5
Pre-Tech Support Checklist
ENGLISH
Symptom
Cause and Solution
Screen brightness
changes while the
battery mode is in use.
This product has a Vari-Bright™ function that extends battery
life by adjusting screen brightness according to the user’s
environment.
If you do not want to use the Vari-Bright™ function, change
the settings as follows.
• Windows 10: Press the Start button [
] to run
[AMD Radeon Software]. Turn off the function or change the
settings in [Vari-Bright] in the [
] > [Display] tab.
• Windows 11: Press the Start button [
] and run [All apps]
> [AMD Radeon Software]. Turn off the function or change
the settings in [Vari-Bright] in the [
] > [Display] tab.
-
The [AMD Radeon Software] app will be automatically
installed when connected to Internet. The app name and
settings screen may vary depending on the version of the
graphics driver.
The touchpad is not
functioning properly.
• Windows 10: Press the start button [
] to (or after
pressing the start button in the LG Software category)
start [LG Control Center]. Select [System Settings] and set
[Touchpad] to [Enable].
• Windows 11: Press the Start button [
], run [All apps]
> [LG Software] > [LG Control Center] and set
[System Settings] > [Touchpad] to [Enable].
• If the touchpad does not function properly, the touchpad
is either in the Touchpad Off (disabled) state or Touchpad
Auto (disabled when the mouse is connected) state.
-
For more information on the touchpad setting,
refer to LG Easy Guide.
Symptom
Cause and Solution
The screen color does
not display properly.
• Check if the Reader Mode is turned on. If the Reader Mode
is on, press the [
] icon on the bottom right of the
taskbar to turn it off.
• Using the Reader Mode and the Night light at the same
time can cause color distortion. Set the Reader mode to
[Off] or set the Night light to [Turn off now].
-
Turning off the Windows 10 Night mode: Right-click the Start
button [
] and select [Settings] > [System] > [Display] >
[Night light settings] > [Turn off now].
-
Turning off the Windows 11 Night mode: Press the Start
button [
] and select Settings [
] > [System] >
[Display] > [Night light] > [Off].
• If the screen still does not properly display, contact
the LG Electronics service center.
-
Reader mode controls the brightness and color of the LCD
screen to look like printed paper and protect the user from
eyestrain.
The power does not
turn on.
• Check if the power cord is connected.
• After disconnecting the power cord and reconnecting it,
press the power button of the product.
The system stops
during use or does not
properly turn off.
• Press the power button for approximately 4 seconds to
reset the system.
• Release the power button and wait until the system
restarts automatically after the power is turned off (when
the adapter is connected). Or press the power button after
the power is turned off and wait until the system restarts.
(when the battery is used)
-
Caution: Unsaved data may be lost. Pressing the power
button while the PC is in use may cause damage to the hard
disk or a system error.
• After resetting the system, run “Setup Defaults” in the
system setup. (For more information on how to run “Setup
Defaults,” refer to “Restoring the Factory Default Settings”
under “Setup and Upgrade” in the LG Easy Guide.)