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22

Chapter 5. Troubleshooting

When do I need to restore the system to the factory status?

You can use this feature when your system fails or you need to re-install your operating 
system. This will restore your computer back to the initial status when you first booted up 
your computer after receiving it from the store. If there is critical data on your current 
partition, back it up before you run this recovery feature.

Содержание B460e

Страница 1: ...Lenovo B460e Read the safety notices and important tips in the included manuals before using your computer User Guide V1 0 ...

Страница 2: ...ting system some operations may be slightly different If you are using other operating systems some operations may not apply to you LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED ...

Страница 3: ... 13 Special keys and buttons 14 System status indicators 15 Securing your computer 16 Chapter 3 Connecting to the Internet 17 Wired connection 17 Wireless connection 18 Chapter 4 OneKey Rescue system 19 OneKey Rescue system 19 Chapter 5 Troubleshooting 21 Frequently asked questions 21 Troubleshooting 23 Appendix CRU instructions 27 Replacing the battery 27 Replacing the hard disk drive 28 Replacin...

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Страница 5: ...he actual product Please refer to the actual product Attention Do NOT open the display panel beyond 130 degrees When closing the display panel be careful NOT to leave pens or any other objects in between the display panel and the keyboard Otherwise the display panel may be damaged i g c b d h a g f e B460e ...

Страница 6: ...on Press this button to turn on the computer OneKey Rescue system button Press this button to start OneKey Rescue system when the computer is powered off Note For details see OneKey Rescue system on page 19 System status indicators For details see System status indicators on page 15 Built in microphone The built in microphone with noise reduction can be used for video conferencing voice narration ...

Страница 7: ...he fan louvers are blocked or else overheating of the computer may occur RJ 45 port This port connects the computer to an Ethernet network Note For details see Wired connection on page 17 USB port Connects to USB devices Note For details see Connecting USB devices on page 13 Microphone jack Connects to external microphones Headphone jack Connects to external headphones Attention Listening to music...

Страница 8: ...view Optical drive Reads Burns optical disks USB port Connects to USB devices Note For details see Connecting USB devices on page 13 AC power adapter jack Connect the AC adapter here Note For details see Using AC adapter and battery on page 9 c a b a b c ...

Страница 9: ...ed wireless device switch Use this switch to turn on off the wireless radio of all wireless devices on your computer Fan louvers Dissipate internal heat Note Make sure that none of the fan louvers are blocked or else overheating of the computer may occur a b a b ...

Страница 10: ... is used to keep the battery pack secured in place Battery pack For details see Using AC adapter and battery on page 9 Battery latch spring loaded The spring loaded battery latch keeps the battery pack secured in place Hard disk drive HDD Memory Mini PCI Express Card slot compartment a b c d a b c d ...

Страница 11: ...to the supplied Setup Poster to install the battery pack Connecting the computer to an electrical outlet 1 Connect the power cord to the AC adapter 2 Connect the AC adapter to the AC power adapter jack of the computer firmly 3 Plug the power cord into an electrical outlet Turning on the computer Press the power button to turn on the computer Configuring the operating system You may need to configu...

Страница 12: ... To put the computer into sleep state do one of the following Click and select Sleep from the Start menu Press Fn F1 To wake the computer do one of the following Press the power button Press any key on the keyboard Shutting down your computer If you are not going to use your computer for a day or two shut it down To shut down your computer click and select Shut down from the Start menu Note Wait u...

Страница 13: ...the environment pay attention to the following points Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose the battery pack to water or rain Do not attempt to disassemble the battery pack Do not short circuit the battery pack Keep the battery pack away from children Do not put the battery pack in trash that is disposed of in landfills Whe...

Страница 14: ... want the cursor to move Left click button The function corresponds to that of the left mouse button on a conventional mouse Right click button The function corresponds to that of the right mouse button on a conventional mouse Notes You can enable disable the touchpad using Fn F6 When the touchpad indicator is lit the touchpad is disabled B460e a b c a b c ...

