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‘ez Phone’ Issue 1.0A

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New DB or Export DB from or to Access(MDB)

1. Keep office 97(access 97(MDB)) format; new database which created by menu ‘New DB’

2. You can edit, add or delete the new file record with database engine such as access 97(office 97).

3. If you don’t change access 97(MDB) format, you can also edit, add or delete the new file records with

office 2000(Access 2000).

4. About excel, all office versions are allowed to edit, add or delete the new file records.

5. Please use the menu ‘New DB’, if you want to create new file.

9

Email (For Mouse Operation Partially)

Æ

You can send an email to other with drag & drop method or just click list.

(Send email by drag&drop)

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Содержание ez Phone

Страница 1: ... ez Phone Installation and User Guide Model LDK system Issue 1 0A 2004 09 03 LG Electronics Inc ...

Страница 2: ...0 Add Functionality Camp on msg wait etc For LDK 100 300 600 2003 10 10 Modified normal popup window manual Blind transfer Transfer 2003 11 05 Modified Option window for Searching way B 0Ad Auto ACNR for Busy of External outgoing call Schedule Dial B 0Ad 2003 11 11 Fixed outlook import export 2003 12 05 SMS OVER GSM Recommendation for outlook over 2 0Ag Added User greeting SAVE Button over 2 0Ah 2...

Страница 3: ...re Requirement 8 2 2 Software Requirement 8 2 3 Connections 9 INSTALLING1 LDK TSP 11 INSTALLING2 DAO 16 USER FEATURE DESCRIPTION 23 1 MAIN WINDOW 25 1 1 Menu 25 1 2 Top Toolbar 26 1 3 Bottom Toolbar 30 1 4 Call Window 33 1 5 Information Window 41 1 6 Message Window 42 Usage 42 1 7 Station Information Window 44 1 8 Address Book Window Own DB Address 47 ...

Страница 4: ...y Own Address Book 61 2 7 Export My Own Address Book Export to Outlook 62 3 TIPS 64 3 1 Focus F1 F2 F3 F4 64 3 2 Sub Window Focus Ctrl Tab 65 3 3 Make Call without using ez Phone Window 66 3 4 Task Bar State 66 3 5 Lock Key Missing Message Box 67 3 6 SLT and DECT 67 4 ADDITION INTEGRATION VERSION 68 1 1 Operation for internal outgoing call when ring back 68 1 2 Operation for internal outgoing call...

Страница 5: ... ez Phone Issue 1 0A 5 1 4 Vimb and Msg wait Notification 69 1 5 My station program in menu 70 1 6 Auto ACNR Schedule Dial Window 70 1 7 SMS OVER GSM 71 5 MODIFIED FEATURE INTEGRATION VERSION 74 ...

Страница 6: ...puter and Telephone to manage all the details associated with telephone business With LDK ez Phone s Graphical User Interface you can easily use the following features Many kind of DB Outlook Gold mine ACT ACESS ECXEL are can be import and export Working operating together with Outlook contacts real timely Dial Reservation List Automatic call operation 3 Kinds of Popup windows for notify incoming ...

Страница 7: ... Mobile Individual DB Screen Pop w local DB Call Log Max 20 Received Missed Dialed Click Call Flexible BTN Assign Call by name Only for local DB Call Transfer Hold Retrieve Forwarding Keyboard Mapping All Entry features DB Conversion MS Outlook Access Goldmine ACT Database import and export SMS Private Mobile Sending SMS control Forwarding Differential ring by CLI Email Notification VMIB Control A...

Страница 8: ...ome pro Recommend Processor Pentium III 300 MHz Recommend RAM 128 MB Available Hard Space 200 MB Video Card SVGA Min 256 colors 800x600 Minimum Processor Pentium MMX 200MHz Minimum RAM 64 MB Notes For 800x600 the right window Date Time Own memo can not be shown and be used 2 2 Software Requirement 1 PC Window 98 or higher ez Phone Program CTI Application 2 Dao35Registor exe 3 To make the connectio...

Страница 9: ...Party 1st Party LDK 100 300 600 Only The following Figure 2 describes the Interface Block Diagram of LDK 300 Main System Unit DTIB CTI Keyset and RS 232C Port 9 pin male connections of the LDK system Figure 2 LDK ez Phone System Block Diagram 1st Party KSU ez Phone TSP LDK 24 PC TAPI LAN KSU D T I B CTI Module DKTU CTI Keyset TSP 2 wire RS 232C 6 wire ez Phone Call S W Telephone line Telephone LDK...

