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Chapter 6. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem
is not described here, see Chapter 7 “Getting information, help, and service” on page 51 for additional
troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problems.

Note:

If you cannot correct the problem, have the computer serviced. For a list of service and support

telephone numbers, refer to the

ThinkCentre Safety and Warranty Guide

that comes with your computer or

go to the Lenovo Support Web site at http://www.lenovo.com/support/phone.

Symptom

Action

The computer does not start
when you press the power
switch.

Verify that:

• The power cord is correctly connected to the rear of the computer and to a

working electrical outlet.

• If your computer has a secondary power switch on the rear of the computer,

make sure that it is switched on.

• The power indicator on the front of the computer is on.

• The computer voltage matches the voltage available at the electrical outlet for

your country or region.

The monitor screen is blank.

Verify that:

• The monitor signal cable is correctly connected to the monitor and to the

appropriate monitor connector on the computer.

• The monitor power cord is correctly connected to the monitor and to a working

electrical outlet.

• The monitor is turned on and the brightness and contrast controls are set

correctly.

• The computer voltage matches the voltage available at the electrical outlet for

your country or region.

• If your computer has two monitor connectors, be sure to use the connector

on the graphics card.

The keyboard does not work.

Verify that:

• The computer is turned on.

• The keyboard is securely connected to a USB connector on the computer.

• No keys are stuck.

The mouse does not work.

Verify that:

• The computer is turned on.

• The mouse is securely connected to a USB connector on the computer.

• The mouse is clean. Refer to “Cleaning an optical mouse” on page 50 for further

information.

Содержание ThinkCentre 3319

Страница 1: ...ThinkCentre User Guide Machine Types 3026 3039 3137 3149 3245 3269 3319 3394 3491 3627 5391 5472 5485 5536 5548 5567 5864 and 6213 ...

Страница 2: ......

Страница 3: ...ThinkCentre User Guide Machine Types 3026 3039 3137 3149 3245 3269 3319 3394 3491 3627 5391 5472 5485 5536 5548 5567 5864 and 6213 ...

Страница 4: ...ervices have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure...

Страница 5: ...n 35 Creating and using recovery media 35 Creating recovery media 35 Using recovery media 36 Performing backup and recovery operations 36 Performing a backup operation 36 Performing a recovery operation 37 Using the Rescue and Recovery workspace 37 Creating and using a rescue medium 38 Creating a rescue medium 38 Using a rescue medium 39 Installing or reinstalling device drivers 39 Solving recover...

Страница 6: ...Warranty 52 Lenovo Web site http www lenovo com 52 Help and service 53 Using the documentation and diagnostic programs 53 Calling for service 53 Using other services 54 Purchasing additional services 54 Appendix A Notices 55 Television output notice 56 European conformance CE mark 56 Trademarks 56 Index 57 vi ThinkCentre User Guide ...

Страница 7: ...t you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2010 vii...

Страница 8: ...viii ThinkCentre User Guide ...

Страница 9: ... Memory Supports up to four double data rate 3 dual inline memory modules DDR3 DIMMs Internal drives Optical drive Serial Advanced Technology Attachment SATA internal hard disk drive installed in some models Video subsystem Integrated graphics card for a Video Graphics Array VGA connector and a DisplayPort connector not applicable on some models Peripheral Component Interconnect PCI Express x16 gr...

Страница 10: ...applicable on some models One Personal System 2 PS 2 keyboard connector optional One PS 2 mouse connector optional Three audio connectors on the rear panel audio line in connector audio line out connector and microphone connector Two audio connectors on the front panel microphone connector and headphone connector For more information see Locating connectors on the front of your computer on page 6 ...

Страница 11: ...perating systems Microsoft Windows 7 Microsoft Windows Vista Operating system s certified or tested for compatibility1 varies by model type Linux Specifications This section lists the physical specifications for your computer 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identifi...

Страница 12: ...nimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 230 V ac Software overview This section describes the software preinstalled on the computers that have an internal hard disk drive and an operating system from Lenovo Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cos...

