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Reference information 3-7

Service information

Customer responsibilities

The warranty does not apply to a product which has been damaged due to accident, misuse, abuse,

improper installation, usage not in accordance with product specifications and instructions, natural

or personal disaster, or unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:

● Images burned on to the screen of a CRT monitor. Burned image is preventable by utilizing a

moving screen saver or power management.

● Physical damage to covers, bezel, base and cables.
● Scratches or punctures on monitor screens.

Getting further help

If you still can’t solve your problem, please contact the Customer Support Centre. For more

information on contacting the Customer Support Centre, please see Appendix A, “Service and

Support” on page A-1.

Service parts

The following parts are for use by Lenovo service, or Lenovo authorized dealers to support the

customer warranty. Parts are for service use only. The table below shows information for model

61E9-GAR6-WW.

Table 3-3. List of service parts

FRU (Field
Replaceable Unit)
Part number

Description

colour

Machine Type

Model (MTM)

5D10W84749

P27h-20-27 inch FRU Monitor

Raven Black 61E9-GAR6-WW

5C10W84750

P27h-20 USB Type-C to C

cable 1.8m

Raven Black 61E9-GAR6-WW

5C10W84752

P27h-20 USB Type-C

to A cable 1.8m

Raven Black 61E9-GAR6-WW

5C10W84773

P27q-20 DP cable 1.8m

Raven Black 61E9-GAR6-WW

5C10W84768

P27q-20 HDMI cable

1.8m

Raven Black 61E9-GAR6-WW

5SE0W84774

P27q-20 - FRU Stand

and Base

Raven Black 61E9-GAR6-WW

Содержание D19270QP1

Страница 1: ...P27h 20 Flat Panel Monitor D19270QP1 User s Guide Machine Type 61E9 ...

Страница 2: ...vate expense and are sold to governmental entities as commercial items as defined by 47 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE IF products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contr...

Страница 3: ...age 2 6 Usingthedirectaccesscontrols 2 6 UsingtheOn ScreenDisplay OSD controls 2 7 Selectingasupporteddisplaymode 2 10 Imagerotation 2 10 Understandingpowermanagement 2 11 Caringforyourmonitor 2 11 Detachingthemonitorstand 2 12 WallMounting Optional 2 12 Chapter3 Referenceinformation 3 1 Monitorspecifications 3 1 Troubleshooting 3 3 Manuallyinstallingthemonitordriver 3 5 Serviceinformation 3 7 Reg...

Страница 4: ... tips to help you use your computer safety go to http www lenovo com safety Before installing this product read the Safety Information This equipment is not suitable for use in locations where children are likely to be present avoid hurting your child when machine falling down ...

Страница 5: ...iv CopyrightLenovo2019 TCO Certified ...

Страница 6: ... Copyright Lenovo 2019 v ...

Страница 7: ... ampere rating Amps or A for each device Install your monitor near a power outlet that you can easily reach Disconnect the monitor by grasping the plug firmly and pulling it from the outlet Never disconnect the monitor by pulling the cord Do not allow anything to rest on the power cord Do not walk on the cord While using VESA mount application the AC Inlet must face to down side Do not face any ot...

Страница 8: ...the illustrations below Note Do not touch the monitor within the screen area The screen area is glass and can be damaged by rough handling or excessive pressure 1 Place your monitor with the screen face down on a soft flat surface 2 Put the stand and base to the monitor Note To attach a VESA mount please see Detaching the monitor stand on page 2 12 Depending on many factors such as the processing ...

Страница 9: ...ser controls and using the cable lock slot Types of adjustments Tilt Please see the illustration below for an example of the tilt range Swivel With the built in pedestal you can tilt and swivel the monitor for the most comfortable viewing angle Height Adjustment After pressing the top of the monitor you can adjust the height of the monitor ...

Страница 10: ...wise or anticlockwise until the monitor stops at 90 User controls Your monitor has controls at the right side which are used to adjust the display For information on how to use these controls please see Adjusting your monitor image on page 2 6 Cable lock slot Your monitor is equipped with a cable lock slot located on the rear of your monitor Please follow the instructions that came with the cable ...

Страница 11: ...nd the other end to the DP connector on the monitor Lenovo recommends that customers who require using the Display Port input on their monitor purchase the Lenovo Display Port to Display Port cable 0A36537 For more information go to the following www lenovo com support monitor accessories 3 Connect one end of the HDMI cable to the HDMI connector on the back of the computer and the other end to the...

