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TROUBLESHOOTiNg

ENGLISH

TROUBLESHOOTING

Review the Troubleshooting section before calling for service; doing so will save you both time
and money.

Problem

Possible Causes

Solutions

Fridge and
Freezer section
are not cooling.

The fridge display control is set
to OFF (some models).

Cancel the OFF mode so that the unit
commences operation. Refer to the Setting the
Controls section for proper temperature settings

May be in Display mode.

Refer to page 16 for Display mode instructions.

Fridge is in the defrost cycle.

During the defrost cycle, the temperature of each
compartment may raise slightly. Wait 40 minutes
to confirm the proper temperature has been
restored once the defrost cycle has completed.

Fridge was recently installed.

It may take up to 24 hours for each compartment
to reach the desired temperature.

Fridge was recently relocated.

If the fridge was stored for a long period of time
or moved on its side, it is necessary for the fridge
to stand upright for 24 hours before connecting it
to power.

Cooling System
runs too much.

Fridge is replacing an older
model.

Modern fridges require more operating time but
use less energy due to more efficient technology.

Fridge was recently plugged in
or power restored.

The fridge will take up to 24 hours to cool
completely.

Door opened often or a large
amount of food / hot food was
added.

Adding food and opening the door warms the
fridge, requiring the compressor to run longer in
order to cool the fridge back down. In order to
conserve energy, try to get everything you need
out of the fridge at once, keep food organized so
it is easy to find, and close the door as soon as
the food is removed. (Refer to the Food Storage
Guide.)

Doors are not closed
completely.

Firmly push the doors shut. If they will not shut all
the way, see the Doors will not close completely
or pop open section in Parts & Features
Troubleshooting.

Fridge is installed in a hot
location.

The compressor will run longer under warm
conditions. At normal room temperatures
70°F(21°C) expect your compressor to run
about 40% to 80% of the time. Under warmer
conditions, expect it to run even more often. The
fridge should not be operated above 110°F(43°C).

Condenser / back cover is
clogged.

Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area. Disconnect the mains before cleaning.

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Содержание GF-D6011LB

Страница 1: ...ER FRIDGE Please read this owner s manual thoroughly before operating and keep it handy for reference at all times GF D6011LB GF M6017BM www lg com Copyright 2017 LG Electronics Inc All Rights Reserved MFL68302755_Rev 01 ENGLISH ...

Страница 2: ... 18 Food Storage Tips 18 Storing Frozen Food 19 Adjusting the Fridge Shelves 19 Detaching the Shelf 19 Refitting the Shelf 20 Using the Folding Shelf 20 When Closing the Door 21 Big Fresh Zone 21 Removal of the Big Fresh Zone drawer 21 Refitting the Big Fresh Zone drawer 22 How to remove and refit the vegetable box 23 Extra Space 23 Fridge Basket 23 In Out Carrier 23 Smart Divider 24 Tilting Fresh...

Страница 3: ...r more than 60 seconds a warning alarm sounds in 30 second intervals until it is closed Express FREEZE The freezer section is maintained at the coldest temperature for a 24 hour period before automatically resuming normal operation The freezer display temperature will not change when Express Freeze is engaged It will also enhance ice production whilst it is on Auto Closing Hinge The fridge doors c...

Страница 4: ... to use It is the user s responsibility to replace a standard 2 prong wall outlet with a standard 3 prong wall outlet Do not install the fridge where there may be a danger of it falling Installation on a non sturdy timber floor may cause difficulty in door alignment and cause the cabinet to deform Use DO NOT allow children to climb stand or hang on the fridge doors or shelves in the fridge They co...

Страница 5: ...ement that releases the cubes Do not place fingers or hands on the automatic ice making mechanism while the fridge is plugged in When dispensing ice from the dispenser do not use crystal ceramics Do not touch the cold surfaces in the freezer compartment with wet or damp hands when your fridge is in operation Do not put glass containers glass bottles or beverage cans in the freezer Do not store exp...

Страница 6: ...ontains a small amount of isobutane refrigerant R600a natural gas with high environmental compatibility but it is also combustible When transporting and installing the appliance care should be taken to ensure that no parts of the refrigerating circuit are damaged Refrigerant squirting out of the pipes could ignite or cause an eye injury If a leak is detected avoid any naked flames or potential sou...

Страница 7: ...are included for your convenience The appearance and specifications of the actual product may differ depending on the model Fridge Exterior Applicable to some models only LED Display Displays the fridge and freezer s target temperature the water filter condition and the dispenser status Door in Door release Button Fridge Freezer ...

Страница 8: ...rior lamps light up the inside of the fridge Shelf Dairy Product Bin Used to preserve dairy products Fridge Basket Shelf Freezer Basket Big Fresh Zone Hygiene Fresh filter Door In Door Folding Shelf Big Fresh Zone Freezer Basket Extra Space Drawer Drawer Tilting Fresh Basket Ice Maker Fresh Zone ...

