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Troubleshoot a problem

Print quality problems

Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.

“Blank or white pages” on
page 154

“Dark print” on page 155

“Fine lines are not printed
correctly” on page 157

“Folded or wrinkled paper”
on page 158

“Gray background” on
page 159

“Horizontal light bands”
on page 169

“Incorrect margins” on
page 161

“Light print” on page 161

“Mottled print and dots” on
page 163

“Paper curl” on page 164

“Print crooked or skewed”
on page 165

“Repeating defects” on
page 175

Troubleshoot a problem

153

Содержание XM1342

Страница 1: ...Guide March 2021 www lexmark com Machine type 7019 Models 235 4a6 4b6 486 489 Questo manuale d istruzione fornito da trovaprezzi it Scopri tutte le offerte per Lexmark MB3442adw o cerca il tuo prodott...

Страница 2: ...stall and con gure 19 Selecting a location for the printer 19 Attaching cables 20 Installing optional trays 21 Setting up the printer to fax 22 Con guring the e mail SMTP settings 31 Loading paper and...

Страница 3: ...os 58 Copying on letterhead 59 Copying on both sides of the paper 59 Reducing or enlarging copies 59 Copying multiple pages onto a single sheet 59 Collating copies 59 Copying cards 60 Creating a copy...

Страница 4: ...ice 72 Print 82 Paper 88 Copy 90 Fax 92 E mail 102 FTP 105 USB Drive 107 Network Ports 110 Security 123 Cloud Connector 127 Reports 127 Troubleshooting 128 Maintain the printer 129 Checking the status...

Страница 5: ...nabling the USB port 181 Network connection problems 182 Issues with supplies 184 Clearing jams 185 Paper feed problems 200 E mailing problems 202 Faxing problems 203 Scanning problems 208 Contacting...

Страница 6: ...Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer...

Страница 7: ...20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that...

Страница 8: ...sted and approved to meet strict global safety standards with the use of speci c manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsib...

Страница 9: ...rk com idv Help information for using the printer software Help for Microsoft Windows or Macintosh operating systems Open a printer software program or application and then click Help Click to view co...

Страница 10: ...he U S See the Statement of Limited Warranty included with the printer or go to http support lexmark com In other countries and regions See the printed warranty that came with the printer Product Info...

Страница 11: ...ber behind the front door Printer con guration 1 Automatic document feeder ADF 2 ADF tray 3 ADF bin 4 Control panel 5 Standard bin 6 Multipurpose feeder 7 Standard 250 sheet tray 8 Optional 550 sheet...

Страница 12: ...pending on which mode is selected 6 Indicator light Check the status of the printer Customizing the home screen 1 From the control panel touch Settings Device Visible Home Screen Icons 2 Select the ic...

Страница 13: ...printing Paper characteristics The following paper characteristics affect print quality and reliability Consider these factors before printing on them Weight The standard tray can feed paper weights f...

Страница 14: ...ly treated papers used to make copies without carbon paper also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper Preprinted papers with chemicals that may contamina...

Страница 15: ...with relative humidity between 40 and 60 percent Store paper in cartons on a pallet or shelf rather than on the oor Store individual packages on a at surface Do not store anything on top of individua...

Страница 16: ...olio 215 9 x 330 2 mm 8 5 x 13 in Universal3 99 x 148 mm to 215 9 x 359 92 mm 3 9 x 5 83 in to 8 5 x 14 17 in 2 7 3 4 Envelope 98 4 x 190 5 mm 3 875 x 7 5 in X X X 9 Envelope 98 4 x 225 4 mm 3 875 x 8...

Страница 17: ...n wide and 279 4 mm 11 in long for two sided printing 3 When Universal is selected the page is formatted for 215 90 x 355 60 mm 8 5 x 14 in unless speci ed by the application Supported paper types Pap...

Страница 18: ...ed paper labels are supported for occasional use of less than 20 pages per month Vinyl pharmacy or two sided labels are not supported Supported paper weights Standard 250 sheet tray Optional 550 sheet...

Страница 19: ...tions Make sure that air ow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a at sturdy and stable surface Keep the printer Clean dr...

Страница 20: ...11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Warning Potential Da...

Страница 21: ...e power cord from the electrical outlet and then from the printer 3 Unpack the optional tray and then remove all packing material 4 Align the printer with the optional tray and then lower the printer...

Страница 22: ...place where you purchased the printer Setting up the fax function using analog fax Notes This feature is available only in some printer models Some connection methods are applicable only in some coun...

