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Lexus RX 400h 2008, Руководство по гарантии и обслуживанию, Страница: 11 / 84

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Both Lexus and your Lexus dealer are

dedicated to serving your automotive

needs. Your complete satisfaction is

our first priority. Should you have a

problem or concern, please take the

following steps to ensure the quickest

possible response:

Step 1

Discuss the situation with a dealership

manager, such as the service manag-

er or customer satisfaction manager.

If necessary, ask the dealership owner

or general manager for assistance. In

most cases, a satisfactory solution can

be reached at this step.

Step 2

If the dealership does not address

your concern to your satisfaction, call

the Lexus Customer Satisfaction

Department at (800) 25-LEXUS

(800/255-3987). In Canada, call

(800) 26-LEXUS (800/265-3987). 

In Mexico, call 95-1-310-328-2075.

If you are hearing- or speech-

impaired, call (800) 443-4999

(TDD). 

You may also write to us at:

Lexus Customer Satisfaction

Department

P.O. Box 2991

Torrance, CA  90509-2991

Whether calling or writing, please

provide the following information:

•

Vehicle identification number

(located on the driver’s side cor-

ner of the dashboard, under the

window)

•

Current vehicle mileage

•

Name of your selling and servic-

ing Lexus dealerships

•

Your day and evening telephone

numbers

Introduction

IF YOU NEED ASSISTANCE

W
A
R

R
A
N
T

Y

9

Содержание RX 400h 2008

Страница 1: ...2008 RX 400h WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...

Страница 2: ...parts such as the inverter under the hood or the hybrid battery assembly under the rear seat Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid battery as the re...

Страница 3: ...ed a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the one touch power windows Scheduled Maintenance Your vehi cle requires maint...

Страница 4: ...e 5 Other Benefits and Assistance Quality Control 7 Vehicle Service History 7 Vehicle Service Agreements 7 Additional Keys 8 Collision Repairs 8 WARRANTY INFORMATION Introduction If You Need Assistanc...

Страница 5: ...9 Maintenance and Lexus Warranty Coverage 40 Lexus Dealership Service 41 General Maintenance and Regular Use 42 Scheduled Maintenance Log Determining Your Maintenance Interval Months vs Mileage 44 Com...

Страница 6: ...doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these...

Страница 7: ...te To obtain reimbursement for rental car and lodging expenses contact a Lexus dealership service consultant Roadside Assistance Lexus roadside assistance coverage is for 48 months from your vehicle s...

Страница 8: ...r your location or Call directory assistance and obtain the phone number of a nearby business or Call the local cellular operator and ask for the area code and prefix of the cell you are in If you are...

Страница 9: ...This is the first database of its kind in the automotive industry It can be accessed by any Lexus dealership in the United States a great conven ience if you relocate or need to have your vehicle ser...

Страница 10: ...exus Parts Some repair shops and insurance companies may suggest using imitation or salvaged parts to save money However these parts do not meet Lexus high stan dards for quality fit and corrosion res...

Страница 11: ...dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canada call 800 26 LEXUS 800 265 3987 In Mexico call 95 1...

Страница 12: ...our state However if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCDS NCDS Arbitration What is the Dispute Settlement...

Страница 13: ...of the expiration of the eligi bility period provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period How long is the arbitratio...

Страница 14: ...to the Lexus area office for response At the request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection of the vehicle by an independent technic...

Страница 15: ...re limits to the scope of arbitrated decisions Arbitrated decisions do not include Attorney fees Punitive damages Multiple damages Consequential damages other than incidental damages that you may be e...

Страница 16: ...f this booklet if you change your address or if you have purchased your Lexus from a previous owner You ve made a wise decision to pur chase a Lexus Your vehicle delivers world class luxury and perfor...

Страница 17: ...Introduction 15 WARRANTY COVERAGES AT A GLANCE WARRANTY...

Страница 18: ...by the coverage set forth in that war ranty as well as the General Warranty Provisions When Warranty Begins The warranty period begins on the vehicle s in service date which is the first date the vehi...

Страница 19: ...cle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranties Some states do not allow restrictions on how long an implied war...

Страница 20: ...arranty covers repairs needed to correct defects in materials or workmanship of any component listed here and supplied by Lexus subject to the exceptions indicated under What Is Not Covered on pages 1...

