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Troubleshooting guide

NOTE

• SmartDiagnosis™ function is available only for the products with a SmartDiagnosis™ mark. 

In case of a mobile phone with static option, the SmartDiagnosis™ function might not operate.

• Only use this feature when instructed to do so by the call center. 

The transmission sounds similar to a fax machine, and so has no meaning except to the call center.

• SmartDiagnosis™ cannot be activated if the washer does not power up. 

If this happens, then troubleshooting must be done without SmartDiagnosis™.

If you experience problems with your washer, call to Customer Information Center. 
Follow the call center agent's instructions, and do the following steps when requested:

Using SmartDiagnosis™ 

1. 

Press the Power button to turn on the washer. Do not press any
other buttons or turn the cycle selector knob.

2. 

When instructed to do so by the call center, place the mouthpiece
of your phone very close to the Power button.

3. 

Touch and hold the “Temp.” button for three seconds, while holding the phone mouthpiece to the icon or
Power button.

4. 

Keep the phone in place until the tone transmission has finished. 
This takes about 6 seconds, and the display will count down the time.

• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try

again.

5. 

Once the countdown is over and the tones have stopped, resume your conversation with the call center
agent, who will then be able to assist you using the information transmitted for analysis at the call to
Customer information center.

• Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional method of

troubleshooting through service calls. The effectiveness of this feature depends upon various factors,
including, but not limited to, the reception of the cellular phone being used for transmission, any external
noise that may be present during the transmission, and the acoustics of the room where the machine is
located. 
Accordingly, LG does not guarantee that Smart Diagnosis would accurately troubleshoot any given issue.

Max. 10 mm

Содержание F1409DPRW

Страница 1: ...eginning installation read these instructions carefully This will simplify installation and ensure that the washer is installed correctly and safely Leave these instructions near the washer after installation for future reference F1409DPRW MFL67890416 ...

Страница 2: ...6 Temp 26 Rinse 26 Spin 26 Child Lock 27 Beep On Off 27 Tub Clean 28 Door Lock Detecting 28 Dry 29 Before using the Tag On function Turning on the NFC function of the smart phone 31 The Tag On guide 32 Thank you for buying a LG Fully Automatic Washing Machine Please read your owner s manual carefully it provides instruction on safe installation use and maintenance Retain it for future reference Re...

Страница 3: ...ons or a combination of different actions depending on the wash program selected Combined with a controlled spin speed and the ability of the drum to rotate both left and right the wash performance of the machine is greatly improved giving you perfect results every time Product Features Tag on This is a function that may use Diagnosis Download Cycle Washing Coach One Touch Washing etc when you tou...

Страница 4: ...anual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER WARNING or CAUTION These words mean WARNING You may be slightly injured or cause damage to the product if you do not follow instruction...

Страница 5: ...ver reach into washer while it is moving Wait until the drum has completely stopped The laundry process can reduce the flame retardant of fabrics To avoid such a result carefully follow the garment manufacturer s wash and care instructions Do not wash or dry articles that have been cleaned in washed in soaked in or spotted with combustible or explosive substances such as wax oil paint gasoline deg...

Страница 6: ...be reused To reduce the risk of personal injury adhere to all industry recommended safety procedures including the use of long sleeved gloves and safety glasses Failure to follow all of the safety warnings in this manual could result in property personal injury or death Do not push down the door excessively when washer door open This could topple over the washer The new hose sets supplied with the...

Страница 7: ...th of least resistance for electric current This appliance is equipped with a cord having an equipment grounding conductor and grounding plug The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinance Do not use an adapter this will defeat the grounding plug If you don t have the proper outlet consult an electrician ...

Страница 8: ...tergent this will reduce but not eliminate the hazard The cycle of tumble dryers should be used to reduce the temperature of the items They should not be removed from the tumble dryer or piled or stacked while hot Items that have been previously cleaned in washed in soaked in or spotted with petrol gasoline dry cleaning solvents or other flammable or explosive substances should not be placed in a ...