Страница 10: ...B Normal Keyset CTI Server and PC Figure 3 LDK ez Phone System Block Diagram 3rd Party CTI Server should set each user for ez Phone line assignment This method is different from LDK 24 line assignment This setting should be needed an expert for CTI server management KSU D T I B LG Keyset ez Phone LAN Call Telephone line LDK PC TAPI CTI Server TSP ...

Страница 11: ... 1 0A 11 Installing1 LDK TSP You must Setup TSP File First 1st Party You should install LDK TSP to your computer 3rd Party You should install LDK TSP to CTI server pc If you setup TSP the following wizard is appeared ...

Страница 12: ... If you click No Setup is canceled If you click Yes setup is complete Click OK you will see the next dialog z Then Click My Location and press Edit button Then you will see the below Dialog z This is very important to make Co line call with ez Phone or other Client ...

Страница 13: ... char ez Phone thinks the number is for Co line call number So adds this number in front of the number 4566 222 4444 Æ 9 4566 222 4444 Loop number 9 is added When you make call with Keyset how do you press number May you press LOOP then 4566 222 4444 Æ To input Loop Number is not necessary for ez Phone Or LOOP LOOP then 4566 222 4444 Æ To input Loop Number is necessary once ex 9 4566 222 4444 Inpu...

Страница 14: ... ez Phone Issue 1 0A 14 Click Advanced tab After selecting Telephony Service Provider for LDK click Configure Important Note 1 LDK TSP Install guide should be referred when you install TSP on your PC ...

Страница 15: ...g you should set In above dialog select LDK system LDK SYSTEM service mode 1st 3rd IP Address is the IP of LDK SYSTEM After setting click Apply or OK button Setup is complete Once more after changing some value you should restart computer ...

Страница 16: ... Phone install Dao35Redist exe Dao35Redist exe installation file is existed in ez Phone installation folder Do not cancel this procedure This DAO is for ez Phone database control Notes ez Phone Phase II 2 0A_ is always installed with follow windows ez Phone Phase III 3 0A_ is installed without follow windows But if above error is occurred install Dao35Redits exe ...

Страница 17: ... ez Phone Issue 1 0A 17 ...

Страница 18: ... ez Phone Issue 1 0A 18 ...

Страница 19: ... ez Phone Issue 1 0A 19 ...

Страница 20: ...lation In above dialog select ez Phone Type Entry or Deluxe For Entry Basic Call Control Own Address Book For Deluxe All Entry s Feature and Email Outlook Contacts Gold Mine ACT DB Filtering and so on For more detail function please refer to Table 1 ...

Страница 21: ... ez Phone Issue 1 0A 21 Start Install button ez Phone Setup Complete ...

Страница 22: ...on CTI Setting of LDK SYSTEM Circle 1 PGM 125 Æ The IP address of your PC should be set into input box Circle 2 beside station logical number Circle 3 Æ Then everything s done for serve Circle 1 STA IP for CTM PGM 125 Circle 2 ez Phone User s IPAddress Circle 3 Station Logical Number Ex Station 14 ez Phone user s IP Address is 192 168 54 17 Circle 1 Circle 3 Circle 2 ...

Страница 23: ...tion number to register into the program but LDK SYSTEM ez Phone automatically select a correct line that assigned to your Desktop PC Note For 800x600 the right window Date Time Own memo can not be shown and be used The right window is just extra window for the design 1st party except LDK 24 NeXer has no information for other station and no operation related with station information window ...

Страница 24: ...s Excel Print Address book Forward Internal Off net VMIB Always on top All features for Outlook are not available Deluxe Version Functionality All Features of Entry Version Import DB outlook Export DB outlook VMIB control Msgwait OutMessage Paging Message Notify the number of VMIB Msg and MsgWait Flex button assignment ACNR EMAIL All features for Outlook are available Outlook Contact Differential ...

