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Lenovo 8910APU Скачать руководство пользователя страница 75

Purchasing additional services

During and after the warranty period, you can purchase additional services, such
as support for hardware, operating systems, and application programs; network
setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and service name might vary by country
or region. For more information about these services, go to the Lenovo Web site at:
http://www.lenovo.com

Chapter 7. Getting information, help, and service

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Содержание 8910APU

Страница 1: ......

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Страница 3: ...ThinkCentre User Guide ...

Страница 4: ...s have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is su...

Страница 5: ...ue media 45 Using rescue media 45 Creating and using a recovery repair diskette 46 Creating a recovery repair diskette 46 Using a recovery repair diskette 46 Installing or reinstalling device drivers 47 Setting a rescue device in the startup sequence 48 Solving recovery problems 48 Chapter 4 Using the Setup Utility 49 Starting the Setup Utility program 49 Viewing and changing settings 49 Using pas...

Страница 6: ...Appendix Notices 69 Television output notice 70 European conformance CE mark 70 Trademarks 70 Index 71 iv User Guide ...

Страница 7: ...at you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2009 v ...

Страница 8: ...vi User Guide ...

Страница 9: ... v Intel Core 2 Duo processor v Intel Core 2 Quad processor v Intel Pentium dual core processor v Internal cache size varies by model type Memory v Supports up to four double data rate 3 dual inline memory modules DDR3 DIMMs Internal drives v Card reader some models v Optical drive v SATA Serial Advanced Technology Attachment internal hard disk drive some models v Solid State Drive SSD some models...

Страница 10: ...naged Client SMC some models v System Management SM Basic Input Output System BIOS and SM software v Wake on LAN v Wake on Ring in the Setup Utility program this feature is called Serial Port Ring Detect for an external modem Input Output I O features v 9 pin serial port one standard and one optional v Eight USB connectors two on the front panel and six on the rear panel v Ethernet connector v One...

Страница 11: ...rograms If it does an operating system device drivers to support built in features and other support programs are included For more information see Software overview on page 5 Operating system preinstalled v Microsoft Windows 7 v Microsoft Windows Vista v Microsoft Windows XP Professional preinstalled through downgrade rights in Windows 7 Professional Windows 7 Ultimate Windows Vista Business or W...

Страница 12: ...erating 10 to 60 C 14 to 140 F without package Humidity Operating 10 to 80 10 per hour non condensing Non operating 10 to 90 10 per hour non condensing Maximum altitude Operating 50 to 10 000 ft 15 2 to 3 048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting ...

Страница 13: ...ers preinstalled with Windows Vista or Windows XP from Lenovo ThinkVantage Rescue and Recovery The ThinkVantage Rescue and Recovery RnR program is a one button recovery and restore solution that includes a set of self recovery tools to help users diagnose computer problems get help and recover from system crashes quickly even if the primary operating system will not start ThinkVantage Client Secur...

Страница 14: ...Windows 7 from Lenovo Lenovo System Toolbox The Lenovo System Toolbox diagnostic program is preinstalled on your hard disk drive This diagnostic program works through the Windows operating system to diagnose hardware problems and report operating system controlled settings that can cause hardware failures See Lenovo System Toolbox on page 59 for more information Note The Lenovo System Toolbox prog...

Страница 15: ...1 shows the locations of the connectors on the front of your computer Note Not all computer models have the following connectors 1 USB connector 3 Headphone connector 2 Microphone connector 4 USB connector Figure 1 Front connector locations Chapter 1 Product overview 7 ...

Страница 16: ...r 1 Serial port some models 9 Standard mouse connector some models 2 Power cord connector 10 DisplayPort connector 3 Audio line in connector 11 USB connectors 2 4 Audio line out connector 12 eSATA connector 5 Microphone connector 13 USB connectors 4 6 Serial port 14 Ethernet connector 7 VGA monitor connector 15 PCI Express x16 graphics card slot 8 Standard keyboard connector some models 16 PCI car...

