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Lenovo ThinkPad Yoga 11e Скачать руководство пользователя страница 141

Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

•

“Before you contact Lenovo” on page 125

•

“Getting help and service” on page 125

•

“Purchasing additional services” on page 127

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo at http://www.lenovo.com/register. For more information, see
“Registering your computer” on page 17.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software programs were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information

© Copyright Lenovo 2014, 2015

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Содержание ThinkPad Yoga 11e

Страница 1: ...User Guide ThinkPad 11e and ThinkPad Yoga 11e ...

Страница 2: ...145 The latest Safety Warranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com UserManuals Seventh Edition July 2015 Copyright Lenovo 2014 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth ...

Страница 3: ...ing system 19 Using the multi touch screen 19 Special keys 23 Using the touch pad 24 Using the ThinkPad Yoga 11e in different modes 25 Rotating the computer display 25 Notebook mode 26 Stand mode 27 Tablet mode 28 Tent mode 29 Using the tablet buttons 30 Power management 31 Using the ac power 31 Checking the battery status 31 Charging the battery 32 Managing the battery power 32 Power saving modes...

Страница 4: ...y information for the Windows 8 1 operating system 100 Refreshing your computer 100 Resetting your computer to the factory default settings 100 Using the advanced startup options 101 Recovering your operating system if Windows 8 1 fails to start 101 Creating and using recovery media 101 Recovery overview for the Windows 10 operating system 102 Resetting your computer 103 Using advanced startup opt...

Страница 5: ...EE and recycling information 135 Important WEEE information 135 Recycling information for China 135 Recycling information for Japan 135 Recycling information for Brazil 136 Battery recycling information for Taiwan 137 Battery recycling information for the European Union 137 Battery recycling information for the United States and Canada 137 Appendix C Restriction of Hazardous Substances Directive R...

Страница 6: ...iv User Guide ...

Страница 7: ...ard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm you...

Страница 8: ... Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially...

Страница 9: ...or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter The computer product power cord or power adapter has been exposed to ...

Страница 10: ...ds For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overhe...

Страница 11: ...s is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult a...

Страница 12: ...r expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that...

Страница 13: ...s on the amount of system activity and the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or charge the battery near flammable materials or...

Страница 14: ...erwise in the installation and configuration procedures Do not use your computer until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 F...

Страница 15: ...and characteristic voltage of 75 mV Using headphones that do not comply with EN 50332 2 can be dangerous due to excessive sound pressure levels If your Lenovo computer came with headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure th...

Страница 16: ...xiv User Guide ...

Страница 17: ...tion on page 8 Features on page 11 Specifications on page 12 Lenovo programs on page 13 Locating computer controls connectors and indicators This topic introduces the computer hardware features to give you the basic information that you need to start using the computer Front view ThinkPad 11e front view 1 Microphone 2 Camera in use indicator 3 Camera 4 Speakers 5 System status indicator 6 Touch pa...

Страница 18: ...Pad logo on the palm rest functions as a system status indicator For more information see Status indicators on page 7 6 Touch pad Your computer is equipped with a touch pad under the bottom edge of the keyboard The touch pad enables you to move the pointer without the use of a conventional mouse For more information see Using the touch pad on page 24 ThinkPad Yoga 11e front view 1 Proximity sensor...

Страница 19: ... dot in the ThinkPad logo on the palm rest functions as a system status indicator For more information see Status indicators on page 7 7 Touch pad Your computer is equipped with a touch pad under the bottom edge of the keyboard The touch pad enables you to move the pointer without the use of a conventional mouse For more information see Using the touch pad on page 24 8 Windows button For Windows 7...

Страница 20: ...mple by pressing the power button you can turn off the computer or put the computer into sleep or hibernation mode To change what the power button does do the following 1 Go to Control Panel then change the view of Control Panel from Category to Large icons or Small icons 2 Click Power Options Choose what the power buttons do 3 Follow the instructions on the screen 2 Volume control buttons Use the...

Страница 21: ...ary object Note You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature Left side view Note Your computer might look slightly different from the following illustration 1 Power connector 2 Ethernet connector 3 Always On U...

Страница 22: ...you want to charge these devices when the computer is in hibernation mode or is turned off and the computer is not connected to ac power do the following For Windows 7 Start the Power Manager program click the Global Power Settings tab and then follow the instructions on the screen For Windows 8 1 and Windows 10 Start the Lenovo Settings program click Power and then follow the instructions on the ...

Страница 23: ... get too hot when the computer is running heavy tasks When you are using or carrying the computer take care to avoid direct contact to the fan louvers Status indicators The status indicators show the current status of your computer Note Your computer might look slightly different from the following illustrations 1 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function For mor...

