Services
Lenovo Services is a dedicated partner to customer success. Lenovo's goal for customers is to reduce capital
outlays, mitigate IT risks, and accelerate time to productivity.
Here is a more in-depth look at what Lenovo can do for their customers:
Asset Recovery Services
Asset Recovery Services (ARS) helps customers recover the maximum value from their end-of-life
equipment in a cost-effective and secure way. On top of simplifying the transition from old to new
equipment, ARS mitigates environmental and data security risks associated with data center equipment
disposal. Lenovo ARS is a cash-back solution for equipment based on its remaining market value,
yielding maximum value from aging assets and lowering total cost of ownership for customers.
Assessment Services
An assessment helps solve customer IT challenges through an onsite, multi-day session with a Lenovo
technology expert. Lenovo performs a tools-based assessment which provides a comprehensive and
thorough review of a company's environment and technology systems. In addition to the technology-
based functional requirements, the consultant also discusses and records the non-functional business
requirements, challenges, and constraints. Assessments help organizations, no matter how large or
small, get a better return on their IT investment and overcome challenges in the ever-changing
technology landscape.
Design Services
Professional Services consultants perform infrastructure design and implementation planning to support
customer's strategy. The high-level architectures provided by the assessment service are turned into
low level designs and wiring diagrams, which are reviewed and approved prior to implementation. The
implementation plan will demonstrate an outcome-based proposal to provide business capabilities
through infrastructure with a risk-mitigated project plan.
Basic Hardware Installation
Lenovo experts can seamlessly manage the physical installation of customer's server, storage, or
networking hardware. Working at a time convenient for the customer (business hours or off shift), the
technician will unpack and inspect the systems on customer site, install options, mount in a rack
cabinet, connect to power and network, check and update firmware to the latest levels, verify operation,
and dispose of the packaging, allowing customers to focus on other priorities.
Deployment Services
When investing in new IT infrastructures, customers need to ensure that their business will see quick
time to value with little to no disruption. Lenovo deployments are designed by development and
engineering teams who know Lenovo products and solutions better than anyone else, and Lenovo
technicians own the process from delivery to completion. Lenovo will conduct remote preparation and
planning, configure and integrate systems, validate systems, verify and update appliance firmware, train
on administrative tasks, and provide post-deployment documentation. Customer’s IT teams leverage
Lenovo skills to enable IT staff to transform with higher level roles and tasks.
Integration, Migration, and Expansion Services
Integration, Migration, and Expansion Services allow to move existing physical and virtual workloads
easily, or to determine technical requirements to support increased workloads while maximizing
performance. These services include tuning, validation, and documenting ongoing run processes, and
they leverage migration assessment planning documents to perform necessary migrations.
Some service options may not be available in every country. For more information about Lenovo
service offerings that are available in a specific country or area, contact a local Lenovo sales representative or
business partner.
Regulatory compliance
Lenovo ThinkSystem SR250 Server
47