Страница 13: ...ys and electronic credentials while guarding against unauthorized user access to data Note The ThinkVantage Client Security Solution program is only available on computers preinstalled with the Windows Vista operating system from Lenovo Password Manager The Password Manager program helps you automatically capture and fill in authentication information for Windows applications and Web sites Note Th...

Страница 14: ...able to start the Windows operating system See PC Doctor for Rescue and Recovery on page 49 for more information Adobe Reader The Adobe Reader program is a tool used to view print and search PDF documents See Online Books folder on page 51 for more information about accessing the online books and the Lenovo Web site Antivirus software Your computer comes with antivirus software that you can use to...

Страница 15: ...onnectors 2 5 Microphone connector 12 Ethernet connector 6 Serial port 13 PCI Express x16 graphics card slot 7 PS 2 keyboard and mouse connectors optional 14 PCI card slot Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector...

Страница 16: ...or optional Used to attach a keyboard that uses a PS 2 keyboard connector PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector USB connector Used to attach a device that requires a USB connector such as a USB keyboard a USB mouse a USB scanner or a USB printer If you have more than eight USB devices you can purchase a USB hub wh...

Страница 17: ...x16 graphics card slot 14 Front panel connector 3 Internal speaker connector 15 PS 2 keyboard and mouse connector 4 Cover presence switch connector Intrusion switch connector 16 Serial COM connector 5 Battery 17 Front audio connector 6 Thermal sensor connector 18 24 pin power connector 7 Microprocessor fan connector 19 Power fan connector 8 Microprocessor 20 SATA connectors 2 9 4 pin power connect...

Страница 18: ...n bay 1 installed in some models An optical drive in bay 2 Internal drives are installed in bays In this manual the bays are referred to as bay 1 bay 2 and so on Figure 5 Drive bay locations on page 10 shows the locations of the drive bays Figure 5 Drive bay locations The following list describes the type and size of the drive that you can install in each bay 1 Bay 1 Maximum height 26 1 mm 1 03 in...

Страница 19: ... protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Atte...

Страница 20: ...uter See Locating connectors on the front of your computer on page 6 and Locating connectors on the rear of your computer on page 7 4 Remove any locking device that secures the computer cover such as an integrated cable lock See Integrated cable lock on page 33 5 Press the cover release buttons on the sides of the computer and pivot the computer cover upward Figure 6 Opening the computer cover Acc...

Страница 21: ...all or replace a memory module Your computer has four slots for installing or replacing DDR3 DIMMs that provide up to a maximum of 16 GB system memory When installing or replacing a memory module use the following guidelines Use 1 GB 2 GB or 4 GB DDR3 DIMMs in any combination up to a maximum of 16 GB Install memory modules in the sequence of DIMM 1 DIMM 3 DIMM 2 and DIMM 4 See Locating parts on th...

Страница 22: ...the retaining clips and gently pull the memory module out of the memory slot Figure 9 Removing a memory module 7 Position the new memory module over the memory slot Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board Push the memory module straight down into the slot until the retaining clips close 14 ThinkCentre User Guide ...

Страница 23: ...arranty Guide go to http www lenovo com support This section provides instructions on how to install or replace a PCI card Your computer has one standard PCI card slot and one PCI Express x16 graphics card slot To install or replace a PCI card do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on ...

Страница 24: ... in place by a retaining latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 6 Install the new card into the appropriate card slot on the system board and rotate the card retainer to the closed position See Locating parts on the system board on page 9 16 ThinkCentre Use...

Страница 25: ... parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Refer to the Lithium bat...

Страница 26: ...y repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the hard disk drive if your computer has one For computer models that do not have an internal hard dis...

Страница 27: ... Flex the sides of the bracket to remove the hard disk drive from the bracket 8 To install a new hard disk drive into the bracket flex the bracket and align pin 1 pin 2 pin 3 and pin 4 on the bracket with the corresponding holes in the hard disk drive Figure 16 Installing the hard disk drive into the bracket Important Do not touch the circuit board on the bottom of the hard disk drive 9 Connect th...