Страница 9: ...r Items that have been soiled with substances such as cooking oil acetone alcohol petrol kerosene spot removers turpentine waxes and wax removers should be washed in hot water with an extra amount of detergent before being dried in the tumble dryer Items such as foam rubber latex foam shower caps waterproof textiles rubber backed articles and clothes or pillows fitted with foam rubber pads should ...

Страница 10: ...earance and specifications may vary without notice to improve the quality of the unit For detergent and fabric softener Drawer Drain hose Transit bolts Power plug Control panel Drain pump filter Cover cap If the supply cord is damaged it must be replaced by the manufacturer or its service agents or a similarly qualified person in order to avoid a hazard Drum Door Drain plug Adjustable feet Specifi...

Страница 11: ...holes with the caps supplied To prevent internal damage during transport the 4 special bolts are locked Before operating the washer remove the bolts along with the rubber bungs If they are not removed it may cause heavy vibration noise and malfunction Removing transit bolts Transit bolt Installation WARNING Packaging material e g Films Styrofoam can be dangerous for children There is a risk of suf...

Страница 12: ...transit bolt spanner provided ensuring the appliance is stable and a clearance of approximately 20mm is left between the top of the washer and the underside of any work top This equipment is not designed for maritime use or for use in a mobile installations such as caravans aircraft etc Do not use an extension cord or double adapter If the supply cord is damaged it must be replaced by the manufact...

Страница 13: ...nce indicates damage or deterioration unplug it discontinue use of the appliance and have the cord replaced with an exact replacement part by an authorized servicer Protect the power cord from physical or mechanical abuse such as being twisted kinked pinched closed in a door or walked upon Pay particular attention to plugs wall outlets and the point where the cord exits the appliance If the applia...

Страница 14: ...inlet hose to the valve If the water supply pressure is more than 1000 kPa a decompression device should be installed Periodically check the condition of the hose and replace the hose if necessary Type A Connecting Screw type hose to tap with thread Screw the hose connector onto water supply tap Connecting water supply hose Step1 Check rubber seal inlet hose Step2 Connect hose to water tap Two rub...

Страница 15: ...nsion tap Square tap Ring plate Guide plate Latch plate Type C Connecting one touch type hose to tap without thread Step3 Connect hose to washer Make sure that there are no kinks in the hose and that they are not crushed Installation NOTE After completing connection if water leaks from the hose repeat the same steps Use the most conventional type of faucet for water supply In case the faucet is sq...

Страница 16: ... from damage due to water leakage If the drain hose is too long do not force back into the washer This will cause abnormal noise When installing the drain hose to a sink secure it tightly with string Securing the drain hose correctly will protect the floor from damage due to water leakage about 100 cm about 145 cm about 105 cm max 100 cm Hose Retainer Tie strap Laundry tub max 100 cm max 100 cm In...

Страница 17: ...that the appliance is perfectly level use a spirit level 1 Leveling the washing machine properly prevents excessive noise and vibration Install the appliance on a solid and level floor surface preferably in a corner of the room Leveling Once the washer is level tighten the lock nuts up towards the base of the washer All lock nuts must be tightened Raise Lower Lock Nut Tighten all 4 locknuts secure...

Страница 18: ...ce rubber cups under each foot under washer at least 15mm thick secured to at least 2 floor beams with screws If possible install the washer in one of the corners of the room where the floor is more stable Fit the rubber cups to reduce vibration You can obtain the rubber cups p no 4620ER4002B from the LG spares dept Rubber Cup Installation NOTE Proper placement and leveling of the washer will ensu...

Страница 19: ... and load laundry 1 Sort Laundry Refer to 20 page 3 Press the Power button 4 Select a Program Refer to 21 23 page 5 Add detergent Refer to 33 34 page 6 Press the Start Pause button Select options at this time Refer to 25 30 page How to use washer ...

Страница 20: ...lts sort clothes into loads that can be washed with the same wash cycle Different fabrics need to be washed at varying temperatures and spin speeds Always sort dark colours from pale colours and whites Wash separately as dye and lint transfer can occur causing discolouration of white and pale garments If possible do not wash heavily soiled items with lightly soiled ones Soil Heavy Normal Light Sep...

