Do-Not-Disturb
Makes your extension unavailable
Press the
DND
key to activate. Press the
DND
key again to deactivate.
Please note that this is not available on the attendant handset.
Ad Hoc Conference Calls
3 way calling
To call the first party, follow “Making an External/internal Call” above for instructions.
Once connected press the
assigned flex key
Call the second party (as above).
Once connected, press the
assigned flex
key twice to connect the calls.
.
Programming Call Forward
(Routes your calls to another
extension/group/speed dial)
All these features will override
your voicemail functions.
Dial 501 (or assigned feature code) then select one of the following options:
1 - Unconditional Forward (forwards all calls instantly)
2 - Busy Call Forward (Only forward calls when you are on the phone)
3 - No Answer Call Forward (Only forwards calls if you don’t answer)
4 - Busy / No Answer Call Forward (Mix of 2 & 3)
Dial the extension number
To disable all call forwarding, dial 502 (or assigned feature code).
Transferring a Call
During an active call, press the
Transfer
button. Dial the extension number, external number or
press the programmed flex key. Either speak to the recipient to announce the call, or simply hang
up to complete the call transfer.
Returning to Caller from a Transfer
If you are unable to transfer the call, press the Green flashing flex key or transfer key again to
return to the caller.
Parking a call
To park an active external call, press
Transfer
, dial the park code (i.e. 512 for Park 1), and hang
up. To retrieve a parked call, lift the handset from any handset and dial the park code.
Camp On (Call Waiting)
When dialling an extension that is engaged, the Camp On feature allows the station to be notified
that there is a call waiting. Press your assigned flex key to initiate camp on.
Dealing with calls
Transferring a call
Call Redial
You can assign a flex key to be a redial key. This will redial the last called number
Redialling a number
Answering an Incoming Call
Lift the handset. To answer a call on another extension that is programmed to one of the phones
5 flex keys, press the flashing flex key
before
lifting the handset. You can also set flex keys for call
pick-up and group call pick-up.
Making an External Call
Lift the handset and press a free flex key allocated to a line, or dial 9 to pick up an outside line.
Once you have an outside line, dial your number.
Making an Internal Call
Lift the handset. Dial the extension Number or press the flex key assigned to the contact.
Rejecting a Call
Press the
DND
button when a call comes in.
Placing a call on hold
Press the
Hold
button. To reconnect the call, press the Green flashing flex key.
Features
Parking a call
Redcare 5G Ltd
Phone: 01635 568 660
Phoenix House, Desborough Park Road, High Wycombe, Buckinghamshire, HP12 3BQ
| www.
redcare5g
.com
