The MSG CALLBK button LED will continue to flash until all Message Wait and ...

Страница 211: ... 1 The interval between tones can be 00 to 60 minutes A setting of 00 disables the reminder tone 2 The reminder tone will continue until all messages have been retrieved 3 A busy station or station in DND will not receive the Message Wait Reminder tone Programming SYSTEM 1 Message Reminder Tone Timer PGM 181 Btn 8 Related Features Message Wait Call Back Hardware iPECS Phone 3 10 PAGING 3 10 1 Inte...

Страница 212: ...icro does not have external port Flexible buttons of an iPECS Phone may be assigned to access a Page Zone as a PAGE ZONE button Operation iPECS Phone To assign a Flex button as a PAGE ZONE button PGM FLEX Page Zone number SAVE To make a page 1 Lift the handset 2 Dial the desired paging code or press a PAGE ZONE button 3 If assigned after the Page Warning Tone make announcement 4 Replace the handse...

Страница 213: ...e Zone becomes idle the system will select the oldest page queue and signal the appropriate station The signaled station will have an audible ring indicating the queue callback The audible ringing will be a distinctive signal The All Page Zone while signaling a queued station is considered busy In addition the All Page Zone is considered busy when any page zone is active 13 The queue recall is alw...

Страница 214: ...544 the Meet Me Page code or press the MEET ME button SLT To answer a page with Meet Me Page 1 Lift the handset to receive intercom dial tone 2 Dial 544 the Meet Me Page code Conditions 1 A Meet Me Page must be answered within the Page Time out timer 2 A station may answer a Meet Me Page from any station regardless of pickup paging group assignments and page access permission 3 The paging party mu...

Страница 215: ...PGM 99 SAVE To log in to a PTT group 1 Dial 0 the PTT Log in out code 2 Dial the desired PTT group number 1 9 and 0 for all groups To log out of the PTT group s 1 Dial 0 the PTT Log in out code 2 Dial To place a page to the active PTT group 1 Press and hold the PTT Flex button 2 After confirmation tone make page announcement Attendant To log other stations in to a PTT group 1 Press the PGM button ...

Страница 216: ...n can only login to PTT groups to which it is assigned as a member 5 The station must have a PTT to place or receive PTT announcements As a default the iPECS WLAN phone is assigned a PTT button 6 The station may be assigned and logged in to the default active PTT group in the system database Programming NUMBERING 1 PTT Log in out Code PGM 109 Btn 4 STATION 1 Page Access PGM 111 Btn 7 2 Default Act...

Страница 217: ...ry is automatic Conditions 1 The Unused CO Group contains CO line numbers that are not used or are temporally blocked Programming CO IP 1 CO Line Group PGM 141 Btn 1 Related Features CO IP Line Groups Hardware 4 2 CO LINE FLASH Description Analog CO lines recognize a brief open or ground connection Flash as a request for new dial tone When used behind a PBX a Flash is often used to activate a PBX ...

Страница 218: ...stem Speed Dial Hardware 4 3 CO IP LINE GROUPS Description The CO IP lines in the system can be placed together into groups for assigning access by stations and common access dial codes There are 20 groups in the iPECS Micro 50 100 72 groups available in the iPECS 300 600 and 200 grouups available in the iPECS 1200 Unused CO lines are assigned to CO IP Group 21 in the iPECS Micro 50 100 73 in the ...

Страница 219: ...il When the call is forwarded to an adjunct Voice Mail group a predefined Voice Mail Id VMID will be sent to the VM system to identify the Mailbox to receive the call Operation System Operation of this feature is automatic Conditions 1 CO IP line Preset Forward is disabled for calls initially routed to a station group 2 CO IP line Preset Forward will override Call Forward No Answer at a station 3 ...

Страница 220: ... VoIP call is based only on the derived IP Address 3 A busy station receives muted ring or Call Waiting tones as appropriate for the station s Off hook ring assignment 4 The system Ring mode can be selected manually or automatically In the Automatic mode Day Night selection is determined based on the Automatic Ring Mode Selection table The Attendant has manual control over the Ring mode selection ...

Страница 221: ...e Guard Timer PGM 180 Btn 16 Related Features Hardware 4 7 CO RING DETECT Description The system incorporates timers for Ring on and Ring off durations to assure proper alerting When the duration of the ring signal exceeds the Ring on timer alerting will start When the ring is not present for a period exceeding the Ring off timer alerting will stop This allows the system Ring cycle detection to be...

