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38

TROUBLESHOOTING

Wi-Fi

Whooshing noises

Evaporator fan motor is circulating air through the fridge and freezer 

compartments.

• Normal Operation

Air is being forced over the condenser by the condenser fan.

• Normal Operation

Gurgling noises

Appliance flowing through the cooling system.

• Normal Operation

Popping noises

Contraction and expansion of the inside walls due to changes in 

temperature.

• Normal Operation

Vibrating

If the side or back of the appliance is touching a cabinet or wall, some of 

the normal vibrations may make an audible sound.

•  To eliminate the noise, make sure that the sides and back do not make any 

contact with any wall or cabinet.

Symptoms

Possible Cause & Solution

Your home appliance 

and smartphone are 

not connected to the 

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

•  Find the Wi-Fi network connected to your smartphone and remove it, then 

register your appliance on 

LG ThinQ

.

Mobile data for your smartphone is turned on.

•  Turn off the 

Mobile data

 of your smartphone and register the appliance 

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

•  The wireless network name (SSID) should be a combination of English 

letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

•  Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 

GHz and connect the appliance to the wireless router. To check the router 

frequency, check with your Internet service provider or the router 

manufacturer.

The distance between the appliance and the router is too far.

•  If the distance between the appliance and the router is too far, the signal 

may be weak and the connection may not be configured correctly. Move 

the location of the router so that it is closer to the appliance.

Symptoms

Possible Cause & Solution

Содержание GF-Q6011MC

Страница 1: ...ully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH GF Q6011MC MFL71667921 Rev 01_020821 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved ...

Страница 2: ...ALLATION Before Installation 10 Removing the Fridge and Freezer Door 11 Levelling and Door Alignment 12 Turning on the Power 14 Moving the Appliance for Relocation 14 OPERATION Before Use 16 Product Features 18 Control Panel 22 InstaView 23 Door in Door 23 Extra Space 25 Drawer 25 Shelf 26 Icemaker 27 Door Basket 28 SMART FUNCTIONS LG ThinQ Application 30 Smart Diagnosis 31 MAINTENANCE Cleaning 33...

Страница 3: ...following Technical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol caref...

Страница 4: ...rant and insulation blowing gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets or ...

Страница 5: ...d abrasive etc over the interior or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance...

Страница 6: ... a place where it is easy to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories to t...

Страница 7: ... appliance Operation Do not use the appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long p...

Страница 8: ...pane natural gas etc do not touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substances e...

Страница 9: ...e door baskets Do not open or close the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or fo...

Страница 10: ...a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and...

Страница 11: ...emove the screws from the hinge cover at the top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Right Fridge Door The number of wire harnesses may vary depending on the model 1 Disconnect all wire harnesses a 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lever latch d CAUTI...

Страница 12: ... Door Alignment Before Beginning When the appliance doors appear to be uneven follow the instructions below to align the doors NOTE The spanner may differ depending on the model You will be provided with either spanner type A or B Spanner Type A Spanner Type B Levelling the Appliance The appliance has two front levelling legs Adjust the legs to alter the tilt from front to back or side to side If ...

Страница 13: ...turning it to the left 2 Use the spanner b to adjust the height by turning the adjustment hinge pin to the left or to the right CAUTION Do not adjust the height of the appliance door more than 3 mm 3 Use the spanner a to fasten the keeper nut by turning it to the right NOTE Levelling the doors may not be possible when the floor is not level or is of weak or poor construction The refrigerator is he...

Страница 14: ...doors are level Turning on the Power Connecting the Appliance After installing the appliance connect the power plug into the outlet socket NOTE After connecting the power supply cord or plug to the outlet wait 3 or 4 hours before you put food into the appliance If you add food before the appliance has cooled completely your food may spoil Moving the Appliance for Relocation Preparing for Relocatio...

Страница 15: ...e the appliance with more than two people carefully When transporting the appliance over a long distance keep the appliance upright 5 After installing the appliance connect the power plug into a mains outlet socket and switch it on ...

Страница 16: ...e power the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has coo...

Страница 17: ...er moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power supply gets back to normal check the condition of the food Maximum Freezing Capacity Express Freeze function will allow the freezer to reach its...

Страница 18: ...to model Exterior 1 This feature is only available on some models a Control Panel 1 Sets the fridge temperature and freezer temperature b InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to frequently used food items c Door in Door Lever 1 Opens the Door in Door ...

Страница 19: ...19 OPERATION ENGLISH Interior Two Star a 1 This feature is only available on some models Standard Door Model Door in Door Model ...

Страница 20: ...f refrigerated foods drinks and sauce containers e Door Mullion Prevents cold air from leaking from the appliance CAUTION To reduce the risk of scratching the door or breaking the center door mullion make sure that the door mullion is always folded in f In Out Basket 1 Stores cooking condiments If necessary the in out basket may be taken out separately g Tilting Fresh Basket 1 Stores fresh vegetab...

