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10
Troubleshooting
Symptom
Solution
The diffuser does
not turn on.
Check if the DC plug is securely plugged into the DC jack.
Check if the AC plug of AC / DC adapter is securely connected
to the power outlet.
The diffuser won’t
mist.
Check if the water level in the water tank is too low or higher
than the max capacity.
Check to see if the mist outlet is clogged. Tap the outlet gently if
water is blocking mist flow.
Use a cotton swab to clean the ultrasonic diffuser located in the
center of the diffuser tank.
The mist is weaker
than usual.
If the scent is too faint, add more drops of essential oil to prefer-
ence. Do not exceed 10 drops.
Make sure the oil you’re using is water-soluble, if not please
change it immediately. The long-term use of oil soluble essential
oil also will damage the device.