Страница 24: ...p mode Blinks for three times The computer is initially connected to power Off The computer is off or in hibernation mode 7 Wireless status indicator The wireless status indicator is located on the outer lid of the computer and it helps you identify the wireless status of your computer Solid green The wireless features of the computer are on Off The wireless features of the computer are off Locati...

Страница 25: ...t come with your computer For a preinstalled wireless module this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo Note Do not remove or replace a preinstalled wireless module by yourself For module replacement you must contact Lenovo service first Lenovo is not responsible for any damage caused by unauthorized replacement For a user replac...

Страница 26: ...the version of Windows 8 1 or Windows 10 that is preinstalled your computer might have a Genuine Microsoft label affixed to its cover See http www microsoft com en us howtotell Hardware aspx for illustrations of the various types of Genuine Microsoft labels In the People s Republic of China the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 8 1 ...

Страница 27: ...emory module DDR3 LV SODIMM Double data rate 3 low voltage synchronous dynamic random access memory DDR3 LV SDRAM The memory capacity varies depending on your computer model To view the memory information of your computer do the following For Windows 7 Open the Start menu right click Computer and then click Properties For Windows 8 1 Go to the desktop screen and then move the pointer to the top ri...

Страница 28: ... features Integrated wireless LAN Integrated Bluetooth Features for ThinkPad Yoga 11e only Accelerometer Digital compass Gyrometer Multi touch screen Proximity sensor Windows button Specifications This topic lists the physical specifications for your computer Dimensions Width 300 mm 11 81 inches Depth 216 mm 8 50 inches Height ThinkPad 11e 22 30 mm 0 88 inch ThinkPad Yoga 11e 22 90 mm 0 90 inch Ma...

Страница 29: ... eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely The available programs might vary depending on the preinstalled Windows operating system To learn more about the programs and other computing solutions offered by Lenovo go to http www lenovo com support Accessin...

Страница 30: ...soon as the shock sensor senses that the environment is stable again minimal change in system tilt vibration or shock it turns on the internal storage drive Auto Scroll Utility Windows 7 Windows 8 1 This program enhances your experience with window operation The window position of a foreground application is automatically adjusted The scroll bar on a user interface is also automatically adjusted C...

Страница 31: ...ce and power saving REACHit Windows 7 Windows 8 1 and Windows 10 REACHit enables you to manage all your files no matter where they are stored inside one single app Connect your devices along with multiple cloud storage accounts for an easier and faster way to access your stuff Recovery Media Windows 7 and Windows 10 The Recovery Media program enables you to restore the contents of the hard disk dr...

Страница 32: ...16 User Guide ...

Страница 33: ...xtended privileges and services to registered users When you register your computer with Lenovo you also will receive the following benefits Quicker service when you call Lenovo for help Automatic notification of free software and special promotional offers To register your computer with Lenovo go to http www lenovo com register Then follow the instructions on the screen Note If you are using the ...

Страница 34: ...r to open either the desktop or the Start screen by default To set the default startup screen do the following 1 On the desktop move your pointer to the taskbar at the bottom of the screen and right click on the taskbar 2 Click Properties The Taskbar and Navigation properties window is displayed 3 On the Navigation tab locate the Start screen section and then do one of the following To set the des...

Страница 35: ...lp about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system to help you get the most of your computer To access the Windows help information system do one of the following For Windows 7 Open the Start menu and then click Help and Support For Windows 8 1 Move your pointer to the top right or bottom right c...

Страница 36: ...h as lists pages and photos Touch Drag an item to the desired location Mouse action Click hold and drag an item Function Move an object Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the mouse wheel backward Function Zoom out Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Touch Pu...

Страница 37: ...on View the recently used apps or select an active app from the list Touch Swipe up to the top edge Mouse action Click the downward arrow located near the bottom left corner of the Start screen Function View all apps on the Start screen Touch Swipe in from the top or bottom edge of the Start screen tap Customize and then tap the desired icon Mouse action Right click a blank area on the Start scree...

Страница 38: ...sor to the top edge of the screen Function Show a hidden title bar Long swipe when your computer is in tablet mode Touch Swipe in from the top edge to the bottom edge Mouse action From the top edge of the screen click and hold move the pointer to the bottom of the screen and then release Function Close the current app Tips on using the multi touch screen The multi touch screen is a glass panel cov...

Страница 39: ... the Keyboard Properties window click the Fn and function keys or ThinkPad F1 F12 keys tab 3 Select the options of your preference Enables or disables the Fn Lock function When the Fn Lock function is enabled The Fn Lock indicator is on To input F1 F12 press the function keys directly To initiate the special function printed as an icon on each key press the Fn key and the corresponding function ke...

