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Chapter 4. General Checkout

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Comparing the configuration and software set-up between
“working and non-working” systems will often lead to problem
resolution.

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Содержание H415

Страница 1: ...nts 8 Safety notices 9 Chapter 3 General information 12 Specifications 12 Chapter 4 General Checkout 13 Problem determination tips 14 Chapter 5 Using the Setup Utility Type G41 16 Starting the Setup Utility program 16 Viewing and changing settings 16 Using passwords 17 Using Device 19 Selecting a startup device 20 Exiting from the Setup Utility program 21 Chapter 6 Using the Setup Utility Type RS7...

Страница 2: ...hardware 41 Removing the computer cover 41 Removing and replacing the front bezel 42 Replacing a memory module 43 Replacing the hard disk drive 45 Replacing an optical drive 46 Replacing a PCIE adapter 47 Replacing the heatsink assembly 48 Replacing the CPU 50 Replacing the motherboard 53 Replacing the system fan assembly 54 Replacing the power supply 56 Replacing the keyboard 57 Replacing the mou...

Страница 3: ...invalid for those machines which do not have TV card Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d exécuter les instructions Lesen Sie unbedingt alle Hinweise vom Typ ACHTUNG oder VORSICHT in dieser Dokumentation bevor Si...

Страница 4: ...2 Type the machine type Example 8129 in the Use Quick Path field then click Go 3 Under Browse by product click Continue 4 Under Important information click Parts information 5 In the Refine results field select Service parts then click the entry for your machine type The list of service parts by description with applicable machine type model and FRU part number is displayed Important information a...

Страница 5: ...be used Products marketed before June 2006 Products marketed after June 2006 Current or original part Replacement FRU Current or original part Replacement FRU Non RoHS Can be Non RoHS Must be RoHS Must be RoHS Non RoHS Can be RoHS Non RoHS Can sub to RoHS RoHS Must be RoHS Note A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center...

Страница 6: ... you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away ...

Страница 7: ... electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical ...

Страница 8: ... instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your ...

Страница 9: ...ed CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connecto...

Страница 10: ...static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those listed below to provide protection that meets the specific se...

Страница 11: ... hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when...

Страница 12: ...by local ordinances or regulations CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other th...

Страница 13: ...he power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices ...

Страница 14: ...sts the physical specifications for your computer Type Lenovo H4 Series This section lists the physical specifications Dimensions Width 175 mm Height 368 mm Length 430 mm Environment Air temperature Operating 10 to 35 C Transit 40 to 55 C Humidity Operating 35 to 80 Transit 20 to 93 40 C Altitude 86KPa to 106KPa Electrical input Input voltage 100V 127V 200V 240V AC Input frequency 50 60HZ ...

Страница 15: ...uter to boot up in quiet mode no beep no memory count and checkpoint code display when no errors are detected by POST To enable beep memory count and checkpoint code display when a successful POST occurs do the following 1 Start the Setup Utility program See Starting the Setup Utility program 2 Select Start Options 3 Set Power On Self Test to Enhanced Before replacing any FRUs ensure that the late...

Страница 16: ...on available when requesting assistance from Service Support and Engineering functions Machine type and model Processor or hard disk upgrades Failure symptom Do diagnostics indicate a failure What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure ...

Страница 17: ...Chapter 4 General Checkout 15 Comparing the configuration and software set up between working and non working systems will often lead to problem resolution ...

Страница 18: ...e the F1 key Notes a If you are using a USB keyboard including wireless keyboard and the Setup Utility program does not display using this method repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer b If a user password or an supervisor password has been set the Setup Utility program menu is not displayed until you type your password For more informat...

Страница 19: ...e easily compromised We suggest the passwords should adhere to the following rules Must have at least seven characters in length Contain at least one alphabetic character one numeric character Setup Utility program and hard disk drive passwords are not case sensitive Not be your name or your user name Not be a common word or a common name Be significantly different from your previous password Supe...

