17
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
There is excessive
wobbling.
1. The blades and/or blade arms
are loose.
2. The blades are unbalanced.
3. The fan mounting is not
secure.
4. The fan is too close to the
vaulted ceiling.
5. The set screw on the motor
assembly yoke is loose.
1. Check and tighten all screws that hold
the fan blades to the blade arms and
the blade arms to the motor.
2. Switch one blade with a blade from the
opposite side. Or balance the fan using
a blade balancing kit (sold separately).
3.
Turn off the power. Loosen the canopy
and verify that the mounting bracket
is secure to the electrical outlet box.
The bracket must be flush without
movement against the outlet box.
4. Use a longer downrod (sold separately)
or move the fan to another location.
5. Lift up the yoke cover and tighten the
set screw to the yoke until secure.
The fan operates
correctly, but the
lights are not
working.
1. The bulbs are not installed
correctly.
2. The light kit wire plugs are not
connected properly.
3. There is a faulty wire
connection.
1. Re-install the bulb(s).
2. Ensure the 9-pin connectors are
properly secured.
3.
Turn the power off and check all
connections at the ceiling outlet box.
Remote control
does not work.
1. Power surge may have
cleared memory and remote
needs to be re-synced to the
receiver.
2. Battery in remote control
needs to be replaced.
3. Interference from another
remote.
1. To re-sync wall control to the fan -
Switch the power to the fan off and
back on again. Within 30 seconds,
press and hold the HIGH SPEED
and LOW SPEED buttons (or the
“LEARN” button, located in the battery
compartment) for 5 seconds. Fan
will turn on at low speed and light off.
This confirms the syncing process is
successful.
2. Insert new CR2032 batteries in battery
compartment of the wall control.
3. If there are several fans in close
proximity, turn power off to other fans
and re-sync the remote (see Corrective
Action 1 above).