Страница 40: ...n Fn End Has the same function as the Insert key on a conventional keyboard Fn B Has the same function as the Break key on a conventional keyboard Fn K Has the same function as the ScrLK key on the conventional keyboard Fn P Has the same function as the Pause key on the conventional keyboard Fn S Has the same function as the SysRq key on the conventional keyboard Using the touch pad Note Your comp...

Страница 41: ...26 Stand mode on page 27 Tablet mode on page 28 Tent mode on page 29 Using the tablet buttons on page 30 Using the multi touch screen on page 19 Rotating the computer display You can open the computer display of your ThinkPad Yoga 11e computer to any angle within a range of up to 360 degrees as shown in the following illustration Note You computer might look slightly different from the following i...

Страница 42: ...ter display or hinges might get damaged Do not apply too much force to the upper right or upper left corner of the computer display Open the computer display slowly to any angle within a range of less than 190 degrees as shown in the following illustration The degrees refers to the angle degrees between the LCD and the keyboard Your computer is now in notebook mode Note You computer might look sli...

Страница 43: ...such as viewing photos and playing videos Attention Do not rotate the computer display with too much force otherwise the computer display or hinges might get damaged Do not apply too much force to the upper right or upper left corner of the computer display If your computer is in notebook mode do the following to turn the computer from notebook mode into stand mode 1 Slowly rotate the computer dis...

Страница 44: ...enarios that require frequent interaction with the screen such as browsing the Web site Attention Do not rotate the computer display with too much force otherwise the computer display or hinges might get damaged Do not apply too much force to the upper right or upper left corner of the computer display If your computer is in stand mode do the following to turn the computer from stand mode into tab...

Страница 45: ...e limited interaction with the screen such as viewing photos and making a presentation Attention Do not rotate the computer display with too much force otherwise the computer display or hinges might get damaged Do not apply too much force to the upper right or upper left corner of the computer display If your computer is in tablet mode do the following to turn the computer from tablet mode into te...

Страница 46: ...age 19 Using the tablet buttons The ThinkPad Yoga 11e computer is equipped with tablet buttons as shown in the following illustration You can control some functions of your computer through the tablet buttons without the use of the keyboard Note You computer might look slightly different from the following illustration 1 Power button Press the power button to turn on the computer 2 Speaker volume ...

Страница 47: ...adapter Connecting to ac power To connect the computer to ac power do the following Attention Using an improper power cord might cause severe damage to your computer Note Ensure that you perform the actions in the order in which they are listed 1 Connect the power cord to the ac power adapter 2 Connect the ac power adapter to the power connector of the computer 3 Connect the power cord into an ele...

Страница 48: ...ry power is low but the alarm message has not yet been displayed the message will be displayed when the computer resumes To return to normal operation when the message is displayed click OK Charging the battery It is recommended that you charge the battery when the battery power remaining is low For example When you find that the percentage of the remaining power is low When the power alarm alerts...

Страница 49: ...0 Define what the power button does first then press the power button to put the computer into hibernation mode For more information see Front view on page 1 If you put your computer into hibernation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled by default If you put your computer into hibernation mode with the wake up function ena...

Страница 50: ...you establish wireless connections and monitor the connection status This enables you to stay connected to your network while you are at the office in a meeting room or at home with no need for a wired connection To establish a wireless LAN connection do the following 1 Click the wireless network connection status icon in the Windows notification area A list of available wireless networks is displ...

Страница 51: ...dio is off Power to the wireless radio is on No association Power to the wireless radio is on No signal Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your computer closer to the wireless access point Power to the wireless radio is on The signal strength of the wireless connection is marginal Power to the wireless radio is o...

Страница 52: ...play choose display modes and change display settings For more information about the external display refer to the manuals provided with it Connecting an external display You can connect an external display to the computer by doing the following 1 Connect the external display to an appropriate video connector on your computer for example the HDMI connector 2 Connect the external display to an elec...

Страница 53: ...bles you to enjoy various multimedia audio features Compliant with Intel High Definition Audio Playback of musical instrument digital interface MIDI and moving picture experts group audio layer 3 MP3 files Recording and playback of pulse code modulation PCM and waveform audio file format WAV files Recording from various sound sources such as a headset attached The following table shows which funct...

Страница 54: ...m that is using the camera For details see the help information system of the program Click Lenovo Settings from the Start screen Then click Camera Follow the instructions on the screen to configure the camera settings as desired For Windows 10 Do one of the following Open the Camera app click the settings icon in the upper right corner Follow the instructions on the screen to configure the camera...

Страница 55: ...t click the Safely Remove Hardware and Eject Media icon 2 Select the item you want to remove to stop the card 3 Press the card to eject it from your computer 4 Remove the card and store it safely for future use Note If you do not remove the card from your computer after you eject the card from the Windows operating system the card can no longer be accessed To access the card you must remove it onc...

