Second Edition (December 2014)
© Copyright Lenovo 2013, 2014.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.
Helix Enhanced Keyboard Dock
Note
: For more information about the ThinkPad
®
Helix Enhanced Keyboard Dock,
refer to the
ThinkPad Helix User Guide
. To access the
ThinkPad Helix User Guide
,
go to http://www.lenovo.com/ThinkPadUserGuides and follow the instructions on the
screen.
Read before using your product
The following sections provide critical safety and regulatory information for Lenovo
products and instructions on how to access electronic versions of the publications
developed for your product.
Safety information
This section contains important safety information for Lenovo products. Additional
safety information is provided in the user guide for your product.
Built-in rechargeable battery notice
DANGER
Do not attempt to replace the internal rechargeable lithium batteries.
Contact Lenovo Support for factory replacement.
Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of your product. Refer to
the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.
Online technical support
Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is
available during the warranty period. In addition, if your option is installed in a
Lenovo computer, you might be entitled to service at your location. A Lenovo
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will be
available until 90 days after the option has been withdrawn from marketing. After
that time, the support is canceled, or made available for a fee, at Lenovo’s discretion.
Additional support is also available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the
following information available: option name and number, proof of purchase,
computer manufacturer, model, serial number and manual, the exact wording of any
error message, description of the problem, and the hardware and software
configuration information for your system.
Your technical support representative might want to walk you through the problem
while you are at your computer during the call.
Telephone numbers are subject to change without notice. The most up-to-date
telephone list for Lenovo Support is always available at
http://www.lenovo.com/support/phone. If the telephone number for your country or
region is not listed, contact your Lenovo reseller or Lenovo marketing representative.
Lenovo Limited Warranty
L505-0010-02 08/2011
This Lenovo Limited Warranty consists of the following parts:
Part 1 - General Terms
Part 2 - Country-specific Terms
Part 3 - Warranty Service Information
The terms of
Part 2
replace or modify terms of
Part 1
as specified for a particular
country.
Part 1 - General Terms
This Lenovo Limited Warranty applies only to Lenovo hardware products you
purchased for your own use and not for resale.
This Lenovo Limited Warranty is available in other languages at
www.lenovo.com/warranty.
What this Warranty Covers
Lenovo warrants that each Lenovo hardware product that you purchase is free from
defects in materials and workmanship under normal use during the warranty period.
The warranty period for the product starts on the original date of purchase as shown
on your sales receipt or invoice or as may be otherwise specified by Lenovo. The
warranty period and type of warranty service that apply to your product are as
specified in “
Part 3 - Warranty Service Information
” below. This warranty only
applies to products in the country or region of purchase.
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL
OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AS SOME
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS
OR IMPLIED WARRANTIES, THE ABOVE EXCLUSION MAY NOT APPLY TO
YOU. IN THAT EVENT, SUCH WARRANTIES APPLY ONLY TO THE EXTENT
AND FOR SUCH DURATION AS REQUIRED BY LAW AND ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. AS SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN
IMPLIED WARRANTY, THE ABOVE LIMITATION ON DURATION MAY NOT
APPLY TO YOU.
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you may
obtain warranty service by contacting Lenovo or a Lenovo approved Service
Provider. A list of approved Service Providers and their telephone numbers is
available at:
www.lenovo.com/support/phone.
Warranty service may not be available in all locations and may differ from location to
location. Charges may apply outside a Service Provider’s normal service area.
Contact a local Service Provider for information specific to your location.
Customer Responsibilities for Warranty Service
Before warranty service is provided, you must take the following steps:
●
Follow the service request procedures specified by the Service Provider.
●
Backup or secure all programs and data contained in the product.
●
Provide the Service Provider with all system keys or passwords.
●
Provide the Service Provider with sufficient, free, and safe access to your
facilities to perform service.
●
Remove all data, including confidential information, proprietary information and
personal information, from the product or, if you are unable to remove any such
information, modify the information to prevent its access by another party or so
that it is not personal data under applicable law. The Service Provider shall not
be responsible for the loss or disclosure of any data, including confidential
information, proprietary information, or personal information, on a product
returned or accessed for warranty service.
●
Remove all features, parts, options, alterations, and attachments not covered by
the warranty.
●
Ensure that the product or part is free of any legal restrictions that prevent its
replacement.
●
If you are not the owner of a product or part, obtain authorization from the owner
for the Service Provider to provide warranty service.
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the specified problem
determination and resolution procedures.
The Service Provider will attempt to diagnose and resolve your problem by
telephone, e-mail or remote assistance. The Service Provider may direct you to
download and install designated software updates.
Some problems may be resolved with a replacement part that you install yourself
called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship
the CRU to you for you to install.