Страница 25: ...nd Contacts iii ACT ÆTo ACT Contacts iv ACESS ÆTo MDB file with Creating New DB v EXCEL ÆTo XLS file with Creating New DB D Print Æ Print Address Book E Print Setup Æ Print Setup as usual F Exit Æ Exit Program and Save what you have done Program A TSP Setting Æ TAPI Drive Setting B Language Æ Change Language C Forward Æ Show Forward dialog D VMIB Control Æ Show VMIB Control dialog to play or delet...

Страница 26: ...ey Æ Phase III Only About A About ez Phone 1 2Top Toolbar My Status For Mouse Operation Partially A My Station Information Show your station B Forward Condition If you forward you station the information will be displayed C Popup Window Type Main Popup Normal Popup Simple Popup Display kind of popup window you choose a kind in option window D My Status Show My Status to another Station when any Ke...

Страница 27: ...Place Number E Ctrl or U z Unparking Call from Park Place Number F Ctrl E End Call with Dial tone z Press Monitor Button z On Off Hook ONLY for DKT G Ctrl H Hold Call Note1 The window focus should be in the edit box to use short cut key About some short cut the focus is not necessary Eg Ctrl or P Ctrl or U Ctrl H Hold Call Note 2 If you use note book ctrl and ctrl is not valid In this case you sho...

Страница 28: ...ccess 97 office 97 3 If you don t change access 97 MDB format you can also edit add or delete the new file records with office 2000 Access 2000 4 About excel all office versions are allowed to edit add or delete the new file records 5 Please use the menu New DB if you want to create new file 9 Email For Mouse Operation Partially Æ You can send an email to other with drag drop method or just click ...

Страница 29: ... SMS Dialog will be shown 9 Simple For Mouse Operation Partially Æ Make main window to simple window and also recover main window from simple window 9 Print For Mouse Operation Partially Æ Print all of Address Book list 9 Exit For Mouse Operation Partially Æ Exit Program and Save what you have done ...

Страница 30: ...nected call Æ Just insert digit to make call or transfer call 9 Transfer For Mouse Operation Partially Æ Just click to set transferred target in station info window or address book window with mouse then press this button or press just T Æ Transfer operation will automatically dial that target clicked Æ Show you detail operation next 108 ...

Страница 31: ...use selection Æ Then you can dial other party number Æ If other party answers then you press add conference button to join it into conference Æ If other party does not answer or the line is busy you should hang up these calls for returning a initial condition There is button for hanging up Æ If some unexpected error happens you click the button for recovering error button 9 ACNR For Mouse Operatio...

Страница 32: ...ne Ez Phone will not have the forward information If you want ez Phone have the forward information you clear forward and set forward again 9 DND Operation For Mouse Operation Partially Æ Notify the Status by too kind of bitmap Æ Change the Status by pressing this tool button Æ Toggle key DND ON DND OFF 9 Monitor Button For Mouse Operation Partially Æ Notify the Status by too kind of bitmap 3 Part...

Страница 33: ...oming call Normal Transfer When there is a connected call New incoming call arrived Æ Display information to Call State Window Æ Call from David Æ Click this window to answer Æ Just Enter to answer STATE 1 Incoming Call STATE 1 Æ Click or Enter Connected Æ Display information to Connection window Connection Window Call State Window Edit Box ...

Страница 34: ...ansfer Æ Hold and make call 1 Connected Call is on Hold 2 Make Call with transfer Target STATE 1 1 1 Normal Transfer STATE 1 1 1Æ On Hook or Press Mon or Ctrl E Æ Transfer Completed STATE 1 Æ Set Target first and Press Shift Enter or Click Transfer Button on the bottom tool bar Redirect Transfer Æ Transfer completed without answering the incoming call ...

Страница 35: ...Phone Issue 1 0A 35 STATE 1 1Æ Click Hold Button on the bottom tool bar Æ Hold the connected call STATE 1 1 2 Hold STATE 1 1 2Æ Click Call State window that has a hold call Æ re connection call Æ STATE 1 1 ...

Страница 36: ...inserting number into Edit box or selecting target by mouse click Æ ENTER or double click make New Outgoing Call STATE 2 Outgoing Call STATE 2Æ Click Call State window that has an Outgoing call Æ Outgoing Call Drop Make Call By Name Can also Transfer by Name ...

