Troubleshooting:
Q:
New Keyboard Functions Not Working?
A:
You plugged in a new keyboard while the computers were running, so the operating
system failed to initialize the new keyboard functions. Restart the computers so that
the operating system can recognize the new functions.
Q:
Why does the KVM auto-switch to a computer that is turned off?
A:
The KVM recognizes computers based on power from USB. Some motherboards still
supply power to the USB even though the computer is turned off, causing the KVM to
mistakenly auto-switch to it. To remedy this problem, unplug the USB of the computer
that it is turned off.
Q:
Why does it take so long to exit auto-scanning after pressing ESC?
A:
Different keyboards transmit their keystroke inputs. We have found that the response
from some keyboards will be slower.
Q:
Why is my USB 2.0 hub or device recognized as a USB 1.x?
A:
The USB connector on the KVM acts only as a pass-through cable. So USB 2.0
compatibility will depend on the source of the USB (motherboard or adapter)
Q:
Why DVI KVM Switch cannot detect VGA signal?
A:
Although the DVI KVM Switch is using DVI-I connector, but the hardware itself cannot
recognize the analog signal from VGA device. So using the VGA to DVI connector
cannot help DVI KVM Switch to detect VGA device. DVI KVM Switch can only accept
digital signal from device with DVI connector.
