Problem
Possible Solution
Air purifier will not turn
on or respond to button
controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If so, stop using the
air purifier and contact
Customer Support
(see page 20).
Plug the air purifier into a different outlet.
The air purifier may be malfunctioning. Contact
Customer
Support
(see page 20).
Airflow is significantly
reduced.
Make sure the filter is removed from its packaging and properly
in place (see page 8).
Tap
to increase the fan speed.
Make sure there are at least 38 cm / 15 inches of clearance on all
sides of the air purifier.
The pre-filter may be clogged by large particles, such as hair or
lint, blocking air flow. Clean the pre-filter (see page 14).
Replace the filter (see page 15).
Air purifier makes an
unusual noise while the
fan is on.
Make sure the filter is properly in place with plastic packaging
removed (see page 8).
Make sure the air purifier is operating on a hard, flat, level
surface.
Replace the filter (see page 15).
The air purifier may be damaged, or a foreign object may be
inside. Stop using the air purifier and contact
Customer Support
(see page 20).
Do not
try to repair the air purifier.
Strange smell coming
from the purifier.
Clean the filter or replace if necessary.
Make sure not to use your air purifier in an area with high
humidity or while diffusing essential oils.
T R O U B L E S H O OT I N G
EN
16