Страница 17: ...hernet connector Used to attach an Ethernet cable for a local area network LAN Note To operate the computer within FCC Class B limits use a Category 5 Ethernet cable Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech recognition software Serial port Used to attach an external modem a serial printer or other devices that use a 9 pin ...

Страница 18: ... computer To open the computer cover see Opening the computer cover on page 14 1 Hard disk drive some models 4 Optical drive 2 Microprocessor heat sink and fan assembly 5 Memory slots 4 3 Internal speaker some models 6 Power supply assembly Figure 3 Component locations 10 User Guide ...

Страница 19: ... audio connector 5 Cover presence switch connector Intrusion switch connector some models 15 SATA connectors 2 6 Microprocessor fan connector 16 System fan connector 7 Thermal sensor connector 17 Front USB connector 1 8 Microprocessor 18 Front USB connector 2 9 4 pin power connector 19 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 10 Front panel connector 20 Power fan connecto...

Страница 20: ...12 User Guide ...

Страница 21: ...boards and microprocessors by the edges Never touch any exposed circuitry v Prevent others from touching the parts and other computer components v Before you replace a new part touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body ...

Страница 22: ...ur computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to open the computer cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cover Important Be sure to read and understand Handling static sensitive devices on page 13 before opening th...

Страница 23: ...5 Press the buttons on the sides of the computer and pivot the computer cover upward to open Figure 5 Opening the computer cover Chapter 2 Installing options and replacing hardware 15 ...

Страница 24: ...before closing the computer cover to prevent damage to the hard disk drive Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com...

Страница 25: ...d components and drives on page 16 3 Remove any parts that might prevent your access to the memory slots 4 Locate the memory slots 5 Open the retaining clips If you are replacing an old memory module open the retaining clips and remove the memory module being replaced as shown Figure 7 Opening the retaining clips Figure 8 Removing the old memory module Chapter 2 Installing options and replacing ha...

Страница 26: ...parts replacement on page 36 Installing or replacing a PCI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how ...

Страница 27: ...rrently installed Notes a The card fits tightly into the card slot If necessary alternate moving each side of the card a small amount until it is removed from the card slot b If the card is held in place by a retaining latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 3 Remove the new PCI card from its static protective package...

Страница 28: ... are devices that your computer uses to read and store data You can add drives to your computer to increase storage capacity and enable your computer to read other types of media Some of the types of drives that are available for your computer are v Serial Advanced Technology Attachment SATA hard disk drives v Solid State Drive v SATA optical drives such as CD drives or DVD drives v Removable medi...

Страница 29: ...size of the drive that you can install in each bay 1 Bay 1 Maximum height 25 8 mm 1 inch 3 5 inch hard disk drive 1 8 inch Solid State Drive requires a Universal Adapter Bracket 3 5 to 1 8 inch 2 Bay 2 Maximum height 43 mm 1 7 inches Maximum length 180 mm 7 08 inches Optical drive such as a CD drive or a DVD drive preinstalled in some models 3 5 inch hard disk drive requires a Universal Adapter Br...

Страница 30: ... computer cover on page 14 2 If there is a metal static shield installed in the drive bay remove the metal shield by using a flat blade screwdriver to gently pry it loose 3 If you are installing a drive with accessible media such as an optical drive remove the plastic panel in the bezel by squeezing the plastic tabs that secure the panel on the inside of the bezel Note If you are installing a 3 5 ...

Страница 31: ...nected to any available SATA connector 1 Locate the signal cable that comes with the new drive 2 Locate an available SATA connector on the system board See Locating parts on the system board on page 11 3 Connect one end of the signal cable to the drive and the other end to the available SATA connector on the system board 4 Locate one of the extra five wire power connectors and connect it to the dr...

Страница 32: ...as one For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed through the SMC Storage Array contact your network or storage administrator Important When you receive a new hard disk drive you also receive a set of Product Recovery discs The set of Product Recovery discs enables you to restore the contents of the hard disk drive to the factory defa...

