Apps list >
Run
> type
control printers
>
OK
In Windows 7 or earlier
a
Click
, or click
Start
and then click
Run
.
b
In the Start Search or Run dialog, type
control printers
.
c
Press
Enter
, or click
OK
.
2
Right
‑
click the printer, and then select
Properties
(for Windows Vista or earlier) or
Printer
properties
(for Windows 7 or later).
3
Click the
Ports
tab.
4
Click the box next to
Enable bidirectional support
if it is not already checked.
5
Click
Apply
>
OK
, and then try to print again.
Troubleshooting
53
