Lenovo USB 3.0 to DVI/VGA Monitor Adapter, Руководство пользователя

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Chapter 4. Troubleshooting
This section contains troubleshooting information for the USB 3.0 to DVI/VGA Monitor Adapter. If you
encounter any of the following problems when using the USB 3.0 to DVI/VGA Monitor Adapter, refer to
the corresponding answers.
• Q : Why does my computer not enter sleep/hibernation/restart mode successfully with the adapter
attached to the system?
A : Please update your system side USB 3.0 host controller driver to solve this problem. To get the latest
driver, please go to http://www.lenovo.com/support.
• Q : Why does the Hybrid Graphics Card system (a system that has both independent graphics cards and
integrated graphics cards installed in your computer) not support more than three USB 3.0 to DVI/VGA
adapters?
A : This is a Microsoft limitation. The Hybrid Graphics Card system supports at most three USB 3.0
to DVI/VGA adapters simultaneously.
• Q : Why does the USB 3.0 to DVI/VGA Monitor Adapter not work when my computer is starting?
A : The USB 3.0 to DVI/VGA Monitor Adapter only works when the computer has completed the starting
process.
• Q : Why does the USB 3.0 to DVI/VGA Monitor Adapter not work when my computer is using a DOS
(Disk Operating System) based system?
A : The USB 3.0 to DVI/VGA Monitor Adapter only works in the Microsoft Windows operating systems.
• Q : Why does my DVD player not work when I try to connect the extended monitor?
A : Some DVD player might not support playing DVD on an extended monitor. You can enable the DVD
player on an extended monitor by doing the following:
1. Click the Lenovo USB 3.0 to DVI/VGA Monitor Adapter icon in the lower right corner of your
computer screen.
2. Select Advanced... to directly open the Display Settings window.
3. In the Display Settings window, select Settings . Select the serial number of your external monitor
and then select make it the primary display .
4. Try to play your DVD video on the extended monitor.
If you encounter any of the following problems when using the USB 3.0 to DVI/VGA Monitor Adapter, refer to
the corresponding solutions.
• Problem : The external monitor display(s) are blank.
Solution :
– Ensure that the notebook computer connected to the adapter is running correctly and is not in standby
or hibernation mode. When the notebook computer is in standby or hibernation mode, the external
monitor display(s) are always blank.
– Ensure that the device drivers are installed following the installation instructions and the icon for the
adapter is visible in the Windows notification area.
– Ensure that the video output function is not disabled.
– Ensure the following connections are correct:
– The connection between the USB 3.0 cable and your notebook computer
– The connection between the USB 3.0 port and the adapter
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