Страница 23: ...h Done Using the Settings menu in the printer 1 From the home screen touch Settings Fax Fax Setup General Fax settings 2 Con gure the settings Using the Embedded Web Server 1 Open a web browser and th...

Страница 24: ...ears only if Fax Mode is set to Fax 3 In the Fax Name eld type a unique name 4 In the Fax Number eld enter the fax number that etherFAX provided 5 From the Fax Transport menu select etherFAX 6 Apply t...

Страница 25: ...telephone line Note These instructions apply only to printers that support analog fax For more information see Supported fax on page 22 CAUTION SHOCK HAZARD To avoid the risk of electrical shock do n...

Страница 26: ...to Answer to On or manually set Auto Answer to Off If you want to receive faxes automatically then set the printer to pick up on a speci ed number of rings Setup 2 Printer is sharing the line with an...

Страница 27: ...to printers that have EXT and line ports Connect one end of the telephone cable to the line port of the printer Connect the other end of the cable to an active analog wall jack Connect the answering...

Страница 28: ...example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to 6 Setting up fax in countries or regions with different telephone wall jacks and plugs...

Страница 29: ...e standard wall jack adopted by most countries or regions is RJ 11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter...

Страница 30: ...then connect it directly to the telephone adapter Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line Each telephone numb...

Страница 31: ...Mode to Always On Set Speaker Volume to High Enable Ringer Volume Con guring the e mail SMTP settings Con gure the Simple Mail Transfer Protocol SMTP settings to send a scanned document through e mai...

Страница 32: ...the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server...

Страница 33: ...page log in to your account and then click Generate app password Comcast Mail Setting Value Primary SMTP Gateway smtp comcast net Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Ce...

Страница 34: ...cation is enabled on your account Setting Value Primary SMTP Gateway smtp mail me com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certi cate Disabled Reply Address Your e mail...

Страница 35: ...ion Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization password Note The authorization password is provided when IMAP SMTP...

Страница 36: ...Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization pa...

Страница 37: ...ire Trusted Certi cate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Pa...

Страница 38: ...e Trusted Certi cate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Pass...

Страница 39: ...led use an app password To create an app password go to the Zoho Mail Account Security page log in to your account and then from the Application Speci c Passwords section click Generate New Password L...

Страница 40: ...sure that the guides t snugly against the paper Notes Load letterhead facedown with the header toward the front of the tray for one sided printing Load letterhead faceup with the header toward the ba...

Страница 41: ...d paper type from the control panel to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder 2 Flex fan and align the paper edges before loading 3 Load paper with the p...

Страница 42: ...the home screen touch Settings Paper Tray Con guration select a paper source 2 Set the same paper size and paper type for the trays that you are linking 3 From the home screen touch Settings Device Ma...

Страница 43: ...on page 48 Connect the printer to the computer using a USB cable For more information see Attaching cables on page 20 Note The USB cable is sold separately For Windows users 1 From a computer install...

Страница 44: ...the printer IP address in the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If y...

Страница 45: ...inters folder 2 Select the printer you want to update and then do either of the following For Windows 7 or later select Printer properties For earlier versions select Properties 3 Navigate to the Con...

Страница 46: ...er home screen touch Settings Network Ports Wireless Setup Using Mobile App Printer ID 3 From your mobile device launch the app and then accept the Terms of Use Note If necessary grant permissions 4 T...

Страница 47: ...nect directly to a Wi Fi Direct enabled printer without using an access point wireless router 1 From the home screen touch Settings Network Ports Wi Fi Direct 2 Con gure the settings Enable Wi Fi Dire...

Страница 48: ...password Connecting a computer to the printer Before connecting your computer make sure that Wi Fi Direct has been con gured For more information see Con guring Wi Fi Direct on page 47 For Windows us...

Страница 49: ...ector pro le 1 From the home screen touch Cloud Connector 2 Select a cloud service provider 3 Touch Create or 4 Type a unique pro le name Note We recommend creating a PIN to protect the pro le 5 Touch...

Страница 50: ...etwork settings security settings and embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvola...

Страница 51: ...rms of non volatile memory EEPROM and NAND ash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the fol...

Страница 52: ...e the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Mopria Print Service Mopria Print Service is a mobile printing solution f...

Страница 53: ...document Printing from a mobile device using Wi Fi Direct Wi Fi Direct is a printing service that lets you print to any Wi Fi Direct ready printer Note Make sure that the mobile device is connected t...

Страница 54: ...another document touch USB Drive Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ash drive or the printer in the area shown while actively printing reading or w...

Страница 55: ...hed the print jobs for that user name are deleted Con dential Job Expiration Set the expiration time for con dential print jobs Note Con dential held jobs are stored in the printer until they are rele...