Страница 222: ...so that the call may be routed directly to a specific station or system facility Digits sent to the system are generally the last digits 3 or 4 dialed by the caller DID service is available over analogue digital and packet networks Analogue DID lines are limited to one way incoming service and require special call start signaling definition ISDN lines can provide two way incoming DID and normal ou...

Страница 223: ...e DID DISA No Answer Timer or are received at a vacant or invalid number can be routed to the Attendant a tone Station group or VMIM VSF announcement When the Attendant receives such calls the call is appropriately identified by the Attendant iPECS Phone display 3 For a station that is part of a non pilot Station Hunt group DID calls will follow the group hunt process if the Station is busy or doe...

Страница 224: ...desired resource using dial codes If an Authorization Code is required for DISA access when the system answers an incoming DISA call DND Warning tone is provided to indicate an Authorization Code must be entered Operation System Incoming call subject to DISA service 1 Recognize incoming call 2 Answer call and connect caller to Intercom dial tone or AA announcement 3 Process call based on received ...

Страница 225: ... tone is provided 15 seconds prior to disconnect 6 If a DISA caller encounters a system All Lines Busy busy tone is received for 5 seconds before ICM Dial tone is again presented and the DISA caller may try another call 7 LEDs associated with the DISA CO Line appearance will provide normal status indications at all stations except the Attendants The LED for the line at an Attendant will flutter at...

Страница 226: ...M 141 Btn 5 SYSTEM 1 Inter Digit Timer PGM 181 Btn 7 2 DTMF Duration Timer PGM 182 Btn 9 Related Features Dial Pulse Signaling Hardware 4 12 IP ADDRESS DIALING Description If allowed users may place calls using an IP path The system accepts user dialed digits as the IP address for the called party When dialing an IP call the asterisk is used as the dot between bytes of the IP address Operation iPE...

Страница 227: ... between H 323 v4 and the iPECS protocol or SIP This permits the VoIP channel to connect to external H 323 networks or terminals and to support H 323v4 supplementary services In addition H 323 VoIP channels can register with an external H 323 GateKeeper to support Gatekeeper call routing Supplementary services are supported employing H 450 1 H 450 12 standards which define the following supplement...

Страница 228: ...for call services In addition to the IETF RFC 3261 Session Initiation protocol draft standard iPECS VoIP channels support other SIP related RFCs including RFC 2617 HTTP Authentication Basic Digest RFC 3515 Refer Method RFC 3264 Offer Answer Model RFC 3265 SIP Basic Call Flow Examples RFC 3891 SIP Replaces Header Using the SIP database assignments the system will register and authenticate with the ...

Страница 229: ... based on the system programming Operation System Operation is automatic based on the system database Conditions 1 The connected VoIP party must transmit DTMF digits in the mode selected in the system database otherwise the DTMF digits will not be recognized Programming Related Features Hardware 4 15 ISDN INTEGRATED SERVICE DIGITAL NETWORK Description The iPECS system supports both BRI Basic Rate ...

Страница 230: ... or may be a subscription service Programming SYSTEM 1 SMDR attributes PGM 177 CO IP 1 Advice of Charge PGM 143 Btn 9 Related Features SMDR Station Message Detail Recording Call Cost Display Hardware ISDN gateway Module 4 15 2 Calling Called Party Identification Description The iPECS system receives calling party identification in the ISDN call Set up message CLIP Calling Line Identification Prese...

Страница 231: ...N based on the database Identification messages may be restricted not reported to the far end user Calling Line Identification Restriction and Connected Line Identification Restriction may be enabled in the system database or by CLIR and COLR Flex buttons Operation System Operation of this feature is automatic iPECS Phone To program CLIR button PGM FLEX PGM 81 SAVE To program COLR button PGM FLEX ...

Страница 232: ...digits other actions disable Keypad facility feature Conditions 1 This feature can be activated or deactivated only after a CO line ISDN is seized 2 Once activated the system will continue to send dialed digits as Keypad Facility IE messages regardless of ISDN messages Thus in the connected mode DTMF tones are not sent to the connected party only the keypad message is sent 3 If a Speed Dial bin in...

