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Troubleshooting 

If you have a problem setting up or using your monitor, you might be able to solve it 

yourself. Before calling your dealer or Lenovo, try the suggested actions that are 

appropriate to your problem. 

Table 3-2. 

Troubleshooting 

Problem 

Possible cause 

Suggested action 

Reference 

The words "Out  The system is set to a  If you are replacing an 

"Selecting a 

of Range" are 

display mode which 

old monitor, reconnect it  supported display 

shown on the 

is not supported by 

and adjust the display 

mode"on page 2-8 

screen, and the 

the monitor. 

mode to within the 

power indicator 

specified range for your 

is flashing 

green

new monitor. 

If using a Windows 

system, restart the system 

in safe mode, then select a 

supported display mode 

for your computer. 

If these options do not 

work, contact the Support 

Center. 

The image 

quality is 

unacceptable. 

The video signal cable 

is not connected with 

the monitor or system 

completely. 

Be sure the signal cable is 

firmly plugged into the 

system and monitor. 

"Connecting and 

turning on your 

monitor"on page 1-5 

The color settings 

may be incorrect. 

Select another color 

setting from the OSD 

menu. 

"Adjusting your 

monitor image"on 

page 2-3 

The power 

•  The monitor’s 

•  Be sure the power 

"Connecting and 

indicator is not 

power switch is 

cord is connected 

turning on your 

lit and there is 

not switched on. 

properly. 

monitor"on page 1-5 

no image. 

•  The power cord is 

loose or 

disconnected. 

•  There is no power 

at the outlet. 

•  Be sure the outlet has 

power. 

•  Power on the 

monitor. 

  Try  using

 another

 

power cord. 

  Try  using

 another

 

electrical outlet. 

Screen is blank 

The monitor is in 

•  Press any key on the  "Understanding 

and power 

Standby/Suspend 

keyboard or move 

power 

indicator is 

mode. 

the mouse to restore  management"on 

amber. 

operation. 

  Check  the  Power

 

Options settings on 

your computer. 

page 2-9 

Chapter 3.

 3-3 

Содержание 61A5-GAR3-WW

Страница 1: ...ThinkVision P24q 10 User Guide Machine Types 61A5 ...

Страница 2: ...tal entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 61A5 GAR3 WW ...

Страница 3: ...e 2 3 Using the direct access controls 2 3 Using the On Screen Display OSD controls 2 4 Selecting a supported display mode 2 8 Understanding power management 2 9 Caring for your monitor 2 10 Detaching the monitor base and stand 2 10 Wall Mounting Optional 2 10 Chapter 3 Reference information 3 1 Monitor specifications 3 1 Troubleshooting 3 3 Manually installing the monitor driver 3 5 Installing th...

Страница 4: ...Safety information General Safety guidelines For tips to help you use your computer safely go to http www lenovo com safety Before installing this product read the Safety Information iii ...

Страница 5: ...and Base HDMI Cable Optional DP Cable Optional Mini DP to DP Cable USB 3 0 Cable Power Cord HDMI USB 3 0 Cable mDP DP Notice for use To set up your monitor please see the illustrations below Note Do not touch the monitor within the screen area The screen area is glass and can be damaged by rough handling or excessive pressure 1 Carefully lay the monitor on a flat surface 2 Put the stand and base t...

Страница 6: ...itions setting user controls and using the cable lock slot Types of adjustments Tilt Please see the illustration below for an example of the tilt range 5 Swivel With the built in pedestal you can tilt and swivel the monitor for the most comfortable viewing angle Chapter 1 1 2 R R ...

Страница 7: ...n or lift up the monitor 110mm Monitor Pivot Adjust the screen position before rotating the monitor screen Make sure that the monitor screen ascent to its highest point and it inclines backward at 30 then rotate clockwise until the monitor stops at 90 Chapter 1 1 3 ...

Страница 8: ...are used to adjust the display For information on how to use these controls please see Adjusting your monitor image on page 2 3 Cable lock slot Your monitor is equipped with a cable lock slot located on the rear of your monitor in the lower position Chapter 1 1 4 ...

Страница 9: ...e carrying out this procedure 1 Power off your computer and all attached devices and unplug the computer power cord 2 Connect the cables according to below icon indication 3 For computer in HDMI connecting Note Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the Lenovo HDMI to HDMI cable OB47070 www lenovo com support monitoraccessories Chapter 1 1 5 ...

Страница 10: ...act on 2 4GHz USB wireless devices result in a drop in throughput on the wireless transmission User may feel delayed response to mouse or keyboard inputs missing keyboard characters or mouse commands decreased operating distance between the 2 4 GHz USB wireless device and its receiver Please refer to the following ways which helps to reduce this radio frequency interference 1 Wireless dongle was m...