Страница 33: ...disk drive upwards 5 Disconnect the signal cable and the power cable from the hard disk drive and then lift the hard disk drive up to completely remove it from the chassis 6 Remove the failing hard disk drive from the bracket by flexing the sides of the bracket enough Figure 16 Removing the hard disk drive Chapter 2 Installing options and replacing hardware 25 ...

Страница 34: ...he bottom of the hard disk drive 8 Connect the signal cable and the power cable to the new hard disk drive 9 Install the new hard disk drive and bracket into the hard disk drive retainer and rotate down until the two clips on the blue handle of the hard disk drive bracket snap into position 10 Go to Completing the parts replacement on page 36 Figure 17 Installing the hard disk drive bracket 26 Use...

Страница 35: ...ve 1 Open the computer cover See Opening the computer cover on page 14 2 Pivot the optical drive bay assembly upward to gain easy access to the optical drive 3 Disconnect the signal cable and the power cable from the rear of the optical drive 4 Press the optical drive lock 1 and slide the optical drive out of the rear of the drive bay assembly 5 Remove the optical drive retainer from the drive bei...

Страница 36: ...es such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Refer to the L...

Страница 37: ... the computer is turned on for the first time after replacing the battery an error message might be displayed This is normal after replacing the battery 8 Turn on the computer and all attached devices 9 Use the Setup Utility program to set the date time and any passwords See Chapter 4 Using the Setup Utility on page 49 Figure 21 Removing the old battery Figure 22 Installing a new battery Chapter 2...

Страница 38: ...upport This section provides instructions on how to replace the power supply assembly To replace the power supply assembly 1 Remove the four screws at the rear of the chassis that secure the power supply assembly 2 Open the computer cover See Opening the computer cover on page 14 3 Pivot the optical drive bay assembly upward to gain access to the power supply assembly 4 Locate the power supply ass...

Страница 39: ...to the power connector 2 See Replacing the hard disk drive on page 24 6 Release the power supply assembly cables from the cable clips and ties in the chassis 7 Slide the power supply assembly away from the chassis and remove it from the computer Figure 24 Power connectors on the system board Figure 25 Removing the power supply assembly Chapter 2 Installing options and replacing hardware 31 ...

Страница 40: ...eading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the heat sink and fan assembly CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait ...

Страница 41: ...st the heat sink and fan assembly to free it from the microprocessor b Do not touch the thermal grease while handling the heat sink and fan assembly 6 Place the new heat sink and fan assembly into position and lower the lever to secure the new heat sink and fan assembly 7 Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board See Locating parts on the ...

Страница 42: ... to the card reader 3 Locate the card reader 4 Disconnect the card reader cable from the front USB connector on the system board See Locating parts on the system board on page 11 Note Make sure you note the location of the cable when you disconnect the cable from the system board 5 Remove the screw that secures the card reader to the chassis 6 Remove the card reader from the chassis 7 Install a ne...

Страница 43: ...eyboard is connected see Locating connectors on the rear of your computer on page 8 or Locating connectors on the front of your computer on page 7 4 Disconnect the failing keyboard cable from the computer 5 Connect a new keyboard to the appropriate connector on the computer 6 Go to Completing the parts replacement on page 36 Replacing the mouse Attention Do not open your computer or attempt any re...

Страница 44: ...er 6 Go to Completing the parts replacement Completing the parts replacement After completing all parts replacements you need to reinstall the computer cover and reconnect cables such as power cords Depending on the parts replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 4 Using the Setup Utility on page 49 To close the computer cover and reco...

Страница 45: ... Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http www lenovo com support Installation instructions are provided in readme files with the dev...

Страница 46: ...irectly from Lenovo by searching on Kensington at http www lenovo com support Password protection To deter unauthorized use of your computer you can use the Setup Utility program to set a password When you turn on your computer you are prompted to type the password to unlock the keyboard for normal use Refer to Chapter 4 Using the Setup Utility on page 49 for more information What to do next v To ...

Страница 47: ...optical drive bay assembly and reconnect any cables that were disconnected 7 Close the computer cover and connect the power cord See Completing the parts replacement on page 36 8 Restart the computer and leave it on for approximately 10 seconds Turn off the computer by holding the power switch for approximately five seconds The computer will turn off 9 Repeat step 1 through step 3 10 Move the Clea...

