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TROUBLESHOOTING

ENGLISH

Customer Care and Service

Contact an LG Electronics customer information centre.
• To find an LG Electronics authorised service personnel, visit our website at

www.lg.com

and follow the instructions found there.

• Self-repair is not recommended as it could further damage the device and void the

guarantee.

• Spare parts referenced in Regulation 2019/2023 are available for a minimum

duration of 10 years.

global_main.book.book Page 69 Tuesday, May 11, 2021 10:16 AM

Содержание F4V1112BTSA

Страница 1: ...n and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH F4V1112BTSA F4V1112WTSA MFL71818811 Rev 00_051121 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved global_main book book Page 1 Tuesday May 11 2021 10 16 AM ...

Страница 2: ...l Safety 7 Maximum Capacity 8 Installation 8 Operation 9 Maintenance 10 Disposal 11 INSTALLATION Parts and Specifications 12 Front View 12 Rear View 13 Specifications 14 Accessories 15 Installation Place Requirements 16 Installation Location 16 Wooden Floors Suspended Floors 16 Ventilation 17 Ambient Temperature 17 Electrical Connection 17 Unpacking the Appliance 18 Lifting the Appliance Off the F...

Страница 3: ...the Clothes Care Label 29 Checking the Clothes before Loading 29 Adding Detergents and Softeners 31 Detergent Dosage 31 Using the ezDispense Function 31 Adding Detergent Tablets 34 Adding Water Softener 34 Programme Table 35 Washing Programme 35 Extra Options 37 Selectable Maximum Spin Speed 38 Consumption Data 38 Extra Options and Functions 41 Customizing a Washing Programme 41 Using Special Opti...

Страница 4: ... 53 What to Clean 53 Cleaning the Exterior 53 Cleaning the Appliance Periodically Performing an Emergency Water Evacuation 54 Tub Clean 54 Cleaning the Water Inlet Filter 54 Cleaning the Drain Pump Filter and Performing an Emergency Water Evacuation 55 Cleaning the ezDispense Drawer 56 TROUBLESHOOTING Before Calling for Service 58 Error Messages 58 ezDispense Error Messages 60 Noises You Might Hea...

Страница 5: ...o the capacity indicated by the manufacturer for the respective programmes will contribute to energy and water savings For washing smaller amounts of clothes the automatic load recognition system will help reduce the amount of water and energy usage Use the Speed programme for small lightly soiled loads Cold water laundry detergents can be as effective at lower temperatures about 20 Using 20 setti...

Страница 6: ... bin symbol indicates that waste electrical and electronic products WEEE should be disposed of separately from the municipal waste stream Old electrical products can contain hazardous substances so correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health Your old appliance may contain reusable parts that could be used to repair o...

Страница 7: ...ack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision Children of less than 3 years should be kept away unless continuously supervised This symbol is displayed to ind...

Страница 8: ...ed malfunctioning partially disassembled or has missing or broken parts including a damaged cord or plug This appliance should only be transported by two or more people holding the appliance securely Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area or any area that is subject to weathering conditions such as direct sunlight wind rain ...

Страница 9: ...cally recommended in this Owner s Manual Use only authorized factory parts Do not push down the door excessively when the appliance door is open Do not put animals such as pets into the appliance Do not wash rugs mats shoes or pet blankets stuffed toys or any other items other than clothes or sheets in this machine Keep the area underneath and around the appliance free of combustible materials suc...

Страница 10: ... hose is frozen during winter use it only after thawing Keep all washing detergents softener and bleach away from children Do not touch the power plug or the appliance controls with wet hands Do not bend the power cable excessively or place a heavy object on it Avoid touching any water that is drained from the appliance during the wash Make sure that drainage is working properly If water is not dr...