Страница 9: ...test time Too much food are not advised to be put in Enough space should be kept for cool air circulating freely Do not set the temperature of fridge lower than needed Do not put the food near the temperature sensor Allow hot food to cool prior to storing Placing hot food in the fridge freezer could spoil other food and lead to higher electric bills Do not block air vents with food Smooth circulat...

Страница 10: ...under the front of the fridge To remove any remaining tape or glue rub the area briskly with your thumb Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers Wipe with warm water and dry Do not use sharp instruments rubbing alcohol flammable fluids or abrasive cleaners to remove tape or glue These products can damage the s...

Страница 11: ...pace on both the sides as well as top and maintain at least 2 inches 5 08 cm from the rear wall 4 To avoid vibrations the appliance must be leveled 5 Don t install the appliance below 41 F 5 C It may affect the performance 2 5 08 cm 24 61 cm How to Remove the Fridge Door TURN OFF THE MAIN POWER Same procedure for left and right doors 1 Remove the fridge door hinge cover left side 2 Disassemble con...

Страница 12: ...side door is lower lift the right side door and use a pair of long nose pliers not supplied to additionally insert 3 a snap ring until the heights are balanced as in the drawing 3 Remove the door by raising it from the lower hinge How to Remove the Freezer Door TURN OFF THE MAIN POWER Same procedure for left and right doors 1 Remove the inner hinge bolt 2 Twist the hinge to raise the pivoting end ...

Страница 13: ...lockwise to unscrew the locking nut 2 Use the narrower side of the spanner to turn the adjustment hinge pin clockwise or counterclockwise and adjust the gap difference between the fridge and the freezer door 3 After the door heights are adjusted completely tighten the locking nut counterclockwise Caution Do not adjust the hinge pin height level too much The hinge pin can fall out Range of height a...

Страница 14: ...ected before use Read the Turning On The Power section Your plug type might be different from the picture Caution Putting food in the fridge before it has cooled could cause the food to spoil or a bad odor could remain inside the fridge Wait for the fridge to cool Allow your fridge to run for at least three to four hours before putting food in it Check the flow of cold air in the freezer compartme...

Страница 15: ...ch control respectively Auto Power Off Auto Power mode will resume back to Auto mode after 4 hours Express Freeze This function increases both ice making and freezing capabilities When you touch the Express Freeze button the graphic will illuminate in the display and will continue for 3 hours The function will automatically disable itself after 3 hours You can stop this function manually by touchi...

Страница 16: ...erve vegetables and fruits Fridge Basket Store beverages water etc Control Panel Features continued Caution Display Mode For Store Use Only The Display Mode disables all cooling in the fridge and freezer sections to conserve energy while on display in a retail store When activated OFF will display on the control panel and the display will remain on for 20 seconds To deactivate activate With either...

Страница 17: ...crease the fridge s electricity usage Note If you are leaving home for a short period of time like a short vacation the fridge should be left on Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer If you are leaving the fridge turned off for an extended period of time remove all food and unplug the power cord Clean the interior and leave the doors slig...

Страница 18: ...gs or plastic container and store in crisper Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase It is recommended to consume fresh fish and shellfish the same day purchased Leftovers Cover leftovers with plastic wrap aluminum foil or plastic containers with tight lids Storing Frozen Food Freezing Your freezer will not quick freeze a l...

Страница 19: ...iners Containers without tight lids Wax paper or wax coated freezer wrap Thin semi permeable wrap Adjusting the Fridge Shelves The shelves in your fridge are adjustable to meet your individual storage needs Your model may have either glass or wire shelves Adjusting the shelves to fit different heights of items will make finding the exact item you want easier Doing so will also reduce the amount of...

Страница 20: ...on Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Glass shelves are heavy Use special care when removing them Caution To reduce the risk of door scratches and breaking the door centre mullion please make sure that the fridge door mullion is always folded in The door Alarm will sound if the door remains open after ...

Страница 21: ...resh Zone Removal of the Big Fresh Zone drawer 1 Pull the drawer back to the end of its travel 2 Lift the front of the draw up and remove it from its guide Refitting the Big Fresh Zone drawer 1 Insert the left and right roller of the drawer into the guides whilst the draw is slightly lifted at the front and push it in gently while lowering it at the same time 2 Push it in gently while lowering it ...

Страница 22: ...2 Lift the vegetable box drawers with both hands and gently pull them toward you 3 Grab the back end with one hand to lift the vegetable box and then take it out while tilted How to refit vegetable box 1 Lift the vegetable box drawer assembly on to an angle and place it into the fridge compartment ready for fitting 2 Lift the vegetable box drawer horizontally and align to its original position and...

Страница 23: ...ing grips Fridge Basket Preserve drinks like small packs milk beer juice etc In Out Carrier Ideally used to store and carry multiple items to and from the fridge When necessary In Out Carrier may be taken out seperately It can be used to move required condiments drinks snacks etc for cooking at the same time This basket must only be used for items stored in the fridge Do not place near any heat so...