Страница 233: ...n make an outbound call over ISDN or SIP using the assigned button Operation System Inbound Call Automatic by programming of Called Telephone Number and Index of Flexible DID Table in MSN pool Outbound Call Press the assigned MSN Loop Button and dial over ISDN or SIP The assigned MSN telephone number will be served for calling number And it is recorded by account code of call in SMDR Programming M...

Страница 234: ...ait PGM 114 Btn 12 2 Flexible Button Assignment PGM 115 CO IP Lines 1 CO IP Attributes III PGM 143 ISDN ICLID 1 ISDN Attributes I PGM 200 2 MSN Table PGM 202 Related Features Direct Inward Dial DID Hardware ISDN gateway Module 4 16 ISDN SUPPLEMENTARY SERVICES In many cases the ISDN service provider offers enhanced services to which a user may subscribe The iPECS system allows access to these ISDN ...

Страница 235: ...ed by the ETS300 202 206 207 standard protocol 2 ISDN lines that support Call Deflection must be assigned in the system database PGM 143 Btn 7 Programming CO IP 1 ISDN SS CD PGM 143 Btn 7 Related Features ISDN Supplementary Services Hardware ISDN line iPECS Phone 4 16 2 ISDN Malicious Call Id Request Description When the ISDN supports the Malicious Caller Id supplementary service iPECS can request...

Страница 236: ...NE Description One or more iPECS Phone users can be assigned exclusive use of a CO line or lines These Private lines are assigned to CO line Group 00 by the iPECS system and an appearance CO button must be assigned at the user s iPECS Phone Operation iPECS Phone To place an outgoing Private line call 1 Press the CO button assigned as the Private line dial tone is received from the CO line 2 Dial t...

Страница 237: ...e will follow Call Forwarding only if the receiving station has an appearance CO button for the Private line However calls on a Private line can be forward to the Voice Mail permitting a voice mail to be recorded 5 IP channels cannot be assigned as Private lines Programming STATION 1 Flex Button Assignment PGM 115 CO IP 1 CO IP Line Group PGM 141 Btn 1 Related Features Hold Call Forward Executive ...

Страница 238: ...e call and disconnect the Voice Mail The user s iPECS Phone must be assigned with an AME Flex button for proper operation Operation iPECS Phone To assign an AME button Ring Mode PGM FLEX 564 0 SAVE Speaker Mode PGM FLEX 564 1 SAVE To screen a call in the Ring mode 1 Press the flashing AME button the caller s voice is broadcast over the station speaker and stored in the Voice Mailbox To stop the vo...

Страница 239: ... press the MUTE or flashing REDIAL button System 1 The system initiates the ACNR process starting the ACNR Pause Timer 2 At expiration of the timer the system activates the station s speakerphone with the microphone in the mute mode 3 The system attempts the previous call 4 When the called party answers the user may answer by lifting the handset or pressing the MUTE button to communicate with call...

Страница 240: ...M 180 Btn 11 Related Features LNR Last Number Redial Speakerphone Mute Hardware iPECS Phone 5 3 AUTO RELEASE OF SPEAKER Description After completion of certain features the SPEAKER turns off automatically returning the iPECS Phone to idle Operation System Auto Release of SPEAKER operation is automatic for supported features see conditions below Conditions 1 This feature applies to all User and Att...

Страница 241: ...handset to be heard 2 Paging while on the speakerphone will cause feedback from the paging equipment If Auto Speaker is enabled and a PAGE ZONE button is pressed the display will show LIFT THE HANDSET To complete the page the user must lift the handset within the predefined 5 second period or return to idle Programming STATION 1 Auto Speaker Select PGM 111 Btn 1 Related Features Hardware iPECS Pho...

Страница 242: ... MOH 2 10 VSF MOH 3 4 Press SAVE to save your selection Conditions 1 The speaker volume is adjustable at the station by using the VOL UP VOL DOWN key of the iPECS Phone 2 BGM is delayed 1 second after a return to idle state 3 Silence is provided if no BGM source is assigned 4 For remote devices BGM must be locally provided BGM is not sent from an MFIM to remote devices 5 iPECS Micro and iPECS 50 d...

Страница 243: ...isplay A Flex button must be assigned as a CALL LOG button which allows easy access to the Call Log menu Operation iPECS Phone To assign a CALL LOG button PGM FLEX PGM 57 SAVE To access the Call Log menu 1 Press the CALL LOG button STATION 101 T 14 SUN 04 14 30 CALLED DIALED LOST 2 Using the Soft keys select the desired call log incoming outgoing or missed STATION 101 T 14 SUN 04 14 30 PREV NEXT S...