Страница 11: ...an LG Electronics customer information centre if you move and install the appliance in a different location Disposal Before discarding an old appliance unplug it Cut off the cable directly behind the appliance to prevent misuse Dispose of all packaging materials such as plastic bags and styrofoam away from children The packaging materials can cause suffocation Remove the door before disposing of o...

Страница 12: ...ions may change without notice to improve the quality of the appliance Front View Index Part Name Index Part Name A Detergent Dispenser Drawer E Cover Cap B Door F Drain Plug C Levelling Feet G Drain Pump Filger D Control Panel global_main book book Page 12 Tuesday May 11 2021 10 16 AM ...

Страница 13: ...13 INSTALLATION ENGLISH Rear View Index Part Name Index Part Name A Power Plug C Drain Hose B Transit Bolts global_main book book Page 13 Tuesday May 11 2021 10 16 AM ...

Страница 14: ...imension mm Description Value Model Name F4V1112BTSA F4V1112WTSA Power Supply 220 240 V 50 Hz Product Weight 73 kg Index Dimension mm W 600 H 850 D 615 D 660 D 1135 W D D D H global_main book book Page 14 Tuesday May 11 2021 10 16 AM ...

Страница 15: ...uded accessories vary depending on the model you purchased Cold Supply Hose Anti slip Sheets 1 Spanner Elbow Bracket for Securing Drain Hose Caps for Covering Transit Bolt Holes Tie Strap 1 global_main book book Page 15 Tuesday May 11 2021 10 16 AM ...

Страница 16: ... installing the appliance adjust all four feet using the transit bolt spanner provided to ensure the appliance is stable Floor Installation To ensure sufficient clearance for water inlet hoses drain hose and airflow allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase the required clearances WARNI...

Страница 17: ...liability of the electronic control unit may be impaired at temperatures below freezing point If the appliance is delivered in winter and temperatures are below freezing place the appliance at room temperature for a few hours before putting it into operation Electrical Connection Do not use an extension cord or double adapter Always unplug the appliance and turn off the water supply after use Conn...

Страница 18: ... the Transit Bolt Assemblies To prevent the appliance from severe vibration and breakage remove transit bolts and retainers 1 Starting with the bottom two transit bolts A use the spanner included to fully loosen all transit bolts by turning them counterclockwise 2 Remove the bolt assemblies by wiggling them slightly while pulling them out 3 Install the hole caps Locate the hole caps B included in ...

Страница 19: ...sting and Levelling the Feet When installing the appliance the appliance should be aligned and perfectly level If the appliance is not aligned and level properly the appliance may be damaged or may not operate properly 1 Turn the levelling feet as required if the floor is uneven Do not insert pieces of wood etc under the feet Make sure that all four feet are stable and resting on the floor NOTE Do...

Страница 20: ... vibration If this occurs install the anti slip sheets under the levelling feet and adjust the level 1 Clean the floor to attach the anti slip sheets Use a dry rag to remove and clean foreign objects and moisture If moisture remains the anti slip sheets may slip 2 Adjust the level after placing the appliance in the installation area 3 Place the adhesive side A of the anti slip sheets on the floor ...

Страница 21: ...upply hose They are used to prevent water leaks Connection to taps is sufficiently tight Do not use mechanical devices such as multi grips to tighten the water supply hose Ensure that the curved end of the water supply hose is connected to the appliance Connecting the Hose to the Water Tap Connecting Screw Type Hose to Tap with Thread Screw the supply hose connector onto the water supply tap Hand ...

Страница 22: ...let Connect to the cold water supply only NOTE After completing connection if water leaks from the hose repeat the same steps Use the most conventional type of tap for the water supply In case that the tap is square or too big remove the guide plate before inserting the tap into the adaptor Make sure that the hose should not be kinked or trapped global_main book book Page 22 Tuesday May 11 2021 10...

Страница 23: ...in the appliance may not drain or may drain slowly Securing the drain hose correctly will protect the floor from damage due to water leakage If the drain hose is too long do not force it back into the appliance This will cause abnormal noise When installing the drain hose to a sink secure it tightly with string 105 cm global_main book book Page 23 Tuesday May 11 2021 10 16 AM ...