Страница 56: ... orientation with the negative polarity facing outward When the battery power runs out the ThinkPad Active Pen stops functioning In this case replace the battery The following illustration shows the ThinkPad Active Pen 1 Tip 2 Eraser button 3 Click button 4 End cap You can perform the following operations with the ThinkPad Active Pen To click or make a selection tap the display once with the pen T...

Страница 57: ...inkPad Active Pen into any of the three holes in the pen holder as shown in the following illustrations Note You computer might look slightly different from the following illustrations Chapter 2 Using your computer 41 ...

Страница 58: ...42 User Guide ...

Страница 59: ...ent of your computer hardware can help you improve your performance and achieve greater comfort The following example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and they will serve you well General posture Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of wor...

Страница 60: ...posture modifications Work area setup options Familiarize yourself with all of your office furniture so that you know how to adjust your work surface seat and other work tools to accommodate your preferences for comfort If your work area is not in an office setting be sure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help ...

Страница 61: ...h all the standard keys You can select keys using the mouse or another pointing device or you can tap to select the keys if your computer supports multi touch screen High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen As a result those items are more distinct and easier to identify Personalized keyboard Adjust keyboard settings to make ...

Страница 62: ...ustomizable item size You can make the items on your screen easier to read by changing the item size To change the item size temporarily use the Magnifier tool in Ease of Access Center To change the item size permanently do the following Change the size of all the items on your screen 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Appearance and Personalization Di...

Страница 63: ...nd availability of services before boarding the airplane If there are restrictions on the use of computers with wireless features on the airplane you must abide by those restrictions If necessary enable the Airplane mode before boarding In the Airplane mode all wireless features are disabled To enable the Airplane mode do the following For Windows 8 1 Swipe in from the right edge of the screen to ...

Страница 64: ...To purchase travel accessories go to http www lenovo com essentials 48 User Guide ...

Страница 65: ...ties about the function quality or performance of locking devices and security features Using passwords You can help prevent your computer from unauthorized use by using passwords Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unless you enter the valid password If you have set a power on ...

Страница 66: ...sword fields blank Press Enter twice 5 A Setup Notice window is displayed Press Enter to continue 6 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note You might want to record your password and store it in a safe place Otherwise if you forget the password you have to take your computer to a Lenovo reseller or a marketing representative to ...

Страница 67: ... Security Password Supervisor Password by using the arrow keys 4 Depending on your needs do one of the following To set a password do the following a In the Enter New Password field type a desired password and press Enter b In the Confirm New Password field retype the password and press Enter To change a password do the following a In the Enter Current Password field type the current supervisor pa...

Страница 68: ...e installed and the TCG Opal management software program is activated the hard disk password is not available If an eDrive storage drive is installed in your computer and your computer is preinstalled with the Windows 8 1 operating system the hard disk password is not available Setting a hard disk password Before you start print these instructions To set a hard disk password do the following 1 Tur...

Страница 69: ...ield and press Enter then retype the new password you just entered in the Confirm New Password field and press Enter 3 A Setup Notice window is displayed Press Enter to continue The master hard disk password is changed Note If you leave the Enter New Password and Confirm New Password fields blank and press Enter twice both the user and master hard disk passwords are removed If you are in User hard...

Страница 70: ...itLocker Drive Encryption Windows BitLocker Drive Encryption is an integral security feature of some editions of the Windows operating system It can help you protect the operating system and data stored on your computer even if your computer is lost or stolen BitLocker works by encrypting all user and system files including the swap and hibernation files BitLocker provides enhanced protection for ...

Страница 71: ... Cryptographic Key and Erasing the Solid State Drive tool For disposing of data on the hard disk drive Lenovo provides the Secure Data Disposal tool If a Disk Encryption hard disk drive or an Encryption solid state drive is supported and installed in your computer you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key The data encrypted with the old...

Страница 72: ...56 User Guide ...

Страница 73: ...am See Using the ThinkPad Setup program on page 59 3 Select Startup UEFI Legacy Boot Then do one of the following To install the Windows 7 32 bit operating system select Legacy Only or Both To install the Windows 7 64 bit operating system in Legacy mode select Legacy Only To install the Windows 7 64 bit operating system in UEFI mode select UEFI Only 4 Press the F10 key to exit the ThinkPad Setup p...

Страница 74: ...inkPad Setup program on page 59 2 Select Startup Boot to display the Boot Priority Order submenu 3 Select the drive that contains the operating system installation program for example USB HDD 4 Press the F10 key to exit the ThinkPad Setup program 5 Connect the drive that contains the operating system installation program to the computer and restart the computer 6 Install the device drivers and nec...