Страница 24: ... children to hang from the basket when it is open or closed This will damage the basket and could cause injury Tilting Fresh Basket Ideal for storing vegetables soon to be eaten To open lift the latch and gently pull the basket back To close push the basket in until a click sound is heard To avoid damaging the drawer do not overload it or apply excessive force when opening or closing Dairy Corner ...

Страница 25: ...ly basket and raise it up to take it out 3 Move floating basket to the top compartment from magic space cover from which daily corner is removed Door In Door Shelf Disassembly Applicable to some models only 1 Raise magicspace cover up and take it out Hold both ends of the basket and lift up the front part of the basket Assemble in the same method as disassembly ...

Страница 26: ...g Door Basket allows taller food items to be stored more conveniently Caution Remove all food items from basket before moving it up or down Not doing so could cause damage to the basket or food items Ice Maker To make ice cubes fill the ice tray with water and insert in its position To remove ice cubes hold the lever of the tray and pull turn gently Then ice cubes drop in to the ice cube box Note ...

Страница 27: ... for packed frozen foods and frequently taken out foods Use the bottom compartment for frozen foods Dried fish condiments The sliding freezer drawers allow easy access and convenience of use Freezer Drawer Removal 1 Pull out the Freezer drawer to the end of its travel as per below fig and remove all of the contents 2 When the drawer is fully extended lift up the front and continue to pull it out a...

Страница 28: ...e correct level Freezer Fridge basket You can store small packaged frozen food Freezer basket small packaged refrigerated food or beverages Fridge basket such as milk water juice beer etc Do Not store ice cream or foods intended for long term storage in the Freezer Basket To remove the basket hold the basket with both hands and slightly lift up the front part to pull it out To refit the basket ali...

Страница 29: ... extender to improve the Wi Fi signal strength The Wi Fi connection may not connect or may be interrupted because of the home network environment The network connection may not work properly depending on the Internet service provider The surrounding wireless environment can make the wireless network service run slowly The appliance cannot be registered due to problems with the wireless signal tran...

Страница 30: ...ates when the refrigerator is connected to the Wi Fi network Initial Appliance Registration Run the LG SmartThinQ application and follow the instructions in the application to register the appliance Re registering the Appliance or Registering Another User Press and hold the Wi Fi button for 3 seconds to temporarily turn it off Run the LG SmartThinQ application and follow the instructions in the ap...

Страница 31: ...er 4 After the data transfer is complete the service agent will explain the result of the Smart Diagnosis NOTE Position the phone so that its microphone is aligned with the speaker hole The Smart Diagnosis sound is generated after around three seconds Do not take the phone off the speaker hole while the data is transmitted Hold the phone to the upper right speaker hole and wait while the data is t...

Страница 32: ...or use a clean sponge or soft cloth with mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Caution Do not use a rough cloth or sponge when cleaning the interior and exterior of the fridge Do not place your hand on the bottom surface of the fridge when opening and closing Warning Use non flammable cleaner Failure to do so can result in fire explosio...

Страница 33: ...loth and a mild detergent in warm water Do not use cleaning waxes concentrated detergents bleaches or cleaners containing petroleum on plastic fridge parts Plastic Parts covers and panels Use a clean sponge or soft cloth and a mild detergent in warm water Do not use window sprays abrasive cleansers or flammable fluids These can scratch or damage the material Condenser Coil Cover Use a vacuum clean...

Страница 34: ...dges require more operating time but use less energy due to more efficient technology Fridge was recently plugged in or power restored The fridge will take up to 24 hours to cool completely Door opened often or a large amount of food hot food was added Adding food and opening the door warms the fridge requiring the compressor to run longer in order to cool the fridge back down In order to conserve...

Страница 35: ...hould not be operated in temperatures above 110 F 43 C A large amount of food or hot food was added to either compartment Adding food warms the compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the fridge will reduce this effect Doors not closed correctly See the Doors will not close correctly or pop open section in Parts Features Tr...

Страница 36: ...packaging to prevent condensation and frost Food is freezing in the fridge compartment Food with high water content was placed near an air vent Rearrange items with high water content away from air vents Fridge temperature control is set incorrectly If the temperature is too cold adjust the control one increment at a time and wait for the temperature to stabilize Refer to the Setting the Controls ...

Страница 37: ...eration Fridge is not resting solidly on the floor Floor is weak or uneven or leveling legs need to be adjusted See the Door Alignment section Fridge with linear compressor was jarred while running Normal Operation Whooshing Evaporator fan motor is circulating air through the fridge and freezer compartments Normal Operation Air is being forced over the condenser by the condenser fan Normal Operati...

Страница 38: ...are dirty or sticky Clean the gaskets and the surfaces that they touch Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning Door was recently closed When you open the door warmer air enters the fridge As the warm air cools it can create a vacuum If the door is hard to open wait one minute to allow the air pressure to equalize then see if it opens more easily Fridge wobb...

Страница 39: ...rk name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your Internet service provider or the router m...

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