Страница 37: ...hone should be related with Note 2 Æ EX 123 4567 890 Input Phone Number Æ 0 123 456 4666 ez Phone Dial This Æ EX 0 123 4567 890 Input Phone Number Æ 0 0 123 456 4666 ez Phone Dial This Note 4 if Loop digit is 0 0095Æ this is short than 5 so ez Phone dial this as internal call but system call this as co line call 0 095 because the first character is loop 01004Æ this is 5 character string so ez Phon...

Страница 38: ... ez Phone Issue 1 0A 38 Æ This Window indicates matching item what you search Æ After that just Enter make call or other operation ...

Страница 39: ...e bottom toolbar Parking area should be empty to park connected call eg 601 UNPARK Ctrl or U parked call should be existed in the parking area eg 601 Note 1 If you pc is note book and is not supported In this case you have to use P or U Note 2 If your key board is normal you can use both of them P U ...

Страница 40: ...r to off net co line ex 131 235 5420 If station window type is report transfer operation is same as address book transfer Condition 1 Click an address number by mouse Condition 1 Click Press Trans button on bottom toolbar Tips Also you can transfer with pressing short key T on station info window or address book window after selecting a phone number or list If this edit box is empty ...

Страница 41: ... you don t have in your address book or Outlook contacts you can save the information indirectly with using this information window If the call is for internal call you cannot delete record Only saving is ok And for internal station the memo is not valid It is only for address book ÆCall From K R KIM Î He is a VIP Customer ...

Страница 42: ...he numbers of character are 21 for 1st party 48 for 3rd party Æ Send a short message to Keyset or other ez Phone User or Attd Æ Display the received short message from other ez Phone User or Attd Keyset Message View Usage Select Station by mouse ...

Страница 43: ... ez Phone Issue 1 0A 43 Type Message Press Send button or CTRL ENTER When you ve got Message Form Other Station ...

Страница 44: ...ogram Set Transfer Target Email Edit 4 Different types display Icon Small Icon Report list LDK 24 1st Æ Stations are displayed automatically A station state is changed automatically LDK 100 300 600 1st Æ Stations are not displayed automatically A station state is not changed LDK 100 300 600 3rd Æ Stations are displayed automatically A station state is changed automatically ...

Страница 45: ... ez Phone Issue 1 0A 45 Get Outlook Schedule Ctrl S S Do Not this operation if outlook is not installed If do error may be occurred ...

Страница 46: ... so on Edit Station Information Ctrl E or E You can edit the station data If station name includes blank you can not make call with this name Eg Tel co Æ For call this should be Telco You can call by name eg K R or K R Kim Editing window 4 Types of Display Icon Type Big Icon Report Type See details Report Type Useful when there are many stations List Type Useful when there are many stations ...

Страница 47: ...w DB 9 Edit Existed DB 9 Delete Exited DB 9 Make Call by Click or Enter 9 Send email by Click or Enter 9 Column Size or field can be customized Note Unreasonable long string for each column may cause some display problem or Database Error Own contacts DB Display Æ Save and Modify ...

Страница 48: ...ey you can use the operation Just pressing E with Ctrl E Just pressing O with Ctrl O Just pressing R with Ctrl R And so on Column Field Option windows 9 You can hide some field 9 At least one of phone number should be checked Call Reservation Dialog 9 You can reserve Phone call ...

Страница 49: ...iew Call History is listed up Delete Exited Log Make Call by Click or Enter Filtering by In Out or Internal External Connected Not Connected Record or stop record by Option EX Stop Log and Filtering by Outgoing Filtering by attribute ...

Страница 50: ... don t need Ins Key Insert key On Keyboard for making reservation into the list as short cut Add Short keyÆInsert Key on your keyboard Add a new list to Listview Save Short keyÆEnter Key on your keyboard For short key window focus should be in the sub edit window Save a changed value of reserved list in Listview Remove Short keyÆDelete Key on your keyboard For short key window focus should be in L...

Страница 51: ... ez Phone Issue 1 0A 51 Call Reservation Call Pop Up Window 1 Notify First with Dialog 2 Press Ok Æ Make reserved Call 3 Press Cancel Æ Cancel reserved Call ...

Страница 52: ...your keyset button number LDK 100 300 600 3rd Party Not supported current version Ex 1 Press Button that you want to know flex button assignment 2 You can see flex button assignment on right side of dialog 3 If you want to change the assignment select a type with combo box and insert value in edit box Then press OK to save data to the button really 4 If you click another without saving the assignm...