Страница 75: ...select various setup configurations for your computer through configuring the BIOS To configure the BIOS of your computer do the following 1 Turn on the computer When the logo screen is displayed press F1 The ThinkPad Setup program starts Note If you are required to enter the supervisor password enter the correct password You also can press Enter to skip the password prompt and start the ThinkPad ...

Страница 76: ...s the Config menu items Default values are in boldface The menu items might change without notice Depending on the model the default value might vary Note The menu items displayed on your computer might be slightly different from the following table Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 2 Config...

Страница 77: ...riority for Both with UEFI first boot mode and IPv6 and IPv4 stacks are both enabled IPv6 First IPv4 First Select network stack priority for UEFI preboot execute environment PXE boot USB UEFI BIOS Support Disabled Enabled Enables or disables boot support for USB storage devices Always On USB Disabled Enabled If you select Enabled the external USB devices can be charged through the Always On USB co...

Страница 78: ...isabled Enabled Enable the F1 F12 function or the special function printed as an icon on each key as the primary function Enabled Executes the F1 F12 function Disabled Executes the special function To temporarily switch the above two options press Fn Esc to enable FnLock The FnLock indicator is on when FnLock is enabled Keyboard Mouse Fn Sticky key Disabled Enabled When the option is enabled you c...

Страница 79: ...isabled Enabled Mode for AC Maximum Performance Battery Optimized Mode for Battery Maximum Performance Battery Optimized Select the mode of Intel SpeedStep technology at runtime Maximum Performance Always highest speed Battery Optimized Always lowest speed Disabled No runtime support lowest speed CPU Power Management Disabled Enabled Enable or disable the power saving feature that stops the microp...

Страница 80: ...b from the ThinkPad Setup menu The following table lists the Security menu items Default values are in boldface The menu items might change without notice Depending on the model the default value might vary Note The menu items displayed on your computer might be slightly different from the following table Attention The default configurations are already optimized for you Improper change of the con...

Страница 81: ...restart Disabled Enabled If you select and enable Password at restart a password prompt is displayed when you restart the computer If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Set Minimum Length Disabled x characters 4 x 12 Specify a minimum length for...

Страница 82: ...n the OS Optimized Defaults is set as Enabled Memory Protection Execution Prevention Disabled Enabled Some computer viruses and worms cause memory buffers to overflow By selecting Enabled you can protect your computer against attacks by such viruses and worms If after choosing Enabled you find that a program does not run correctly select Disabled and reset the setting Intel Virtualization Technolo...

Страница 83: ...lect Enabled you can use the microphones internal external or line in Anti Theft Computrace Enabled Disabled Permanently Disabled Enables or disables the UEFI BIOS interface to activate the computrace module Computrace is an optional monitoring service from Absolute Software Note If you set the computrace module activation to Permanently Disabled you will be unable to enable this setting again Sec...

Страница 84: ...tore Factory Keys This option is used to restore all keys and certificates in Secure Boot databases to factory default settings Any customized Secure Boot settings will be erased and the default platform key will be re established along with the original signature databases including certificate for Windows 8 1 Startup menu To change the startup settings of your computer select the Startup tab fro...

Страница 85: ... USB FDD ATA HDD0 USB HDD PCI LAN Select the boot device when the computer wakes from LAN If PCI LAN is enabled a network administrator can turn on all of the computers in a LAN remotely by use of network management software UEFI Legacy Boot Both UEFI Legacy Boot Priority UEFI First Legacy First UEFI Only Legacy Only CSM Support for UEFI Only Yes No Select system boot capability Both Select priori...

Страница 86: ...rding Changes Discard the changes and restart the computer Load Setup Defaults Restore to the factory default settings Note Enable OS Optimized Defaults to meet the Windows 8 or Windows 10 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention Discard Changes Discard the c...

Страница 87: ...e appropriate LAN card your computer can be started from the PXE server Note The Remote Initial Program Load RIPL or RPL function cannot be used with your computer Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature When the Wake on LAN feature is enabled many operations such as data transfer software updates and Flash updates of ...

Страница 88: ...s from the device as specified on the Network Boot menu and then follow the boot order list on the Boot menu To define a Network Boot sequence do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 59 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press the F10 key to save and ex...

Страница 89: ... your Inbox Sent and Trash folders from your e mail client program Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed Schedule system restore operations to take a system snapshot periodica...

Страница 90: ...onent or if you add a new component This might eliminate the driver as the potential cause of the problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select the entry for your computer and then follow the instructions on the screen to download and insta...

Страница 91: ... an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause a significant electrost...