Страница 15: ...s keys that when enabled work as a 10 key numeric keypad To enable or disable the numeric keypad press Fn F8 Function key combinations Through the use of the function keys you can change operational features instantly To use this function press and hold Fn then press one of the function keys Note The Num lock indicator will light on if the numeric keypad is enabled a b b a ...

Страница 16: ...de Fn F4 Open the interface for display resolution settings Fn F5 Open the interface for integrated wireless devices settings on off Fn F6 Enable Disable the touchpad Fn F8 Enable Disable the numeric keypad Fn F9 Activate the pause function Fn F10 Activate the break function Fn F11 Enable Disable the scroll lock Fn F12 Activate the insert function Fn PrtSc Activate the system request Fn Increase D...

Страница 17: ...ming any additional steps Before disconnecting a USB storage device make sure your computer has finished transferring data by that device Click the Safely Remove Hardware icon in the notification area of Windows to remove the device before disconnecting Model Number of USB port B460e 3 Note Typically Windows detects a new device after connecting it and then installs the driver automatically Howeve...

Страница 18: ...OneKey Rescue system button When the computer is powered off press this button to start Lenovo OneKey Rescue system In Windows operating system press this button to start Lenovo OneKey Recovery system Note For details see OneKey Rescue system on page 19 B460e ...

Страница 19: ...dicators inform you of the computer status d e f h g c B460e a b Hard disk drive indicator Scroll lock indicator Caps lock indicator Power status indicator Battery status indicator Wireless communication indicator Touchpad indicator Num lock indicator a b c d e f g h ...

Страница 20: ...d enable it a prompt appears on the screen each time you power on the computer Enter your password at the prompt The computer cannot be used unless you enter the correct password For details about how to set the password see the Help to the right of the screen in BIOS setup utility Notes Before purchasing any security product verify that it is compatible with this type of security keyhole You are ...

Страница 21: ...s are a reliable and safe way to connect the computer to the Internet Hardware connection Cable DSL Software configuration Consult your Internet Service Provider ISP for details on how to configure your computer Cable Cable Internet services use a cable modem connected to the residential cable TV line DSL DSL is a family of related technologies that bring high speed network access to homes and sma...

Страница 22: ... communications do the following 1 Slide the integrated wireless device switch from to 2 Press Fn F5 to make configuration Hardware connection Software configuration Consult your Internet Service Provider ISP and search Windows Help and Support Center for details on how to configure your computer Wi Fi Wi Fi networks cover a small physical area like a home office or small group of buildings An acc...

Страница 23: ...y system Icon on the desktop to launch Lenovo OneKey Recovery Within the program you can back up the system partition on the hard disk drive other storage devices or by creating recovery discs For more instructions see the Help file of Lenovo OneKey Recovery Using Lenovo OneKey Rescue system without Windows operating system In the event that the operating system cannot be loaded follow the steps b...

Страница 24: ...system partition and factory default recovery disc s Select the type of recovery disc you want to create and follow the on screen instructions Insert additional recordable disc s when prompted Note If your computer does not come with an integrated optical drive or if the integrated optical drive does not support disc creating connect an appropriate external optical drive to your computer Notes The...

Страница 25: ... recovery discs Your computer did not come with a recovery disc For an explanation of the alternative recovery methods offered by Lenovo see Chapter 4 OneKey Rescue system on page 19 How can I contact the customer support center See Chapter 3 Getting help and service of Lenovo Safety and General Information Guide Where can I find warranty information For the warranty applicable to your computer in...

Страница 26: ...ature when your system fails or you need to re install your operating system This will restore your computer back to the initial status when you first booted up your computer after receiving it from the store If there is critical data on your current partition back it up before you run this recovery feature ...

Страница 27: ...our screen saver or power management may be enabled Do one of the following to exit from the screen saver or to resume from sleep or hibernation mode Touch the touchpad Press any key on the keyboard Press the power button Press Fn F2 to confirm whether the LCD screen has been turned off A Password problem I forgot my password If you forget your user password you must take your computer to a Lenovo...

