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Chapter

Troubleshooting and
Confirming Setup

This chapter contains the following
topics:



Troubleshooting and Problem Resolution

Note:

The description of the TV-Tuner card

in this manual is only used for the machines
which have the TV-Tuner card. It does not
apply to those machines that do not have a
TV-Tuner card.

User Guide

31043530B IdeaCentre A7 UG V1.0(EN)(R).indd 55

2010-4-28 18:18:31

Содержание 40241CU

Страница 1: ...Version 1 0 Machine type 10050 2010 04 Lenovo IdeaCentre A7 Series User Guide 31043530B 31043530B IdeaCentre A7 UG_FM_V1 0 EN R indd 1 2010 4 28 18 13 55 ...

Страница 2: ...this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury or damage to your product Danger Be aware of extremely hazardous or lethal situations Attention Be aware of possible damage to programs devices or data Note Pay attention to this important information Copyright Lenovo 2010 31043530B IdeaCentre A7 UG V1 0 EN R indd 1 ...

Страница 3: ...31043530B IdeaCentre A7 UG V1 0 EN R indd 2 2010 4 28 18 18 21 ...

Страница 4: ... Using the Bluetooth remote control 19 Chapter 2 Touch Screen Instructions 31 2 1 Touch Screen Calibration 32 2 2 User Gesture Instructions for the Touch screen 32 2 3 Attentions when using the Touch Screen 41 Chapter 3 Using the Rescue System 43 3 1 OneKey Recovery 44 3 2 Driver and Application Installation 44 3 3 System Setup 45 3 4 System Backup 46 3 5 System Recovery 46 3 6 Create Recovery Dis...

Страница 5: ... Daily Maintenance Tasks 53 Chapter 6 Troubleshooting and Confirming Setup 55 6 1 Troubleshooting Display Problems 56 6 2 Troubleshooting Audio Problems 57 6 3 Troubleshooting Software Problems 57 6 4 Troubleshooting Problems with Optical Drives and Hard Disks 58 6 5 Special considerations for troubleshooting Windows 59 6 6 Wireless keyboard and mouse instructions 60 31043530B IdeaCentre A7 UG V1 ...

Страница 6: ...rdware introduction Information on computer connections Note The descriptions in this chapter might vary from your computer depending on computer models and configurations User Guide 1 Using the Computer Hardware 31043530B IdeaCentre A7 UG V1 0 EN R indd 1 2010 4 28 18 18 21 ...

Страница 7: ...n microphone Volume down Camera Volume up Power button Brightness down Hard Disk Drive Indicator Brightness up Bluetooth status indicator Novo Vision button WIFI status indicator PC mode HDMI in AV in switch combo Indicator lights ON OFF button LCD On Off 31043530B IdeaCentre A7 UG V1 0 EN R indd 2 2010 4 28 18 18 21 ...

Страница 8: ...ith touch screen Attention Be sure not to block any air vents on the computer Blocked air vents may cause thermal problems 1 2 3 4 5 6 Card reader Microphone port IEEE 1394 port USB ports 2 Headphone port Optical drive slot 31043530B IdeaCentre A7 UG V1 0 EN R indd 3 2010 4 28 18 18 21 ...

Страница 9: ...e computer 3 4 5 6 1 2 7 8 9 TV tuner port selected models SPDIF port Bluetooth reset button HDMI in port AV IN ports HDMI out port USB ports 4 Power socket Ethernet port 31043530B IdeaCentre A7 UG V1 0 EN R indd 4 2010 4 28 18 18 22 ...

Страница 10: ...tand provides stability to the computer it is not a removable part Attention 1 The computer stand must remain installed at all times to ensure maximum system stability 2 Make sure the angle of the computer is at least 12 degrees from the vertical otherwise the computer will be unstable and could fall over 31043530B IdeaCentre A7 UG V1 0 EN R indd 5 2010 4 28 18 18 23 ...

Страница 11: ... listed standard wall mount purchased separately to make the computer mounted on the wall Note For this procedure it helps to place the computer face down on a soft flat surface Lenovo recommends that you use a blanket towel or other soft cloth to protect the screen surface from scratches or other damage 1 Pull the computer stand up and slide the little pin up into the hinge to fix the stand VESA ...

Страница 12: ...7 User Guide 2 Remove the 2 screws that secure the stand to the rear cover of the computer 31043530B IdeaCentre A7 UG V1 0 EN R indd 7 2010 4 28 18 18 24 ...