Страница 92: ... not contain abrasive powder or strong chemicals such as acid or alkaline Use five parts water to one part detergent 2 Absorb the diluted detergent into a sponge 3 Squeeze excess liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge with clean running water 7 Wi...

Страница 93: ...ently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities Note Avoid spraying cleaner directly onto the keyboard 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Chapter...

Страница 94: ...78 User Guide ...

Страница 95: ...e hard disk drive or solid state drive to the factory default state For more information see Creating and using recovery media on page 95 To run the Lenovo Solution Center program see Lenovo programs on page 13 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running the Lenovo Solution Center program...

Страница 96: ...illed on the keyboard could create numerous short circuits potentially causing irreparable damage to your computer If you spill something on your computer Attention Ensure that no liquid creates a short circuit between you and the ac power adapter if in use Although you might lose some data or work by turning off the computer immediately leaving the computer on might make your computer unusable 1 ...

Страница 97: ...sage 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have the computer serviced Message 0271 Check Date and Time settings Solution Neither the date nor the time is set in the computer Set the date and time using ThinkPad Setup Message 2100 Detection error on HDD0 Main HDD Solution The hard disk drive or solid state drive is not working Have the hard disk drive or solid...

Страница 98: ...latest UEFI BIOS for your model has been installed 4 Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed 5 Run diagnostic programs See Diagnosing problems on page 79 Networking problems The following are the most common networking problems Ethernet problems Problem The computer cannot connect to the network Solution Ensure that The cable ...

Страница 99: ... network at 1000 Mbps Instead it connects at 100 Mbps Solution Try another cable Make sure that the link partner is set to auto negotiate Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Problem I cannot connect to the network using the built in wireless network card Solution Make sure that The Airplane mode is off Your wireless LAN driver is the latest ver...

Страница 100: ...seated the connectors correctly If the problem persists make sure that the correct device driver is installed by doing the following 1 Go to Control Panel Change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Select the Hardware tab In the Device Properties pane make sure that you see this message Device Status This device is working properly If keys on th...

Страница 101: ... set and the screen remains blank have the computer serviced Problem When I turn on the computer only a white pointer is displayed on a blank screen Solution If you have modified a partition on your hard disk drive or solid state drive by using partition software information about that partition or the master boot record might have been destroyed Do the following to try to solve the problem 1 Turn...

Страница 102: ...on Ensure that you install the operating system or program correctly If they are installed and configured correctly have the computer serviced Problem The screen stays on even after you turn off your computer Solution Press and hold the power button for four seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you...

Страница 103: ... adapter information window Note The device driver name depends on the video chip that has been installed on your computer 5 Click OK If the information is incorrect reinstall the device driver Check the monitor type and if necessary update the driver by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the ex...

Страница 104: ...ttings Show the displayed window in full screen Then click Advanced display settings Note If your computer cannot detect the external monitor click the Detect button 4 Click the icon for the desired monitor the Monitor 2 icon is for the external monitor 5 Do the following For Windows 7 and Windows 8 1 Click Advanced settings For Windows 10 Click Display adapter properties 6 Click the Monitor tab 7...

Страница 105: ...se a high resolution such as 1600x1200 the image is shifted to left or right on the screen To correct this first make sure that your external monitor supports the display mode the resolution and the refresh rate that you have set If it does not set a display mode that the monitor supports If it does support the display mode you have set go to the setup menu for the monitor itself and adjust the se...

Страница 106: ...o turn off the sound completely go to the Master volume control and select Mute speakers Problem When you connect a headphone to your computer while playing sound a speaker does not produce sound Solution Once the headphone is attached the streaming is automatically redirected to it If you want to listen to sound from the speakers again be sure to set those speakers as the default device The proce...

Страница 107: ...pect the ac power adapter Check for any physical damage and make sure that the power cable is firmly attached to the adapter brick and the computer 3 Verify the ac power source is working by attaching another device to the outlet 4 Remove all devices and then test for system power with minimal devices attached If your computer does not run on battery power check the following items 1 If the batter...

Страница 108: ... charged The operating temperature is within the acceptable range Refer to Specifications on page 12 If the battery is charged and the temperature is within range have the computer serviced Problem A critical low battery error occurs and the computer immediately turns off Solution The battery power is getting low Connect the ac power adapter to the computer and to an electrical outlet Problem The ...

Страница 109: ...is is not a defect For details refer to Power saving modes on page 32 Problems with drives and other storage devices This section includes hard disk drive problems and a solid state drive problem Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard When the hard disk drive begins or finishes getting access to data Whe...

Страница 110: ...sing the application refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help A USB problem Problem A device connected to the USB connector does not work Solution Open the Device Manager window Make sure that the USB device setup is correct and that the assignment of computer resource and ...