Страница 244: ... Line Name Assign PGM 142 Btn 2 Related Features Hardware iPECS Phone w Display 5 8 DID CALL WAIT Description When a busy iPECS Phone receives a DID call the station can receive a visual indication for the call the DID CALL WAIT button LED flashes A Flex button must be assigned as DID CALL WAIT button and DID Call Wait must be enabled by the user employing Station User Programming Operation iPECS ...

Страница 245: ...Routing Hardware iPECS Phone 5 9 DND ONE TIME DND Description A station which is ringing or receiving Off hook muted ring can press the DND button to reject the call and terminate ringing The station is placed in DND ringing terminates and the call receives treatment based on the following precedence 1 Previous or active Call Forward busy 2 Preset Call Forward busy 3 Station Call Coverage 4 Direct...

Страница 246: ...g Camp On DND Do Not Disturb Call Forward Call Forward Preset Station Call Coverage Hardware iPECS Phone 5 10 FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT Description A user may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin In this case the telephone number is allocated to the highest numbered Station Speed Dial bin available Operation i...

Страница 247: ...y include any of the special Speed Dial instructions MSG CALLBK FLASH display security etc Programming Related Features Station Speed Dial Hardware LIP 7016D 7024D 7024LD 8012D 8024D and 8040L Phone 5 11 FLEXIBLE LED FLASH RATES Description The flash rates used with the various Flex buttons on the iPECS phone can be adjusted on a system wide basis to meet the customer s needs Up to 29 different fu...

Страница 248: ...button will cause the TX path from the handset to be muted However the distant end is still heard over both the handset receiver and the station speaker 3 If full speakerphone operation is desired and available while in Group Listening Mode simply place the handset on hook Programming STATION 1 Group Listening PGM 113 Btn 3 Related Features Speakerphone Mute Hardware iPECS Phone 5 13 STATION INDIV...

Страница 249: ...0 6 Type 0 Station Type 1 Hunt group Type 2 CO Line Number Type 3 CO Group number Type 4 CO Loop Type 5 CO Transit Type 6 N A 9 Select Scenario Priority 0 to 9 To activate ICR call forward 1 Lift the handset or press the SPEAKER button to receive a dial tone 2 Press the FWD button 3 Dial the desired Call Forward code 0 4 4 Dial 587 the Station ICR code 5 Replace the handset return to idle Conditio...

Страница 250: ...ll will cause the iPECS Phone to provide audible ICM ring tone The user must lift the handset or press SPEAKER to answer An SLT always functions in the Tone ring mode Operation iPECS Phone To change ICM Signaling Mode 1 Press PGM button the SPEAKER button LED lights steady 2 Dial Station User Program code 13 confirmation tone is received 3 Dial the desired ICM Signaling Mode code 1 for H 2 for T o...

Страница 251: ...activate the microphone 1 Press the illuminated MUTE button the MUTE button LED is off and the microphone is activated transmitting audio to the connected party Conditions 1 Changing from speakerphone to handset or vice versa during a mute condition will eliminate the mute status 2 Returning to idle or placing another CO IP or intercom call will change the mute status to its normal active micropho...

Страница 252: ...eaker Operation System Operation of Off hook ring signals is automatically controlled Conditions 1 While using the speakerphone a Camp On tone is provided over the speaker in place of the assigned Off hook ring Signal 2 Activating the DND or One Time DND places the station in DND terminating any Off hook signaling 3 Off hook ring signals terminate when the call is answered forwarded or abandoned 4...

Страница 253: ...ivate On Hook Dialing 1 Press the SPEAKER button dial tone is received and the SPEAKER button LED lights 2 Place desired call dial station ICM number or select CO IP path and dial Conditions 1 If the outgoing call is not answered the user must press the illuminated SPEAKER button to return to idle 2 When the speakerphone is used the microphone is active unless the MUTE button is pressed and the MU...

Страница 254: ...Any of the station s Flex buttons may be assigned as the Prime Line When the user lifts the handset or presses the SPEAKER button the system will act as if the user had pre selected the button prior to going off hook 2 Selection of another Flex button or Feature button just prior to an off hook event will override the Prime Line assignment 3 SLT can use the Flex Button Feature of Idle Line Selecti...