Страница 56: ...ect your user name select the print job con gure the settings Print For Macintosh users Using AirPrint 1 With a document open choose File Print 2 Select a printer and then from the drop down menu foll...

Страница 57: ...Touch PCL Fonts or PostScript Fonts Placing separator sheets between copies 1 From the home screen touch Settings Print Layout Separator Sheets Between Copies 2 Print the document Canceling a print jo...

Страница 58: ...ds or photos transparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Making copies 1 Load an original document into the ADF tray or...

Страница 59: ...n touch Copy Sides 3 Adjust the settings 4 Copy the document Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen navigate to Copy...

Страница 60: ...er glass 2 From the control panel navigate to Copy ID Copy 3 If necessary adjust the settings 4 Copy the document Creating a copy shortcut 1 From the home screen touch Copy 2 Con gure the settings and...

Страница 61: ...r thin media such as magazine clippings Place the document facedown in the corner with the arrow Sending an e mail Before you begin make sure that the SMTP settings are con gured For more information...

Страница 62: ...Creating an e mail shortcut 1 From the home screen touch E mail 2 Con gure the settings and then touch 3 Create a shortcut E mail 62...

Страница 63: ...a fax Note Make sure that fax is con gured For more information see Setting up the printer to fax on page 22 Using the control panel 1 Load an original document into the ADF tray or on the scanner gla...

Страница 64: ...is con gured For more information see Setting up the printer to fax on page 22 1 From the home screen touch Fax To 2 Enter the recipient number and then touch Done 3 Touch 4 Create a shortcut Changin...

Страница 65: ...address in the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a p...

Страница 66: ...ortcut number d Apply the changes 2 Click Settings Fax Fax Setup Fax Receive Settings Admin Controls 3 In the Fax Forwarding menu select Forward or Print and Forward 4 In the Forward to menu select th...

Страница 67: ...rmation see Updating rmware on page 44 The computer and the printer are connected to the same network For Windows users Using Lexmark ScanBack Utility 1 From the computer run Lexmark ScanBack Utility...

Страница 68: ...re information see Adding printers to a computer on page 43 1 Load an original document into the automatic document feeder or on the scanner glass 2 From the computer do either of the following Open I...

Страница 69: ...dress on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page co...

Страница 70: ...he printer in the area shown while actively printing reading or writing from the memory device Scanning to a Cloud Connector pro le 1 Load an original document into the ADF tray or on the scanner glas...

Страница 71: ...ts FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Con guration HTTP FTP Settings USB Restrict...

Страница 72: ...NTP Server Enable Authentication None Con gure the printer date and time Paper Sizes U S Metric Specify the unit of measurement for paper sizes Note The country or region selected in the initial setup...

Страница 73: ...Print Toner Darkness Light Normal Dark Determine the lightness or darkness of text or images Copy Sides 1 sided to 1 sided 1 sided to 2 sided Specify whether to print on one side or both sides of the...

Страница 74: ...entication Note An asterisk next to a value indicates the factory default setting Noti cations Menu item Description ADF Loaded Beep Off On Enable a sound when loading paper into the ADF Alarm Control...

Страница 75: ...ck for jammed paper automatically Error Prevention Auto Continue Disabled Enabled 5 seconds Auto Continue Time Let the printer continue processing or printing a job automatically after clearing certai...

Страница 76: ...m Content Recovery Scanner Jam Recovery Job level Page level Specify how to restart a scan job after resolving a paper jam Note An asterisk next to a value indicates the factory default setting Power...

Страница 77: ...Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information None Send printer usage and performance information to Lexmark Note Anonymous Data Send Time appear...

Страница 78: ...the printer to link the trays that have the same paper type and paper size settings Tray Con guration Show Tray Insert Message Off Only for unknown sizes Always Display a message to select paper size...

Страница 79: ...tream Printer Emulations Emulator Security Page Timeout 0 60 60 Set the page timeout during emulation Printer Emulations Emulator Security Reset Emulator After Job Off Reset the emulator after a print...

Страница 80: ...wo sided printing Note This setting cannot be used when the tray is not fully inserted or the tray sensor is damaged Device Operations Clear Custom Status Erase all custom messages Device Operations C...

Страница 81: ...ner Con guration Exact Tiff Rows Per Strip On Off Set the RowsPerStrip tag value of a TIFF formatted scan output Note An asterisk next to a value indicates the factory default setting Out of Service E...