Страница 20: ...om the Setup Utility program menu select Change Supervisor Password and press Enter 2 when you type the supervisor password a message will display that Enter New Password Press Enter and a message will display that indicates the password has been disabled After that the user password will be disabled too if a user password has been installed 3 Press any key to contine User Password When a User Pas...

Страница 21: ...ng Device Device is used to enable or disable user access to the following device PS 2 Mouse Support When this feature is set to Disable the device of PS 2 Mouse Support is disabled and will not be displayed in the system configuration To set Device do the following 1 Start the Setup Utility program see Starting the Setup Utility program on page 16 2 From the Setup Utility program menu select Devi...

Страница 22: ... rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 S...

Страница 23: ...rogram When you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save changes and Exit before you exit Otherwise your changes will not be saved ...

Страница 24: ...hen you hear multiple beeps release the F1 key Notes a If you are using a USB keyboard including wireless keyboard and the Setup Utility program does not display using this method repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer b If a user password or an supervisor password has been set the Setup Utility program menu is not displayed until you ty...

Страница 25: ...e a strong password that cannot be easily compromised We suggest the passwords should adhere to the following rules Must have at least seven characters in length Contain at least one alphabetic character one numeric character Setup Utility program and hard disk drive passwords are not case sensitive Not be your name or your user name Not be a common word or a common name Be significantly different...

Страница 26: ...ervisor password 1 From the Setup Utility program menu select Change Supervisor Password and press Enter 2 when you type the supervisor password a message will display that Enter New Password Press Enter and a message will display that indicates the password has been disabled After that the user password will be disabled too if a user password has been installed 3 Press any key to contine User Pas...

Страница 27: ...sor Password is set the Security Options can be displayed in the menu of Security To set Security Options do the following 1 Start the Setup Utility program See Starting the Setup Utility program 2 From the Setup Utility program menu selet Security 3 Select Change Supervisor Password 4 Set the Supervisor Password 5 After that Select Security Option 6 Select Setup or Always and press Enter 7 Return...

Страница 28: ...y rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 ...

Страница 29: ...rogram When you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save changes and Exit before you exit Otherwise your changes will not be saved ...

Страница 30: ...iagnose the error message first If you cannot run the diagnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Hard disk drive boot error A hard disk drive boot error error codes 1962 and I99...

Страница 31: ...k drive The drive is defective Replace the hard disk drive Power Supply Problems If you suspect a power problem use the following procedures Check Verify FRU Action Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors Microprocessor s connection Reseat connectors Check the power cord for continuity ...

Страница 32: ...malfunctioning add in card Remove all expansion cards except the video adapter If beep codes are generated when all other expansion cards are absent consult your system manufacturer s technical support If beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time until the problem hap...

Страница 33: ...the system one at a time until the problem happens again This will reveal the malfunctioning card 10 beeps CMOS shutdown register read write error 11 beeps Cache memory test failed POST error codes Each time you power on the system it performs a series of tests that check the operation of the system and some options This series of tests is called the Power On Self Test or POST POST does the follow...

Страница 34: ...talled Primary Slave Hard Disk Error Secondary Master Hard Disk Error Secondary Slave Hard Disk Error PS2 Mouse not found PS2 Mouse support is enabled in the BIOS setup butthe device is not detected You can plug PS2 Mouse or set PS2 Mouse support is auto Keyboard error Cannot initialize the keyboard Make sure the keyboard is properly connected to the computer and that no keys are held pressed duri...

Страница 35: ...ure that the hard disk drive is jumpered as a master and the optical drive is jumpered as a slave 1 Power off the computer 2 Remove or disconnect the following components if installed one at a time a External devices modem printer or mouse b Any adapters c Memory modules d Extended video memory e External Cache f External Cache RAM g Hard disk drive h Diskette drive 3 Power on the computer to re t...

