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General troubleshooting

53

5

General troubleshooting

Understanding error messages and flashing lights

Use this section to understand printer software error messages on your computer screen and a 
blinking light on your printer.

Paper Jam message

For help clearing a paper jam, see “Printer has a paper jam” on page 57.

Ink Low message

A print cartridge is running out of ink. An Ink Low message appears when one of your cartridges is 
25% full or less.

When this message appears you can: 

•

Click OK.

•

Click the ? to get more information about ordering supplies.

•

Order a new cartridge or locate a dealer near you by contacting the Lenovo Web site at 

www.lenovo.com

. 

For help:

•

Installing a new cartridge, see “Installing the cartridges” on page 43.

•

Ordering supplies, see “Ordering supplies” on page 48.

For information about:

See page:

Understanding error messages and flashing lights

53

Resolving unsuccessful or slow printing

54

Clearing paper misfeeds or jams

56

Solving print quality problems

58

Solving specialty media problems

60

Содержание 3110

Страница 1: ...inter overview Learn about the printer parts and the printer software Printing ideas How to print several projects on various types of paper Maintenance Caring for your cartridges and ordering supplies General troubleshooting Error messages print quality problems paper jams and much more User s Guide for Windows May 2003 ...

Страница 2: ...in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except th...

Страница 3: ...g cards 17 Printing envelopes 18 Printing color images in black and white 20 Printing a booklet 22 Printing labels 25 Printing handouts 27 Printing a poster 29 Printing iron on transfers 32 Printing transparencies 34 Printing your document in reverse order 36 Printing a banner 38 Printing on custom size paper 40 Chapter 3 Maintenance 42 Replacing the print cartridges 42 Aligning the print cartridg...

Страница 4: ...on problems 50 Chapter 5 General troubleshooting 53 Understanding error messages and flashing lights 53 Resolving unsuccessful or slow printing 54 Clearing paper misfeeds or jams 56 Solving print quality problems 58 Solving specialty media problems 60 Service station in China 61 Notices 63 Glossary 64 Index 67 ...

Страница 5: ... Printer overview Understanding the printer parts Lenovo 3110 DigitalPrinter Paper guide and release tab Front cover Paper exit tray Power Resume button Paper support Sheet feeder USB cable connector Power supply connector ...

Страница 6: ... default settings Use this When you want to Power Resume button Turn the printer on or off Eject paper from the printer For more information see Printer has a paper jam on page 57 Check the printer status For more information see Understanding error messages and flashing lights on page 53 Front cover Install or change print cartridges Clear paper jams Paper exit tray Stack paper after printing Pap...

Страница 7: ...our settings Quality Copies tab From Select Quality Speed Quick Print when you want to print documents quickly but with reduced print quality Normal when you want to print most documents on plain paper Better when you want to print photos and documents containing graphics on coated or glossy paper Best when you want to print crisp photos and high resolution graphics but with reduced speeds Multipl...

Страница 8: ...ron On Transfer or Card Stock Paper Size A size specific to your paper type If your paper size is not listed select Custom Size For help see Printing on custom size paper on page 40 Orientation Portrait or Landscape Print Layout tab From Select Layout Normal Banner Mirror N up Poster or Booklet Duplexing Two Sided to print your document on both sides of the page Side Flip or Top Flip to set which ...

Страница 9: ...rinter status View common troubleshooting topics Maintenance Install a print cartridge View information about how to purchase new cartridges Clean the print cartridge nozzles Align the cartridges Solve other problems Note Do not access this tab while a job is in progress Contact Information View information about ordering supplies Receive contact information for Lenovo Customer Support Advanced Ch...

Страница 10: ...ending on the thickness of the paper Step 1 Load the paper Load the paper vertically against the right side of the paper support Do not force the paper into the printer Squeeze and slide the paper guide to the left side of the paper Note If you are using letter size paper adjusting the paper guide may not be necessary ...

Страница 11: ...coated photo or glossy paper at a time depending on the thickness of the paper You may want to print on plain paper before loading your photo paper and changing your settings To print on photo cards see Printing cards on page 17 Step 1 Load the photo paper For best results use photo paper that is made for inkjet printers If your paper includes instructions read them carefully Load the photo paper ...

Страница 12: ...perties dialog box select the Quality Copies tab b From the Quality Speed area select Better or Best Note Higher print quality settings result in better quality documents but may take longer to print 4 Select a paper type a From Print Properties dialog box select the Paper Setup tab b From the Type area select Photo Glossy Paper or Coated Paper 5 Select a paper size a From Print Properties dialog ...

Страница 13: ... on the thickness of the paper Step 1 Load the premium or coated paper If your paper includes instructions read them carefully Load the premium paper vertically against the right side of the paper support If there is a special mark on the paper make sure the mark is facing away from you Do not force the paper into the printer Note Squeeze and slide the paper guide to the left side of the paper If ...