Страница 82: ...e paper Flip Style Long Edge Short Edge Determine which side of the paper is bound when performing two sided printing Note Depending on the option selected the printer automatically offsets each print...

Страница 83: ...it Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Copies 1 9999 1 Specif...

Страница 84: ...rst Specify the order when you choose to print all held and con dential jobs Note An asterisk next to a value indicates the factory default setting Quality Menu item Description Print Resolution 300 d...

Страница 85: ...ait for more data before canceling a print job Note Wait Timeout Time appears only when Wait Timeout is enabled Wait Timeout Time 15 65535 40 seconds Note An asterisk next to a value indicates the fac...

Страница 86: ...rriage return after a line feed control command Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the rst position on the same line Auto LF after CR O...

Страница 87: ...an image Note When set to On this menu item overrides the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images Note This menu item does not apply to GIF or JPE...

Страница 88: ...A4 All Listed substitutes Letter A4 Con gure MP Cassette Manual First Set the printer when to pick paper loaded in the multipurpose feeder Notes When set to Cassette the printer treats the multipurpos...

Страница 89: ...ction Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item D...

Страница 90: ...e the output result based on the content of the original document Sides 1 sided to 1 sided 1 sided to 2 sided Specify the scanning behavior based on the original document Pages per Side Off 2 Portrait...

Страница 91: ...Specify the number of copies Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Contrast Best for Content 0 5 Specify the contrast of the ou...

Страница 92: ...ory allocated for faxing Note This menu item prevents memory buffer conditions and failed faxes Cancel Faxes Allow Don t Allow Cancel outgoing faxes before they are transmitted or cancel incoming faxe...

Страница 93: ...roxy Specify a proxy server URL HTTPS Proxy User Specify the user name and password for the proxy server HTTPS Proxy Password Fax Send Encryption Disabled Enabled Required Enable encryption for outgoi...

Страница 94: ...Behind a PABX On Off Set the printer to dial a fax number without waiting to recognize the dial tone Note Private Automated Branch Exchange PABX is a telephone network that allows a single access numb...

Страница 95: ...se the chance of sending fax successfully Enable ECM On Off Activate Error Correction Mode ECM for fax jobs Note ECM detects and corrects errors in the fax transmission process caused by telephone lin...

Страница 96: ...ing fax to t on the page Paper Source Tray X Auto Set the paper source for printing incoming fax Sides On Off Print on both sides of the paper Separator Sheets None Before Job After Job Specify whethe...

Страница 97: ...or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Set a distinctive ring pattern for incoming fax Auto Answer On Off Set the printer to receive fax automatically Fax Forwar...

Страница 98: ...Paper Source Tray x 1 Specify the paper source for printing logs Logs Display Remote Fax Name Dialed Number Identify the sender by remote fax name or fax number Enable Job Log On Off View a summary o...

Страница 99: ...Server On Off Use the Simple Mail Transfer Protocol SMTP settings for e mail in receiving and sending faxes Note When set to On all other settings of the Fax Server E mail Settings menu do not appear...

Страница 100: ...ice SMTP Credentials Use Session User ID and Password Use Session E mail address and Password Prompt user Specify whether credentials are required for user initiated e mail Use Active Directory Device...

Страница 101: ...d Fine Super Fine Ultra Fine Set the fax resolution Sides Off Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document Darkness 1 9 5 Set the d...

Страница 102: ...the server port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply...

Страница 103: ...ect Specify the e mail subject and message Message File Name Specify the lename for the scanned document Format PDF pdf TIFF tif JPEG jpg Specify the le format of the scanned document PDF Settings PDF...

Страница 104: ...olor intensity for cyan magenta and yellow Contrast Best for content 0 5 Specify the contrast for the scanned image Background Removal Level 0 Remove the background color or image noise from the origi...

Страница 105: ...ror Print a transmission log for e mail scans Log Paper Source Tray x 1 MP Feeder Specify the paper source for printing e mail logs Allow Save as Shortcut On Off Save an e mail address as a shortcut R...

Страница 106: ...00 dpi 600 dpi Set the resolution of the scanned image Darkness 1 9 5 Adjust the darkness of the scanned image Orientation Portrait Landscape Specify the orientation of the original document Original...

Страница 107: ...canned image Transmission Log Print Log Do Not Print Log Print Only For Error Print a transmission log for FTP scans Log Paper Source Tray x 1 MP Feeder Specify the paper source for printing FTP logs...

Страница 108: ...ginal Size Mixed Sizes Set the paper size of the original document File Name Specify the le name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Im...

Страница 109: ...nvelope Set the paper source for the print job Collate 1 1 1 2 2 2 1 2 3 1 2 3 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Sides 1 Sided 2 S...