Страница 12: ...aker s audio cable and audio jack of monitor to transfer audio source from DP Type C HDMI or USB Note The audio output in DP Type C and HDMI modes 6 Connect one end of the USB cable to the USB downstream terminal of the monitor and connect the other end of the USB cable to an appropriate USB port on your device Note 1 The USB downstream port does not provide power while the monitor is switched off...

Страница 13: ... shall be used Alternative a flexible cord be of synthetic rubber according to IEC 60245 designation H05RR F 3G 0 75mm shall be used 8 Assembled cables with Line Cleaner as shown below 9 Connect one end of the DP cable to the DP input on the back of another monitor and the other end to the DP output connector for daisy chain on the monitor Note 1 Monitors sold in NA include a DP cable Note 2 For o...

Страница 14: ... to register your product and provide us with information that will help Lenovo to better serve you in the future Your feedback is valuable to us in developing products and services that are important to you as well as in developing better ways to communicate with you Register your option on the following Web site http www lenovo com register Lenovo will send you information and updates on your re...

Страница 15: ...ng your posture or chair position Use a viewing distance that is most comfortable for you Monitor height Position the monitor so your head and neck are in a comfortable and neutral vertical or upright position If your monitor does not have height adjustments you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height A general guideline is to p...

Страница 16: ...sufficient lighting makes the display on screen harder to see Generally lighting level should not exceed 750 lux and levels ranging from 300 to 500 lux are most appropriate for computer desk work Recommended lighting arrangement includes positioning work stations away from direct sunlight or using overhead lighting with baffles or louvers that reduces glare Working Habits Long exposures to compute...

Страница 17: ... a comfortable working experience Seating Position Placing the monitor too far or too close may lead to eye strain Far viewing distance causes users to lean forward to see small texts which strain the eyes and torso Close viewing distance on the other hand strains the eye resulting from exerting more effort to focus and also causes the user to sit in awkward body posture i e tilting the head typin...

Страница 18: ...esults to muscle fatigue Reduce Flicker Monitor flickers refer to repeated changes in monitor light intensity It is caused by several factors including but not limited to voltage fluctuations Reducing flicker minimizes eye strain and headaches ThinkVision monitors allow users to use high frequency display modes that can effectively reduce flicker Low Blue Light Concerns on blue light affecting eye...

Страница 19: ... press to enable disable Low Blue Light Accessibility information Lenovo is committed to providing greater access to information and technology to people with disabilities With assistive technologies users can access information in the way most appropriate to their disability Some of these technologies are already provided in your operating system others can be purchased through vendors or accesse...

Страница 20: ... access controls can be used when the On Screen Display OSD is not displayed Table 2 1 Direct access controls Icon Control Description DDC CI Press and hold for 10 seconds to enable or disable the DDC CI function Input change Switches the video input source Brightness Direct access to Brightness adjustment Main menu Open OSD main menu Press and hold for 10 seconds will lock menu un lock menu ...

Страница 21: ...or consumer electronics led by the U S government It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas emissions Energy Star logo is a symbol of energy conservation and environmental protection It improves the concept of energy efficiency of consumers and manufacturers and effectively guides the market The regulation of Energy Star improves energy efficiency and r...

Страница 22: ...rive Off Normal Extreme Color Mode Adjusts intensity of red green and blue sRGB BT 709 DCI P3 Neutral Reddish Bluish Custom Red Increases or decreases the saturation of red in the image Green Increases or decreases the saturation of green in the image Blue Increases or decreases the saturation of blue in the image Scenario Modes Panel Native Image Creation Digital Cinema Video Creation Low Blue Li...

Страница 23: ...ime Out Sets the length of time the OSD will remain active after the last time a button is pressed Menu Horizontal Changes the horizontal position of the OSD Menu Vertical Changes the vertical position of the OSD Transparency choose the transparency of OSD Factory Reset Resets monitor to the original factory settings Yes No The ENERGY STAR Logo means resets all user settings to default values so t...

Страница 24: ...rate 640x480 60Hz 720x400 70Hz 800x600 60Hz 1024x768 60Hz 1280x720 60Hz 1280x800 60Hz 1280x1024 60Hz 1440x900 60Hz reduced 60Hz 1600x900 reduced 60Hz 1680x1050 60Hz 1920x1080 60Hz 2560x1440 60Hz Image rotation Before rotating the monitor you should set up your computer to rotate the image Rotating the image may require special rotation software or you may find that your computer is preloaded with ...