Страница 28: ... computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the optical drive To replace the optical drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 12 3 Pivot the optical drive bay ...

Страница 29: ... Install the optical drive retainer on the side of the new optical drive Figure 19 Installing the optical drive retainer 7 Slide the new optical drive into the drive bay until it snaps into position Chapter 2 Installing or replacing hardware 21 ...

Страница 30: ... Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the power supply assembly To replace the power supply assembly do the following 1 Turn off the computer and disconnect all power cords from electri...

Страница 31: ...ply assembly See Accessing the system board components and drives on page 12 6 Disconnect the power supply assembly cables from all drives and from the power connectors 1 and 2 on the system board Note You might need to remove the hard disk drive to gain easy access to the power connector 2 See Replacing the hard disk drive on page 18 Figure 22 Power connectors on the system board Chapter 2 Instal...

Страница 32: ...sembly cables to the system board and each of the drives 12 Secure the power supply assembly cables with the cable clips and ties in the chassis What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 32 Replacing the heat sink Attention Do not open your computer or attempt any r...

Страница 33: ... four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink Figure 24 Removing the heat sink 6 Carefully lift the heat sink off the system board Notes a You might have to gently twist the heat sink to free it from the microprocessor b Do not touch the thermal grease while handling the heat sink 7 Position the new heat sin...

Страница 34: ...ard to gain access to the front audio and USB assembly See Accessing the system board components and drives on page 12 4 Locate the front audio and USB assembly 5 Disconnect the front audio and USB assembly cables from the system board See Locating parts on the system board on page 9 Note Make sure you note the locations of the cables when you disconnect the cables from the system board 6 Remove t...

Страница 35: ...ction provides instructions on how to replace the system fan To replace the system fan do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 12 3 Remove the front bezel by releasing the three plastic tabs and pivoting the front bezel outward Figure 26 Removing the front bezel 4 Pivot the opti...

Страница 36: ...o position What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 32 Replacing the internal speaker Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came ...

Страница 37: ...er See Accessing the system board components and drives on page 12 5 Locate the internal speaker See Locating components on page 8 6 Disconnect the internal speaker cable and the thermal sensor cable from the internal speaker connector and the thermal sensor connector on the system board See Locating parts on the system board on page 9 7 Push the two tabs 1 on the bottom of the internal speaker as...

Страница 38: ...om the old internal speaker and install it on the new internal speaker 9 Insert the two tabs 2 on the bottom of the new internal speaker into the corresponding holes in the chassis and push the speaker straight down until the other two tabs 1 snap into position 30 ThinkCentre User Guide ...

Страница 39: ...acement on page 32 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace th...

Страница 40: ...nstalled or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 4 Using the Setup Utility on page 41 To close the computer cover and reconnect cables to your computer do the following 1 Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Locating components on page 8 f...

Страница 41: ...g security features There are several security options available to help you prevent hardware theft and unauthorized access to your computer In addition to physical locks you can also prevent unauthorized use of your computer by a software lock that locks the keyboard until a correct password is typed in Note Make sure that any security cables you installed do not interfere with other computer cab...

Страница 42: ...all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 12 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 9 4 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 5 Close the compu...

Страница 43: ...he computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data m...

Страница 44: ...ome computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and Recovery program enabl...

Страница 45: ...1 From the Windows desktop click Start All Programs ThinkVantage Rescue and Recovery The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click Launch advanced Rescue and Recovery 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation For more information about performing a recovery operation from the ...

Страница 46: ... 40 4 Do one of the following To rescue files from your hard disk drive or from a backup click Rescue files and follow the instructions on the screen To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Re...

Страница 47: ... on the computer When the Please select boot device window opens release the F12 key 3 In the Please select boot device window select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 1 A...

Страница 48: ... and Recovery workspace or the Windows environment do one of the following Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 38 Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings See Creating and using recovery media on page 35 Note If you are unable ...