Страница 110: ...tween Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 MP Feeder Specify the paper source for the separator sheet Blank Pages Do Not Print Print Print blank pages in a...

Страница 111: ...port blocking rewall Enable Network Connections Enable Disable Enable or disable all network connections Enable LLDP Off On Enable Link Layer Discovery Protocol LLDP in the printer Note An asterisk n...

Страница 112: ...nter Note This menu item appears only if Wireless Security Mode is set to WEP Set WEP Key Specify a WEP password for secure wireless connection Note This menu item appears only if Wireless Security Mo...

Страница 113: ...gned IPV6 Address Assign the IPv6 address IPv6 Manually Assigned IPV6 Router Assign the IPv6 router address IPv6 Address Pre x 0 128 64 Specify the address pre x IPv6 All IPv6 Addresses Show all IPv6...

Страница 114: ...assword to authenticate and validate users on a Wi Fi connection Show Password on Setup Page Off On Show the Wi Fi Direct Password on the Network Setup Page Preferred Channel Number 1 11 Auto Set the...

Страница 115: ...a Access Control MAC addresses Locally Administered Address LAA and Universally Administered Address UAA Note You can change the printer LAA manually PCL SmartSwitch On Off Set the printer to switch a...

Страница 116: ...ame Set the domain name Allow DHCP BOOTP to update NTP server On Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer Zero Con guration Name Specify a service name for the ze...

Страница 117: ...n the list can access the printer functionality Note This menu item appears only in the Embedded Web Server MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port...

Страница 118: ...sword Privacy Password Set Read only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authenticatio...

Страница 119: ...IKE SA Lifetime Hours and IPSec SA Lifetime Hours appear only when Base Con guration is set to Secure IKE SA Lifetime Hours 1 2 4 8 24 IPSec SA Lifetime Hours 1 2 4 8 24 Proposed Encryption Method 3D...

Страница 120: ...s only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from wa...

Страница 121: ...efault IP Port 1 65535 80 HTTPS Device Certi cate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP F...

Страница 122: ...ers using either Windows or Macintosh operating systems When set to Off the printer lters PostScript print jobs using the standard protocol Enable USB Port Disable Enable Enable the standard USB port...

Страница 123: ...Protocol IPP Initiate Scans Remotely B W Print Network Folder Scan Control access to the printer functions Manage Permissions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports M...

Страница 124: ...evice Management Control group or user access to the printer functions applications and security settings Certi cate Management Menu item Menu item Con gure Certi cate Defaults Common Name Organizatio...

Страница 125: ...g When the limit is reached the print jobs for that user name and PIN are deleted Con dential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for con dential print jobs Notes...

Страница 126: ...ous Menu item Description Print Permission Off On Allow the user to print Default Print Permission Login Shows the default permission used for the user to print Note This setting shows only when one o...

Страница 127: ...Pro les List Print a list of pro les that are stored in the printer Asset Report Print a report that contains the printer serial number and model name Print Menu item Description Print Fonts PCL Fonts...

Страница 128: ...k and wireless settings on the printer Note This menu item appears only in network printers or printers connected to print servers Wi Fi Direct Connected Clients Print a page that shows the list of de...

Страница 129: ...noti cation for each supply item 5 Apply the changes Setting up e mail alerts Con gure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a pa...

Страница 130: ...d life may damage your Lexmark printer or its associated components Warning Potential Damage Supplies and parts without Return Program agreement terms may be reset and remanufactured However the manuf...

Страница 131: ...er model 2 Available only for contract managed printers For more information contact your Lexmark representative or system administrator Lexmark MX331 and MX431 Regular toner cartridges Item Worldwide...

Страница 132: ...m Europe Middle East Africa and Mexico United States Canada and Australia Regular toner cartridge 24B7005 24B7002 Ordering an imaging unit Extremely low print coverage for extended periods of time may...

Страница 133: ...ng unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not tou...

Страница 134: ...4 Unpack the new toner cartridge 5 Shake the toner cartridge to redistribute the toner Maintain the printer 134...

Страница 135: ...ert the imaging unit 8 Close the door Replacing the imaging unit 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the prin...

Страница 136: ...2 Remove the used imaging unit Maintain the printer 136...

Страница 137: ...ner cartridge until it clicks into place Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Wa...

Страница 138: ...Replacing the tray 1 Remove the used tray 2 Unpack the new tray 3 Insert the new tray Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and...

Страница 139: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 139...

Страница 140: ...7 Position the printer on its side 8 Remove the used pick roller assembly 9 Unpack the new pick roller assembly Note To avoid contamination make sure that your hands are clean Maintain the printer 140...