Страница 21: ...e 40 C Cold to 95 C Help to remove wrinkles within 20mins with steam Clothes may be wet You can put them on after hang out to dry for 10 30min Steam Refresh Cotton mixed Polyester mixed Dress shirts blouses 1 single size This cycle is for large items such as bed cover pillows sofa covers etc Cotton bedding except special garments delicates wool silk etc with filling duvets pillows blankets sofa co...

Страница 22: ...ess than 6 0 kg Less than 0 5 kg Less than 1 5 kg Cotton or Linen Fabrics such as cotton towels t shirts linen laundries Cotton or Linen Fabrics ready to iron at the end of cycle Iron Easy Care Textiles Synthetic Fabrics Suitable for Easy care Mix program washable clothes Low Temp Time 30 min Time 60 min Time 120 min How to use washer NOTE Neutral detergent is recommended Select maximum selectable...

Страница 23: ...Refresh Duvet Sports Wear Quick 30 Gentle Care Wash Dry Stain Care Delay Steam Wash Intensive Program Operating data Cotton Cotton Large Easy Care Mix Allergy Care Direct Wear Steam Refresh Duvet Sports Wear Quick 30 Gentle Care Wash Dry Stain Care 1400 1400 1000 1400 1400 1000 1000 800 1400 800 1400 1400 Program Max RPM Pre Wash Time Save Rinse Dry Steam Softener Favorite ...

Страница 24: ...ain on through the cycle Start Pause This Start Pause button is used to start wash cycle or pause the wash cycle If temporary stop of wash cycle is needed touch the Start Pause button When in Pause the power is turned off automatically after 4 minutes Options This allows you to select an additional cycle and will light when selected Use these buttons to select the desired cycle options for the sel...

Страница 25: ...undry fluffy 1 Touch the Power button 2 For Steam Wash option select steam cycles For Steam Softener option select Cotton or Cotton Large Mix Easy Care 3 Touch the Steam button once for Steam Wash Touch the Steam button one more time twice for Steam Softener Touch the Steam button one more time three time for Steam Wash and Steam Softener together 4 Touch the Start Pause button Steam Wash For heav...

Страница 26: ...be selected Cold 0 20 C 40 C 60 C 95 C Water temperature can be selected according to the program Temp Rinse plus Add rinse once Rinse 1 Touch the Power button 2 Select a cycle 3 Touch the Time Delay button and set time required 4 Touch the Start Pause button You can set a time delay so that the washing machine will start automatically and finish after a specified time interval Delay NOTE The dela...

Страница 27: ...play When the child lock is set all buttons are locked except the Power button Select this function to lock the buttons on the control assembly to prevent tampering Unlocking the control panel 1 Touch and hold the Child Lock button for 3 seconds 2 A beeper will sound and the remaining time for the current programme will reappear on the LED display Child Lock Beep On Off How to use washer NOTE Turn...

Страница 28: ...ay 5 Touch the Start Pause button to start 6 After the cycle is complete leave the door open to allow the washer door opening flexible gasket and door glass to dry Door Lock For safety reasons the door will lock while machine is in use and the Door Lock icon will light up You can safely open the door after the Door Lock icon turns off While Detecting is shown on the display the washing machine rot...

Страница 29: ...to use washer NOTE The estimated drying time varies from the actual drying time with an Automatic The type of fabric size of the load and the dryness selected affect drying time NOTE When you turn off the machine under drying cycle drying fan motor can be operated to save itself for 30 seconds And then the machine displays on the panel Use your Automatic Cycles to dry most loads Electronic sensors...

Страница 30: ...d up by your clothes the next time you use the dryer and irritate your skin Fiber glass When drying cycle is completed Crease decreasing is displayed on the LED display The Crease decreasing is setting automatically when a drying cycle is complete When you are do remove a load of clothes from the dryer as soon as it stops wrinkles can form The Crease decreasing operation periodically tumbles rearr...

Страница 31: ...your smart phone The Tag On function can only be used with most smart phones equipped with the NFC function and based on the Android operating system OS 1 Enter the Settings menu of the smart phone and select Share Connect under WIRELESS NETWORKS 2 Set NFC and Direct Android Beam to ON and select NFC 3 Check Use Read and Write P2P receive Turning on the NFC function of the smart phone NOTE Dependi...

