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Chapter 11. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured
by Lenovo.

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy
access to various tools to help you work more easily and securely.

Note:

The Lenovo ThinkVantage Tools program is only available on computers that have an internal hard

disk drive, a Windows 7 operating system, and software programs provided from Lenovo.

To access the Lenovo ThinkVantage Tools program, click

Start

➙

All Programs

➙

Lenovo ThinkVantage

Tools

.

ThinkVantage Productivity Center

The ThinkVantage Productivity Center program contains information sources and tools designed to make
computing easy and secure. It provides easy access to various technologies, such as:

• Client Security Solution

• Power Manager

• Productivity Center

• Product Recovery

• Rescue and Recovery

• System Update

Note:

The ThinkVantage Productivity Center program is only available on computers that have an internal

hard disk drive, a preinstalled Windows Vista operating system, and software programs provided by Lenovo.

To access the ThinkVantage Productivity Center program, click

Start

➙

All Programs

➙

ThinkVantage

➙

Productivity Center

.

Lenovo Welcome

The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you
through a few important setup tasks to help you make the most of your computer.

Note:

The Lenovo Welcome program is only available on computers that have an internal hard disk drive and

software provided by Lenovo.

Help and Support

The Windows Help and Support information system guides you to various help and support information
from Lenovo and Microsoft, such as updating drivers, accessing ThinkVantage Technologies, and accessing
user manuals.

© Copyright Lenovo 2011

109

Содержание 7052A7U

Страница 1: ...ThinkCentre User Guide Machine Types 4468 4473 4476 4479 4495 4497 4499 4504 4513 4517 4524 7021 7032 7034 7049 7052 7053 7073 7136 and 7178 ...

Страница 2: ......

Страница 3: ...ThinkCentre User Guide Machine Types 4468 4473 4476 4479 4495 4497 4499 4504 4513 4517 4524 7021 7032 7034 7049 7052 7053 7073 7136 and 7178 ...

Страница 4: ...rvices have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure ...

Страница 5: ...ording a CD or DVD 19 Chapter 3 You and your computer 21 Accessibility and comfort 21 Arranging your workspace 21 Comfort 21 Glare and lighting 22 Air circulation 22 Electrical outlets and cable lengths 22 Register your computer with Lenovo 23 Moving your computer to another country or region 23 Voltage selection switch 23 Replacement power cords 23 Chapter 4 Security 25 Security features 25 Locki...

Страница 6: ...ing system programs 81 Updating flashing the BIOS from a disc 81 Updating flashing the BIOS from your operating system 82 Recovering from a POST BIOS update failure 82 Chapter 9 Preventing problems 83 Keeping your computer current 83 Getting the latest device drivers for your computer 83 Updating your operating system 83 Using System Update 83 Cleaning and maintenance 84 Basics 84 Cleaning your co...

Страница 7: ... 113 Japanese VCCI Class B statement 114 Japanese compliance for products less than or equal to 20 A per phase 114 Additional regulatory information 114 Appendix B WEEE and recycling statements 115 European Union EU WEEE statement 115 Japan recycling statements 115 Appendix C Power cord notice 117 Appendix D Notices 121 Trademarks 122 Index 123 Copyright Lenovo 2011 v ...

Страница 8: ...vi ThinkCentre User Guide ...

Страница 9: ...ustomer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the ...

Страница 10: ...g so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquid...

Страница 11: ...e you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessorie...

Страница 12: ...o sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or...

Страница 13: ... hazardous laser radiation There are no serviceable parts inside the CD or DVD drive Some CD and DVD drives contain an embedded Class 3A or Class 3B laser diode Note the following statement DANGER Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or...

Страница 14: ...xii ThinkCentre User Guide ...

Страница 15: ...ur computer supports up to four double data rate 3 unbuffered dual inline memory modules DDR3 UDIMMs Internal drives Optical drive DVD ROM or DVD recordable optional Serial Advanced Technology Attachment SATA hard disk drive Video subsystem Integrated graphics for a Video Graphics Array VGA connector and a DisplayPort connector Peripheral Component Interconnect PCI Express x16 graphics card slot o...