Страница 111: ...ery version 4 3 or later Acronis True Image 2010 or later Paragon Backup Recovery 10 Suite or later Paragon Backup Recovery 10 Home or later Creating and using recovery media You can use recovery media to restore the hard disk drive or solid state drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or p...

Страница 112: ...orks CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive or solid state drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program sto...

Страница 113: ...scue and Recovery program you can restore the hard disk drive or solid state drive from a Rescue and Recovery backup even if you cannot start the Windows operating system Restore your hard disk drive or solid state drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive or solid state drive to the factory default ...

Страница 114: ...erform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of external optical drives Creating a rescue medium To create a rescue medium do the following 1 From the Windows desktop click Start All Programs Lenovo PC Experience Lenovo Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main windo...

Страница 115: ...essary to correct a problem with your computer To reinstall a device driver for a factory installed device do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder The folder contains several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by o...

Страница 116: ...s You can create recovery media as backups or replacement for the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 1 operating system It is recommended that you create recovery media as early as possible For more information see Creating and using recovery media on page 101 Refreshing your computer If y...

Страница 117: ...structions on the screen Recovering your operating system if Windows 8 1 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 1 operating system This enables you to recover or repair the operating system even if the Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environ...

Страница 118: ...mputer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if you cannot start the Windows recovery image on your computer use recovery media to recover your computer To use recovery media do the following Note Ensure that your computer is connecte...

Страница 119: ...roubleshoot Advanced options 3 Select a desired startup option then follow the instructions on the screen Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system This enables you to recover or repair the operating system even if the Windows 10 operating system fails to...

Страница 120: ...problem by yourself If you still cannot start your computer use the recovery USB drive to recover your computer To use a recovery USB drive do the following Note Ensure that your computer is connected to ac power 1 Connect the recovery USB drive to the computer 2 Turn on or restart the computer Before the Windows operating system starts repeatedly press the F12 key The Boot Menu window opens 3 Sel...

Страница 121: ...revent others from touching components When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity from the package and your body When possible remove the static sensitive part from the static protective packaging an...

Страница 122: ...speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed To replace the memory module read the following prerequisites and then the instructions Attention Before you start installing a memory module touch a metal table or a grounded metal object This action reduces any static electr...

Страница 123: ...otch on the contact edge side of the memory module you are installing With the notched end of the memory module toward the contact edge side of the socket insert the memory module 1 into the socket at an angle of about 20 degrees then pivot the memory module downward until it snaps into place 2 Attention To avoid damaging the memory module do not touch its contact edge Chapter 9 Replacing devices ...

Страница 124: ...wards 2 Then tighten the screws 3 7 Turn the computer over again Connect the ac power adapter and all cables Replacing the coin cell battery Before you start print these instructions Read the important safety information first 108 User Guide ...

Страница 125: ...h puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell To remove the coin cell battery do the following Note Your computer might look slightly different from the following illustrations 1 Turn off the computer then disconnect the ac power adapter and all cables from the compute...

Страница 126: ...nstall the backup battery do the following 1 Install the coin cell battery 1 Then attach the connector 2 2 Install the cover 1 and pivot it downwards 2 Then tighten the screws 3 3 Turn the computer over again Connect the ac power adapter and all cables 110 User Guide ...

Страница 127: ...e or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs any physical shocks Do not apply pressure to the cover of the drive Do not touch the connector Before removing the hard disk drive or solid state drive make a backup copy of all the information on it and then turn the computer off Never remove the drive while the computer is operating in sleep mode or in...

Страница 128: ...ift the hard disk drive or solid state drive 6 Gently take the hard disk drive or solid state drive out of the drive bay to reveal the drive cable Then disconnect the cable from the hard disk drive or solid state drive 7 Detach the bracket from the hard disk drive or solid state drive 112 User Guide ...

Страница 129: ...8 Attach the bracket to the new hard disk drive or solid state drive 9 Connect the drive cable to the hard disk drive or solid state drive Chapter 9 Replacing devices 113 ...

Страница 130: ...sk drive or solid state drive bay 11 Reinstall the screw to secure the hard disk drive or solid state drive 12 Install the cover 1 and pivot it downwards 2 Then tighten the screws 3 13 Turn the computer over again Connect the ac power adapter and all cables 114 User Guide ...

Страница 131: ...ening the cover of this slot Removing the keyboard To remove the keyboard do the following Note Your computer might look slightly different from the following illustrations 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Close the computer display and turn it over 3 Loosen the screws 1 and then remo...

Страница 132: ...4 Remove the screws that secure the keyboard 5 Turn the computer over and open the display 6 Push hard in the direction shown by the arrows 1 to unlatch the front side of the keyboard 116 User Guide ...