Страница 49: ...e system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility program on page 41 Then follow the instructions on the screen When working with the Setup Utility program menu you must use the keyboard The keys used to perform various tasks are displayed at the bottom of each screen Using passwords By using the Setup Utility program you can set passw...

Страница 50: ...e you try to access the hard disk drive Setting changing and deleting a password To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 41 2 From the Setup Utility program main menu select Security 3 Depending on the password type select Set Power On Password Set Administrator Password or Hard Disk Password 4 Follow the ...

Страница 51: ... up from the device you selected Note Selecting a startup device from the Please select boot device window does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 41 2 From the Setup Utility...

Страница 52: ...44 ThinkCentre User Guide ...

Страница 53: ...are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc ima...

Страница 54: ...outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 12 3 Access the system board See Accessing the system board components and drives on page 12 4 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 9 5 Remove any cables that impede access to the Clear CMOS Recover...

Страница 55: ...sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the m...

Страница 56: ...e running the Windows operating system PC Doctor for Rescue and Recovery used when your Windows operating system does not start Notes 1 You can also download the PC Doctor for DOS diagnostic program from http www lenovo com support See PC Doctor for DOS on page 49 for detailed information 2 If you are unable to isolate and repair the problem yourself after running the diagnostic programs save and ...

Страница 57: ...orkspace See Creating and using a rescue medium on page 38 PC Doctor for DOS You can also download the latest version of the PC Doctor for DOS diagnostic program from http www lenovo com support The PC Doctor for DOS diagnostic program runs independently of the Windows operating system Use the PC Doctor for DOS diagnostic program if you are unable to start the Windows operating system or if the tw...

Страница 58: ... emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a...

Страница 59: ...as not been installed on your computer a message will be displayed when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publication is available in other languages on the Lenovo Support Web site at http www lenovo com support 3 If you want to install a different language version of the Adobe Reader program rather than the version preinstalled on ...

Страница 60: ...Access Help information system on the Windows 7 operating system click Start Help and Support Lenovo Access Help To open the Access Help information system on the Windows Vista operating system click Start All Programs ThinkVantage Access Help After you have opened the Access Help information system use the left panel to make a selection from the Contents tab or the Index tab or use the Search tab...

Страница 61: ...e available during the warranty period Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem Hardware repair If the problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service Engineering Change management There might...

Страница 62: ...te service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo...

Страница 63: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 64: ...se authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo The Lenovo logo Personal System 2 PS 2 Rescue and Recovery ThinkCentre ThinkVantage Microsoft Windows and Windows Vista are trademarks of the Microsoft group of companies In...

Страница 65: ...device drivers 33 installing 39 reinstalling 39 devices handling static sensitive 11 diagnostics programs using 53 diagnostics troubleshooting 47 DisplayPort connector 8 documentation using 53 drivers device 33 drives bays 10 specifications 10 E environment operating 4 Ethernet 1 Ethernet connector 8 exiting Setup Utility 43 expansion 2 external options installing 11 F failure recovering from POST...

Страница 66: ...wer Interface ACPI support 2 features 2 power supply assembly replacing 22 power on self test POST 45 Power On Password 42 productivity center ThinkVantage 51 programs updating system 45 protection password 34 purchasing additional services 54 R rear connectors 7 recovering from a POST BIOS update failure 46 software 35 recovery boot block 46 operations backup and 36 problems solving 40 recovery m...

Страница 67: ... 43 the BIOS updating flashing 45 46 ThinkVantage productivity center 51 trademarks 56 troubleshooting basic 47 troubleshooting diagnostics 47 U updating flashing the BIOS 45 system programs 45 updating flashing the BIOS 46 USB connector 8 using a rescue medium creating and 38 diagnostic programs 53 documentation 53 other services 54 passwords 41 Setup Utility 41 V VGA monitor connector 8 video su...

Страница 68: ...60 ThinkCentre User Guide ...

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Страница 70: ...Part Number 71Y7175 Printed in USA 1P P N 71Y7175 71Y7175 ...

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