Страница 53: ...ound VIP Normal Black List could have each sound You Can Filtering by Bell Sound If a list in address is VIP the sound file assigned will be played when call is incoming from Co line If a list in address is Black the sound file assigned will be played when call is incoming from Co line If a list in address is Normal the sound file assigned will be played when call is incoming from Co line The file...

Страница 54: ...und files if you registered in the edit box By DND Black List Call is arriving Æ Automatically DND Note 9 This functionality can not be used for attendant station By Forward VMIB Black List Call Æ Automatically FWD Note 9 For forward VMIB admin PGM 140 CO TYPE should be IDSN_DID 9 User greeting message should be existed 9 Check that you are able to use VMIB control or not ...

Страница 55: ...ion Use outlook email client as default When your pc email client is not outlook email client email function in ez Phone will work with your pc email client If outlook is installed and you want to email with outlook you should check the Check box If outlook is default email client to check check box is not necessary Set new contact default folder When you create new contact ez Phone should be know...

Страница 56: ...ox the call according to check box will be left on Log View window z Ex Outgoing External call will not be left on Log View window 9 Entry version of ez Phone could not have more than 20 logs 9 Deluxe could have more than 20 logs and you can insert max number of log history 2 4 Option Dialog Pop up Window Style Minimize Æ Main Window Recovering When new call is in Minimize Æ Normal Popup When new ...

Страница 57: ...isappeared The Normal Pop Up Window is shown at Window Task Bar Bottom You Can Answer Transfer Redirect Transfer Call without Main window Create contact and show contact is the button Redirect Transfer is a transfer when incoming call is ringing not connected Simple Popup This window is useful when outlook program is integrated ...

Страница 58: ...4 Korea 82 International Digit Insert your international call access digit For making a call other country Ex Spain 00 Korea 001 Italy 39 Sample 00 means international call access digit 00 39 039 2345 4567 These rules will filter a prefix from a telephone number Ex you dial 1234567890 but system makes the number to 10791234567890 In this case you need to insert 1079 to make same number for matchin...

Страница 59: ...is not button to create a new contact of unknown CLI When popup timing is Manually You can decide that pop up contact or not In this case you can also create a contact of unknown CLI And you can decide to create a new contact or not Own Address Book 9 If the connected call or ringing number is existed in Address Book If call CLI is registered the own address book popup window can be displayed The ...

Страница 60: ...in Outlook Contacts If call CLI is resisted the outlook contact popup window can be displayed The popup timing is depended on popup timing option and Display DB 2 5 Always On Top Place ez Phone Always Top 9 The ez Phone is always placed as foreground window 9 Any Window Can not hide this window ...

Страница 61: ...1 Import Outlook DB 2 Choose Contact Folder Result z Import from Outlook Contacts into ez Phone Address Book z Note Should be selected Contacts Folder of Outlook program Recommendation for outlook For fast operation related with outlook contact you should import outlook contact ...

Страница 62: ...7 Export My Own Address Book Export to Outlook Set check before exporting data to other Database format 9 Export to Outlook Contacts Folder from ez Phone Address Book 9 Note Should be selected Contacts Folder of Outlook program ...

Страница 63: ...e 15station to join into Conf 6 If 15 Station answers you press add conf button to join in 7 If you want to remove one of them just click list and then press Remove From Conf 8 If 15 Station is busy or invalid you press hang up 9 Then you can take normal connected state 10 If error is occurred press recover correct state from error For Ldk 100 300 600 1 6 Same 7 If you want add one more party pres...

Страница 64: ...ar As you know any window control operation needs to have a focus to use tab or enter key operation and so on 3 1 Focus F1 F2 F3 F4 If one of windows has a window focus you can set window focus any control ex Button edit box window list control and so on by key board tab or cursor and then order it act F1 F2 F3 ...

Страница 65: ... ez Phone Issue 1 0A 65 3 2 Sub Window Focus Ctrl Tab When the bottom window has the window focus you can change sub window s position by using ctrl tab ...

Страница 66: ...e a call with selecting a number string on any kind of application window The first step is to select a number string and then to press Ctrl C The second step is to just press Ctrl Shift D then ez Phone makes a new call 3 4 Task Bar State 1 Normal State 2 If there is a missed call ...