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Страница 49: ...e factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as soon as possible Note The recovery operations you can perform using recovery media vary depending on...

Страница 50: ...dows XP do the following Attention When you use Product Recovery discs to restore the computer to the factory default settings on Windows XP all the files currently on the hard disk drive will be deleted and replaced by the factory default settings During the restore process you will be given the option to save one or more files currently on the hard disk drive to other media before the data is de...

Страница 51: ...ced Rescue and Recovery Back up your hard drive and select backup operation options 3 Follow the instructions on the screen Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program on different operating systems v To perform a recovery operation using the Rescue and Recovery program on Windows 7 do the following...

Страница 52: ...ory default settings to the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the factory default settings even if you cannot start the Windows operating system Attention If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory...

Страница 53: ...ing rescue media This section provides instructions on how to create rescue media on different operating systems v To create a rescue medium on Windows 7 do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 From the Rescue and Recovery main window click the Launch advanced Rescue and Recov...

Страница 54: ... Rescue and Recovery workspace or the Windows environment use a recovery repair diskette to repair the Rescue and Recovery workspace or repair a file needed to enter the Windows environment It is important to create a recovery repair diskette as early as possible and store it in a safe place as a precautionary measure Note You need to have a diskette drive for creating and using a recovery repair ...

Страница 55: ...also available at http www lenovo com support Other device drivers are on the software media that come with individual devices To install or reinstall a device driver for a factory installed device do the following 1 Turn on the computer 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk drive 3 Go to the C SWTOOLS directory 4 Open the DRIVERS folder Within ...

Страница 56: ...lowing v Use a rescue medium to start the Rescue and Recovery workspace See Creating and using rescue media on page 45 v Use a recovery repair diskette to repair the Rescue and Recovery workspace or repair a file needed to enter the Windows environment See Creating and using a recovery repair diskette on page 46 v Use a recovery medium if you want to restore the system drive or the hard disk drive...

Страница 57: ...asswords The Setup Utility program might start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer Viewing and changing settings The Setup Utility program menu lists items that identify system configuration topics To view or change settings see Starting the Setup Utility program When working with the Setup Utility program menu you must...

Страница 58: ...ponsible for maintaining the settings of several computers you might want to set an Administrator Password After you set an Administrator Password a password prompt is displayed each time you try to access the Setup Utility program If both the Power On and Administrator passwords are set you can type either password However you must use your Administrator Password to change any configuration setti...

Страница 59: ...red devices and settings and press Enter 4 Return to the Setup Utility program menu and select Exit and then Save Settings or Save and exit the Setup Utility Note If you do not want to save the settings select Exit the Setup Utility without saving Selecting a startup device If your computer does not start up from a device such as the disc diskette or hard disk drive as expected do one of the follo...

Страница 60: ... Sequence and the Error Startup Sequence 4 Select Exit from the Setup Utility menu and then Save Settings or Save and exit the Setup Utility If you have changed these settings and want to return to the default settings select Load Default Settings on the Exit menu Exiting from the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program m...

Страница 61: ...adable files on the Lenovo Web site at http www lenovo com Instructions for using the POST BIOS updates are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update flash disc or an update program that can be run from the operating system Note You can download a self starting bootable CD DVD image kno...

Страница 62: ... your computer is interrupted while POST BIOS is being updated flash update your computer might not restart correctly If this happens perform the following procedure commonly called Boot block Recovery 1 Turn off the computer and any attached devices such as printers monitors and external drives 2 Unplug all power cords from electrical outlets and open the computer cover Refer to Opening the compu...

Страница 63: ...Recovery jumper back to the standard position pin 1 and pin 2 14 Reconnect any cables that were disconnected and reinstall the hard disk drive if removed 15 Close the computer cover and reconnect the power cords for the computer and monitor to electrical outlets Refer to Completing the parts replacement on page 36 16 Turn on the computer to restart the operating system Chapter 5 Updating system pr...