Страница 24: ...ing the door ensure that all clothes and items are inside the tub and not overhanging on the rubber door seal where they will become caught when the door is closed Failing to do so will cause damage to the door seal and the clothes 3 Close the door CAUTION Remove items from the flexible door seal gasket to prevent clothing and door seal damage 4 Add cleaning products or detergent and softener Add ...

Страница 25: ...Pause button is not pressed within a certain time the appliance will shut off and all settings will be lost NOTE In the following case the door will not open even if you pause the washing programme or turn the washing machine off When the washing machine starts a washing programme and has water inside the drum the door will not open in order to prevent a flood until the washing machine drains the ...

Страница 26: ...responding button for 3 seconds The corresponding symbol lights up in the display This allows you to select an additional programmes and will light when selected Remote Start With the LG ThinQ app you can use a smartphone to control your appliance remotely In order to use this function refer to SMART FUNCTIONS Wi Fi Press and hold the Delay End button for 3 seconds to initiate the connection of th...

Страница 27: ...se Nozzle Clean Press and hold the Spin button for 3 seconds to use the ezDispense Nozzle Clean function This function cleans residual detergent or softener in the hose connected to the ezDispense when changing the type of detergent or softener G Display The display shows the settings estimated remaining time options and status messages When the appliance is turned on the default settings in the d...

Страница 28: ...is selected the default time for that programme is displayed This time will change as options are selected If the display shows then the time will be displayed after the load sensing has detected the load size This is normal The time shown is only an estimate This time is based on normal operating conditions Several external factors load weight room temperature incoming water temperature etc can a...

Страница 29: ...ics from lint collecting fabrics Lint producers can result in pilling and linting on the lint collectors Checking the Clothes Care Label The symbols tell you about the fabric content of your garment and how it should be washed Symbols on the Care Labels NOTE The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress Checking the Clothes...

Страница 30: ...derwired bras in a wash net Close zippers hooks and strings to make sure that these items do not snag on other clothes Pre treat dirt and stains by brushing a small amount of detergent dissolved water onto stains to help lift dirt global_main book book Page 30 Tuesday May 11 2021 10 16 AM ...

Страница 31: ...do so will cause oversudsing Refer to the label of the clothes before adding the detergent and choosing the water temperature Use only suitable detergents for the respective type of clothing Liquid detergent is often designed for special applications e g for coloured fabric wool delicate or dark clothes Powdered detergent is suitable for all types of fabric For better washing results of white and ...

Страница 32: ...y to fill the compartments too quickly Add detergent and softener slowly to avoid overflows 4 After filling the compartments insert the lids and turn them clockwise until they are tightly closed Securely close the lids to the ezDispense compartments to minimize airflow which can harden these additives and prevent them from dispensing properly Be careful not to lose the lids 5 Close the dispenser d...

Страница 33: ...manual dispenser 1 Press the Dispenser 1 or Dispenser 2 button repeatedly to turn off the ezDispense function A Dispenser 1 button B Dispenser 2 button 2 Open the detergent dispenser drawer 3 Load the laundry products into the appropriate manual dispenser compartments Use the main wash detergent compartment at the manual dispenser for powdered or liquid detergent Do not place detergent sheets tabl...

Страница 34: ...uid or powdered color safe bleach may be added to the manual main wash compartment with detergent of the same type Do not mix liquids and powders If you use a detergent that does not dissolve easily or a detergent with high viscosity it will leave a residue and clog the dispenser Be sure to turn off the ezDispense function Adding Detergent Tablets Detergent tablets can also be used when washing 1 ...

