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Troubleshooting a printer on an Ethernet

network

Printer does not appear in the list of printers found

on the network

HECK

THE

THERNET

CABLE

•

Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.

•

Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet
cable into the network hub or wall connection.

•

Try using a different cable. Damage to the cable may not be obvious.

AKE

SURE

THE

PRINTER

POWER

Make sure the printer is connected to a power source and is turned on.

AKE

SURE

THAT

THE

NETWORK

OPERATING

PROPERLY

•

Try to access other computers on the network.

•

Make sure all switches, hubs, and other connecting devices are turned on.

AKE

SURE

THE

PRINTER

HAS

VALID

NETWORK

SETTINGS

Print a network setup page from the printer and check the following. Refer to the

User's Guide

for

instructions on how to print a network setup page.

•

Verify that the IP address is correct for your network.

•

Verify that the gateway is correct.

•

Verify that the network mask is the same as the network mask used for other computers and printers
on your network.

Cannot print to the network printer

HECK

THE

THERNET

CABLE

•

Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.

•

Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet
cable into the network hub or wall connection.

•

Try using a different cable. Damage to the cable may not be obvious.

AKE

SURE

THE

PRINTER

POWER

Make sure the printer is connected to a power source and is turned on.

AKE

SURE

THAT

THE

NETWORK

OPERATING

PROPERLY

•

Try to access other computers on the network.

•

Make sure all switches, hubs, and other connecting devices are turned on.

NINSTALL

AND

REINSTALL

THE

SOFTWARE

Troubleshooting a printer on an Ethernet network

Содержание X6650 - LEX ALL IN ONE PRINTER WIRELESS

Страница 1: ...Networking Guide 2008 www lexmark com ...

Страница 2: ......

Страница 3: ...es not print Windows only 17 Wi Fi indicator light is blinking orange during installation Windows only 18 Wi Fi indicator light is blinking orange during installation Macintosh only 20 Wi Fi indicator light is still orange 21 Wireless print server not installed 22 Communication not available message displays when printing wirelessly 22 Communication with printer lost when connected to Virtual Priv...

Страница 4: ...How are IP addresses assigned 31 What is a key index 31 Notices 32 Edition notice 32 Networking glossary 33 Index 34 Contents 4 ...

Страница 5: ...nd look for the network name If you cannot find the SSID or the security information for your network see the documentation that came with the wireless access point or contact your system support person Granting access to the software during installation Third partyapplications includingantivirus security andfirewallprogramsmayalertyouabouttheprinter software being installed For your printer to wo...

Страница 6: ...g updated Special wireless installation instructions The following instructions apply to customers using a LiveBox AliceBox N9UF Box FreeBox or Club Internet Before you begin Make sure your box is wireless enabled and activated to work on a wireless network For more information about configuring the box to work wirelessly see the documentation that came with your box Make sure your box is turned o...

Страница 7: ...ms and then select the printer program folder from the list 3 Click Tools Lexmark Wireless Setup Utility 4 Follow the instructions on the Welcome screen Note There is no need to remove the USB cable connecting the printer to the computer during wireless configuration Using the printer locally USB Select the connection type that describes how you currently access your printer If the printer is curr...

Страница 8: ...rrently access your printer If the printer is currently set up locally using USB connection 1 Do one of the following In Windows Vista click In Windows XP and earlier click Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Click Tools Lexmark Wireless Setup Utility 4 Follow the instructions on the Welcome screen Note There is no need to remove the US...

Страница 9: ...tart b Click Settings Printers 2 You will see two printers in the folder Lexmark XXXX Series USB Lexmark XXXX Series Network where XXXX is the model number of the printer 3 Select Set as Default Printer from the menu 4 Close the Printers or Printers and Faxes window Switching between USB Ethernet and wireless connections Macintosh only You canchange theway youaccessyour printer depending on yourne...

Страница 10: ...k interface to become active and acquire an IP address from the network 3 Add the printer see Add the printer on page 10 4 A second print queue will be created Remove the wireless queue if you do not want to switch back to accessing the printer over a wireless connection Note The wireless interface of the printer is disabled while it is connected to an Ethernet network Printer currently set up loc...

