14
T R O U B L E S H O O T I N G
Problem
Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop
using the air purifier and contact
Customer Support
(see
page 17).
Plug the air purifier into a different outlet.
Air purifier may be malfunctioning. Contact
Customer
Support
(see page 17).
Air purifier makes an unusual
noise when the fan is on.
Make sure the filter is properly in place with plastic
packaging removed (see page 7).
Replace the filter (see page 13).
Air purifier may be damaged, or a foreign object may be
inside. Stop using the air purifier and contact
Customer
Support
(see page 17).
Do not
try to repair the air
purifier.
Airflow is significantly
reduced.
Make sure the filter’s plastic packaging is removed.
Tap
to increase the fan speed.
Leave at least 15 in / 38 cm of clearance on all sides of the
air purifier.
Replace the filter (see page 13).
Poor air purification quality.
Tap
to increase the fan speed.
Make sure no objects are blocking the top or sides of the
air purifier for proper airflow.
Close doors and windows while running the air purifier.
Make sure the filter is removed from its plastic packaging
and properly in place (see page 7).
If the room is larger than 710 ft² / 66 m², air purification
will take longer. The air purifier may not be as effective in
significantly larger rooms.
Replace the filter (see page 13).
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