Страница 21: ...wner s Manual Towing When your vehicle is inoperable due to failure of a warranted part towing service to the nearest authorized Lexus dealership is covered This warranty does not cover damage or fail...

Страница 22: ...which the original factory assigned vehicle identification number cannot be determined Salvage or Total Loss Vehicles Any vehicle that has ever been issued a salvage title or similar title under any s...

Страница 23: ...our vehicle DISPUTE RESOLUTION Your Warranties in Detail 21 NEW VEHICLE LIMITED WARRANTY WARRANTY Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the e...

Страница 24: ...e states and localities have estab lished vehicle inspection and mainte nance I M programs to encourage proper vehicle maintenance If an EPA approved I M program is in force in your area you are eligi...

Страница 25: ...edback control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Other components Air Induction System Intake manifold and intake air surge tan...

Страница 26: ...p PCV valve or orifice Other Parts Used in Systems Listed Data link connector 8 80 Hoses clamps fittings tubing and mounting hardware Malfunction indicator light and bulb 8 80 Pulleys belts and idlers...

Страница 27: ...m performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is n...

Страница 28: ...ct Warranty see page 37 Obtaining Warranty Service If you have questions or concerns about your vehicle s federal emission warranty coverage please follow the steps described on pages 9 10 In the case...

Страница 29: ...4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper mainte nance and use Lexus w...

Страница 30: ...er and engine computer Also included may be hoses belts connec tors and other emissions related assemblies Where a warrantable condition exists Lexus will repair your vehicle at no cost to you includi...

Страница 31: ...rmance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receipts covering maintenance on your vehicle but Lexus cannot deny warranty cove...

Страница 32: ...is warranty The parts listed here are covered for seven years or 70 000 miles from the vehicle s in service date whichever occurs first Air Fuel Metering System Engine control computer engine control...

Страница 33: ...failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any auto motive ser...

Страница 34: ...s to be equivalent to Genuine Lexus Parts If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an autho rized Lexus dealer...

Страница 35: ...ions or concerns about your vehicle s California emis sion warranty coverage please follow the steps described on pages 9 10 You may also request information from or report complaints to California Ai...

Страница 36: ...hone directory for dealer locations Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufac turer For additional warranty information or service assistance cont...

Страница 37: ...enance are not covered under warranty You may have maintenance per formed on your vehicle by any quali fied person or facility However Lexus recommends having maintenance performed by an authorized Le...

Страница 38: ...hip maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs And because it is linked elec tronically to Lexus Parts Distribution Centers the dealership has quick acc...

Страница 39: ...hicle and or your vehicle may not comply with local regulatory or envi ronmental requirements If your vehicle is inoperable or unsafe to drive and there is no Lexus dealer ship reasonably available to...

Страница 40: ...iate hourly rate multiplied by Lexus rec ommended time allowance for the repair If your vehicle requires emergency repair Lexus assumes no liability for subsequent failures caused by improper repairs...

Страница 41: ...aintenance guidelines as well as logs in which to document your vehicle s maintenance history In addition to scheduled maintenance your Lexus requires ongoing general maintenance such as fluid checks...

Страница 42: ...e However damage or failures caused by lack of proper maintenance are not covered under warranty Maintenance and repair services may be performed by you or by any auto motive service provider you choo...

Страница 43: ...exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus dealer ship your service information is recorded in t...

Страница 44: ...e and wear Every Several Months If the vehicle is parked for a long time the hybrid battery will discharge grad ually To keep the hybrid battery in good condition drive the vehicle at least once every...

Страница 45: ...l wells and underside of vehicle to remove dirt and dust Wash the vehicle body using a soft sponge or cotton cloth with mild car wash soap Rinse off with water If water does not bead on a clean vehicl...

Страница 46: ...ou are a low mileage driver mark your cal endar to remind yourself to obtain maintenance every six months Complimentary First Scheduled Maintenance Service 30 Days or 1 000 Miles Lexus provides your f...

Страница 47: ...ecifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the 30 day 1 000 mile scheduled maintenance service Programm...

Страница 48: ...nuts and bolts on chassis Date ________ Mileage ________ Notes 12 Months or 10 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires Visually inspect brake pads and rotors Roa...

Страница 49: ...e shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine inverter coolant see page 67 Additional Maintenance Required If You Drive Primarily Under the Following Conditio...

Страница 50: ...ts Tighten axle shaft boots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 30 Months or 25 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires V...