Страница 14: ...operties dialog box select the Paper Setup tab b From the Type area select Plain Paper 5 Select a paper size a From Print Properties dialog box select the Paper Setup tab b From the Paper Size menu select the correct size For more information about printing on custom size paper see Printing on custom size paper on page 40 6 Click OK Step 3 Print your document Click OK Note The paper exit tray hold...

Страница 15: ...de is facing you Squeeze and slide the paper guide to the left side of the paper Note If you are using letter size paper adjusting the paper guide may not be necessary Note For the best print quality use a heavier weight paper Step 2 Customize the print settings 1 With your document open click File Print The Print dialog box appears 2 From the Print dialog box click Properties Preferences or Optio...

Страница 16: ...document e Click OK Step 3 Print your document Click OK The odd numbered pages print first along with a reloading instruction page When the odd numbered pages finish printing the printer software prompts you to reload the paper 1 Load the stack of paper and reloading instruction page with the printed side facing away from you and the arrows pointing down into the paper support 2 Click Continue Pri...

Страница 17: ...ds If your cards include instructions read them carefully Load the cards vertically against the right side of the paper support Make sure the print side is facing you Do not force the cards into the printer Squeeze and slide the paper guide to the left side of the cards Step 2 Customize the print settings 1 With your document open click File Print The Print dialog box appears ...

Страница 18: ...x select the Paper Setup tab b From the Type area select Card Stock 5 Select a paper size a From Print Properties dialog box select the Paper Setup tab b From the Paper Size menu select the correct size For more information about printing on custom size paper see Printing on custom size paper on page 40 6 Click OK Step 3 Print your cards Click OK Printing envelopes You can load up to 10 envelopes ...

Страница 19: ...force the envelopes into the printer Squeeze and slide the paper guide to the left side of the envelopes Step 2 Customize the print settings 1 With your document open click File Print The Print dialog box appears 2 From the Print dialog box click Properties Preferences or Options 3 Select a paper type a From Print Properties dialog box select the Paper Setup tab b From the Type area select Envelop...

Страница 20: ...e designed to override the settings in Paper Setup Make sure landscape orientation is selected in your software program Step 3 Print your envelopes Click OK Note The paper exit tray holds up to 10 envelopes If you want to print more than 10 envelopes remove the first 10 from the paper exit tray before the others print Printing color images in black and white You can load up to 100 sheets of paper ...

Страница 21: ...dialog box appears 2 From the Print dialog box click Properties Preferences or Options 3 To print color images in black and white a From Print Properties dialog box select the Quality Copies tab b Select Print Color Images in Black and White c Click OK 4 Further customize your document following the steps for your paper type Step 3 Print your document Click OK Note The paper exit tray holds up to ...

Страница 22: ...ing on the thickness of the paper Step 1 Load the paper Load the paper vertically against the right side of the paper support Make sure the print side is facing you Do not force the paper into the printer Squeeze and slide the paper guide to the left side of the paper Note If you are using letter size paper adjusting the paper guide may not be necessary ...

Страница 23: ...a print layout a From Print Properties dialog box select the Print Layout tab b From the Layout area select Booklet 5 Enter the number of sheets per bundle Note A bundle is a group of pages that are folded in half and stacked before binding Very thick bundles may not fold well so if you are printing with thick paper use fewer printed sheets per bundle a From Print Properties dialog box click Optio...

Страница 24: ...nstruction page with the printed side facing away from you and the arrows pointing down into the paper support 2 Click Continue Printing If you do not want to print the reloading instruction page 1 From Print Properties dialog box click Options Style Options 2 Clear the Print instruction page to assist in reloading check box 3 Click OK Step 4 Build your booklet After your document prints stack the...

Страница 25: ...l your booklet is complete 4 Bind the bundles to complete your booklet Printing labels You can load up to 25 sheets of labels at a time depending on the thickness of the sheets Step 1 Load the labels Use labels designed for inkjet printers If your labels include instructions read them carefully Do not print within 1 mm 0 04 in of the edge of a label Load the labels vertically against the right sid...

Страница 26: ... From the Print dialog box click Properties Preferences or Options 3 Select a print quality a From Print Properties dialog box select the Quality Copies tab b From the Quality Speed area select Normal 4 Select a paper type a From Print Properties dialog box select the Paper Setup tab b From the Type area select Plain Paper 5 Select a paper size a From Print Properties dialog box select the Paper S...

Страница 27: ...xit tray before the others print Printing handouts You can conserve paper by printing handouts or multiple page images on a single sheet of paper Load up to 100 sheets of paper at a time depending on the thickness of the paper Step 1 Load the paper Load the paper vertically against the right side of the paper support Make sure the print side is facing you Do not force the paper into the printer ...

Страница 28: ...yout a From Print Properties dialog box select the Print Layout tab b From the Layout area select N up c Select the number of pages two three four or eight you want to print on a single sheet of paper d If you want to print a border around each page image select Print Page Borders 4 To print on both sides of the paper a From Print Properties dialog box select the Print Layout tab b From the Duplex...