Страница 36: ...cations 8 This chapter provides illustrations to help locate the various connectors controls and components of the computer Locating components The following illustration will help you to locate the various components in your computer ...

Страница 37: ...ory modules PCI Express adapter card PCI Express adapter connectors Power supply System fan Optical drive Hard disk drive Locating connectors on the front of the computer The following illustration shows the location of connectors on the front of the computer ...

Страница 38: ...ced in a vertical position Locating connectors on the rear of the computer The following illustration shows the location of connectors on the rear of the computer They show the placement of connectors for some but not all models The location of the connectors on your computer may not be identical but should be similar to these Please refer to the keys that follow the illustrations which identify t...

Страница 39: ...ector selected models only HDMI connector selected models only USB connectors 4 Ethernet connector Microphone connector Audio line out connector Audio line in connector PCI Express x16 graphics adapter connector Some models are equipped with a graphics card PCI Express x1 adapter connector Some models are equipped with a WIFI card or TV tuner card ...

Страница 40: ...pter connector Some models are equipped with a graphics card PCI Express x1 adapter connector Some models are equipped with a WIFI card or TV tuner card Identifying parts on the system board The system board sometimes called the motherboard is the main circuit board in your computer It provides basic computer functions and supports a variety of devices that are factory installed or that you can in...

Страница 41: ...mory connector Memory connector Thermal sensor header connector Power connector SATA IDE connectors 4 Front panel connector Clear CMOS Front USB connectors 2 Front audio connector PCI apater connector PCI Express X 1 adapter connectors 2 PCI Express X 16 graphics adapter connector System fan connector 12V power connector ...

Страница 42: ...r Memory connector Memory connector Thermal sensor header connector Power connector SATA IDE connectors 4 Front panel connector Front USB connectors 2 Clear CMOS Front audio connector PCI apater connector PCI Express X 1 adapter connectors 2 PCI Express X 16 graphics adapter connector System fan connector 12V power connector ...

Страница 43: ...ving the computer cover Important Turn off the computer and wait 3 to 5 minutes to let the computer cool down before removing the computer cover To remove the computer cover 1 Remove any media disks CDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices 2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached t...

Страница 44: ... to remove Note It may be helpful to lay the computer on its side for this step Removing and replacing the front bezel To remove and replace the front bezel 1 Remove the computer cover Refer to Removing the computer cover Note It may be helpful to lay the computer on its side for this step ...

Страница 45: ...t into position at the bottom and top of the chassis 4 Refer to the Completing the installation Replacing a memory module Attention Do not remove the computer cover or attempt any repairs before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and ...

Страница 46: ...ule connectors Refer to Locating components 3 Remove the memory module to be replaced by opening the retaining clips as shown 4 Position the new memory module over the memory connector Make sure the notch on the memory module aligns correctly with the connector key on the system board Push the memory module straight down into the connector until the retaining clips close 5 Refer to the Completing ...

Страница 47: ... the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the hard disk drive 1 Remove the computer cover Refer to Removing the computer cover Note It may be helpful to lay the computer on its side for this step 2 Disconnect the data and power cables from the hard disk drive 3 Remove the four screws that secure the hard disk drive to the drive b...

Страница 48: ...anty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace an optical drive 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the front bezel Refer to Removing and replacing the front bezel 3 Discon...

Страница 49: ...ng the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com The following procedure can be used for removing any PCIE adapters including Graphic Cards TV tuner Card and Wifi Ca...

Страница 50: ...eading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the heatsink assembly 1 Remove the computer cover Refer to Removing the computer cover 2 Lay the comp...

Страница 51: ...rom the system board 7 Use a thermal grease syringe to place five drops of grease on the top of the microprocessor Each drop of grease should be 0 03ml 3 tick marks on the grease syringe 8 Fit the new heatsink assembly back onto the heatsink retention bracket 9 Reconnect the disconnected cables to the system board 10 Refer to Completing the installation ...