Страница 51: ...___Body ___Brake lines and hoses ___Engine inverter coolant see page 67 ___Exhaust pipes and mountings ___Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses Additional Ma...

Страница 52: ...ts Tighten axle shaft boots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 48 Months or 40 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires V...

Страница 53: ...shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine inverter coolant see page 67 Additional Maintenance Required If You Drive Primarily Under the Following Conditions...

Страница 54: ...ts Tighten axle shaft boots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 66 Months or 55 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires V...

Страница 55: ...rance ___Engine inverter coolant see page 67 ___Exhaust pipes and mountings ___Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses Additional Maintenance Required If You Dr...

Страница 56: ...ts Tighten axle shaft boots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 84 Months or 70 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires V...

Страница 57: ...__Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine inverter coolant see page 67 Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on d...

Страница 58: ...s Tighten axle shaft boots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 102 Months or 85 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires V...

Страница 59: ...dust covers ___Body ___Brake lines and hoses ___Engine inverter coolant see page 67 ___Exhaust pipes and mountings ___Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses Ad...

Страница 60: ...oots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 120 Months or 100 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires Replace engine inverte...

Страница 61: ...he following ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt r...

Страница 62: ...boots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 138 Months or 115 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires Inspect engine invert...

Страница 63: ...earance ___Exhaust pipes and mountings ___Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses Additional Maintenance Required If You Drive Primarily Under the Following Con...

Страница 64: ...boots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 156 Months or 130 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires Inspect engine invert...

Страница 65: ...he following ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt r...

Страница 66: ...boots AWD Tighten nuts and bolts on chassis Date _________ Mileage _________ Notes 174 Months or 145 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires Inspect engine invert...

Страница 67: ...___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine valve clearance ___Exhaust pipes and mountings ___Fuel lines and connections fuel tank band and fuel tank vapor vent system ho...

Страница 68: ...ess and damage Check all dust covers for deterioration and damage A qualified technician should perform these inspections Battery 12 Volt Auxiliary Battery The original equipment 12 volt bat tery is a...

Страница 69: ...akage Replace any deteriorated or damaged parts A qualified technician should perform these operations Brake Pads Rotors and Parking Brake Linings Drums Check brake pads and rotors for excessive wear...

Страница 70: ...inspect the exhaust pipes muffler and hangers for cracks deterioration and damage Start the engine and listen carefully for any exhaust leakage Tighten connec tions and replace parts as necessary Fuel...

Страница 71: ...should perform this operation Refer to your Owner s Manual for spark plug specifications Steering Linkage and Boots With the vehicle stopped check for excessive freeplay in the steering wheel Inspect...

Страница 72: ...ssion front differential fluid should be per formed by a qualified technician fol lowing procedures in Lexus service and repair publications Please refer to the important safety precautions found on t...

Страница 73: ...CLE IDENTIFICATION MAINTENANCE Scheduled Maintenance Log 71 Model Body style In service date Mileage at delivery Selling dealership Selling dealership phone number Key number Vehicle Identification Nu...

Страница 74: ...72 NOTES...

Страница 75: ...imentary services Maintenance services 4 44 45 Other services 4 6 Dispute resolution 9 13 21 Emergency repairs 37 38 Engine air filter 46 65 67 Engine inverter coolant 42 46 65 67 Engine oil and filte...

Страница 76: ...duled maintenance log 45 65 Where to obtain maintenance inside front cover 35 41 Nuts and bolts on chassis 46 65 68 Oil change 46 65 68 Owner responsibilities 25 29 31 35 38 Parts replacement 8 16 25...

Страница 77: ...ranty coverage 34 Transmission fluid 46 65 70 Travel protection 5 Variable gear ratio steering assembly 46 65 70 Warranty coverages Basic 18 California Emission Control 28 33 Corrosion perforation 19...

Страница 78: ...76 NOTES...

Страница 79: ...al offers to registered owners Check here if you prefer not to receive these offers Check here if address below is for company First name M I Last name Company name Street address or P O Box Apt or su...

Страница 80: ......

Страница 81: ...me owner name and or address changed Same owner additional driver who should receive product safety updates New owner purchased vehicle used from a Lexus dealership on this date New owner purchased ve...

Страница 82: ......

Страница 83: ......

Страница 84: ...00505 08LWB RXH 8 07 THE PURSUIT OF PERFECTION...

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