– If your computer is in sleep mode, press Fn to resume from the sleep mode.
– If the problem persists, follow the solution for the following problem.
•
Problem
: The screen is unreadable or distorted.
Solution
: Make sure that:
– The display device driver is installed correctly.
– The screen resolution and color quality are correctly set.
– The monitor type is correct.
To check these settings, do the following:
1. Connect the external monitor to your computer, and then connect the monitor to an electrical outlet.
2. Turn on the external monitor.
3. Right-click on the desktop, and do one of the following:
– For Windows 7 and Windows 8.1: Click
Screen resolution
.
– For Windows 10: Click
Display settings
, show the displayed window in full screen, and then
click
Advanced display settings
.
Note:
If your computer cannot detect the external monitor, click the
Detect
button.
4. Select the external monitor and set
Resolution
.
5. Do one of the following:
– For Windows 7 and Windows 8.1: Click
Advanced settings
.
– For Windows 10: Click
Display adapter properties
.
6. Click the
Monitor
tab. Check the monitor information to make sure that the monitor type is correct.
If the monitor type is correct, click
OK
to close the window; otherwise proceed with the following steps.
1. If more than two monitor types are displayed, select
Generic PnP Monitor
or
Generic Non-PnP
Monitor
.
2. Click
Properties
. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
3. Click the
Driver
tab.
4. Click
Update Driver
.
5. Click
Browse my computer for driver software
, and then click
Let me pick from a list of device
drivers on my computer
.
6. Clear the
Show compatible hardware
check box.
7. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor
on the list, stop the installation of this driver and use the driver shipped with your monitor.
8. After updating the driver, click
Close
.
9. For the Windows 7 operating system, to change the color settings, right-click on the desktop, and
click
Screen resolution
. Click
Advanced settings
, select the
Monitor
tab, then set
Colors
.
10. Click
OK
.
•
Problem
: Incorrect characters are displayed on the screen.
Solution
: Did you install the operating system or program correctly? If they are installed and configured
correctly, have the computer serviced.
•
Problem
: The screen stays on even after you turn off your computer.
Troubleshooting computer problems
99
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