Страница 13: ...ollowing information to connect your computer Look for the small connector icons on the back of your computer Match the connectors to the icons Note Your computer might not have all of the connectors that are described in this section 31043530B IdeaCentre A7 UG V1 0 EN R indd 8 2010 4 28 18 18 24 ...

Страница 14: ...er source 1 5 2 Connect the keyboard cable to the appropriate keyboard connector USB connector 1 5 3 Connect the mouse cable to the appropriate mouse connector USB connector 1 5 4 Connect the monitor cable to the monitor connector on the computer If you have an HDMI monitor connect the cable to the port as shown 31043530B IdeaCentre A7 UG V1 0 EN R indd 9 2010 4 28 18 18 24 ...

Страница 15: ...music or other sounds without disturbing anyone 1 5 6 If you have powered speakers with an adapter This picture is only a sketch print it does not show the actual figure of the speaker a Connect the cable that runs between the speakers if necessary On some speakers this cable is permanently attached b Connect the adapter cable to the speaker if necessary On some speakers this cable is permanently ...

Страница 16: ...e Note Some models are not equipped with external speakers 1 5 8 Connect any additional devices that you have Your computer might not have all connectors shown 1 2 3 4 TV IN USB connector Use this connector to attach a device that requires a USB connection Network adapter connector Use this connector to attach the computer to an ethernet type local area network TV Tuner connector IEC type Only sup...

Страница 17: ...r cords properly to grounded electrical outlets 1 5 10 Your computer is equipped with a Memory Card Reader Connector it is able to read write data from SD SDHC MMC MS MS Pro 31043530B IdeaCentre A7 UG V1 0 EN R indd 12 2010 4 28 18 18 25 ...

Страница 18: ...the computer Press the power button on the side of the computer to turn it on Note The buttons at the bottom of the screen are touch buttons When you touch these the indicator lights turn on 31043530B IdeaCentre A7 UG V1 0 EN R indd 13 2010 4 28 18 18 25 ...

Страница 19: ...14 User Guide Hold the computer tightly when you carry it 31043530B IdeaCentre A7 UG V1 0 EN R indd 14 2010 4 28 18 18 25 ...

Страница 20: ...low you to start other Windows compatible software specially configured to run on this model of computer F2 Your computer has the Lenovo Rescue System installed To learn more about this program turn on the computer and when the Lenovo logo appears press the F2 key and the Lenovo Rescue System will open When the battery indicator light blinks red it means that the battery power of the keyboard beco...

Страница 21: ...dels are equipped with IR remote control The IR remote control only shipped with some types of computers works with the remote control receiver on the chassis Adjust the angle of the remote control properly 31043530B IdeaCentre A7 UG V1 0 EN R indd 16 2010 4 28 18 18 26 ...

Страница 22: ...is function is not available in Microsoft Windows operating systems Shows live TV on the currently selected channel Displays the Recorded TV page in Windows Media Center Play Pause Stop Record Fast Forward Rewind Skip Replay Starts Windows Media Center 31043530B IdeaCentre A7 UG V1 0 EN R indd 17 2010 4 28 18 18 26 ...

Страница 23: ...t channel Mute DVD menu Power supply standby 0 9 Number or Letter buttons key key CLEAR Clear ENTER Enter Teletext ON OFF Selected models only Red Green Yellow Blue Selected models only 31043530B IdeaCentre A7 UG V1 0 EN R indd 18 2010 4 28 18 18 26 ...

Страница 24: ...tick game LED indicator of CD game Game switch Phone On Off Stop Fast forward Play or pause Skip Windows Media Center Start More Direction OK Air mouse ON OFF Right air mouse Game B Channel Up Game Y Mute Channel down Game throttle down Guide Digit Input sources key Enter Teletext On Off Select models only Microphone ABC DEF JKL GHI MNO TUV PQRS WXYZ ƿ Select models only Turn on off switch to game...

Страница 25: ...l Insert the batteries and close the lid of the battery compartment Make sure the position of the polarities of the batteries is identical to the image Note Use good batteries and place them correctly in order to avoid malfunction or possible damage of the remote control 2 The remote control is now ready to be configured by executing the following steps below 3 To open the Devices and Printers dia...

Страница 26: ...alog box and click Next Select Enter the device s pairing code and enter the password 0000 Once the Bluetooth connection has been completed successfully the Bluetooth indicator light will turn on and the remote control can now work properly Do not press Play and digit 1 again after having completed successfully the Bluetooth connection Doing so will restart the pairing process Once the Bluetooth c...