Страница 255: ...Operation iPECS Phone To download a Ring Tone from the system memory 1 Press the PGM button 2 Dial 15 Ring Tone Download code 3 Dial the desired Ring tone location 5 8 4 Dial digits 00 through 10 to hear the Ring Tones 5 Press the SAVE button To select the downloaded Ring Tone 1 Press the PGM button 2 Dial 11 for Intercom Ring tones 12 for CO IP Ring tones 3 Dial the digit 5 8 to select the Ring T...

Страница 256: ... a CO IP call using the LIP 8000 menu 1 Press the DIR soft button 2 Press the SPEED soft button 3 Dial Conditions 1 The saved number can be a maximum of 48 digits 2 Dialing the saved number will automatically seize the CO IP line that was used for the original call If the CO IP line is busy a CO IP line from the same group will be selected and the saved number dialed If all CO IP lines from the gr...

Страница 257: ...ress the desired TEXT MESSAGE or DND button text message is sent to the display of the calling party OHVO call is terminated Conditions 1 Silent Text Messaging employs the Custom Message Pre defined Display Messages 2 When Silent Text Messaging is used to respond to an OHVO call the existing call will not be disconnected 3 When a SLT places the OHVO call the receiving station will receive the NO D...

Страница 258: ...automatically activate the speakerphone 2 The MUTE button LED indicates the status of the Microphone when lit the Microphone is inactive 3 When Group Listen is enabled pressing the SPEAKER button while using the handset will send audio to both the Handset and Speaker However only the Handset microphone is active In order to activate the Speakerphone Microphone the Handset must be placed on hook 4 ...

Страница 259: ...lls when a direct CO IP appearance is not available The Loop button LED provides the status for the duration of the call x A Station User Program Code button access or activate the special features available with the Station User Program Codes see section 5 24 x A CO Line Appearance button provides access to the individual CO Line assigned to the Flex button The CO Line button LED provides the sta...

Страница 260: ...o appearance available the transferring station recalls immediately 7 Station User Program Codes are defined in section 5 24 Programming NUMBERING 1 Flexible Numbering Plan PGM 105 109 STATION 1 Flexible Button Assignment PGM 115 Related Features Flexible Numbering Plan Station User Programming Codes Hardware iPECS Phone 5 24 STATION RELOCATION Description The iPECS Phone once registered can be re...

Страница 261: ...nario Data 25 LIP Phone Statistics Real time Packet Monitoring 31 Station Msg Wait Retrieve 32 CLI IP Msg Wait Retrieve 33 Register Authorization Code Auth Code 34 DID Call Wait 35 Exec Sec MWI 1 On 0 Off 36 Send SMS message 37 Register Mobile Extension tel number 38 Activate Mobile Extension 1 On 0 Off 39 Register Mobile Ext CLI tel number 41 Set Wake Up Time Once Permanent Hour Min 42 Erase Wake...

Страница 262: ...on iPECS phones only 94 Flash button iPECS phones only 95 Mute button iPECS phones only 96 Monitor button iPECS phones only 97 Redial button iPECS phones only 98 Call Forward button iPECS phones only In addition a Station User Program Menu display is provided by the iPECS Phone display to assist the user in programming the Station User Program Code features and functions The VOL UP VOL DOWN button...

Страница 263: ... WAKE UP TIME Under selection 3 MSG RETRIEVE select 1 8 as below 1 MSG RETRIEVE METHOD 2 MSG RETRIEVE EXAMPLE 3 USER AUTH REGIST 4 DID CALL WAIT 5 CHOICE EXEC SEC MSG 6 SEND SMS MESSAGE 7 REG MOBILE EXT 8 ACTIVE MOBILE EXT 9 REGISTER MOBIL CLI 0 VM MOBILE NOTIFY Under selection 4 WAKE UP TIME select 1 2 as below 1 SET WAKE UP TIME 2 WAKE UP DISABLE Next top level Menu selection 5 MESSAGE 6 HEADSET...

