
Chapter 5. Diagnostics
Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two diagnostic programs preinstalled on your computer:
v
Lenovo System Toolbox (used to diagnose problems while running the Windows
operating system)
v
PC-Doctor for Windows PE (used when your Windows operating system does
not start)
Notes:
1.
You can also download the latest version of the Lenovo System Toolbox and
PC-Doctor for DOS diagnostic programs from:
http://www.lenovo.com/support
See “Lenovo System Toolbox” and “PC-Doctor for DOS” on page 46 for
detailed information.
2.
If you are unable to isolate and repair the problem yourself after you run
Lenovo System Toolbox and PC-Doctor for Windows PE, save and print the log
files created by both diagnostic programs. You will need the log files when you
speak to a Lenovo technical support representative. (The log file created by
Lenovo System Toolbox is automatically saved in C:\PCDR\DETAILED.txt.)
Lenovo System Toolbox
Lenovo System Toolbox is a diagnostic program that works through the Windows
operating system and enables you to view symptoms and solutions for computer
problems, access the Lenovo troubleshooting center, update system drivers, and
review system information.
To run Lenovo System Toolbox, click
Start
→
All Programs
→
Lenovo System
Toolbox
→
Lenovo System Toolbox
. Follow the instructions on the screen. For
additional information about running the diagnostic program, refer to the Lenovo
System Toolbox help system.
If you still suspect a problem after Lenovo System Toolbox runs successfully, run
PC-Doctor for Windows PE to help you diagnose the computer problem.
Lenovo System Toolbox also has problem determination aids that determine
software and usage problems.
PC-Doctor for Windows PE
The PC-Doctor for Windows PE diagnostic program is part of the Rescue and
Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE if
you are unable to start the Windows operating system or if Lenovo System
Toolbox has not been successful in isolating a possible problem.
© Copyright Lenovo 2008
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