Страница 133: ...ly upward as shown by the arrow 1 Then turn over the keyboard as shown by the arrow 2 8 Detach the connector and remove the keyboard Installing the keyboard To install the keyboard do the following Chapter 9 Replacing devices 117 ...

Страница 134: ... Attach the cable and then turn over the keyboard 2 Insert the keyboard into the keyboard bezel as shown Ensure that the front edge of the keyboard is under the frame of the keyboard bezel 118 User Guide ...

Страница 135: ...rd in the direction shown by the arrows until the latches of the keyboard frame are hidden under the keyboard bezel 4 Close the display and turn the computer over Then reinstall the screws Chapter 9 Replacing devices 119 ...

Страница 136: ...r information about contacting Lenovo see Chapter 10 Getting support on page 125 DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing a user replaceable wireless LAN card touch a metal table or a grounded metal object This action reduces any static e...

Страница 137: ...ded in the package with the new card use it to disconnect the cables from the card If no such tool is included disconnect the cables by picking up the connectors with your fingers and gently unplugging them 5 Remove the screw 1 The card pops up 2 6 Remove the card Chapter 9 Replacing devices 121 ...

Страница 138: ... wireless LAN card with the key in the slot Then carefully insert the card into the slot at an angle of about 20 degrees 8 Pivot the new wireless LAN card downward 1 and then install the screw to secure the card in place 2 122 User Guide ...

Страница 139: ... to the connector marked MAIN on the card and attach the black cable to the connector marked AUX 10 Install the cover 1 and pivot it downwards 2 Then tighten the screws 3 11 Turn the computer over again Connect the ac power adapter and all cables Chapter 9 Replacing devices 123 ...

Страница 140: ...124 User Guide ...

Страница 141: ...nformation Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What opera...

Страница 142: ... ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 79 for instructions on using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and...

Страница 143: ...Machine type and model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty...

Страница 144: ... extended hardware repair services and custom installations services Service availability and service name might vary by country For more information about these services go to http www lenovo com essentials 128 User Guide ...

Страница 145: ...ny Bluetooth products that are compliant to Bluetooth Specification 4 0 as defined by the Bluetooth SIG The following profiles are supported by Bluetooth devices Audio Gateway AV Basic Image Dial up Networking File Transfer Generic Access Service Discovery Serial Port LAN Access using PPP Personal Area Network Generic Object Exchange Generic Object Push Synchronization Headset Printer Human Interf...

Страница 146: ...tronic medical devices such as pace makers In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use of wireless devices in a specific organization such as airport or hospital you are encouraged to ask for authorization to use integrated wireless cards prior to turning on the...

Страница 147: ... name Compliance ID Machine types TP00066A 20D9 and 20DA ThinkPad 11e and ThinkPad Yoga 11e TP00066B 20E5 20E6 20E7 20E8 20ED and 20EE Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 5A992 c It can be re exported except to any of the embargoed countries in the EAR E1 country list...

Страница 148: ...to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product includ...

Страница 149: ...aut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkeit von Geräten bzw der EMV EG Richtlinie 2004 108 EC früher 89 336 EWG für Geräte der Klasse B Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Konformitätszeichen CE zu führen Verantwortlich für die Konfor...

Страница 150: ... Таможенного Союза действовавшим в момент сертификации и маркируются знаком соответствия ГОСТ Р Модели относящиеся к настоящей серии семейству продуктов и впервые выпущенные в обращение после 14 февраля 2013 года сертифицированы в единой системе сертификации Таможенного Союза на соответствие требованиям применимых Технических Регламентов и маркируются знаком EAC Brazil audio notice Ouvir sons com ...

Страница 151: ...iming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For addition...

Страница 152: ...sposal of a lithium battery must comply with local ordinances and regulations Disposing of a disused battery pack from Lenovo notebook computers Your Lenovo notebook computer has a lithium ion battery pack or a nickel metal hydride battery pack If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service o...

Страница 153: ... 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the colle...

Страница 154: ...138 User Guide ...

Страница 155: ...January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf Copyright Lenovo 2014 2015 139 ...

Страница 156: ...China RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 140 User Guide ...

Страница 157: ...e requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS Appendix C Restriction of Hazardous Substances Directive RoHS 141 ...

Страница 158: ...142 User Guide ...

Страница 159: ...www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time Power plan Default Turn off the display After 10 minutes Put the computer into sleep After 20 minutes To awaken yo...

Страница 160: ...5 Click the Power Management tab 6 Clear the Allow this device to wake the computer check box 7 Click OK 144 User Guide ...

Страница 161: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Страница 162: ...soft Cortana Windows and Windows Media are trademarks of the Microsoft group of companies Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countrie...

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