Страница 264: ...FIM E VERSION 3 BGM 4 REGISTER STA NAME 5 DISP PHONE IP ADDR 6 CHANGE PHONE IP ADDR 7 DISP MAC ADDR 8 CHANGE MODE 9 STA MSG WAIT RETR DISP ADD ON PACKAGE Under selection SYSTEM access Admin ENTER ADMIN 7 FORCED FWD TO DEST 8 REGISTER BLUETOOTH 9 BLUETOOTH USAGE 0 HOTDESK LOGIN HOTDESK LOGOUT Operation iPECS Phone To assign a Station User Program Code to a Flex button 1 Press the PGM button the Sta...

Страница 265: ...es Headset Compatibility Attendant Station Program Codes Hardware iPECS Phone w Display 5 26 TWO WAY RECORD Description An iPECS Phone user can record any active conversation to the station user s mailbox or to hard disk drive of an iPECS Phontage or UCS Client All calls including incoming outgoing internal external conference conference rooms and conference group calls can be recorded A RECORD bu...

Страница 266: ...e 5 If a destination for the recording is not defined for the RECORD button the Call Record Destination defined in PGM 112 is employed Programming STATION 1 Two way Record Privilege ON PGM 112 Btn 11 3 Call Record Destination PGM 112 Btn 21 2 Auto Call Record PGM 112 Btn 20 SYSTEM 1 Two way Record Warning Tone PGM 161 Btn 19 Related Features External Auto Attendant Voice Mail VMIM VSF Integrated A...

Страница 267: ... call then releasing to complete the transfer 3 When a call is transferred via OHVO the receiving station will receive muted ringing after the transfer is complete 4 The Pre defined or Custom Text Display Message feature may be used in response to a Voice Over announcement and the conditions associated with these features apply 5 Both the originating and receiving station must be programmed to all...

Страница 268: ...ing serial LSS enter ADM 129 and enter serial dss order and desired button number 2 Edit Label string according to flex button feature 3 If Label is saved and Flex button is programmed the label string is displayed in the flex button field Conditions 1 Total number of Serial DSS per a system is limited Refer the table below System Max number of Serial DSS Max number of LSS iPECS Micro 50 20 iPECS ...

Страница 269: ... using keyset admin press volume up down button to scroll flexible button number index 13 When DSS configuration is changed the initial value of 48Btn DSS is as same as initial value of DSS map1 map4 12BTN DSS and 12BTN LSS doesn t have initial values 14 If DSS configuration is changed and the phone restarts programmed DSS data is initialized from the changed DSS 15 To Control LSS contrast press v...

Страница 270: ... MFIM 1 Press the PGM button 2 Dial 078 the Attendant Station Program code 3 Dial to change standby MFIM to active MFIM Conditions 1 The system must be equipped with and properly programmed PGM 161 for Redundant Processor operation for the Attendant to display or change the active MFIM 2 The System Attendant can assign a Flex button to indicate when the back up MFIM is active When the Flex button ...

Страница 271: ...e assigned to activate Alternate Attendant The ALT ATTENDANT button LED indicates the status of the Alternate Attendant feature On Attendant unavailable 3 A station which is receiving calls forwarded from the System Attendant cannot use the Alternate Attendant feature 4 All except for one attendant can activate Alternate Attendant When the last Attendant attempts to activate this feature error ton...

Страница 272: ...ion 1 As a default the first Attendant System Attendant is assigned as Station 100 logical number and others are not assigned 2 Attendant calls dialing 0 and recalls are routed to first available attendant Programming SYSTEM 1 System Attendant Assignment PGM 164 Btn 1 2 Main Attendants Assignment PGM 164 Btn 2 4 5 Related Features Hardware iPECS Phone 6 4 ATTENDANT RECALL Description Unanswered or...

Страница 273: ...splays including the digit for selecting the item the item description and further required entries The various levels of the display menu are indicated by indentation For additional information reference Appendix C of the iPECS Admin Programming Manual Note also some Program Codes are only available to the System Attendant or stations allowed access to the Attendant Program code 0 1 PRINT 1 SMDR ...

Страница 274: ...E 1 LCD DATE TIME SET System Attendant only 2 LCD DATE MODE CHAGE System Attendant only 3 LCD TIME MODE CHAGE System Attendant only 4 ATD SET WAKE UP TIME enter station range 5 ATD WAKE UP DISABLE enter station range 6 Set Time from ISDN Message enter 1 on 0 off 7 ATD HOTDESK LOGIN 8 ATD HOTDESK LOGOUT 5 MESSAGE 1 SET PRE CUSTOM MSG enter station range Msg 00 20 2 DND FWD MSG CANCEL enter station ...

