Notes:
1.
You
can
also
download
the
latest
version
of
the
Lenovo
System
Toolbox
and
PC-Doctor
for
DOS
diagnostic
programs
from:
http://www.lenovo.com/support
See
“Lenovo
System
Toolbox”
and
“PC-Doctor
for
DOS”
on
page
58
for
detailed
information.
2.
If
you
are
unable
to
isolate
and
repair
the
problem
yourself
after
you
run
the
Lenovo
System
Toolbox
and
PC-Doctor
for
Windows
PE,
save
and
the
log
files
created
by
both
diagnostic
programs.
You
will
need
the
log
files
when
you
speak
to
a
Lenovo
technical
support
representative.
Lenovo
System
Toolbox
The
Lenovo
System
Toolbox
is
a
diagnostic
program
that
works
through
the
Windows
operating
system
and
enables
you
to
view
symptoms
and
solutions
for
computer
problems,
access
the
Lenovo
troubleshooting
center,
update
system
drivers,
and
review
system
information.
To
run
the
Lenovo
System
Toolbox,
click
Start
→
All
Programs
→
Lenovo
Services
→
Lenovo
System
Toolbox
.
Follow
the
instructions
on
the
screen.
For
additional
information
about
running
the
diagnostic
program,
refer
to
the
Lenovo
System
Toolbox
help
system.
If
you
still
suspect
a
problem
after
the
Lenovo
System
Toolbox
runs
successfully,
run
the
PC-Doctor
for
Windows
PE
to
help
you
diagnose
the
computer
problem.
The
Lenovo
System
Toolbox
also
has
problem
determination
aids
that
determine
software
and
usage
problems.
PC-Doctor
for
Windows
PE
The
PC-Doctor
for
Windows
PE
diagnostic
program
is
part
of
the
Rescue
and
Recovery
workspace
on
each
Lenovo
computer.
Use
PC-Doctor
for
Windows
PE
if
you
are
unable
to
start
the
Windows
operating
system
or
if
the
Lenovo
System
Toolbox
has
not
been
successful
in
isolating
a
possible
problem.
Running
diagnostics
from
the
Rescue
and
Recovery
workspace
You
can
run
the
PC-Doctor
for
Windows
PE
diagnostic
program
from
the
Rescue
and
Recovery
workspace.
To
run
diagnostics
from
the
Rescue
and
Recovery
workspace,
use
the
following
procedure:
1.
Shut
down
the
operating
system
and
turn
off
the
computer.
2.
Repeatedly
press
and
release
the
F11
key
when
you
turn
on
the
computer.
3.
When
you
hear
beeps
or
see
a
logo
screen,
stop
pressing
the
F11
key.
The
Rescue
and
Recovery
workspace
opens.
4.
From
the
Rescue
and
Recovery
workspace,
select
Launch
Advanced
Rescue
and
Recovery
→
Diagnose
hardware
.
5.
The
diagnostic
program
opens
automatically.
Select
the
diagnostic
test
you
want
to
run.
Press
the
F1
key
for
additional
help.
6.
Follow
the
instructions
on
the
screen.
Note:
Rescue
media
includes
PC-Doctor
for
Windows
PE.
For
more
information
about
rescue
media,
see
“Creating
and
using
rescue
media”
on
page
43.
Chapter
6.
Troubleshooting
and
diagnostics
57
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