Страница 28: ... does not return from sleep mode your system has stopped responding and you cannot turn off the computer reset the computer Unsaved data may be lost To reset the computer press and hold the power button for 4 seconds or more If the computer is still not reset remove the AC adapter and the battery Computer screen problems The screen is blank Do the following If you are using the AC adapter or using...

Страница 29: ...in Chapter 2 A hard disk drive problem The hard disk drive does not work In the Boot menu in BIOS setup utility make sure that the hard disk drive is included in the Boot priority order correctly A startup problem The Microsoft Windows operating system does not start Use the OneKey Rescue system to help solve or identify your problem For details about OneKey Rescue system see Chapter 4 OneKey Resc...

Страница 30: ...r in the BIOS setup utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the Boot menu in the BIOS setup utility make sure that the device is included in the Boot priority order list Press F12 when the Lenovo logo appears on the screen while the computer is starting up to select the device you want the compu...

Страница 31: ...ter over 3 Unlock the manual battery latch Holding the spring loaded battery latch in the unlocked position remove the battery pack in the direction shown by the arrow 4 Install a fully charged battery 5 Slide the manual battery latch to the locked position 6 Turn the computer over again Connect the AC adapter and the cables to the computer again Note Use only the battery provided by Lenovo Any ot...

Страница 32: ...he information on the hard disk and then turn the computer off Never remove the drive while the system is operating in sleep mode or in hibernation mode Notes Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping The preinstalled software are not included on an optional hard disk...

Страница 33: ...ct the AC adapter and all cables from the computer 2 Close the computer display and then turn the computer over 3 Remove the battery pack 4 Remove the Hard disk drive HDD Memory Mini PCI Express Card slot compartment cover a Loosen the screws that secure the compartment cover b Remove the compartment cover a b b a ...

Страница 34: ...30 Appendix CRU instructions 5 Remove the frame fixing screws 6 Pull the tab in the direction shown by arrow c c d d ...

Страница 35: ...drive and tighten the screws 0 Put the hard disk drive gently into the hard disk drive bay with the tab facing upwards and the connectors facing each other then push it firmly into space A Reinstall the frame fixing screws B Reinstall the compartment cover and tighten the screws C Reinstall the battery pack D Turn the computer over again Connect the AC adapter and the cables to the computer again ...

Страница 36: ... body which could damage the DDR3 SDRAM Do not touch the contact edge of the DDR3 SDRAM 2 Turn off the computer Disconnect the AC adapter and all cables from the computer 3 Close the computer display and turn the computer over 4 Remove the battery pack 5 Remove the Hard disk drive HDD Memory Mini PCI Express Card slot compartment cover a Loosen the screws that secure the compartment cover b Remove...

Страница 37: ...ure use 7 Align the notch of the DDR3 SDRAM with the protrusion of the socket and gently insert the DDR3 SDRAM into the socket at a 30 45 angle 8 Push the DDR3 SDRAM inward toward the socket until the latches on both edges of the socket are pushed into the closed position 9 Reinstall the compartment cover and tighten the screws 0 Reinstall the battery pack A Turn the computer over again Connect th...

Страница 38: ... the computer on 2 Hold F2 during startup The BIOS setup utility screen opens The System Memory item shows the total amount of memory installed in your computer Note If only one DDR3 SDRAM is used on the computer you are servicing the card must be installed in SLOT 0 lower slot but not in SLOT 1 upper slot ...

Страница 39: ...tration 2 Gently pull the optical drive out The following table provides a list of CRUs Customer Replaceable Units for your computer and informs you of where to find replacement instructions Setup Poster User Guide AC adapter O Power cord for AC adapter O Battery O O Bottom access doors O Hard disk drive O Memory O Optical drive O a b b a ...

Страница 40: ...demarks of Lenovo in the United States other countries or both Lenovo OneKey Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Other company products or service names may be trademarks or service marks of others ...

Страница 41: ......

Страница 42: ... Lenovo China 2011 New World New Thinking TM www lenovo com V1 0_en US ...

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