Страница 35: ...C Cold to 60 C Max Load 5 kg Description Washes mixed fabrics simultaneously Use for various kind of fabrics except special garments silk delicate sports wear dark clothes wool duvet curtains Easy Care 40 C Cold to 60 C Max Load 5 kg Description Washes clothes that do not need ironing after washing Use for Polyamide acrylic polyester Silent Wash 40 C Cold to 60 C Max Load 6 kg Description Washes c...

Страница 36: ...ie dresses etc Use detergent for machine washable woolens Sportswear 40 C Cold to 40 C Max Load 4 kg Description Washes special garments like sports and outdoor wear Use for water repellent fabric laminate used on clothing Speed 14 20 C 20 C to 40 C Max Load 2 kg Description Washes small loads of lightly soiled clothes for approximately 14 minutes Duvet Cold Cold to 40 C Max Load 2 5 kg 1 down duv...

Страница 37: ...for every washing programme in the table below Intensive option can be selected for every washing programme in the table below expect for TurboWash 39 and Speed 14 programmes Programme Steam Wrinkle Care TurboWash Pre Wash Cotton Eco 40 60 TurboWash 39 1 Mixed Fabric Easy Care Silent Wash Allergy Care 1 Delicates Hand Wool Sportswear Speed 14 1 Duvet global_main book book Page 37 Tuesday May 11 20...

Страница 38: ...ll Silent Wash 800 rpm Up to 1000 rpm Allergy Care 1400 rpm All Delicates 800 rpm Up to 800 rpm Hand Wool 800 rpm Up to 800 rpm Sportswear 800 rpm Up to 800 rpm Speed 14 400 rpm All Duvet 1000 rpm Up to 1000 rpm kg Laundry load h mm Programme duration kWh Energy consumption Maximum temperature inside the treated textile Litres Water consumption rpm Maximum spin speed Remaining moisture at the end ...

Страница 39: ...on EU 2019 2014 Scan the QR code on the energy label supplied with the appliance which provides a web link to the information related to the performance of the appliance in the EU EPREL database Keep the energy label for reference together with the owner s manual and all other documents supplied with the appliance The model name can be found on the rating label of the appliance open the door which...

Страница 40: ...0 OPERATION NOTE To find the same information in EPREL visit https eprel ec europa eu and search using the model name Valid from 1st March 2021 global_main book book Page 40 Tuesday May 11 2021 10 16 AM ...

Страница 41: ... level is selected the drum of the washing machine will rotate before the drainage Rinse This function is recommended for people with detergent allergies Press and hold the TurboWash button for 3 seconds to add rinse once Intensive This function is used to wash normal and heavily soiled clothes Press and hold the Pre Wash button for 3 seconds Follow the next steps to customize a washing programme ...

Страница 42: ...d Follow the next steps to use a special option 1 Press the Power button 2 Select a washing programme 3 Customize the washing programme Temp Spin Rinse and Intensive as necessary 4 To use special options Optional 1 Press Steam or TurboWash button Optional 2 Press and hold Steam button for 3 seconds to select the Wrinkle Care option 5 Press the Start Pause button Using Basic Options You can customi...

Страница 43: ...el will be turned off within 20 minutes This feature may vary depending on the model purchased The delay time is the time to the end of the programme not the start The actual running time may vary due to water temperature clothes and other factors To cancel the function the Power button should be pressed Avoid using liquid detergent for this function Using the ezDispense Use the Dispenser 1 and Di...

Страница 44: ...penser 1 and Dispenser 2 buttons The Delicates Sportswear and Tub Clean cycles turn the ezDispense function off by default Changing Default Dispense Amounts The default settings are configured to dispense 42 ml of detergent and 30 ml of softener for 4 6 kg of normally soiled laundry Detergent should be used according to the instruction of the detergent manufacturer and selected according to type c...

Страница 45: ... the Dispenser 1 and Dispenser 2 buttons at the same time for 3 seconds 3 Press the Dispenser 1 button to light up the B Link indicator The A Liquid detergent indicator is always light on When the B Link indicator is selected the Dispenser 2 button cannot be operated 4 Press and hold the Dispenser 1 and Dispenser 2 buttons at the same time for 3 seconds to save the changes Setting the Dispenser 2 ...