Страница 16: ...mputers are clients for the SMC Storage Array solution which means they do not have internal hard disk drives and software provided by Lenovo Smart Performance Choice The Smart Performance Choice function enables your computer to run with better acoustic performance or better thermal performance See Smart performance choices on page 79 System Management SM Basic Input Output System BIOS and SM sof...

Страница 17: ...ys Two PCI card slots One PCI Express x1 card slot One PCI Express x16 graphics card slot Power supply Your computer comes with 280 watt automatic voltage sensing power supply Security features Computrace Agent software embedded in firmware Cover presence switch also called intrusion switch Ability to enable or disable a device Ability to enable and disable USB connectors individually Keyboard wit...

Страница 18: ...sional SP 3 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual This list is subject to change To determine if an operating system has been certified or tested for compatibility check the Web...

Страница 19: ...rating 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Software overview This section describes the software provided by Lenovo on the computers that have an internal hard disk drive and an operating system from Lenovo Software...

Страница 20: ... a host of information and tools to help you set up understand maintain and enhance your computer Note The ThinkVantage Productivity Center program is only available on computers preinstalled with the Windows Vista operating system from Lenovo For more information see ThinkVantage Productivity Center on page 109 Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in f...

Страница 21: ...he installation process completes the Password Vault icon is activated ThinkVantage Power Manager The ThinkVantage Power Manager program provides convenient flexible and complete power management for your ThinkCentre computer By using the ThinkVantage Power Manager program you can adjust your power settings to achieve the best balance between system performance and power saving ThinkVantage Rescue...

Страница 22: ...ou locate the connectors on the front and rear of your computer parts on the system board and components and internal drives in your computer Locating connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations on page 8 shows the locations of the connectors controls and indicators on the front of your computer Figure 1 Front connector ...

Страница 23: ...s USB port 3 to 8 13 PCI card slots 2 7 Ethernet connector 14 Optional serial port Serial port 2 Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the device and the audio line in connector of the computer Audio line o...

Страница 24: ...nector PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Serial port Used to attach an external modem a serial printer or other devices that use a 9 pin serial port USB connector Used to attach a device that requires a USB connector such as a USB keyboard a USB mouse a USB scanner or a USB printer If you have more than eight ...

Страница 25: ...omputer cover on page 32 Figure 3 Component locations 1 Heat sink and fan assembly 6 PCI card installed in some models 2 Memory modules 7 Cover presence switch also called intrusion switch 3 Optical drive 8 Rear fan assembly 4 Front audio and USB assembly 9 Power supply assembly 5 Internal speaker available on some models 10 Microprocessor Chapter 1 Product overview 11 ...

Страница 26: ...t 2 DIMM2 19 Front USB connector 2 for connecting additional USB devices 6 Memory slot 3 DIMM3 20 Serial COM2 connector 7 Memory slot 4 DIMM4 21 Internal speaker connector 8 Thermal sensor connector 22 Front audio connector 9 24 pin power connector 23 PCI card slots 2 10 Battery 24 PCI Express x1 card slot 11 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 25 PCI Express x16 gra...

Страница 27: ...n Installing or replacing hardware on page 31 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page 13 shows the locations of the drive bays Figure 5 Drive bay locations 1 Bay 1 Optical drive bay with an optical drive installed on some models 2 Bay 2 Optical drive bay 3 Bay 3 Card reader drive bay 4 Bay 4 Secondary SATA hard disk drive...

Страница 28: ...The following is a sample of the machine type and model label Figure 6 Machine type and model label 14 ThinkCentre User Guide ...

Страница 29: ...nge discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system click Start Help and Support Using the keyboard Depending on your model your computer comes with either a stan...

Страница 30: ...print reader Some computers might come with a keyboard that has a fingerprint reader For more information about the fingerprint reader see Fingerprint Software on page 6 To open the ThinkVantage Fingerprint Software program and use the fingerprint reader do one of the following On the Windows 7 operating system click Start All Programs Lenovo ThinkVantage Tools Fingerprint Reader On the Windows Vi...

Страница 31: ...top volume control is accessible through the volume icon in the taskbar which is located at the bottom right corner of the Windows desktop Click the volume icon and move the slider up or down to control the volume or click the Mute icon to turn the audio off If the volume icon is not in the taskbar see Adding the volume icon to the taskbar on page 17 Adding the volume icon to the taskbar To add th...