Страница 27: ...t click on Lenovo_RC device and select Control in the menu 4 Under the Device Operations tab if the computer is not connected to your Bluetooth headset Lenovo_RC click on Connect to establish the Bluetooth connection 1 9 2 To start the games Press the Game button to switch to the CD game mode When the M indicator light is on it means that the CD game mode has been switched on 31043530B IdeaCentre ...

Страница 28: ...games check out Access Help on the Game CD 1 9 3 Air mouse In addition to the functions of a normal remote control the air mouse can also be used as a regular mouse The air mouse buttons are Left air mouse button Air mouse On Off button Right air mouse button When the air mouse On Off button is on it is ready for use 31043530B IdeaCentre A7 UG V1 0 EN R indd 23 2010 4 28 18 18 26 ...

Страница 29: ...ouse and the remote control Hold the air mouse horizontally Do not use the air mouse in a slanted or vertical position Doing so might result in the pointer moving into another direction other than the intended one 31043530B IdeaCentre A7 UG V1 0 EN R indd 24 2010 4 28 18 18 27 ...

Страница 30: ...move all batteries when you do not use them for a long time to avoid possible leakage Use reliable good quality alkaline battteries You can use the remote control in the following directions according to your games 31043530B IdeaCentre A7 UG V1 0 EN R indd 25 2010 4 28 18 18 28 ...

Страница 31: ...emote control and computer is 1 3 meters 3 10 feet Too close to the computer 0 1 meter 0 3 feet Suggested range 1 3 meters 3 10 feet Too far from the computer Over 3 meters over 10 feet 31043530B IdeaCentre A7 UG V1 0 EN R indd 26 2010 4 28 18 18 28 ...

Страница 32: ... between the remote control and the computer that could block the Bluetooth connection Note Bluetooth LED solid Indicates a normal Bluetooth connection to the computer Otherwise this indicates disconnection or that the remote control is in sleep mode 31043530B IdeaCentre A7 UG V1 0 EN R indd 27 2010 4 28 18 18 29 ...

Страница 33: ...ol switches to sleep mode During sleep mode the Bluetooth connection remains on and the Bluetooth LED will be solid Move the remote control or press any button to switch back to its previous mode When in telephone mode the remote control will never switch tostandby or sleep mode In any mode other than telephone mode if there is no operation within 10 minutes after switching to standby mode the rem...

Страница 34: ...s to use it again After replacement of batteries the indicator light will stop blinking In Windows MCE mode MCE remote control works normally Press the related button to turn on the air mouse game or wireless telephone function In Air Mouse mode MCE remote control and air mouse work normally Press the related button to turn on the game or wireless telephone function In Telephone mode MCE remote co...

Страница 35: ...k and damage the remote control Be aware of the people and the objects around you when you use the remote control Do not throw the remote control at will to avoid hitting someone or damaging something Do not swirl the remote control by the wrist strap to avoid hitting someone or damaging something Keep a safe distance from all the objects and people within your reach Pay attention to the lighting ...

Страница 36: ... the following topics Touch Screen Calibration User Gesture Instructions for the Touch screen Attentions when using the Touch Screen Attention Only some models are equipped with touch screen User Guide 31 31043530B IdeaCentre A7 UG V1 0 EN R indd 31 2010 4 28 18 18 29 ...

Страница 37: ... Control Panel select Hardware and Sound 3 In Hardware and Sound window select Tablet PC Settings 4 In Tablet PC Settings dialogue click Calibrate button 5 Use your finger or the touch pen of 6 7mm diameter to touch each of the calibration points that are shown in sequence to finish the calibration 2 2 User Gesture Instructions for the Touch screen The Touch screen supports single touches and rota...

Страница 38: ...item selected on the touch screen with one finger touch it very gently one or two times to perform a single click or double click operation This is similar to the action performed by clicking the left mouse button 31043530B IdeaCentre A7 UG V1 0 EN R indd 33 2010 4 28 18 18 29 ...

Страница 39: ... finger on the screen until a circle appears After lifting your finger from the touch screen a menu bar will pop up completing the single finger right click operation This is similar to the action performed by clicking the right mouse button 31043530B IdeaCentre A7 UG V1 0 EN R indd 34 2010 4 28 18 18 29 ...

Страница 40: ...e a double finger right click operation The area where the first finger is placed can be used to show the right click menu or perform related operations 1 2 4 Dragging Movement First touch your finger on the desired item on the screen and hold it there then make a dragging movement This is similar to the click and drag movement you can make with a mouse 31043530B IdeaCentre A7 UG V1 0 EN R indd 35...