Страница 46: ...e Dispenser 1 or Dispenser 2 button to select the compartment to be cleaned up Both compartments can be cleaned at the same time 6 Press the Start Pause button Finishes this function within 16 minutes Settings Child Lock Use this option to disable the controls This function can prevent children from changing cycles or operating the appliance NOTE Once this function is set all buttons are locked ex...

Страница 47: ...em buttons at the same time for 3 seconds to deactivate this function Beep On Off This appliance plays a melody when it starts and stops Press and hold the TurboWash and Pre Wash buttons simultaneously for 3 seconds to deactivate activate this function global_main book book Page 47 Tuesday May 11 2021 10 16 AM ...

Страница 48: ...an Coach This function shows how many cycles remain before it is time to run the Tub Clean function Energy Monitoring This function checks the energy consumption of the recently used cycles and monthly average Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Allows you to set various options on the a...

Страница 49: ... from the router Purchase a Wi Fi repeater range extender to improve the Wi Fi signal strength The Wi Fi connection may not connect or may be interrupted because of the home network environment The network connection may not work properly depending on the Internet service provider The surrounding wireless environment can make the wireless network service run slowly The appliance cannot be register...

Страница 50: ...riate areas of the dispenser 2 Press the Power button 3 Press and hold Remote Start button for 3 seconds to enable the remote control function 4 Start a cycle from the LG ThinQ application on your smartphone NOTE Once this function is enabled you can only start a cycle from the LG ThinQ smartphone application If the cycle is not started the appliance will wait to start the cycle until it is turned...

Страница 51: ...ad LG Electronics will also provide open source code to you on CD ROM for a charge covering the cost of performing such distribution such as the cost of media shipping and handling upon email request to opensource lge com This offer is valid for a period of three years after our last shipment of this product This offer is valid to anyone in receipt of this information The period of time after whic...

Страница 52: ...the instructions provided in the LG ThinQ application Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Power button to turn on the appliance Do not press any othe...

Страница 53: ...ve the door slightly open to dry the drum Wipe the appliance with a dry cloth to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no...

Страница 54: ...urn on the power and then select the Tub Clean 5 Press the Start Pause button to start 6 Leave the door open to dry the inside of the appliance completely When the inside of the appliance is not dried completely it may cause a bad smell or mildew WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Water Inlet Filter The water inlet fi...

Страница 55: ...pliance 2 Open the cover cap and pull out the drain tube 3 Remove the drain plug from the drain tube first A and then drain the water Then slowly unscrew the drain pump filter B to drain the remaining water and then proceed to remove any debris or objects from the filter 4 After cleaning the drain pump filter carefully reinsert the filter and screw the drain cap back in clockwise carefully to avoi...

Страница 56: ...ctric shock 1 Turn off the washing machine and unplug the power cord 2 Pull out the detergent dispenser drawer until it stops 3 Press down the disengage button A to completely remove the drawer 4 Open the lids 5 Clean the inserts with warm water Rinse the drawer in warm water to dissolve the detergent residue or softener scale Use a soft cloth or brush to remove any residue Do not use soap when cl...

Страница 57: ...ing the drawer and inserts 8 Securely close the covers on the ezDispense compartments 9 Wipe off any moisture with a dry towel or cloth after cleaning 10Reinsert the detergent dispenser drawer global_main book book Page 57 Tuesday May 11 2021 10 16 AM ...

Страница 58: ...ction properly or does not function at all check the following tables before calling to LG Electronics service centre Error Messages Symptoms Possible Cause Solution 1E INLET ERROR Water supply is not adequate in that location Water does not enter appliance or it enters slowly Check another tap in the house Water supply tap is not completely open Water does not enter the appliance or it enters slo...