Страница 11: ...ws Control Panel and any remaining windows 8 Insert the installation software CD and follow the directions for wireless installation Note Donotconnecttheinstallationornetworkcablesuntilinstructedtodosobythesetupsoftware 9 When the available networks are displayed provide the network name and the security information you created in step 6 The installer will configure the printer for use with your c...

Страница 12: ...t 2 From the Network menu click Create Network 3 Create a name for the ad hoc network and then click OK Note Store the network name and password in a safe place for future reference Adding a printer to an existing ad hoc wireless network Note The printer can communicate on only one wireless network at a time Configuring the printer for an ad hoc wireless network will remove it from any other wirel...

Страница 13: ...r is located away from obstacles or electronic devices that could interfere with the wireless signal Make sure the printer and wireless access point are not separated by poles walls or support columns containing metal or concrete Manydevicescaninterferewiththewirelesssignal includingbabymonitors motors cordlessphones security system cameras other wireless networks and some Bluetooth devices Printi...

Страница 14: ...opy it exactly including any capital letters 2 Print the printer network setup page In the Wireless section look for SSID 3 Compare the SSID of the computer and SSID of the printer If the SSIDs are the same then the computer and the printer are connected to the same wireless network If the SSIDs are not the same then run the Lexmark Wireless Setup Utility again to set up the printer on the wireles...

Страница 15: ...r screen Cannot print over wireless network If you encountered problems while installing or if your printer does not appear in the printers folder or as a printer option when sending a print job you can try uninstalling and reinstalling the software These are possible solutions Try one or more of the following MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT WIRELESS ROUTER See i...

Страница 16: ...If you do not know the IP address of the wireless access point then do the following In Mac OS X version 10 5 a From the menu bar click System Preferences b Click Network c Click AirPort d Click Advanced e Click TCP IP The Router entry is typically the wireless access point In Mac OS X version 10 4 and earlier a From the menu bar click System Preferences b Click Network c From the Show pop up menu...

Страница 17: ...o this If programs request firewall access when you install the printer or try to print make sure you allow those programs to run Temporarily disable the firewall and install the wireless printer on the computer Re enable the firewall when you have completed the wireless installation Wi Fi indicator light is not lit CHECK POWER Make sure the light is on Wi Fi indicator light is green but the print...

Страница 18: ...reless networkingbutcannotconnecttothenetworkforwhichithasbeenconfigured Theprintermaybeunable to join the network because of interference its distance from the wireless access point wireless router or until its settings are changed These are possible solutions Try one or more of the following MAKE SURE THE ACCESS POINT IS ON Check the access point and if necessary turn it on MOVE YOUR ACCESS POIN...

Страница 19: ...lick All Programs Accessories 3 Click Command Prompt In Windows XP and earlier 1 Click Start 2 Click All Programs or Programs Accessories Command Prompt b Type ping followed by a space and the IP address of the wireless access point For example ping 192 168 0 100 c Press Enter 3 Check to see whether the access point responds If the access point responds you will see several lines appear that start...

Страница 20: ...You may find that reception improves if you experiment with different angles for the printer and or wireless access point antennas MOVE YOUR PRINTER Move the printer closer to the wireless access point Although the possible distance between devices in 802 11b or 802 11g networks is 300 feet the effective range for optimal performance is generally 100 150 feet You can find the signal strength of th...

Страница 21: ...it may indicate that the printer is Not configured in infrastructure mode Waiting to make an ad hoc connection to another wireless device Theprintermaybeunabletojointhenetworkbecauseofinterference itsdistancefromthewirelessaccess point wireless router or until its settings are changed These are possible solutions Try one or more of the following CHECK NETWORK NAME Make sure your network does not h...

Страница 22: ...e a problem with your wireless network Make sure that the laptop and printer have both received IP addresses For more information on locating IP addresses refer to How do I locate IP addresses on page 30 Iftheprinterand orthelaptopdoesnothave anIPaddress orifeitherhasanaddressof169 254 x y where x and y are any two numbers between 0 and 255 1 Shut down the device that does not have a valid IP addr...

