If your problem is not listed,
please contact
Customer Support
(see page 23)
.
VESYNC APP TROUBLESHOOTING
My smart air purifier isn’t connecting to the VeSync app.
•
Make sure your phone has Bluetooth® turned on and is not currently connected to
another Bluetooth device.
•
During the setup process, you must be on a secure 2.4GHz Wi-Fi® network. Confirm that
the network is working correctly.
•
Make sure the Wi-Fi password you entered is correct.
•
There should be no spaces at the beginning or end of the password.
•
Test the password by connecting a different electronic device to the router.
•
If you’re manually typing in the SSID and password, double check that both are
entered correctly.
•
Try moving your air purifier closer to the router. Your phone should be as close as
possible to your air purifier.
•
Your router may need to be at a higher location, away from obstructions.
•
Make sure your air purifier and router are away from appliances (such as microwave
ovens, refrigerators, electronic devices, etc.) to avoid signal interference.
•
If you’re using a VPN, make sure it’s turned off while setting up your air purifier.
•
Disable portal authentication for your Wi-Fi network. If portal authentication is enabled,
the air purifier will not be able to access your Wi-Fi network, and setup will fail.
My air purifier is offline.
•
Make sure the air purifier is plugged in and has power, then refresh the VeSync menu
by swiping down on the screen.
•
Make sure your router is connected to the internet and your phone’s network
connection is working.
•
Delete the offline air purifier from the VeSync app. Swipe left (iOS®) or press and hold
(Android™), then tap
Delete
. Reconfigure the air purifier with the VeSync app.
Note:
Portal authentication means that you need to sign in to your Wi-Fi network through a
web page before you can use the Internet.
Note:
Power outages, internet outages, or changing Wi-Fi routers may cause the air purifier to
go offline.
DECLARATION OF CONFORMITY
Arovast Corporation hereby declares that this product is in compliance with the essential
requirements and other relevant provisions of Directive 2014/53/EU, UK Radio Equipment
Regulations 2017 and all other applicable EU and UK directive requirements.
The complete declaration of conformity can be found at:
https://levoit.com/euro/compliance
EN
22
