Warranty and maintenance
The NE2572 RackSwitch comes with a 3-year Customer Replaceable Unit (CRU) hardware limited
warranty with 9x5 Next Business Day (NBD) parts delivered and includes a 3-year software license, which
provides entitlement to software upgrades over that period. The options that are installed in the switch
assume the switch’s base warranty and any Lenovo warranty service upgrade for the switch. Lenovo also
allows one no-charge support call within 90 days of purchase to get assistance and help resolve problems
with the configuration of recently purchased Lenovo network switches.
Some countries might have different warranty terms and conditions than the standard warranty. This is due
to local business practices or laws in the specific country. Local service teams can assist in explaining
country-specific terms when needed. Examples of country-specific warranty terms are second or longer
business day parts delivery or parts-only base warranty.
If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will
dispatch a service technician to the customer site to perform the replacement. Onsite labor under base
warranty is limited to labor for replacement of parts that have been determined to be field-replaceable units
(FRUs). Parts that are determined to be customer-replaceable units (CRUs) do not include onsite labor
under base warranty.
If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement
parts that are under base warranty (including FRUs) that will be sent to a requested location for self-
service. Parts-only service does not include a service technician being dispatched onsite. Parts must be
changed at customer’s own cost and labor and defective parts must be returned following the instructions
supplied with the spares parts.
Also available are Lenovo Services warranty maintenance upgrades and post-warranty maintenance
agreements, with a well-defined scope of services, including service hours, response time, term of service,
and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For information about Lenovo warranty service upgrade offerings that are
available in your country or area, refer to the following resources:
Service part numbers in Lenovo Enterprise Solutions Configurator (LESC):
http://lesc.lenovo.com/ss
Lenovo Services Availability Locator
https://lenovolocator.com/
Lenovo ThinkSystem NE2572 RackSwitch
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