Страница 32: ...s edges Do not touch the surface of the side that is not labeled To remove dust or fingerprints wipe the disc with a clean soft cloth from the center to the outside Wiping the disc in a circular direction might cause loss of data Do not write or stick paper on the disc Do not scratch or mark the disc Do not place or store the disc in direct sunlight Do not use benzene thinners or other cleaners to...

Страница 33: ...n using the emergency eject Use the Eject Load button instead of the emergency eject except in an emergency Recording a CD or DVD If your computer comes with a recordable DVD drive you can use the drive to record CDs or DVDs To record a CD or DVD do the following 1 Click Start All Programs Corel DVD MovieFactory Lenovo Edition 2 Follow the instructions on the screen For detailed information about ...

Страница 34: ...20 ThinkCentre User Guide ...

Страница 35: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Страница 36: ...clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air The...

Страница 37: ...e for travelers to the country or region where you are located If your computer has a voltage selection switch you must set the switch to match the voltage available at your electrical outlet Setting the voltage selection switch incorrectly will cause the computer to malfunction and might cause permanent damage to the computer Do not connect the computer to an electrical outlet until you have veri...

Страница 38: ...24 ThinkCentre User Guide ...

Страница 39: ...you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 64 2 Press F1 to enter the Setup Utility program Then press F10 to save and exit the Setup Utility program The error message will not be displayed again Ability to ena...

Страница 40: ... helps prevent unauthorized people from gaining access to the inside of your computer Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed Figure 7 Installing a padlock 26 ThinkCentre User Guide ...

Страница 41: ...osoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Power On Password When a Power On Password is set you are prompted to type a valid password each time th...

Страница 42: ...ublic key and private key work together to encrypt and decrypt information The two keys are also used to identify and authenticate users A key archive and recovery tool to protect against a hard disk drive failure or system board failure Convenient secure storage of Web site and application login information using Password Manager Support for additional security devices such as a fingerprint reade...

Страница 43: ...on of the Client Security Solution program from the Lenovo Web site To download the Client Security Solution program go to http www lenovo com support Then follow the instructions on the screen Using and understanding firewalls A firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and out...

Страница 44: ...30 ThinkCentre User Guide ...

Страница 45: ...package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Attention Do not...

Страница 46: ...d turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 8 and Locating connectors on the rear of your computer on page 9 4 Remove any locking device that secures t...

Страница 47: ...ect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 32 3 Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward Figure 10 Removing the front bezel 4 To reinstall the front bezel align the three plastic tabs on the right side of the front bezel with the corresponding holes in the ch...

Страница 48: ... slot and one PCI Express x16 graphics card slot To install or replace a PCI card do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 32 3 At the rear of the computer press the release button 1 to open the card latch 2 Figure 11 Opening the PCI card latch 4 Depending on whether you are i...

Страница 49: ...latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 6 Install the new card into the appropriate slot on the system board See Locating parts on the system board on page 12 Note If you are installing a PCI Express x16 graphics card make sure the memory slot retaining clips are closed before you install...

Страница 50: ...des instructions on how to install or replace a memory module Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 16 GB system memory When installing or replacing a memory module use the following guidelines Use 1 GB 2 GB or 4 GB DDR3 UDIMMs in any combination up to a maximum of 16 GB Install memory modules in the sequence of DIMM 2 DIMM 4 DIMM 1 an...

Страница 51: ...ing on whether you are installing or replacing a memory module do one of the following If you are replacing an old memory module open the retaining clips and gently pull the memory module out of the memory slot Figure 14 Removing a memory module If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 15 Opening the r...

Страница 52: ...rmation in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to install or replace the optical drive To install or replace an optical drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Rem...

Страница 53: ...tical drive press the blue release button and then slide the optical drive out of the front of the computer Figure 17 Removing the optical drive 5 Install the optical drive retainer on the side of the new optical drive Figure 18 Installing the optical drive retainer Chapter 5 Installing or replacing hardware 39 ...

