2-2
TRAINING MASTER FOR BLU-RAY (BD)
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the BD?
NO
YES
Determine what cables the customer is using to connect
the BD to the TV and if connected properly. Refer to OM for
connections. Tighten any loose cables. Make sure the customer
is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
Is the TV set
to the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Do lines appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens
cleaner on the BD. A lens cleaner is available at any local
electronics retailer.
Do lines appear when
watching a TV program?
NO
YES
Lines appearing when watching a TV program indicates
an issue with the display. If the TV program is fine,
then connect the BD to another input on the display to
determine if the problem is following the BD.
Do lines appear
when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No lines during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
Содержание HB954TB
Страница 51: ...2 42 WAVEFORMS 1 SYSTEM PART 1 X500 27MHz 1 X501 25MHz 2 1 IC500 BCM7440P 2 ...
Страница 53: ...2 44 3 VIDEO PART 1 100 FULL COLOR BAR CVBS_I 7 Y 8 Pb 9 Pr 10 7 9 10 8 ...
Страница 54: ...2 45 4 VIDEO PART 2 100 FULL COLOR BAR CVBS 11 COMP_Y 12 COMP_Pb 13 COMP_Pr 14 11 14 12 13 ...
Страница 55: ...2 46 5 HDMI PART HDMI_SDA 15 HDMI_SCL 16 HDMI_CLK 17 HDMI_DATA 18 18 17 15 16 ...
Страница 56: ...2 47 6 MICOM AND MPEG I F PART T_TX 19 R_RX 20 20 19 ...
Страница 57: ...2 48 MEMO ...
Страница 64: ...MICOM HB954 HB754 HB354 EBY34069151 05 REV 7 1 EAX60805402 2009 03 12 2 61 2 62 5 MICOM CIRCUIT DIAGRAM ...
Страница 65: ...HDMI HB954 HB754 HB354 EBY34069151 06 REV 7 1 EAX60805402 2009 03 12 2 63 2 64 6 HDMI CIRCUIT DIAGRAM ...
Страница 66: ...CPLD HB954 HB754 HB354 EBY34069151 07 REV 7 1 EAX60805402 2009 03 12 2 65 2 66 7 CPLD CIRCUIT DIAGRAM ...
Страница 67: ...ADC DIR HB954 HB754 HB354 EBY34069151 08 REV 7 1 EAX60805402 2009 03 12 2 67 2 68 8 ADC DIR CIRCUIT DIAGRAM ...
Страница 68: ...DSP HB954 HB754 HB354 EBY34069151 09 REV 7 1 EAX60805402 2009 03 12 2 69 2 70 9 DSP CIRCUIT DIAGRAM ...
Страница 73: ...2 79 2 80 14 FRONT CIRCUIT DIAGRAM FRONT HB954 HB754 HB354 EBY34069153 REV 5 1 EAX60805702 2009 03 12 ...
Страница 75: ...2 83 2 84 16 POWER KEY CIRCUIT DIAGRAM PWR KEY HB954 HB754 HB354 EBY34069158 REV 1 10 EAX60806102 2009 03 12 ...
Страница 76: ...2 85 2 86 17 IPOD CIRCUIT DIAGRAM IPOD HB954 HB754 HB354 EBY34069154 REV 5 4 EAX60805803 2009 03 12 ...
Страница 77: ...2 87 2 88 18 TOUCH CIRCUIT DIAGRAM TOUCH HB954 HB754 HB354 EBY60659401 REV 2 3 EAX60805901 2009 01 20 ...
Страница 80: ...2 93 2 94 PRINTED CIRCUIT BOARD DIAGRAMS 1 MAIN P C BOARD TOP VIEW ...
Страница 81: ...2 95 2 96 MAIN P C BOARD BOTTOM VIEW ...
Страница 82: ...2 97 2 98 2 SMPS P C BOARD TOP VIEW ...
Страница 83: ...2 99 2 100 SMPS P C BOARD BOTTOM VIEW ...
Страница 84: ...2 101 2 102 3 AMP P C BOARD TOP VIEW BOTTOM VIEW ...
Страница 87: ...3 2 MEMO ...
Страница 93: ...3 10 ...
Страница 94: ...954B 954A 950 955 956 957 951 958 953 952 A900 4 3 PASSIVE SUBWOOFER SB94TB W 3 11 ...
Страница 95: ...MEMO 3 12 ...
Страница 117: ...4 22 MEMO ...
Страница 118: ...4 24 4 23 CIRCUIT DIAGRAM LOADER HL 04P EBY51750301 REV 6 1 2009 01 20 ...
Страница 120: ...4 27 4 28 PRINTED CIRCUIT BOARD DIAGRAMS TOP VIEW ...
Страница 121: ...4 29 4 30 BOTTOM VIEW ...