Страница 141: ...nit 14 Close the front door 15 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of re or electrical shock connect the power cord to an...

Страница 142: ...1 Remove the tray and then remove the used separator roller 2 Unpack the new separator roller Note To avoid contamination make sure that your hands are clean 3 Insert the new separator roller 4 Inser...

Страница 143: ...Replacing the ADF separator pad 1 Open the ADF cover 2 Remove the used ADF separator pad 3 Unpack the new ADF separator pad Maintain the printer 143...

Страница 144: ...4 Insert the new separator pad until it clicks into place 5 Close the ADF cover Maintain the printer 144...

Страница 145: ...t covered by the printer warranty 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint a...

Страница 146: ...TIAL INJURY To avoid the risk of re or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning...

Страница 147: ...glass Scanner glass 3 Close the scanner cover Cleaning the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer Maintain the printer...

Страница 148: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 148...

Страница 149: ...7 Position the printer on its side 8 Remove the pick roller assembly 9 Apply isopropyl alcohol to a soft lint free cloth and then wipe the pick roller assembly Maintain the printer 149...

Страница 150: ...JURY To avoid the risk of re or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 16 Turn on the...

Страница 151: ...people to lift it safely CAUTION POTENTIAL INJURY To avoid the risk of re or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION P...

Страница 152: ...g movements Make sure that your ngers are not under the printer when you set it down Make sure that there is adequate clearance around the printer Note Damage to the printer caused by improper moving...

Страница 153: ...pages on page 154 Dark print on page 155 Fine lines are not printed correctly on page 157 Folded or wrinkled paper on page 158 Gray background on page 159 Horizontal light bands on page 169 Incorrect...

Страница 154: ...int missing on page 174 Vertical light bands on page 170 Vertical white lines on page 171 Printing problems Print quality is poor Blank or white pages Note Before solving the problem print the Print Q...

Страница 155: ...touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Check the imaging unit for signs of damage Note Make sure that the photoconductor drum conta...

Страница 156: ...the control panel navigate to Settings Print Quality Toner Darkness c Print the document Is the print dark Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the p...

Страница 157: ...lity problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Is the print dark Go to ste...

Страница 158: ...t printed correctly Contact customer support The problem is solved Folded or wrinkled paper Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settin...

Страница 159: ...Settings Paper Tray Con guration Paper Size Type b Print the document Is the paper folded or wrinkled Contact customer support The problem is solved Gray background Note Before solving the problem pri...

Страница 160: ...Go to step 4 The problem is solved Step 4 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure...

Страница 161: ...lem is solved Go to step 3 Step 3 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Note Make sure that the setting matches the paper loaded b P...

Страница 162: ...light Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the p...

Страница 163: ...Go to step 6 The problem is solved Step 6 a Check the status of the toner cartridge From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section o...

Страница 164: ...of the imaging unit From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section of the pages printed check the status of the imaging unit Is the...

Страница 165: ...paper ip it over and then reload paper b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humi...

Страница 166: ...If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Contact customer support The problem is solved Step 4 a For two sided printing check if the p...

Страница 167: ...so may affect the quality of future print jobs b Print the document Is the printer printing solid black pages Go to step 3 The problem is solved Step 3 Check the imaging unit for signs of damage Note...

Страница 168: ...t quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Print the document Are text or images cut...

Страница 169: ...ate to Settings Paper Tray Con guration Paper Size Type b Print the document Does toner easily rub off Contact customer support The problem is solved Horizontal light bands Note Before solving the pro...

Страница 170: ...ce the imaging unit b Print the document Do horizontal light bands appear on prints Contact customer support The problem is solved Vertical light bands Note Before solving the problem print the Print...

Страница 171: ...ar on prints Contact customer support The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubles...

Страница 172: ...tomer support The problem is solved Vertical dark bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Tes...

Страница 173: ...printer and move the printer if necessary b Print the document Do vertical dark bands appear on prints Contact customer support The problem is solved Vertical dark lines or streaks Note Before solving...

Страница 174: ...rt The problem is solved Vertical dark streaks with print missing Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Q...

Страница 175: ...on touch screen printer models press to navigate through the settings Action Yes No Step 1 Using the Print Quality Test Pages check if the distance between the repeating defects is equal to any of the...

Страница 176: ...play c Print the document Is the document printed The problem is solved Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer Fo...

Страница 177: ...ces or Print dialog b Set the resolution to 600 dpi c Print the document Is the printer printing slow Go to step 4 The problem is solved Step 4 a From the home screen touch Settings Print Quality Prin...