Страница 54: ...al cable and the power cable to the new optical drive Figure 20 Connecting the optical drive 8 Reinstall the front bezel See Removing and reinstalling the front bezel on page 33 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 64 40 ThinkCentre User Guide ...

Страница 55: ... 41 For replacement see Replacing the card reader on page 43 Installing the card reader To install the card reader do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on pa...

Страница 56: ...eader retainer 7 Slide the card reader with retainer into the card reader drive bay until it snaps into position Figure 23 Installing the card reader 8 Connect the card reader cable to Front USB connector 2 on the system board See Locating parts on the system board on page 12 42 ThinkCentre User Guide ...

Страница 57: ...g and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support To replace the card reader do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical...

Страница 58: ... clip to remove the card reader out of the chassis Figure 25 Removing the card reader 7 Install the card reader retainer on the side of the new card reader Figure 26 Installing the card reader retainer 44 ThinkCentre User Guide ...

Страница 59: ...re Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally...

Страница 60: ...ate time and any passwords See Chapter 7 Using the Setup Utility program on page 75 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 64 Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Import...

Страница 61: ...spect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 32 3 Disconnect the power supply assembly cables from the system board and all drives See Locating parts on the system board on pa...

Страница 62: ...novo 10 Reconnect the power supply assembly cables to the system board and each of the drives 11 Secure the power supply assembly cables with the cable clips and ties in the chassis What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 64 Replacing the heat sink and fan assembl...

Страница 63: ... to remove the four screws that secure the heat sink and fan assembly to the system board a Partially remove screw 1 then fully remove screw 2 and then fully remove screw 1 b Partially remove screw 3 then fully remove screw 4 and then fully remove screw 3 Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed f...

Страница 64: ...ety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the microprocessor CAUTION The heat sink and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To repla...

Страница 65: ...Figure 32 Accessing the microprocessor 7 Lift the microprocessor straight up and out of the microprocessor socket Figure 33 Removing the microprocessor Notes a Your microprocessor and socket might look different from the one illustrated Chapter 5 Installing or replacing hardware 51 ...

Страница 66: ...ssor retainer is fully open 9 Remove the protective cover that protects the gold contacts of the new microprocessor 10 Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of the microprocessor socket 11 Lower the new microprocessor straight down into the microprocessor socket on the system...

Страница 67: ...y hard disk drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 32 3 Locate the primary hard disk drive See Locating internal drives on page 13 4 Disconnect the signal cable and the power cable from the hard disk drive 5 Press the blue release tab 1 down slide the hard disk drive c...

Страница 68: ...n 11 Align the drive cage pivot pin with the slot 1 in the upper drive cage and slide the hard disk drive cage into the chassis 12 Connect the signal cable and the power cable to the new hard disk drive 13 Press down on the metal latch 2 and pivot the drive cage into place and then slide it to the front of the computer until it snaps into position Note There are two arrows one on the upper drive c...

Страница 69: ...on provides instructions on how to replace the secondary hard disk drive To replace the secondary hard disk drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 32 3 Locate the secondary hard disk drive See Locating internal drives on page 13 4 Disconnect the signal cable and the po...

Страница 70: ...lide the new hard disk drive into the hard disk drive cage until it snaps into position 11 Install the hard disk drive cage into the chassis until it snaps into position underneath the metal tab Make sure that the hard disk drive cage release button is secured in the chassis Figure 40 Installing the secondary hard disk drive 12 Connect the signal cable and the power cable to the new hard disk driv...

Страница 71: ...e front fan assembly is only available in some models To replace the front fan assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 32 3 Remove the front bezel See Removing and reinstalling the front bezel on page 33 4 Disconnect the front fan assembly cable from the power fan co...

Страница 72: ...leting the parts replacement on page 64 Replacing the rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions...

Страница 73: ...ur rubber mounts Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis Note The new rear fan assembly will have four new rubber mounts attached Figure 43 Removing the rear fan assembly 6 Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mount...

Страница 74: ...ading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following 1 Turn off the computer an...

Страница 75: ...cket 9 Install the front audio and USB assembly bracket into the chassis and align the screw hole in the bracket with the corresponding hole in the chassis 10 Install the screw to secure the bracket to the chassis 11 Reconnect the front audio and USB assembly cables to the front audio connector and the front USB connector on the system board See Locating parts on the system board on page 12 What t...