Страница 11: ...s far away as possible from your USB 3 0 port 6 For the computer with DisplayPort Mini DP 7 Connect the speaker s audio cable and audio jack of monitor to transfer audio source from DP MiniDP HDMI or USB Note The audio output in DP MiniDP HDMI modes Chapter 1 1 7 ...

Страница 12: ...ble to the USB downstream terminal of the monitor and connect the other end of the USB cable to an appropriate USB port on your device Note The USB downstream port does not provide power while the monitor switch is off Chapter 1 1 8 ...

Страница 13: ...nal installation and or equipment regulations shall be considered A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 designation H05VV F 3G 0 75mm2 or H05VVH2 F2 3G 0 75mm2 shall be used Alternative a flexible cord be of synthetic rubber according to IEC 60245 designation H05RR F 3G 0 75mm2 shall be used 10 Connect the cables with cable ...

Страница 14: ...he other end to the DP output connector for daisy chain on the monitor Lenovo recommends that customers who require to use the Display Port input on their monitor purchase the Lenovo Display Port to Display Port cable 0A36537 For more information go to one of the following www lenovo com support monitoraccessories Chapter 1 1 10 ...

Страница 15: ...w moments to register your Product and provide us with information that will help Lenovo to better serve you in the future Your feedback is valuable to us in developing product and services that are important to you as well as in developing better ways to communicate with you Register your option on the following Web site http www lenovo com register Lenovo will send you information and updates on...

Страница 16: ... by considering the following items Recommended viewing distance between the eye and the monitor screen is 1 5 x the diagonal of the screen Solutions in meeting this required distance in cramped office situations include pulling desk away from wall or divider to make room for monitor using flat panel or compact displays placing the monitor in the desk corner or placing the keyboard in an adjustabl...

Страница 17: ...office furniture to best suit your preferences now and as your preferences change over time Minor changes in posture can help avoid discomfort The longer you sit and work with your computer the more important it is to observe your working posture Avoid assuming any one posture for an extended period of time Periodically make minor modifications in your posture to help deter any discomforts that mi...

Страница 18: ...xit Exit from menu Input Change Switches the video input source 2 Decrease Left Left browsing key For decreasing the value on adjustment bar tune inPress to move to last item Brightness Direct access to Brightness adjustment 3 Increase Up Right browsing key For increasing the value on adjustment bar tune in Press to move to next item 4 Menu To access OSD menu Press to confirm selection Press and h...

Страница 19: ...u can move between options using or then press to select that function Use or to make adjustments Press to save to move backwards through the sub menus and exit from the OSD 3 Press 4 Press and hold for 10 seconds to lock the OSD This will prevent accidental adjustments to the OSD Press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD for 10 seconds to disable enable DDC ...

Страница 20: ...Reddish Bluish Custom Red Increases or decreases the saturation of red in the image Green Increases or decreases the saturation of green in the image Blue Increases or decreases the saturation of blue in the image Save Saves the custom color choices Input signal This monitor can accept video signals through three different connectors Most desktop computers use a analog connector Select digital amo...

Страница 21: ...n only affects the language of the OSD It has no effect on any software running on the computer Menu Position Adjusts menu location Default Default returns the menu position to the default settings Custom Horizontal Changes the horizontal position of the OSD Vertical Changes the vertical position of the OSD Save Save the custom position choices Factory default Cancel Reset Low Blue Light Mode is r...

Страница 22: ...hanges button repeat rate and menu time out settings Button repeat rate Off Default Slow Menu time out Set the duration of time that the OSD will remain active when no operation is performed All input ports Always on USB Enable Disable DP Select Select DP 1 1 or 1 2 DP 1 2 DP 1 1 DP Daisy Chain On Off Chapter 2 2 7 ...

Страница 23: ...ote If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor you may need to reattach the CRT monitor temporarily until you have re configured the system preferably to 2560 x 1440 at 60 Hz which is the Native Resolution Display mode The display modes shown below have been optimized at the factory Table 2 3 Factory se...

Страница 24: ...ng day or whenever you expect to leave it unused for long periods during the day Table 2 4 Power indicator State Power Indicator Screen Restoring Operation Compliance On Green Normal Standby Suspend Amber Blank Press a key or move the mouse There may be a slight delay before the image reappears Note Standby also occurs if there is no image output to the monitor ENERGY STAR Off Off Blank Press the ...

Страница 25: ...o Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen Remove grease or finger marks with a damp cloth and a little mild detergent Detaching the monitor base and stand Step 1 Place the monitor on a soft and flat surface Step 2 Remove the base and stand from the monitor Wall Mounting Optional Refer to the instructions that come with the base mounting kit To c...

Страница 26: ...ll mounting kit 100mm x100mm distance VESA Mounting Screw M4 x 10 mm VESA hole Step 5 Attach the LCD display to the wall following the instructions in the wall mounting kit For use only with UL Listed Wall Mount Bracket with minimum weight load 8kg Chapter 2 2 11 ...