Страница 41: ...ecute a forward or back operation For example Forward and Back operations for the IE browser or Previous and Next slide operations in Windows Photo Viewer slideshow mode about 5 FP 6 Rolling Movement When you move your finger one time vertically or horizontally on the touch screen this is called a Rolling Operation This operation is similar to moving the scroll wheel on the top of a mouse and prod...

Страница 42: ... you can perform a zoom out or zoom in operation For example you can enlarge or reduce the picture size in Windows Photo Viewer 8 Rotation Operation Use two figures to lightly touch the desired item on the touch screen then rotate them in the desired direction For example you can rotate the picture which is being displayed in Windows Photo Viewer 31043530B IdeaCentre A7 UG V1 0 EN R indd 37 2010 4...

Страница 43: ...r can perform operations according to the advice given on screen 2 For more detailed configuration you can click on the Flicks icon in the notification area of the taskbar at the bottom of the screen then click on Customize your flicks setting in the Flicks pop up window In the Pen and Touch window the user can adjust more settings related to Pen and Touch according to their specific preferences 3...

Страница 44: ...39 User Guide On the Flicks menu you can Select commonly used Flicks operation groups Adjust the sensitivity of the touch screen 31043530B IdeaCentre A7 UG V1 0 EN R indd 39 2010 4 28 18 18 30 ...

Страница 45: ...o adjust By clicking on Settings you can adjust the Speed and Spatial tolerance parameters to match the user s natural way of double clicking You can double click on the lower right corner of the icon to test this Enable disable touch points Note Users can access more help information from the Windows Help and Support menu 31043530B IdeaCentre A7 UG V1 0 EN R indd 40 2010 4 28 18 18 30 ...

Страница 46: ...me When wiping the screen please do not wipe in an upwards direction but wipe it in a direction from top to bottom 4 Please promptly remove any dust accumulated in the four corners of the screen and the bottom of the screen frame because this will prevent accumulated dust from affecting the screen s touch localization Do not place or drop anything which could obstruct it in the four corners of the...

Страница 47: ...rval from when the screen was last touched Note To learn accurate hand gesture operations the user can consult this manual and also the related Windows help content 6 The touch screen does not function in Rescue System mode 7 The touch screen also does not function during the startup process and in Sleep mode or Safe mode 31043530B IdeaCentre A7 UG V1 0 EN R indd 42 2010 4 28 18 18 30 ...

Страница 48: ...ings or to the last system backup status using OneKey Recovery With this operation all of the existing data on drive C will be lost whereas the content and format of the other partitions of the hard disk drive will remain unchanged If you want to install an operating system and back it up with OneKey Recovery you must format the C partition in NTFS format and install the operating system on the C ...

Страница 49: ...eration Procedure 1 Turn on the computer When the Lenovo logo appears press the F2 key on the keyboard to start the Rescue System then you can select OneKey Recovery Note System Recovery will overwrite all of the data on drive C To prevent loss of data be sure to back up relevant data before performing system recovery 2 Follow the onscreen instructions to select the backup task you want to restore...

Страница 50: ...Notes 1 It is recommended not to install the software which is already on the computer 2 Before accessing the operating system make sure that the Drivers and Application installation has been installed automatically After that the manual installation function can be used 3 3 System Setup System Setup configures the network configuration for the Lenovo Rescue System to ensure your Rescue System can...

Страница 51: ...ll Programs Lenovo Lenovo Rescue System After starting the procedure click System Backup to back up your system partition according to the prompts 3 5 System Recovery Reboot your computer into the system recovery environment You can choose to restore to a system backup point or the initial state 3 6 Create Recovery Disc Create a bootable recovery disc from current system These recovery discs are u...

Страница 52: ...ollowing topics Computer software instructions Note The interface and function of each of these features are subject to the actual software that was shipped with the computer model that you purchased User Guide 47 31043530B IdeaCentre A7 UG V1 0 EN R indd 47 2010 4 28 18 18 31 ...

Страница 53: ...lay function can not be used when your computer is in standby mode sleep mode or turned off Note This function applies only to the computer equipped with a Lenovo PC camera and is available only after the camera is installed Before using this software do the following 1 Click Start All Programs Lenovo USB2 0 UVC Camera vmcap 2 Select Options Preview from the pop up window to display the image in t...