Страница 59: ...TER OUTLET ERROR Drain hose is kinked or clogged Water in the appliance does not drain or drains slowly Clean and straighten the drain hose The drain filter is clogged Check and clean the drain filter dE dE1 dEz dE4 DOOR ERROR Door sensor malfunctions Please call LG service centre You can find your local LG service centre phone number in the warranty card tE CONTROL ERROR This is a control error U...

Страница 60: ...sh cycle If E d1 is displayed continuously call for service E dz ezDispense ERROR 2 The amount of liquid detergent in the detergent compartment did not decrease Call for service E d3 ezDispense ERROR 3 The amount of fabric softener in the liquid fabric softener or liquid detergent compartment did not decrease After putting the fabric softener into the liquid fabric softener or liquid detergent com...

Страница 61: ...rvice Symptoms Possible Cause Solution Rattling and clanking noise Foreign objects such as keys coins or safety pins may be in the drum Stop the appliance check the drum for foreign objects If the noise continues after the appliance is restarted call for service Thumping sound Heavy clothes may produce a thumping sound This is usually normal If the sound continues the appliance is probably out of ...

Страница 62: ...r not rigid enough Check if the floor is sold and does not flex See the Installation Place Requirements to select the proper location Symptoms Possible Cause Solution Water is leaking House drain pipes are clogged Unclog waste pipes Contact plumber if necessary Leakage is caused by improper installation of drain hose or clogged drain hose Clean and straighten the drain hose Check and clean the dra...

Страница 63: ...t The appliance will resume the programme where it stopped once power is restored Control needs to be reset Press the Power button then reselect the desired programme and press the Start Pause button Start Pause was not pressed after a programme was set Press the Power button then reselect the desired programme and press the Start Pause button The appliance is turned off if the Start Pause button ...

Страница 64: ...d Drain located higher than 1 2 m above the floor Make sure that the drain hose is no higher than 1 2 m above the bottom of the appliance Detergent is not dispensed completely or not dispensed at all Too much detergent is used Follow the guidelines provided by the detergent manufacturer Drain Pump Filter may be blocked Clean the Drain filter Cycle time is longer than usual The load is too small Ad...

Страница 65: ...aining Bleach or softener is dispensed too soon Dispenser compartment is overfilled It makes bleach or softer dispensed rapidly Always measure bleach or softener to prevent overfilling Close the detergent dispenser slowly Bleach or softener was added directly to the clothes in the drum Always use the detergent dispenser to ensure that bleach or softener is properly dispensed at the right time in t...

Страница 66: ...n speed to suit the garment type Symptoms Possible Cause Solution Musty or mildewy odour in appliance Inside of drum is not cleaned properly Run the Tub Clean function regularly Odours can occur if the drain hose is not properly installed causing siphoning water flowing back inside of the appliance When installing the drain hose make sure that it does not get kinked or blocked If the detergent dis...

Страница 67: ...dispense amounts setting The ezDispense doesn t dispense detergent softener The ezDispense function is off Turn on the ezDispense function The ventilation holes are blocked Clean the ventilation holes for the lids on the compartments with warm water The detergent or softener in the ezDispense compartments has hardened Clean the ezDispense compartments and change the detergent or softener There s f...

Страница 68: ...our smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4...

Страница 69: ...ised service personnel visit our website at www lg com and follow the instructions found there Self repair is not recommended as it could further damage the device and void the guarantee Spare parts referenced in Regulation 2019 2023 are available for a minimum duration of 10 years global_main book book Page 69 Tuesday May 11 2021 10 16 AM ...

Страница 70: ...Memo global_main book book Page 70 Tuesday May 11 2021 10 16 AM ...

Страница 71: ...Memo global_main book book Page 71 Tuesday May 11 2021 10 16 AM ...

Страница 72: ...global_main book book Page 72 Tuesday May 11 2021 10 16 AM ...

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