Страница 275: ...ial 0 to access the Attendant Station Program codes 3 Enter desired code or use the VOL UP VOL DOWN button to display the desired menu item and enter the desired code 4 Dial additional inputs if required Condition Programming SYSTEM 1 System Attendant PGM 164 Btn 1 2 Main Attendants Assignment PGM 164 Btn 2 4 5 Related Features SMDR Station Message Detail Recording Traffic Analysis Temporary Stati...

Страница 276: ...M STOP button to terminate the Alarm Signal PGM FLEX 565 SAVE To terminate an Alarm Signal while idle 1 Dial the Alarm Stop code 565 confirmation tone is received and the display returns to normal Or 1 Press the ALARM STOP button Conditions 1 The PSU serial port must be connected to the gateway Module or MFIM identified in the Cabinet Attributes Web Admin page PGM 197 2 If the PSU is connected to ...

Страница 277: ...s To deactivate Call Forward 1 While idle press the FWD button Or 1 While Off hook press the FWD button 2 Dial Condition 1 The Conditions of the Call Forward feature apply 2 If the System Attendant activates Unconditional Call Forward the receiving station will receive Attendant calls and recall ring In addition if the receiving station is an iPECS Phone the user will be able to activate features ...

Страница 278: ...tton 3 Dial 5 Off Net Forward code 4 Dial CO IP access Code 5 Dial Conditions 1 The System Attendant can forward any CO IP line CO IP Group or all CO IP calls using the appropriate CO IP dial access code In addition a Flex button assigned to a CO IP line or group may be forwarded using the Flex button 2 The conditions of the Unsupervised conference feature apply 3 The conditions of the Call Forwar...

Страница 279: ...order follows the order of entry in the Attendant Assignments program 2 The Attendant is informed of a queued Attendant call by the HOLD button LED flashing The calling intercom party will receive ring back tone or MOH as specified 3 Calls to the Attendant s station intercom number are sent to the Attendant station dialed as with any intercom call 4 When an attendant calls another busy attendant b...

Страница 280: ...Ring Scenario Mode automatically Auto Service Mode Control 1 Press PGM button PGM button LED flashes 60 ipm SPEAKER LED lights steady 2 Dial the Attendant Station Program code 8 to toggle between manual and Auto Mode control Conditions 1 Only Attendants can change Day Timed Night Scenario Ring Mode for the system manually and program the Auto Ring Mode Selection Table 2 Stations receive incoming r...

Страница 281: ...l other system configurations Each button on the console can be assigned as CO IP line DSS or feature button For ease of programming each console is assigned to a button map in the system database The user or Administrator may then change individual Flex buttons as desired Operation of the DSS BLF Console Flex buttons is the same as Flex buttons on the iPECS Phone Operation Conditions 1 Each DSS D...

Страница 282: ...1 Call Park 03 Flex 12 Station Group 3 Flex 13 38 Station 100 125 iPECS 50 100 Maps 1 to 3 MAP 1 Flex 1 Atd Override Flex 2 All Call Page Flex 3 Call Park 01 Flex 4 Station Group 1 Flex 5 Camp On Flex 6 Int All Call Page Flex 7 Call Park 02 Flex 8 Station Group 2 Flex 9 Release Flex 10 Ext All Call Page Flex 11 Call Park 03 Flex 12 Station Group 3 Flex 13 48 Station 100 135 MAP 2 Flex 1 34 iPECS 1...

Страница 283: ...x 7 Call Park 02 Flex 8 Station Group 2 Flex 9 Release Flex 10 Ext All Call Page Flex 11 Call Park 03 Flex 12 Station Group 3 Flex 13 48 Station 100 135 MAP 2 Flex 1 48 Station 136 183 MAP 3 Flex 1 48 Station 184 231 MAP 4 Flex 1 48 Station 232 279 MAP 5 Flex 1 48 Station 280 327 MAP 6 Flex 1 48 CO 001 048 MAP 7 Flex 1 48 CO 049 096 MAP 8 Flex 1 48 CO 097 144 MAP 9 Flex 1 48 CO 145 192 Programming...

Страница 284: ...ed line s is changed Conditions 1 If the desired CO IP line is in use the System Attendant may still disable the CO IP line The feature will take effect after the desired CO IP line goes to idle 2 Once the line is disabled all Attendant appearances for the disabled CO IP line will flutter at 240 ipm other stations will indicate the CO IP line as busy LED is On 3 The CO IP line outgoing access stat...