Страница 23: ... where the printer can physically connect to the network Use a new network cable when possible to avoid potential problems caused by a damaged cable Installing the printer on a wired Ethernet network Before you install the printer on a wired network make sure that You have completed the initial setup of the printer Your router is on and your network is set up and working properly Your computer is ...

Страница 24: ...d check the following Refer to the User s Guide for instructions on how to print a network setup page Verify that the IP address is correct for your network Verify that the gateway is correct Verifythatthenetworkmaskis thesameasthenetworkmaskusedforothercomputersandprinters on your network Cannot print to the network printer CHECK THE ETHERNET CABLE Check the Ethernet cable and the Ethernet connec...

Страница 25: ...unicate with each other For a device to be able to communicate wirelessly it must have a wireless print server attached or installed that lets it receive and transmit radio waves What types of wireless network security are available The wireless printer supports four security options no security WEP WPA and WPA2 No Security It is not recommended to use no security at all on a home wireless network...

Страница 26: ... network they must be connected by cables and or have wireless network adapters built in or installed in them There are many different ways a network can be set up Five common examples appear below Note The printers in the following diagrams represent printers with internal print servers built in to them so that they can communicate over a network Wired network example Adesktopcomputer alaptop and...

Страница 27: ... If you access the Internet over a wireless connection you will lose Internet access if you are connect to an ad hoc network Why do I need an installation cable When setting up the printer on your wireless network the printer will need to temporarily connect to a computer using the installation cable This temporary connection is used to set up the wireless settings of the printer The installation ...

Страница 28: ... Infrastructure Ad hoc Requirements for all devices Unique IP address for each device Yes Yes Same SSID Yes including the wireless access point Yes Lexmark recommends setting up a network in infrastructure mode using the installation CD that came with the printer Infrastructure mode is the recommended setup method because it offers Increased network security Increased reliability Faster performanc...

Страница 29: ...the access point Do not place your access point on a printer Printers can also interfere with the wireless signal ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the wireless signal is able to pass through an object it is slightly weakened If it passes throughtoomanyobjects itcanbesignificantlyweakened Allobjectsabsorbpartofthewirelesssignal when it passes through them and certain types ...

Страница 30: ...s but Transmission Control Protocol Internet Protocol TCP IP is the most popular TCP IP is used to send data over the Internet as well as over most corporate and home networks Because computers do not understand words and instead rely upon numbers for communication TCP IP requiresthateverydeviceonanetworkusingTCP IPtocommunicatemusthaveanIPaddress IPaddresses are essentially unique computer names ...

Страница 31: ...ormation after selecting your printer from the available list What is a key index A wireless access point wireless router can be configured with as many as four WEP keys Only one key is used on the network at a time however The keys are numbered and the number of a key is referred to as its key index All devices on the wireless network must be configured to use the same key index when multiple WEP...

Страница 32: ...rvice is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s r...

Страница 33: ...rk hub A device that connects multiple devices on a wired network network name See SSID Service Set Identifier on page 33 ping A test to see if your computer can communicate with another device printer nickname The name you assign to your printer so that you and others can identify it on the network router A device that shares a single Internet connection with multiple computers or other devices T...

Страница 34: ...1 N N9UF Box 6 network connection with USB 29 network printer installing 31 network printer does not show up in printer selection list during installation Windows 14 network security 26 network setup page printing 13 network troubleshooting cannot print to network printer 24 printer to be configured does not appear in list of printers found on network 24 networking finding IP address of computer 3...

Страница 35: ...working overview 25 security 25 security information 26 signal strength 28 SSID 25 troubleshooting 13 types of wireless networks 28 wireless network compatibility 5 wireless print server not installed 22 wireless settings changing after installation Mac 7 wireless setup information needed for 5 wireless signal strength 28 wireless signal absorption 29 wireless troubleshooting changing wireless set...

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