Страница 54: ...ic Brightness system The default setting has been pre selected You can adjust the brightness and display delay time according to your needs 4 2 Lenovo Eye Distance System Lenovo Eye Distance System can automatically detect the distance between you and the display It will alert you automatically when you sit too close to the display You can also set viewing distance as well as the time interval bey...

Страница 55: ...ed or there is a strong reflection the distance detection may be affected Wear glasses may affect the accuracy of the face image verification 3 The limitation of the distance detection by the camera The minimum distance about 20 centimters 7 90 inches The maximum distance about 70 centimeters 27 55 inches The pitch angle the face rotary angle scope in the vertical Elevation angle 20 degrees Depres...

Страница 56: ...4 5 6 Chapter System Maintenance and Recovery This chapter contains the following topics Daily Maintenance and Tools Instructions User Guide 51 31043530B IdeaCentre A7 UG V1 0 EN R indd 51 2010 4 28 18 18 31 ...

Страница 57: ...e when the system was running properly Click Next to continue 3 The system will start restoration When all processes run to completion the system displays a message informing you that the restore operation has completed successfully 5 2 Backup and Restore For security purposes you can back up the system status before you install additional software or otherwise modify system settings To back up th...

Страница 58: ... want to reorganize then select Properties from the pop up menu 2 Go to the Tools tab from disk Properties and select Defragment Now 3 Select the time and scheme to be used by the defragging program then start the defragmenting program Depending on the amount of defragmentation on the hard disk drive this procedure can take a long time sometimes more than one hour 5 6 Performing Daily Maintenance ...

Страница 59: ...and the mouse You can use a vacuum cleaner to clean in otherwise inaccessible corners To clean the keyboard thoroughly shut down the computer and scrub it gently with a wet cloth Do not use the keyboard until it is dry Do not do any of the following Allow water to enter the computer Use a heavily dampened cloth Spray water directly onto the surface of the monitor or inside of computer Daily attent...

Страница 60: ...Troubleshooting and Problem Resolution Note The description of the TV Tuner card in this manual is only used for the machines which have the TV Tuner card It does not apply to those machines that do not have a TV Tuner card User Guide 55 31043530B IdeaCentre A7 UG V1 0 EN R indd 55 2010 4 28 18 18 31 ...

Страница 61: ...our Lenovo computer to the Windows Classic view 6 1 Troubleshooting Display Problems Problem Blank screen or no image is displayed on the monitor Troubleshooting and problem resolution Check that the LCD screen has been turned on If not press the LCD On Off button to turn on the LCD If still cannot solve the problem contact to Lenovo Customer Service Problem You need to change display property set...

Страница 62: ...rtion Reinstall the audio driver Disconnect headphones from the headphone connector Sound from the speakers is automatically disabled when headphones are connected to the computer s side panel headphone connector Problem No sound from headphones Troubleshooting and problem resolution Check the headphone cable connection Ensure that the headphone cable is securely inserted into the headphone connec...

Страница 63: ...og box and then select Uninstall Modify 6 Perform the instructions displayed to uninstall the software 6 4 Troubleshooting Problems with Optical Drives and Hard Disks Problem The Optical drive is unable to read a CD DVD Troubleshooting and problem resolution 1 Check to determine if there is an optical drive icon in the resource manager of the operating system If not restart your computer If there ...

Страница 64: ...k shown in the system can be obtained The capacity of the hard disk as calculated using this method may be slightly different from the actual capacity due to the rounding of totals 6 5 Special considerations for troubleshooting Windows Record the following information that may later be useful in troubleshooting system problems 1 The serial number of the software The serial number was shipped with ...

Страница 65: ... the back of the keyboard and mouse When the keyboard and mouse wireless indicator lights blink white turn the computer on immediately Note If the wireless indicator lights stop blinking press the connect buttons on the keyboard and mouse again 3 After entering the system press the wireless reset button on the back of the computer for over 6 seconds to search for wireless devices Note The process ...

Страница 66: ...ite Note If the wireless indicator lights stop blinking press the connect buttons on the keyboard and mouse again 4 To open the Devices and Printers dialog box go to Windows and click Start Control Panel Hardware and Sound Press Add a device to pop up a dialog box 5 Select the Lenovo Bluetooth Mouse and click Next to establish the bluetooth connection 6 Select the Lenovo Bluetooth keyboard and cli...

Страница 67: ...62 User Guide 31043530B IdeaCentre A7 UG V1 0 EN R indd 62 2010 4 28 18 18 31 ...

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