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Страница 65: ...warranty information that is provided with your computer for a list of service and support telephone numbers The monitor screen is blank Verify that v The monitor cable is securely attached to the rear of the monitor and to the rear of the computer v The monitor power cord is plugged into the monitor and into a working electrical outlet v The monitor is turned on and the brightness and contrast co...

Страница 66: ...puter serviced Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers The operating system will not start Verify that v There is no diskette in the diskette drive v The startup sequence includes the device where the operating system resides Usually the operating system is on the hard disk drive For more information see S...

Страница 67: ...liar with the innovative technologies provided by Lenovo and get more information about your computer You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices diagnose problems create bootable diagnostic media update system drivers and review system information To diagnose the computer problems by using the Lenovo ThinkVantage Toolbox program click Start All P...

Страница 68: ...ter from failures and gaining access to the Rescue and Recovery workspace See Creating and using rescue media on page 45 PC Doctor for DOS You can also download the latest version of the PC Doctor for DOS diagnostic program from http www lenovo com support The PC Doctor for DOS diagnostic program runs independently of the Windows operating system Use the PC Doctor for DOS if you are unable to star...

Страница 69: ... an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean the optical mouse 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to look at the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there ...

Страница 70: ...th 6 Blow air carefully into the ball cage 4 to dislodge dust and lint 7 Look for a buildup of dirt on the plastic rollers 3 inside the ball cage This buildup usually appears as a stripe running across the middle of the rollers 8 If the rollers are dirty clean them by using a cotton swab soaked in isopropyl rubbing alcohol Turn the rollers with your finger and continue swabbing them until all the ...

Страница 71: ...are in Portable Document Format PDF To view the publications you need to have the Adobe Reader preinstalled on your computer If the Adobe Reader has not been installed on your computer a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publications are available in other languages on the Lenovo Support Web site at http www...

Страница 72: ... The Lenovo Welcome program is only available on computers that have an internal hard disk drive a preinstalled Windows 7 or Windows Vista operating system and preinstalled software programs from Lenovo Access Help The Access Help provides information about getting started doing basic tasks customizing settings for your personal preference protecting data expanding and upgrading and troubleshootin...

Страница 73: ...n on additional resources to help you troubleshoot your computer problem see Information resources on page 63 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a set of diagnostic programs that help you identify hardware problems For instructions on using the diagnostic pr...

Страница 74: ...es v Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers...

Страница 75: ...systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com Chapter 7 Getting information help and service 67 ...

Страница 76: ...68 User Guide ...

Страница 77: ...information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for u...

Страница 78: ...rporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks The following terms are trademarks of Lenovo in the United States other...

Страница 79: ...rd 50 device drivers 37 installing 47 reinstalling 47 devices handling static sensitive 13 diagnostics programs using 65 diagnostics troubleshooting 57 diskette creating and using a recovery repair 46 DisplayPort connector 9 documentation using 65 drivers device 37 drives bays 21 internal 20 specifications 21 E environment operating 4 eSATA connector 9 Ethernet 2 Ethernet connector 9 exiting Setup...

Страница 80: ...r supply assembly replacing 30 power on self test POST 53 Power On Password 50 productivity center ThinkVantage 64 programs updating system 53 protection password 38 purchasing additional services 67 R rear connectors 8 recovering from a POST BIOS update failure 54 software 41 recovery boot block 54 operations backup and 42 problems solving 48 recovery repair diskette creating and using 46 recover...

Страница 81: ...ductivity center 64 trademarks 70 troubleshooting basic 57 troubleshooting diagnostics 57 U updating flashing BIOS 53 system programs 53 updating flashing BIOS 54 USB connector 9 using diagnostic programs 65 documentation 65 other services 66 passwords 49 recovery repair diskette creating and using 46 rescue media creating and 45 Setup Utility 49 V VGA monitor connector 9 video subsystem 1 viewing...

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Страница 84: ...Part Number 53Y9876 Printed in USA 1P P N 53Y9876 ...

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