Страница 76: ...ts 2 Remove the computer cover See Removing the computer cover on page 32 3 Locate the internal speaker connector on the system board See Locating parts on the system board on page 12 4 Disconnect the internal speaker cable from the system board 5 Push the metal tab 1 on the top of the internal speaker outward and slide the internal speaker upward to completely remove it from the chassis Figure 46...

Страница 77: ...ard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the keyboard or mouse To replace the key...

Страница 78: ... reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 75 To reinstall the computer cover and reconnect cables to your computer do the following 1 Make sure that all components have been reassembled correctly and that no tools or loose screws are lef...

Страница 79: ...cable lock on page 27 8 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 9 9 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 75 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or wil...

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Страница 81: ...ing how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files Creating and using recovery media You can use reco...

Страница 82: ...media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into the optical drive 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to comple...

Страница 83: ...Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation To perform a recovery operation using the Rescue and Recovery program on the Windows Vista operating system do the following 1 From the Windows desktop click Start All Programs ThinkVantage Rescue and Recovery The Rescue and Recovery program opens 2 In the Re...

Страница 84: ...key 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 73 4 Do one of the following To rescue files from your hard disk drive or from a backup click Rescue files and follow the instructions on the screen To restore ...

Страница 85: ...t the rescue disc into the optical drive and press Enter The rescue medium starts If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens...

Страница 86: ...instructions to complete the installation If the device subfolder contains a file with the inf extension and you want to install the device driver using the INF file refer to your Windows Help and Support information system for detailed information about how to install the device driver Note If you need updated device drivers see Getting the latest device drivers for your computer on page 83 for m...

Страница 87: ...pace See Creating and using a rescue medium on page 70 Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings See Creating and using recovery media on page 67 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the ...

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Страница 89: ...l be prompted to do one of the following Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program select Save Changes and Exit at the bottom of the screen The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Viewing and changing settings The Setup Utility program menu lists various items about the sy...

Страница 90: ...ach time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the dat...

Страница 91: ... Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 64 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Setup Use this option to enable or disable a USB connector When a USB connector is disabled the d...

Страница 92: ... displayed on the right side of the screen 4 Press F10 to save and exit the Setup Utility program See Exiting from the Setup Utility program on page 79 Enabling ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode To enabl...

Страница 93: ...wo choices are available Better Acoustic Performance default choice Better Thermal Performance By enabling Better Acoustic Performance your computer will run with less noise at a normal thermal level By enabling Better Thermal Performance your computer will run at a better thermal level with normal acoustic performance To switch between better acoustic performance and better thermal performance do...

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Страница 95: ...tes are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc...

Страница 96: ... all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 32 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 12 4 Remove any cables that impede access to the Clear CMOS Recove...

Страница 97: ...gory of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those ...

Страница 98: ... only those update types that are of interest to you If the System Update program came with your computer you can open it by completing the following procedure On the Windows Vista operating system do the following 1 Click Start All Programs ThinkVantage 2 Click System Update On the Windows 7 operating system do the following 1 Click Start Lenovo ThinkVantage Tools 2 Double click Update and Driver...

Страница 99: ...Avoid spraying cleaner directly onto the display or the keyboard Optical mouse This section provides instructions on how to clean an optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn...

Страница 100: ...as CD RW drives and recordable DVD drives Back up your entire hard disk drive on a regular basis If you are using the Windows Vista operating system use or schedule System Restore to take a system snapshot periodically Note Always take a snapshot before installing new device drivers updating software or installing new software Keep your computer software up to date See Keeping your computer curren...

Страница 101: ...ts 5 Disconnect communication cables such as modem or network cables from the outlets first and then disconnect the other ends from the computer 6 Note where any remaining cables are attached to the computer then remove them 7 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage Chapter 9 Pr...

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Страница 103: ...er make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected ...

Страница 104: ...ormation about accessing and changing the BIOS settings refer to your Chapter 7 Using the Setup Utility program on page 75 4 Go to the Troubleshooting on page 91 and follow the instructions for the type of problem you are experiencing If the Troubleshooting information does not help you resolve a problem continue with the next step 5 Try using a previously captured configuration to see if a recent...