Страница 67: ...ilar But if you want to hang up a call with DECT you should press TALK button on your dect terminal z Flex button assignment is not valid for SLT and DECT z ACNR is not valid for SLT and DECT z DECT ez Phone send some messages to DECT terminal And DECT terminal will be given the message and do operation correctly what ez Phone sent But DECT terminal could not display correct state automatically So...

Страница 68: ... call when ring back z Left button clicking is for drop the call z Right button clicking gives you more operations Hang up Message wait 1 2 Operation for internal outgoing call when busy z Left button clicking is for drop the call z Right button clicking gives you more operations Hang up call back camp on ...

Страница 69: ...4 Vimb and Msg wait Notification z If new message is arrived the icon will be blink z And press the icon you can see what s new and can control them z Left side button is for VMIB and right side button is MSG wait z If you click left side button you can see the count of left VMIB and control it z If you click right side button you can see Message wait ...

Страница 70: ...ttribute is displayed on bottom when you press the button Then you can change or set data 9 The message Operation success means correct data 9 Press New setting apply when you want to change data 1 6 Auto ACNR Schedule Dial Window z Ez Phone sets ACNR when Scheduled dialing meets Busy State for external outgoing call ...

Страница 71: ...w Step 1 Check the check box and Click Right Mouse button and then Click Send SMS to Mobile For Address book Window Step 2 The targets will be into SMS Sending Dialog You can set target directly with insert button on SMS Sending Dialog Step 3 Write some message in to Message Text Box Step 4 Send Note To send SMS you should set previous setting correctly About Setting is below Message Here ...

Страница 72: ...n be ez Phone or ez Attd 9 If your computer has SMS Modem or connection to SMS service hardware 9 Check Master PC check box File Sharing Type a File Sharing Type Innocom GSMline SMS should be set to send message i Set SERVER OUT Path for sending SMS Supported Current Version ii Set ID code Now ez Phone Phase III 3 0Af supports only Inocomm file sharing way for sending SMS ...

Страница 73: ... 1 0A 73 2 Client PC Client PC can be ez Phone or ez Attd Æ If your computer is client of Master PC that has SMS Modem or connection to SMS service hardware Æ Check Client PC check box 9 Just Set Master PC IP Address ...

Страница 74: ...0Ah Over Search option is added two features for searching list for station info and address book 9 Characters Station name First Name Last Name 9 Phone Number If you want to search list with the first character matching select Search from first If you want to search list any matching list select Search any matching ...

Страница 75: ... ez Phone Issue 1 0A 75 2 Top Toolbar Option Phase III Only 1 Short Cut Show Short Cut Icon 2 Recorder Link Show Recorder Link Icon Set this button down for call recording program ...

Страница 76: ...ate the data and starting recording b Call Recording program is installed and not running on window ez Phone executes the Call Recording Program ez Phone send data phone number first name last name Call Recoding program will update the data and starting recording 4 Agent Log In Phase III Only If your station is dummy station you can see below dialog and log in with agent number and password 5 Agen...

Страница 77: ... ez Phone Issue 1 0A 77 6 Conference Room Phase III Only Your can make join and delete the conference room ...

Страница 78: ...A 78 7 Key mapping Phase III Only You can change key mapping Make sure the focus on the window that the key is valid 8 Default Text For Email Phase III Only 9 Below message will be inserted the email client automatically ...

Страница 79: ... ez Phone Issue 1 0A 79 10 This is today note Phase III Only Phase II Æ Note is not based on day You can save the text for each day ...

Страница 80: ...rence room or transfer Conference room Phase III Only Make sure the password If there is no password just number eg 570 is enough If the password existed add the password after number with Conference room call only supports dial and hang up ...

Страница 81: ... Phone Issue 1 0A 81 12 Drag and Drop Conference Call Phase III Only 1 Drag station or address book and drop for conference First member 2 If call member is over then 3 press Pre Add Conf and do drag drop ...

Страница 82: ... ez Phone Issue 1 0A 82 13 Quick Operation Phase III Only User can dial directly with tray icon right pop up menu when ez Phone window is minimized ...

Страница 83: ...ack is installed If you meet the follow message box from MS Outlook when importing or exporting Contact or Schedule You should confirm the message box Check the check box then click Yes button If you click No there will be error message in ez Phone In this case you should restart ez Phone If you don t want to see the message you need to install Express Click yes program of Microsoft ...

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