Страница 52: ...r or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace an CPU 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the heatsink assembly Refer to Replacing the heatsink assembly 3 To remove the microprocessor 3 from the system board lift the s...

Страница 53: ...r straight up and out of the socket Note a You should make note of the orientation of the notches on the microprocessor This is important for when reinstalling the microprocessor on the new system board b Do not drop anything onto the microprocessor socket while it is exposed as the socket pins must be kept as clean as possible 5 Make sure that the microprocessor retainer is fully open ...

Страница 54: ... 7 Holding the microprocessor with your fingers position the microprocessor so that the notches on the microprocessor are aligned with the tabs in the microprocessor socket Important To avoid damaging the microprocessor contacts do not tilt the microprocessor when installing it into the socket 8 Lower the microprocessor straight down into the system board socket ...

Страница 55: ...m board 12 Reconnect the disconnected cables to the system board 13 Refer to the Completing the installation Replacing the motherboard To replace the motherboard 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the heatsink assembly Refer to Replacing the heatsink assembly 3 Remove the memory module Refer to Replacing a memory module 4 Remove the PCIE adapters Refer to Rep...

Страница 56: ... remove the computer cover or attempt any repairs before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the system fan assembly 1 Remove the comput...

Страница 57: ... system board Refer to Identifying parts on the system board 4 Pull the system fan assembly out of the chassis 5 Install the new system fan assembly by aligning the rubber mounts of the system fan assembly with the holes on the chassis and then push the rubber mounts through the holes ...

Страница 58: ...eplacing the power supply To replace the power supply 1 Remove the computer cover Refer to Removing the computer cover 2 Remove all of the cables that are connected to the system board 3 Remove the 4 screws that secure the power supply to the chassis 4 Slide and then lift the power supply out of the chassis 5 Align then insert the new Power supply and screw it in 6 Reconnect all relevant cables 7 ...

Страница 59: ... media disks CDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices 2 Unplug all power cords from electrical outlets 3 Locate the connector for the keyboard Refer to Locating connectors on the rear of the computer and Locating connectors on the front of the computer Note Your keyboard may be connected to the standard keyboard connector...

Страница 60: ...move any media disks CDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices 2 Unplug all power cords from electrical outlets 3 Locate the connector for the mouse Refer to Locating connectors on the front of the computer and Locating connectors on the rear of the computer Note Your mouse may be connected to the standard mouse connector ...

Страница 61: ...eplacing a new part or parts you will need to close the computer cover and reconnect all the cables including telephone lines and power cords In addition depending on the part that was replaced you may need to confirm the updated information in the Setup Utility program Refer to Starting the Setup Utility in the Hardware Maintenance Manual for further information To complete the installation 1 Ens...

Страница 62: ...r Refer to Locating connectors on the front of the computer and Locating connectors on the rear of the computer Note In most countries Lenovo requires the return of the defective CRU Information about this will either come with the CRU or will arrive a few days after the CRU has been delivered ...

Страница 63: ...atures of the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Automatic Power On features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically Resume On Ring With this feature set to Enabled the computer will turn on automatic...

Страница 64: ...he power management features of the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Power Management features The Power Management features within the Power menu allow you to enable and disable features that turn on the computer automatically Resume On PME This feature allows PCI cards PCI E cards and On board LAN whi...

Страница 65: ...manuals included with your computer and the content of the manual at any time without additional notice The manuals included with your computer are provided to help you use Lenovo s products appropriately For the configuration of the product refer to the related contract if any or product packing list or consult the distributor for the product sales The content of the manuals included with your co...

Страница 66: ...LIVE AMD Opteron AMD Phenom AMD Sempron Catalyst Cool n Quiet CrossFire PowerPlay Radeon and The Ultimate Visual Experience are trademarks of Advanced Micro Devices Inc Other company product or service names referred to herein or in other Lenovo publications may be trademarks or service marks of others All rights reserved Names or marks of certain companies mentioned in the manuals included with y...

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