Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, refer to the Lenovo Enterprise Solutions Configurator (LESC):
http://lesc.lenovo.com
The following table explains warranty service definitions.
Table 43. Warranty service definitions
Term
Description
Onsite
Service
If a problem with your product cannot be resolved via telephone, a Service Technician will be
dispatched to arrive at your location.
Parts
Delivered
If a problem with your product cannot be resolved via telephone and a CRU part is required, Lenovo will
send a replacement CRU to arrive at your location. If a problem with your product cannot be resolved
via telephone and a FRU part is required, a Service Technician will be dispatched to arrive at your
location.
Technician
Installed
Parts
If a problem with your product cannot be resolved via telephone, a Service Technician will be
dispatched to arrive at your location.
Hours of
coverage
9x5: 9 hours per day, 5 days per week, during normal business hours, excluding local public and
national holidays
24x7: 24 hours per day, 7 days per week, 365 days per year.
Response
time target
2 hours, 4 hours, or Next Business Day: The time period from when the telephone based troubleshooting
is completed and logged, to the delivery of the CRU or arrival of a Service Technician and part at the
Customer’s location for repair.
Committed
Repair
6 hours: The time period between the service request registration in Lenovo’s call management system
and the restoration of the product to conformance with its specification by a Service Technician.
The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Parts delivered or technician installed parts from next business day to 4 or 2 hours
Committed repair service
Warranty extension of up to 5 years
Post warranty extensions
Committed Service Repair
Committed Serive Repair (CSR) enhances the level of Warranty Service Upgrade or Post
Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and are
available in select countries.
Priority handling to meet defined time frames to restore the failing machine to good working
condition
24x7x6 CSR: Service performed 24 hours per day, 7 days per week, within 6 hours
YourDrive YourData
Lenovo’s YourDrive YourData service is a multi-drive retention offering that ensures your data is always
under your control, regardless of the number of drives that are installed in your Lenovo server. In the
unlikely event of a drive failure, you retain possession of your drive while Lenovo replaces the failed
drive part. Your data stays safely on your premises, in your hands. The YourDrive YourData service can
be purchased in convenient bundles with Lenovo warranty upgrades and extensions.
Microcode Support
Keeping microcode current helps prevent hardware failures and security exposure. There are two levels
of service: analysis of the installed base and analysis and update where required. Offerings vary by
country and can be bundled with other warranty upgrades and extensions.
Lenovo System x3550 M5 (Machine Type 8869)
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