Страница 25: ... This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is...

Страница 26: ...unting kit 1 Place the monitor face down on a non abrasive surface on stable flat table 2 Remove the stand 3 Attach the mounting bracket from the wall mounting kit to the monitor 4 Mount the monitor on the wall by following the instructions that come with the base mounting kit NOTE For use only with UL and GS Listed Wall Mount Bracket with minimum weight load bearing capacity of 6 00 kg In order t...

Страница 27: ...reme 4 ms Power input Supply voltage 100 240 VAC 60 50 Hz current 2 0A USB Type C PD Function Supply voltage current 5V or 9V or 15V DC 3A or 20V DC 3 25A or 20V DC 4 5A Max Power consumption Note Power consumption figures are for the monitor and the power delivery together Max Consumption 150W Typical Consumption 27W Standby Suspend 0 5W Off 0 3W Video input DP Input signal DP Horizontal addressa...

Страница 28: ...s between noted ranges Vertical frequency 50 Hz 75 Hz Native Resolution 2560 x 1440 at 60 Hz Temperature Operating 0 to 40 C 32 F to 104 F Storage 20 to 60 C 4 F to 140 F Shipping 20 to 60 C 4 F to 140 F Humidity Operating 8 to 80 Storage 5 to 95 Shipping 5 to 95 ...

Страница 29: ... your computer If these options do not work contact the Customer Support Centre Selecting a supported display mode on page 2 10 The image quality is unacceptable The video signal cable is not connected with the monitor or system completely Be sure the signal cable is firmly plugged into the system and monitor Connecting and turning on your monitor on page 1 4 The image quality is unacceptable The ...

Страница 30: ...htness and contrast setting on the OSD menu Adjusting your monitor image on page 2 6 One or more of the pixels appear discoloured This is a characteristic of the LCD technology and is not an LCD defect If there are more than five pixels missing contact the Customer Support Centre Appendix A Service and Support on page A 1 Fuzzy lines in text or a blurry image Horizontal or vertical lines through t...

Страница 31: ...device driver program on the computer 13 Click the Have Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 7 Where X indicates the folder in which the downloaded driver is located such as a desktop 14 Select the P27h 20 inf file and click the Open button Click the OK button 15 Select Lenovo P27h 20 and click Next 16 After the installation is ...

Страница 32: ...ave Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 10 where X indicates the folder in which the downloaded driver is located such as a desktop 14 Select the P27h 20 inf file and click the Open button Click the OK button 15 In the new window select Lenovo P27h 20 and click Next 16 After the installation is complete delete all downloaded fi...

Страница 33: ...r problem please contact the Customer Support Centre For more information on contacting the Customer Support Centre please see Appendix A Service and Support on page A 1 Service parts The following parts are for use by Lenovo service or Lenovo authorized dealers to support the customer warranty Parts are for service use only The table below shows information for model 61E9 GAR6 WW Table 3 3 List o...

Страница 34: ... fee at Lenovo s discretion 90 days after the option has been withdrawn from marketing Additional support offerings including step by step installation assistance are available for a nominal fee To assist the technical support representative have available as much of the following information as possible Option name Option number Proof of purchase Computer manufacturer model serial number and manu...

Страница 35: ...ial 800 0123 Spanish Hungary 36 13 825 716 English Hungarian India Primary 1800 419 4666 Tata Secondary 1800 3000 8465 Reliance Email commercialts lenovo com English and Hindi Indonesia 1 803 442 425 62 213 002 1090 Standard Charges Apply English Bahasa Indonesia Ireland Warranty service and support 01 881 1444 English Israel Givat Shmuel Service and Center 972 3 531 3900 Hebrew English Italy Warr...

Страница 36: ...tandard Charges Apply English Mandarin Bahasa Malaysia Slovakia ThinkStation and ThinkServer 421 2 4954 5555 Slovenia 386 1 2005 60 Slovenian Spain 34 917 147 833 Spanish Sri Lanka 9477 7357 123 Sumathi Information systems English Sweden Warranty service and support 077 117 1040 Swedish Switzerland Warranty service and support 0800 55 54 54 German French Italian Taiwan 0800 000 702 Mandarin Thaila...

Страница 37: ...n new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not ...

Страница 38: ...with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at https www lenovo com jp ja services_warranty recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting ...

Страница 39: ...statement of compliance The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Lenovo and the Lenovo logo are trademarks of Lenovo in the United States other countries or both Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 Power cords...

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