If your problem cannot be resolved over the telephone; through the application of
software updates or the installation of a CRU, the Service Provider will arrange for
service under the type of warranty service designated for the product under “
Part 3 -
Warranty Service Information
” below.
If the Service Provider determines that it is unable to repair your product, the Service
Provider will replace it with one that is at least functionally equivalent.
If the Service Provider determines that it is unable to either repair or replace your
product, your sole remedy under this Limited Warranty is to return the product to
your place of purchase or to Lenovo for a refund of your purchase price.
Replacement Products and Parts
When warranty service involves the replacement of a product or part, the replaced
product or part becomes Lenovo’s property and the replacement product or part
becomes your property. Only unaltered Lenovo products and parts are eligible for
replacement. The replacement product or part provided by Lenovo may not be new,
but it will be in good working order and at least functionally equivalent to the original
product or part. The replacement product or part shall be warranted for the balance
of the period remaining on the original product.
Use of Personal Contact Information
If you obtain service under this warranty, you authorize Lenovo to store, use and
process information about your warranty service and your contact information,
including name, phone numbers, address, and e-mail address. Lenovo may use this
information to perform service under this warranty. We may contact you to inquire
about your satisfaction with our warranty service or to notify you about any product
recalls or safety issues. In accomplishing these purposes, you authorize Lenovo to
transfer your information to any country where we do business and to provide it to
entities acting on our behalf. We may also disclose it where required by law.
Lenovo’s privacy policy is available at www.lenovo.com/.
What this Warranty Does not Cover
This warranty does not cover the following:
●
Uninterrupted or error-free operation of a product.
●
Loss of, or damage to, your data by a product.
●
Any software programs, whether provided with the product or installed
subsequently.
●
Failure or damage resulting from misuse, abuse, accident, modification,
unsuitable physical or operating environment, natural disasters, power surges,
improper maintenance, or use not in accordance with product information
materials.
●
Damage caused by a non-authorized service provider.
●
Failure of, or damage caused by, any third party products, including those that
Lenovo may provide or integrate into the Lenovo product at your request.
●
Any technical or other support, such as assistance with “how-to” questions and
those regarding product set-up and installation.
●
Products or parts with an altered identification label or from which the
identification label has been removed.
Limitation of Liability
Lenovo is responsible for loss or damage to your product only while it is in the
Service Provider’s possession or in transit, if the Service Provider is responsible for
the transportation.
Neither Lenovo nor the Service Provider is responsible for loss or disclosure of any
data, including confidential information, proprietary information, or personal
information, contained in a product.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF
ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL
LENOVO, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE
PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED
OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS
BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR
OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR
DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL,
INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE,
GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL
LIABILITY OF LENOVO, ITS AFFILIATESS, SUPPLIERS, RESELLERS OR
SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE
AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT
PAID FOR THE PRODUCT.
THE FOREGOING LIMITATIONS DO NOT APPLY TO DAMAGES FOR BODILY
INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO
TANGIBLE PERSONAL PROPERTY FOR WHICH LENOVO IS LIABLE UNDER
LAW.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Your Other Rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE
OTHER RIGHTS ACCORDING TO THE APPLICABLE LAWS OF YOUR STATE
OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A
WRITTEN AGREEMENT WITH LENOVO. NOTHING IN THIS WARRANTY
AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER
LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS
THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
Part 2 - Country-specific Terms
Australia
“Lenovo” means Lenovo (Australia & New Zealand) Pty Limited ABN 70 112 394
411. Address: Level 10, North Tower, 1-5 Railway Street, Chatswood, NSW, 2067.
Telephone: +61 2 8003 8200. Email: [email protected]
The following replaces the same section in Part 1:
What this Warranty Covers:
Lenovo warrants that each hardware product that you purchase is free from defects
in materials and workmanship under normal use and conditions during the warranty
period. If the product fails due to a covered defect during the warranty period,
Lenovo will provide you a remedy under this Limited Warranty. The warranty period
for the product starts on the original date of purchase specified on your sales receipt
or invoice unless Lenovo informs you otherwise in writing. The warranty period and
type of warranty service that apply to your product are set forth below in
Part 3 -
Warranty Service Information
.
THE BENEFITS GIVEN BY THIS WARRANTY ARE IN ADDITION TO YOUR
RIGHTS AND REMEDIES AT LAW, INCLUDING THOSE UNDER THE
AUSTRALIAN CONSUMER LAW.
The following replaces the same section in Part 1:
Replacement Products and Parts:
When warranty service involves the replacement of a product or part, the replaced
product or part becomes Lenovo’s property and the replacement product or part
becomes your property. Only unaltered Lenovo products and parts are eligible for
replacement. The replacement product or part provided by Lenovo may not be new,
but it will be in good working order and at least functionally equivalent to the original
product or part. The replacement product or part shall be warranted for the balance
of the period remaining on the original product. Products and parts presented for
repair may be replaced by refurbished products or parts of the same type rather than
being repaired. Refurbished parts may be used to repair the product; and repair of
the product may result in loss of data, if the product is capable of retaining user-
generated data.