Страница 27: ...e Viewable image size 604 47mm 23 8 inch Maximum height 296 35mm 11 67 inch Maximum width 526 85mm 20 8inch Pixel pitch 0 2058mm 0 008 inch Power input Supply voltage 100 240V AC Max supply current 1 5A Power consumption Note Power consumption figures are for the monitor and the power supply combined Normal operation 67W max 22W typical Standby Suspend 0 5W Off 0 5W Video input DP Interface DP Min...

Страница 28: ...ax Clock frequency 300 MHz Communications VESA DDC CI Supported Display Modes Horizontal frequency 30 kHz 99 kHz Vertical frequency 50 Hz 76 Hz Native Resolution 2560 x 1440 at 60 Hz Temperature Operating 0 to 45 C 32 to 113 F Storage 20 to 60 C 4 to 140 F Shipping 20 to 60 C 4 to 140 F Humidity Operating 10 to 80 non condensing Storage 5 to 95 non condensing Shipping 5 to 95 non condensing Chapte...

Страница 29: ...e image quality is unacceptable The video signal cable is not connected with the monitor or system completely Be sure the signal cable is firmly plugged into the system and monitor Connecting and turning on your monitor on page 1 5 The color settings may be incorrect Select another color setting from the OSD menu Adjusting your monitor image on page 2 3 The power The monitor s Be sure the power Co...

Страница 30: ...ls missing contact and Support on page discolored technology and is not an LCD defect the Support Center A 1 Fuzzy lines in text or a blurry image Horizontal or vertical lines through the image Image setup has not been optimized Your system Display Properties setting have not been optimized Adjust the resolution settings on your system to match the native resolution for this monitor 2560 x 1440 at...

Страница 31: ...dvanced Settings icon 8 Click the Monitor tab 9 Click the Properties button 10 Click the Driver tab 11 Click Update Driver then click Browse the computer to find the driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Hard Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 7 where X indicates the ...

Страница 32: ... find the driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Hard Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 10 where X indicates the folder in which the downloaded driver is located such as a desktop 14 Select the lenp24q 10 inf file and click the Open button Click the OK button 15 In th...

Страница 33: ...per installation usage not in accordance with product specifications and instructions natural or personal disaster or unauthorized alterations repairs or modifications The following are examples of misuse or abuse and not covered by warranty Images burned onto the screen of a CRT monitor Burned image is preventable by utilizing a moving screen saver or power management Physical damage to covers be...

Страница 34: ...t through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing After that time the support is cancelled or made available for a fee at Lenovo s discretion Additional support is also available for a nominal fee Before contacting a Lenovo technical support representative please have the following information available option name and number p...

Страница 35: ...1 800 912 3021 Spanish Costa Rica 0 800 011 1029 Spanish Croatia 385 1 3033 120 Croatian Cyprus 800 92537 Greek Czech Republic 800 353 637 Czech Denmark Warranty service and support 7010 5150 Danish Dominican Republic 1 866 434 2080 Spanish Ecuador 1 800 426911 OPCION 4 Spanish Egypt Primary 0800 0000 850 Secondary 0800 0000 744 Arabic English El Salvador 800 6264 Spanish Estonia 372 66 0 800 Esto...

Страница 36: ...lish Italy Warranty service and support 39 800 820094 Italian Japan 0120 000 817 Japanese English Kazakhstan 77 273 231 427 Standard Charges Apply Russian English Korea 080 513 0880 Collect call 02 3483 2829 Toll Call Korean Latvia 371 6707 360 Latvian Russian English Lithuania 370 5278 6602 Italian Russian English Luxembourg ThinkServer and ThinkStation 352 360 385 343 ThinkCentre and ThinkPad 35...

Страница 37: ...9 6818 5315 Standard Charges Apply English Mandarin Bahasa Malaysia Slovakia ThinkStation and ThinkServer 421 2 4954 5555 Slovenia 386 1 2005 60 Slovenian Spain 34 917 147 833 Spanish Sri Lanka 9477 7357 123 Sumathi Information systems English Sweden Warranty service and support 077 117 1040 Swedish Switzerland Warranty service and support 0800 55 54 54 German French Italian Taiwan 0800 000 702 Ma...

Страница 38: ...Country or Region Telephone Number Vietnam 120 11072 Toll Free 84 8 4458 1042 Standard Charges Apply Vietnamese English Appendix A A 5 ...

Страница 39: ...of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or chang...

Страница 40: ...and recycling of disused computers and monitors For details visit the Lenovo Web site at www ibm com jp pc service recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October...

Страница 41: ...Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer Do not use the ac power cord for other devices Appendix B B 3 ...

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