Страница 178: ...Selecting a location for the printer on page 19 b Print the document Is the printer printing slow Contact customer support The problem is solved Job prints from the wrong tray or on the wrong paper A...

Страница 179: ...Step 2 The print job may contain a formatting error or invalid data Delete the print job and then send it again For PDF les generate a new le and then print the documents Are the documents printed The...

Страница 180: ...h or breaker Is the electrical outlet turned off by a switch or breaker Turn on the switch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on th...

Страница 181: ...ng another print copy scan or fax job Is the printer ready Go to step 2 Wait for the printer to nish processing the other job Step 2 Check if the ash drive is supported For more information see Suppor...

Страница 182: ...lorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported br...

Страница 183: ...3 Step 3 Connect to the correct Wi Fi network For more information see Connecting the printer to a Wi Fi network on page 45 Can the printer connect to the Wi Fi network The problem is solved Go to st...

Страница 184: ...function best with genuine Lexmark supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators...

Страница 185: ...Select the part or supply that you want to reset 3 To clear the message do either of the following For touch screen printer models press twice and then press twice For non touch screen printer models...

Страница 186: ...n the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly...

Страница 187: ...rpose feeder 4 Trays 5 Duplex unit 6 Rear door Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Note Make sur...

Страница 188: ...d paper Note Make sure that all paper fragments are removed 2 Lower the scanner Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sur...

Страница 189: ...uching interior areas of the printer 5 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause pri...

Страница 190: ...nside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed 7 Insert the imagin...

Страница 191: ...9 Open the multipurpose feeder 10 Flex fan and align the paper edges before loading 11 Reload paper Troubleshoot a problem 191...

Страница 192: ...tray 2 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the prin...

Страница 193: ...Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 4 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduc...

Страница 194: ...To reduce the risk of injury from a hot component allow the surface to cool before touching it 8 Remove the jammed paper Note Make sure that all paper fragments are removed 9 Close the rear door 10 Re...

Страница 195: ...duplex unit 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of th...

Страница 196: ...Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 3 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduc...

Страница 197: ...hat all paper fragments are removed 9 Close the duplex unit 10 Insert the tray Paper jam in the rear door 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge...

Страница 198: ...ing unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the qual...

Страница 199: ...uce the risk of injury from a hot component allow the surface to cool before touching it 4 Remove the jammed paper Note Make sure that all paper fragments are removed 5 Close the rear door 6 Insert th...

Страница 200: ...pe seal when printing Contact customer support The problem is solved Collated printing does not work Action Yes No Step 1 a From the control panel navigate to Settings Print Layout Collate b Touch On...

Страница 201: ...tly The problem is solved Go to step 3 Step 3 a Make sure that Tray Linking is set to Automatic For more information see Linking trays on page 42 b Print the document Do the trays link correctly The p...

Страница 202: ...not reprinted Action Yes No a From the control panel navigate to Settings Device Noti cations Jam Content Recovery b In the Jam Recovery menu select On or Auto c Print the document Are the jammed pag...

Страница 203: ...on page 31 Can you send an e mail The problem is solved Go to step 3 Step 3 Make sure that the printer is connected to a network and that the network is connected to the Internet Can you send an e ma...

Страница 204: ...using etherFAX on page 24 Can you set up etherFAX The problem is solved Go to https www etherfa x net lexmark Cannot send or receive faxes using analog fax Action Yes No Step 1 Resolve any error mess...

Страница 205: ...ect to a DSL lter or router that supports analog use For more information contact your DSL provider If you are using a private branch exchange PBX telephone service then make sure that you are connect...

Страница 206: ...sing etherFAX The problem is solved Go to step 3 Step 3 Split large documents into smaller le sizes Can you send or receive faxes using etherFAX The problem is solved Go to https www etherfa x net lex...

Страница 207: ...lved Contact customer support Poor fax print quality Action Yes No Step 1 Make sure that there are no print quality defects a From the control panel touch Settings Troubleshooting Print Quality Test P...

Страница 208: ...roblem is solved Go to step 2 Step 2 a From the document that you are trying to fax open the Print dialog b Select the printer and then click Properties Preferences Options or Setup c Click Fax and th...

Страница 209: ...ct customer support Cannot scan to a network folder Action Yes No Step 1 a Create a network folder shortcut b Scan a document using the shortcut For more information see Scanning to a network folder u...

Страница 210: ...e that you use forward slashes when typing the share path d From the Authentication menu select your authentication method Note If Authentication is set to Use assigned username and password then in t...

