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ENGLISH
4K/5K resolution is unavailable.
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Did you check the cable connection?
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Check if the cable is properly connected.
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It is recommended to use the accessories supplied with the product.
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Is the resolution and refresh rate set properly?
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Set the proper resolution and refresh rate in the PC screen resolution settings or the player's option menu.
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Does the connected external device support 4K/5K resolution?
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It is available only on external devices that support 4K/5K resolution.
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Check if the connected external device supports 4K/5K resolution.
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Is the [HDMI ULTRA HD Deep Color] function enabled?
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Go to [Settings] > [General] > [HDMI ULTRA HD Deep Color] function to enable the function.
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Did you set the [DisplayPort Version] to [1.4]?
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Go to [Settings] > [General] > [DisplayPort Version] to set the version to [1.4].
PRODUCT SPECIFICATION
Specifications are subject to change without notice.
The symbol means alternating current, and the symbol means direct current.
Colour Depth
:
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8-bit/ 10-bit colour is supported.
Resolution
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Max Resolution
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5120 x 2160 @ 30 Hz (HDMI)
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5120 x 2160 @ 72 Hz (DisplayPort/Thunderbolt/USB-C)
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Recommended Resolution:
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3440 x 1440 @ 72 Hz (HDMI)
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5120 x 2160 @ 72 Hz (DisplayPort/Thunderbolt/USB-C)
Environmental Conditions
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Operating Conditions
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Temperature: 0 °C to 40 °C
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Humidity: Less than 80 %
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Storing Conditions
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Temperature: -20 °C to 60 °C
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Humidity: Less than 85 %