Страница 21: ...p fresh for as long as possible m Extra Space 1 Stores small food items such as cheese and ham n LED Lamp The LED lamp on the bottom of the fridge door lights up when you open the freezer door o Icemaker Type A 1 This is where ice is manually produced and stored p Icemaker Type B 1 This is where ice is manually produced and stored q Freezer Door Basket Stores small packages of frozen food Do not s...

Страница 22: ... repeatedly to select a desired temperature between 23 C and 15 C The default freezer temperature is 18 C c Express Freeze This function can quickly freeze a large amount of ice or frozen foods This function is enabled and disabled in turn each time you press the button This function automatically terminates after a specific period has passed d Wi Fi 1 This button allows the appliance to connect t...

Страница 23: ...Door in Door lets you see if you re running low on frequently used items like beverages and snacks without opening the fridge door 1 Knock twice on the glass to turn the LED light inside the Door in Door on or off 2 The LED light turns off automatically after ten seconds CAUTION Do not open the door of the appliance with the door in door open or do not open the door in door while the door of the a...

Страница 24: ...et Adjusting the moving basket allows taller food items to be stored more conveniently 1 To raise the moving basket hold the basket in the centre and push the basket up until it clicks into place 2 To lower the moving basket press up to release the levers at the side of the basket and lower the basket until it clicks into place CAUTION To avoid personal injury or damage to the basket or its conten...

Страница 25: ...ent place to store dairy snacks or other small items you want to keep especially cold It is also a handy place to defrost meat NOTE Be careful when handling and storing larger eggs They can break if the drawer is pushed in or pulled out while the cover is not completely closed Items can also freeze in the Extra Space compartments if the fridge compartment set temperatures are too cold Drawer CAUTI...

Страница 26: ...the Freezer Drawer 1 Open both freezer doors completely Pull out the freezer drawer to full extension and remove all of the contents 2 With the drawer fully extended lift up the front and pull the drawer out to remove it 3 Mount the freezer drawer in the reverse order of the removal process CAUTION The drawers are heavy Always use two hands when removing or refitting the drawers to avoid product d...

Страница 27: ...are cold Shelves may break if exposed to sudden temperature changes or impact Icemaker Before Using the Icemaker WARNING Fill with potable water only into icemaker or dispenser water tank NOTE The icemaker produces ice normally once approximately 48 hours have passed after the appliance is initially installed If half frozen ice is put into the ice storage bin it will cause the exiting ice cubes to...

Страница 28: ...ith water to the water level line a 3 Refit the cover and place the filled water tank back into the easy icemaker 4 Rotate the knob on the easy icemaker clockwise 5 Lift the ice storage bin slightly and remove NOTE You can remove the icemaker or ice storage bin to create more space inside the freezer if you do not use it Door Basket Using the In Out Basket This feature is only available on some mo...

Страница 29: ...h and gently pull the basket 2 To close gently push the basket until a clicking sound is heard CAUTION To avoid damaging the drawer do not overload it or apply excessive force when opening or closing Do not allow children to hang from the basket when it is open or closed Removing Refitting the Door Basket 1 To remove the baskets simply lift the basket up and pull straight out 2 To refit the the ba...

Страница 30: ...s too far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Intern...

Страница 31: ...y turn it off Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The f icon will be turned off Wireless LAN Module Specifications Wireless function S W version V 1 0 For consideration of the user this device should be installed and operated with a minimum distance of ...

Страница 32: ...vided in the LG ThinQ application Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Lock button to activate the lock function If the display has been locked for ov...

Страница 33: ... on the exterior of the appliance clean Blocked air vents can cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the gra...

Страница 34: ... the circuit breaker on the GFCI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away fr...

Страница 35: ...tion will disappear soon after you close the appliance door you can wipe it with a dry cloth Do you open and close the appliance door too frequently Condensation can form due to the temperature difference from the outside Wipe out the dampness with a dry cloth Did you put warm or moist food inside without sealing it in a container Store food in a covered or sealed container Frost has formed in the...

Страница 36: ... is quite normal There is water inside or outside of the appliance Is there water leakage around the appliance Check if the water has leaked from a sink or another place Is there water on the bottom of the appliance Check if the water is from the thawed frozen food or a broken or dropped container Symptoms Possible Cause Solution The appliance door is not closed tightly Is the appliance leaning fo...

Страница 37: ...erly levelled Install the appliance on a solid and flat area Does the rear of the appliance touch the wall Adjust the installation position to allow enough clearance around the appliance Are objects scattered behind the appliance Remove the scattered objects from behind the appliance Is there an object on top of the appliance Remove the object on top of the appliance Clicking noises The defrost co...

Страница 38: ... connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and ...

Страница 39: ...Memo ...

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