Страница 211: ...e scan job successful The problem is solved Go to step 2 Step 2 Check the le you want to scan a Make sure that the le name is not already used in the destination folder b Make sure that the document o...

Страница 212: ...2 Step 2 a Check the quality of the original document or photo b Adjust the scan quality settings c Copy the document or photo Is the copy quality satisfactory The problem is solved Contact customer...

Страница 213: ...d images or texts appear on the output Contact customer support The problem is solved Scanner does not close Action Yes No Remove obstructions that keep the scanner cover open Did the scanner cover cl...

Страница 214: ...to step 3 Step 3 a Turn off the printer wait for about 10 seconds and then turn the printer on b Copy or scan the document Is the scanner responding The problem is solved Contact customer support Adju...

Страница 215: ...ent Note If the margins of the test page are different from the original document then adjust Horizontal Adjust and Top Margin 7 Repeat step 5 and step 6 until the margins of the Copy Quick Test page...

Страница 216: ...These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark also offers recycling of packaging components in some countries or regions For more informat...

Страница 217: ...ply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product p...

Страница 218: ...s strictly prohibited PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its prin...

Страница 219: ...eeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in the Rule Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Con...

Страница 220: ...Y STAR emblem on the product or on a start up screen is certi ed to comply with Environmental Protection Agency EPA ENERGY STAR requirements as of the date of manufacture Temperature information Ambie...

Страница 221: ...ving mode 0 8 MX331 0 9 MX431dn MX431adn 1 1 MB3442 MX431adw XM1342 Hibernate The product is in a low level energy saving mode 0 1 Off The product is plugged into an electrical outlet but the power sw...

Страница 222: ...s a small amount of power then to completely stop product power consumption disconnect the power supply cord from the electrical outlet Total energy usage It is sometimes helpful to estimate the total...

Страница 223: ...Lexmark representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment conta...

Страница 224: ...for the effective hand over of a call to another device connected to the same line This equipment should not be used under any circumstances that may constitute a nuisance to other Telecom customers T...

Страница 225: ...oute ligne recevant des impulsions de comptage en Suisse Verwendung dieses Produkts in der Schweiz F r dieses Produkt muss ein schweizerischer Billing Tone Filter zur Z hlzeichen bertragung Lexmark Te...

Страница 226: ...ivantes 1 cet appareil ne doit pas causer d interf rences et 2 il doit accepter toutes les interf rences y compris les celles qui peuvent entra ner un fonctionnement ind sirable European Community EC...

Страница 227: ...t harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wit...

Страница 228: ...protection requirements of EC Council directives 2014 30 EU 2014 35 EU 2009 125 EC and 2011 65 EU as amended by EU 2015 863 on the approximation and harmonization of the laws of the Member States rel...

Страница 229: ...F LIMITED WARRANTY FOR LEXMARK LASER PRINTERS LEXMARK LED PRINTERS AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Inc Lexington KY This limited warranty applies to the United States an...

Страница 230: ...service and or replacement Lexmark may update the rmware in your printer to the latest version Firmware updates may modify printer settings and cause counterfeit and or unauthorized products supplies...

Страница 231: ...tsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tang...

Страница 232: ...interior of the printer 145 cleaning pick roller assembly 147 cleaning the printer 145 Cleaning the Scanner 128 cleaning the scanner 146 cleaning the touch screen 145 clearing jam in the duplex unit 1...

Страница 233: ...sting 64 fax destination shortcut creating 64 fax driver installing 43 fax log viewing 65 fax resolution changing 64 fax server using setting up the fax function 24 fax setup country or region speci c...

Страница 234: ...ement 124 Cloud Connector 127 Con dential Print Setup 125 Con g Menu 78 Copy Defaults 90 Custom Scan Sizes 89 Device 127 Eco Mode 73 Erase Temporary Data Files 126 Ethernet 114 E mail Defaults 103 E m...

Страница 235: ...aper curl 164 repeating defects 175 skewed print 165 solid black pages 166 text or images cut off 167 toner easily rubs off 168 vertical dark bands 172 vertical dark lines or streaks 173 vertical dark...

Страница 236: ...ment feeder ADF 67 using the scanner glass 67 scanning from ADF jagged image 213 jagged text 213 scanning quality problem 212 scheduling a fax 64 security slot locating 50 selecting a location for the...

Страница 237: ...lack pages 166 text or images cut off 167 toner easily rubs off 168 vertical dark bands 172 vertical dark lines or streaks 173 vertical dark streaks with print missing 174 vertical light bands 170 ver...

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