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Chapter 2. Important service information
This chapter presents following important service information that applies to all machine types supported by
this manual:
•
“Strategy for replacing FRUs” on page 25
– “Strategy for replacing a hard disk drive, a solid-state drive, or an M.2 solid-state drive” on page 25
– “Important notice for replacing a system board” on page 26
– “How to use error message” on page 26
• “Strategy for replacing FRUs for CTO, special-bid, and standard models” on page 26
– “Product definition” on page 26
– “FRU identification” on page 26
Important:
• Advise customers to contact the Lenovo
®
Customer Support Center if they need any assistance in
obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for
Lenovo Support are available at:
http://www.lenovo.com/support/phone
• System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo
®
authorized service technicians are available in the following support site:
http://www.lenovoservicetraining.com/ion/
Strategy for replacing FRUs
Before replacing parts:
Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before replacing any FRUs
listed in this manual.
After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before
completing the service action.
To download software fixes, drivers, and UEFI BIOS, go to http://www.lenovo.com/ThinkPadDrivers and
follow the instructions on the screen.
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:
• If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the
original FRU before you continue.
• Some computers have both a processor board and a system board. If you are instructed to replace either
the processor board or the system board, and replacing one of them does not correct the problem,
reinstall that board, and then replace the other one.
• If an adapter or a device consists of more than one FRU, any of the FRUs might be the cause of the error.
Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change.
Replace only the FRU that changed the symptoms.
Strategy for replacing a hard disk drive, a solid-state drive, or an M.2
solid-state drive
Always try to run a low-level format operation before replacing a hard disk drive or a solid-state drive. This
will cause all customer data on the drive to be lost. Be sure that the customer has a current backup of
the data before you perform this task.
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