Страница 285: ...atures Intrusion DND Do Not Disturb Executive Secretary Forward Hardware 6 14 EMERGENCY CALL ATTENDANT ALERT Description When a station places a call to an Emergency number the attendant receives an emergency call alert The alert includes an alert tone and display of the emergency call information which continues until the Attendant resets the alert The information includes the calling station num...

Страница 286: ...MM READ xx 6 If you review all history then the alarm will not provided when the station go to idle Programming STATION 1 Emergency CO Group PGM 112 BTN 18 TABLES 1 Emergency Code Table PGM 226 SYSTEM 1 EMR CALL ATD NOTIFY PGM 161 BTN 24 6 Conditions Related Features Alarm Signal Door Bell Emergency Call E 911 caller location Support Emergency Call Hardware 6 15 EZ ATTENDANT Description The ez Att...

Страница 287: ...all Forwarding and Pre defined or Custom Messages that are active at other stations Operation System Attendant To deactivate DND Call Forward Pre selected Message for other stations 1 Press the PGM button 2 Dial 052 Attendant Station Program code 3 Dial the desired station range or the same station number twice for a single station 4 Press the SAVE button confirmation tone is heard and Attendant s...

Страница 288: ... Warning Tone is provided to the busy station Conditions 1 If an Attendant or Secretary of an Executive Secretary pair presses the ATD INTRUSION button while receiving DND tone the system will activate DND Override 2 The conditions of the Conference feature apply Programming STATION 1 Override Privilege PGM 113 Btn 4 SYSTEM 1 Privacy PGM 161 Btn 3 2 Privacy Warning Tone PGM 161 Btn 4 Related Featu...

Страница 289: ...TEM CLOCK SET Description The System Attendant can set the system Time Date Operation System Attendant To set the system clock 1 Press the PGM button 2 Dial 041 the Attendant Station Program code 3 Dial six 6 digits for the Date MM DD YY or SAVE to skip the Date 4 Dial four 4 digits for the Time HH MM or SAVE to skip the Time setup 5 Press the SAVE button confirmation tone is heard and Attendant s...

Страница 290: ...t setting Programming SYSTEM 1 Network Time Date PGM 161 Btn 12 2 System Attendant PGM 164 Btn 1 3 System Time PGM 178 Btn 1 4 System Date PGM 178 Btn 2 5 DST Enable PGM 178 Btn 3 6 DST Start End Time Web only 7 NTP Active PGM 195 Btn 1 8 NTP Sever address Web only 9 Std system time local Time Zone Web only Related Features LCR Least Cost Routing SMDR Station Message Detail Recording Auto Service ...

Страница 291: ...on Exclusive Hold 4 Dial the Camp On Answer feature code 600 camped on call is connected To alternate between the calls 1 Momentarily press the hook switch 2 Dial the Camp On Answer feature code 600 Conditions 1 After a hook switch flash if the call results in an error busy no answer or an abnormal state the SLT user may momentarily press hook switch to retrieve the held call 2 During a Transfer B...

Страница 292: ...T station goes off hook and does not initiate dialing in the Dial tone timer duration delays dialing between digits in excess of the inter digit time or stays off hook at the completion of activating a feature or program the station will receive howler tone as an error indication and the call attempt will be abandoned In order to complete the call the user must return to the on hook state and rest...

Страница 293: ...ion System The system switches the 90 VDC lamp On and Off for assigned SLTs indicating a Message Wait Conditions 1 The system switches a 90 VDC supply On and Off to flash the SLT s neon lamp 2 Although the SLT Battery Feed is removed during the 90 VDC On cycle the system will recognize an SLT Off hook event 3 The SLT must incorporate a 90 VDC neon lamp that is connected directly across the tip and...

Страница 294: ...e SLT Programming code confirmation tone is heard 3 Dial 74 the SLT Name Program Code 4 Enter name refer to Station Speed Dial Alphanumeric Chart 5 Momentarily depress the hook switch receive confirmation tone To delete the name at the SLT 1 Lift the handset 2 Dial 561 the SLT Programming code confirmation tone is heard 3 Dial 74 the SLT Name Program Code 4 Momentarily depress the hook switch rece...

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