Страница 32: ...enna on the back of your smart phone matches the position of the Tag On icon on the appliance If you do not know the position of your NFC antenna move your smart phone very slightly in a circular motion until the application verifies the connection Because of the characteristics of NFC if the transmission distance is too far or if there is a metal sticker or a thick case on the phone transmission ...

Страница 33: ... added during the last rinse cycle Do not open the drawer when water is supplied Solvents benzene etc should not be used The dispenser drawer Adding fabric softener Adding detergent and fabric softener Adding detergent WARNING Keep all washing detergents away from children as there is danger of poisoning Too much detergent bleach or softener may cause an overflow Be sure to use the appropriate amo...

Страница 34: ...ed too many suds can occur and this will decrease the washing result or cause heavy load to the motor It is recommended that you use powdered detergent for best results If you wish to use liquid detergent follow guidelines provided by the detergent manufacturer You can pour liquid detergent directly into the main detergent drawer if you are starting the cycle immediately Please do not use liquid d...

Страница 35: ...od idea to clean it from time to time Before cleaning the washer interior unplug the electrical power cord to avoid electrical shock hazards Turn off the stopcock if the machine is to be left for any length of time e g holiday especially if there is no floor drain gully in the immediate vicinity 1 Turn off the water tap 2 Unscrew the water inlet hose 3 Clean the filter using a hard bristle brush 4...

Страница 36: ...ur machine The drain pump filter 1 Open the Cover cap pull out the hose 2 Unplug the drain plug Open the filter by turning to the left 3 Remove any extraneous matter from the pump filter 4 After cleaning turn the pump filter and insert the drain plug 5 Close the Cover cap 1 2 Container to collect the drained water Maintenance CAUTION First drain using the drain hose and then open the pump filter t...

Страница 37: ...If necessary it can be removed completely from the machine by pressing the catch downwards and by pulling it out To facilitate cleaning the upper part of the fabric softener compartment can be removed 1 Pull out the dispenser drawer 4 Insert the dispenser drawer 2 Clean the dispenser drawer under water 3 Clean inside the recess with an old toothbrush Maintenance ...

Страница 38: ...o not add wash load Cleaning your washer Cold conditions The washing drum If you live in a hard water area limescale may build up continuously in places where it cannot be seen and thus not easily removed Over time the build up of scale clogs appliances and if it is not kept in check these may have to be replaced Although the washing drum is made of Stainless steel specks of rust can be caused by ...

Страница 39: ... drain pipes are clogged Water supply is not adequate in area Water supply tap is not completely open Water inlet hose s are kinked The filter of the inlet hose s clogged Drain hose is kinked or clogged The drain filter is clogged Stop washer check drum and drain filter If noise continues after washer is restarted call your authorised service centre If sound continues washer is probably out of bal...

Страница 40: ...re the washer begins to spin The door must be locked before spin can be achieved Add 1 or 2 similar items to help balance the load Rearrange load to allow proper spinning Once machine has started the door cannot be opened for safety reasons Check if the Door Lock icon is illuminated You can safely open the door after the Door Lock icon turns off The washing time may vary by the amount of laundry w...

Страница 41: ...peat the spin cycle Ensure door is not open Water overfills due to the faulty water valve Water level sensor has malfunctioned Over load in motor Water leaks Check water supply Check another tap in the house Fully open tap Straighten hose s Check the filter of the inlet hose Clean and straighten the drain hose Clean the drain filter Add 1 or 2 similar items to help balance the load Rearrange load ...

Страница 42: ...hree seconds while holding the phone mouthpiece to the icon or Power button 4 Keep the phone in place until the tone transmission has finished This takes about 6 seconds and the display will count down the time For best results do not move the phone while the tones are being transmitted If the call center agent is not able to get an accurate recording of the data you may be asked to try again 5 On...

Страница 43: ...ich is recommended by the owner s manual Removal of foreign objects substances from the machine including the pump and inlet hose filter For example grit nails bra wires buttons etc Replace fuses in or correct house wiring or correct house plumbing Correction of unauthorized repairs Incidental or consequential damage to personal property caused by possible defects with this appliance If this produ...

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