The following is added to the same section in Part 1:
Use of Personal Contact Information:
Lenovo will not be able to perform our service under this warranty if you refuse to
provide your information or do not wish us to transfer your information to our agent
or contractor. You have the right to access your personal contact information and
request correction of any errors in it pursuant to the Privacy Act 1988 by contacting
Lenovo.
The following replaces the same section in Part 1:
Limitation of Liability:
Lenovo is responsible for loss or damage to your product only while it is in the
Service Provider’s possession or in transit, if the Service Provider is responsible for
the transportation.
Neither Lenovo nor the Service Provider is responsible for loss or disclosure of any
data, including confidential information, proprietary information, or personal
information, contained in a product.
TO THE EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND
NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY
REMEDY SET FORTH HEREIN, SHALL LENOVO, ITS AFFILIATES, SUPPLIERS,
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS
OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR
DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE,
INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED
TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED
SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF LENOVO, ITS
AFFILIATESS, SUPPLIERS, RESELLERS OR SERVICE PROVIDERS FOR
DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT
DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.
THE FOREGOING LIMITATIONS DO NOT APPLY TO DAMAGES FOR BODILY
INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO
TANGIBLE PERSONAL PROPERTY FOR WHICH LENOVO IS LIABLE UNDER
LAW.
The following replaces the same section in Part 1:
Your Other Rights:
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU ALSO HAVE
OTHER RIGHTS AT LAW, INCLUDING UNDER THE AUSTRALIAN CONSUMER
LAW.
NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS OR RIGHTS AT
LAW, INCLUDING RIGHTS THAT CANNOT BE WAIVED OR LIMITED BY
CONTRACT.
For example, our products come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the products repaired or replaced if the products fail to be of
acceptable quality and the failure does not amount to a major failure.
New Zealand
The following is added to the same section in Part 1:
Use of Personal Information:
Lenovo will not be able to perform our service under this warranty if you refuse to
provide your information or do not wish us to transfer your information to our agent
or contractor. You have the right to access your personal information and request
correction of any errors in it pursuant to the Privacy Act 1993 by contacting Lenovo
(Australia & New Zealand) Pty Limited ABN 70 112 394 411. Address: Level 10,
North Tower, 1-5 Railway Street, Chatswood, NSW, 2067. Telephone: 61 2 8003
8200. Email: [email protected]
Bangladesh, Cambodia, India, Indonesia, Nepal, Philippines, Vietnam and Sri
Lanka
The following is added to Part 1:
Dispute Resolution
Disputes arising out of or in connection with this warranty shall be finally settled by
arbitration held in Singapore. This warranty shall be governed, construed and
enforced in accordance with the laws of Singapore, without regard to conflict of laws.
If you acquired the product in
India
, disputes arising out of or in connection with this
warranty shall be finally settled by arbitration held in Bangalore, India. Arbitration in
Singapore shall be held in accordance with the Arbitration Rules of Singapore
International Arbitration Center (“SIAC Rules”) then in effect. Arbitration in India shall
be held in accordance with the laws of India then in effect. The arbitration award
shall be final and binding on the parties without appeal. Any award shall be in writing
and set forth the findings of fact and the conclusions of law. All arbitration
proceedings, including all documents presented in such proceedings shall be
conducted in the English language. The English language version of this warranty
prevails over any other language version in such proceedings.
European Economic Area (EEA)
The following is added to Part 1:
Customers in the EEA may contact Lenovo at the following address: EMEA Service
Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava,
Slovakia. Service under this warranty for Lenovo hardware products purchased in
EEA countries may be obtained in any EEA country in which the product has been
announced and made available by Lenovo.
Russia
The following is added to Part 1:
Product Service Life
The product service life is four (4) years from the original date of purchase.
Part 3 - Warranty Service Information
Product Type
Country or
Region of
Purchase
Warranty
Period
Type of
Warranty
Service
ThinkPad Helix Enhanced
Keyboard Dock
Worldwide
1 year
1, 4
If required, the Service Provider will provide repair or exchange service depending
on the type of warranty service specified for your product and the available service.
Scheduling of service will depend upon the time of your call, parts availability, and
other factors.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for
installation by you. CRU information and replacement instructions are shipped with
your product and are available from Lenovo at any time upon request. CRUs that are
easily installed by you are called “Self-service CRUs”. “Optional-service CRUs” are
CRUs that may require some technical skill and tools. Installation of Self-service
