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Troubleshooting
Overview
This chapter describes procedures for troubleshooting problems you may encounter with a Lenovo print
server, it is divided into the following sections:
■
General problems
■
Network print software installation problems
■
Printing problems
■
Protocol-specific troubleshooting
General problems
CD-ROM is inserted, but does not start automatically
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute
Start.exe
in the root directory of the CD-ROM.
How to reset the Lenovo print server to factory default
You can reset the print server back to its default factory settings (resetting all information such as the
password and IP address information). See
Restoring the network settings to factory default
Installation problems
The Lenovo print server is not found during setup of the network print software installation
or from the printer driver of the Lenovo printer in Windows
®
.
The Lenovo print server is not found using the Simple Network Configuration capabilities of
Mac OS
®
X.
Make sure you have completed the IP address setting of the Lenovo print server according to
of
this User’s Guide before installing the network print software or printer driver. Check the following:
1
Make sure that the printer is powered on, is on-line and ready to print.