Страница 105: ...the following list Audio problems on page 91 CD problems on page 93 DVD problems on page 93 Intermittent problems on page 95 Keyboard mouse or pointing device problems on page 95 Monitor problems on page 97 Networking problems on page 99 Option problems on page 101 Performance and lockup problems on page 102 Printer problems on page 105 Serial port problems on page 105 Software problems on page 10...

Страница 106: ...ou need technical assistance see Chapter 11 Getting information help and service on page 109 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Action See CD problems on page 93 Sound comes from one external speaker only Symptom Sound comes fr...

Страница 107: ...To remove dust or fingerprints wipe the disc clean with a soft cloth from the center to the outside Wiping a disc in a circular motion might cause loss of data Verify that the disc you are using is not scratched or damaged Try inserting another disc that you know is good If you cannot read from a known good disc you might have a problem with your CD or DVD drive or the cabling to your CD or DVD dr...

Страница 108: ...eed to purchase a disc with coding for the region where you are using your computer If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 107 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 109 No audio or intermittent audio while playing DVD movie Symptom No audio or intermittent audio ...

Страница 109: ...connected to the computer and attached devices Verify that when the computer is on the fan grill is not blocked there is air flow around the grill and the fans are working If airflow is blocked or the fans are not working the computer might overheat If SCSI devices are installed verify that the last external device in each SCSI chain is terminated correctly See your SCSI documentation If these act...

Страница 110: ... is securely attached to the correct connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the mouse serial or USB connector Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device Verify that the device drivers for the mouse or pointing device are installed correctly If you are using a USB keyboard or mou...

Страница 111: ...hat comes with your monitor Select your symptom from the following list Wrong characters appear on the screen on page 97 The monitor works when you turn on the computer but goes blank after some period of computer inactivity on page 97 The monitor works when you turn on the computer but goes blank when you start some application programs on page 98 The image appears to be flickering on page 98 The...

Страница 112: ...ent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at le...

Страница 113: ... to the network Symptom Your computer cannot connect to the network Actions Make sure that The cable is installed properly The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the p...

Страница 114: ...s or errors occur Symptom If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Actions Use Category 5 wiring and make sure that the network cable is securely connected Connect to a 1000 BASE T hub switch not 1000 BASE X If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 ...

Страница 115: ...2 Open the Control Panel by clicking Start Control Panel 3 Click Hardware and Sound Sound 4 Select the Playback tab 5 If you are using Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using AV profile select Stereo Audio and click the Set Default button 6 Click OK to close the Sound window PIM items sent from the Windows 7 or the Windows Vista operating...

Страница 116: ...he option comes with its own test instructions use those instructions to test the option If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly All external SCSI options are turned on External SCSI options must be turned on before the computer is turn...

Страница 117: ...components is displayed Follow the instructions on the screen 1 Click Start Computer 2 Right click your C drive entry and then click Properties 3 Click Disk Cleanup 4 Select Files from all users on this computer 5 Click Continue 6 Click the More Options tab 7 In the Programs and Features area click the Clean up button 8 A list of installed applications is displayed Select the application you want ...

Страница 118: ...2 Click Start Computer 3 Right click your C drive entry and then click Properties 4 Click the Tools tab 5 Click Analyze disk to determine if a disk defragmentation process is necessary Click Defragment disk to start a disk defragmentation process On the Windows 7 operating system do the following 1 Close any programs that are currently running and close any open windows 2 Click Start Computer 3 Ri...

Страница 119: ...as its own power cord make sure it is attached to a properly grounded electrical outlet If the serial device has its own On Off switch make sure it is in the On position If the serial device has an Online switch make sure it is in the Online position If the serial device is a printer make sure paper is loaded correctly Verify that any software supplied with the serial device is correctly installed...

Страница 120: ...for that software for a description of the messages and solutions to the problem Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web If the software program used to work correctly but does not work correctly now do the following On the Windows Vista operating system click Start Control Panel System and...

Страница 121: ...ore information about your computer You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices diagnose computer problems create bootable diagnostic media update system drivers and view system information To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system click Start All Programs Lenovo ThinkVantage Tools System Health and Diagnosti...

Страница 122: ...he startup device sequence on page 78 2 Make sure the computer is turned on and then insert the disc into the optical drive The diagnostic program opens Note You can insert the disc into the optical drive when you are setting the startup device sequence However if you insert the disc into the optical drive when you have already entered the operating system you need to restart the computer to acces...

Страница 123: ... computing easy and secure It provides easy access to various technologies such as Client Security Solution Power Manager Productivity Center Product Recovery Rescue and Recovery System Update Note The ThinkVantage Productivity Center program is only available on computers that have an internal hard disk drive a preinstalled Windows Vista operating system and software programs provided by Lenovo T...

Страница 124: ...for your computer model and other supported products Find the service and support phone numbers for your country or region Find a Service Provider located near you Lenovo Support Web site Technical support information is available at http www lenovo com support This portal is updated with the latest information about the following subjects Downloads and Drivers Download drivers flash BIOS and upda...

Страница 125: ...e of parts not manufactured for or by Lenovo or non warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to the ThinkCentre Safety and Warranty Guide that...

Страница 126: ...of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at http support microsoft com directory or you can contact the Customer ...

Страница 127: ...EU Richtlinie 2004 108 EG früher 89 336 EWG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Leno...

Страница 128: ...anese compliance for products less than or equal to 20 A per phase Additional regulatory information For additional regulatory information refer to the ThinkCentre Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices...

Страница 129: ...ecycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com lenovo environment Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that i...

Страница 130: ...ium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by Lenovo If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with ...

Страница 131: ...er Used in these countries and regions 41R3176 or 41R3177 Argentina Paraguay Uruguay 41R3184 41R3185 or 54Y8257 Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Montserrat Netherlands Antilles Nicaragua Panama Peru Philippi...

Страница 132: ...Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Thailand Turks and Caicos Islands United States Venezuela 42T5011 or 42T5096 Japan 42T5017 or 42T5102 Argentina Paraguay Uruguay 42T5029 42T5114 or 54Y8260 Afghanistan Albania Algeria Andorra Angola Armenia Austria Aze...

Страница 133: ...nidad and Tobago United Arab Emirates Dubai United Kingdom Yemen Zambia Zimbabwe 42T5041 or 42T5126 Denmark 42T5044 or 42T5129 Liechtenstein Switzerland 42T5047 or 42T5132 Chile Italy Libyan Arab Jamahiriya 42T5050 or 42T5135 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 42T5056 or 42T5141 Bangladesh Lesotho Macao S A R of China Maldives Namibia Nepal Pakistan Samoa South Africa Sri L...

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Страница 135: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 136: ...oft Windows and Windows Vista are trademarks of the Microsoft group of companies Intel and Intel Core are trademarks of Intel Corporation in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 122 ThinkCentre User Guide ...

Страница 137: ...ord 76 Description 9 device drivers 65 devices handling static sensitive 31 diagnostics programs using 110 diagnostics troubleshooting 89 DisplayPort connector 9 documentation using 110 drivers device 65 drives bays 13 specifications 13 E environment operating 5 Ethernet 1 Ethernet connector 10 exiting Setup Utility 79 expansion 3 external options installing 31 F failure recovering from POST BIOS ...

Страница 138: ...d 76 productivity center ThinkVantage 109 programs updating system 81 purchasing additional services 112 R rear connectors 9 rear fan assembly replacing 58 recovering from a POST BIOS update failure 82 software 67 recovery boot block 82 operations backup and 68 problems solving 73 recovery media creating and using 67 removing computer cover 32 replacing battery 45 card reader 43 hard disk drive 53...

Страница 139: ...roductivity center 109 trademarks 122 troubleshooting basic 89 troubleshooting diagnostics 89 U updating flashing the BIOS 81 system programs 81 updating flashing the BIOS 82 USB connector 10 using a rescue medium creating and 70 diagnostic programs 110 documentation 110 other services 111 passwords 75 Setup Utility 75 V VGA monitor connector 10 video subsystem 1 viewing and changing settings 75 W...

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Страница 142: ...Part Number 0A22862 Printed in USA 1P P N 0A22862 0A22862 ...

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