Страница 29: ...tion page with the printed side facing away from you and the arrows pointing down into the paper support 2 Click Continue Printing If you do not want to print the reloading instruction page 1 From Print Properties dialog box click Options Style Options 2 Clear the Print instruction page to assist in reloading check box 3 Click OK Printing a poster You can enlarge a single page image to print on mu...

Страница 30: ...ter Squeeze and slide the paper guide to the left side of the paper Note If you are using letter size paper adjusting the paper guide may not be necessary Note For the best print quality use a heavier weight paper Step 2 Customize the print settings 1 With your document open click File Print The Print dialog box appears 2 From the Print dialog box click Properties Preferences or Options ...

Страница 31: ...al 3 x 3 nine pages total or 4 x 4 16 pages total b Select Print Crop Marks if you want help cutting the edges of your pages 6 If you need to reprint a selection of pages a Click Select Pages To Print The pages that are not going to print have a circle and a bar symbol over the number and are shaded Select or clear each page by clicking it b Click OK 7 Click OK Step 3 Print your poster Click OK As...

Страница 32: ...nsfers at a time depending on the thickness of the transfers You may want to print on plain paper before loading your iron on transfers Note For best results load one iron on transfer at a time Step 1 Load the iron on transfers If your iron on transfers include instructions read them carefully Load the iron on transfers vertically against the right side of the paper support Make sure the print sid...

Страница 33: ... a From Print Properties dialog box select the Quality Copies tab b From the Quality Speed area select Normal or Better 4 Select a paper type a From Print Properties dialog box select the Paper Setup tab b From the Type area select Iron on Transfer 5 If your software program does not have mirror or iron on settings select a print layout a From Print Properties dialog box select the Print Layout ta...

Страница 34: ...y Load the transparencies vertically against the right side of the paper support Make sure the rough side print side of the transparencies is facing you If the transparencies have a removable stripe make sure each stripe is facing away from you and down toward the printer Do not force the transparencies into the printer Squeeze and slide the paper guide to the left side of the transparencies Note ...

Страница 35: ...lity Copies tab b From the Quality Speed area select Normal 4 Select a paper type a From Print Properties dialog box select the Paper Setup tab b From the Type area select Transparency 5 Select a paper size a From Print Properties dialog box select the Paper Setup tab b From the Paper Size menu select A4 or Letter 6 Click OK Step 3 Print your transparencies Click OK Note To prevent smudging remove...

Страница 36: ...ght side of the paper support Make sure the print side is facing you Do not force the paper into the printer Squeeze and slide the paper guide to the left side of the paper Note If you are using letter size paper adjusting the paper guide may not be necessary Step 2 Customize the print settings 1 With your document open click File Print The Print dialog box appears 2 From the Print dialog box clic...

Страница 37: ...y Copies tab b Select Print Last Page First 4 Follow the steps for your paper type to further customize your document 5 Click OK Step 3 Print your document Click OK Note The paper exit tray holds up to 25 sheets of plain paper If you want to print more remove the first 25 sheets from the paper exit tray before the others print ...

Страница 38: ...per from the printer 2 Place a stack of banner paper with only the number of sheets you need to print your banner behind the printer Note Loading excess banner paper may cause a paper jam For help see Printer has a paper jam on page 57 3 Load the leading edge of the banner paper into the printer against the right side of the paper support ...

Страница 39: ...dialog box select the Quality Copies tab b From the Quality Speed area select Normal 4 Select a paper type a From Print Properties dialog box select the Paper Setup tab b From the Type area select Banner Note If you do not select Banner as the Type your banner paper will cause a paper jam For help see Printer has a paper jam on page 57 5 Select a banner size a From Print Properties dialog box sele...

Страница 40: ...stom size paper You can load up to 100 sheets of custom size paper at a time depending on the thickness of the paper Step 1 Load the custom size paper Make sure your paper size fits within these dimensions Width 76 to 216 mm 3 to 8 5 in Length 127 to 432 mm 5 to 17 in Load the paper vertically against the right side of the paper support Make sure the print side is facing you Do not force the paper...

Страница 41: ...g box click Properties Preferences or Options 3 Create a custom paper size a From Print Properties dialog box select the Paper Setup tab b From the Paper Size menu select Custom Size A dialog box displays on the screen c From the Units area select Millimeters or Inches d Type the dimensions for your custom paper size e Click OK 4 Continue to customize your document based on your paper type Step 3 ...

Страница 42: ...st a color cartridge or just a black cartridge For information about ordering supplies see page 48 Removing the used cartridges 1 Make sure the power light is on 2 Raise the front cover The cartridge carrier moves to the loading position unless the printer is busy Item Part number Lenovo Color cartridge LC6002C Lenovo Black cartridge LC6001B ...

Страница 43: ...rtridges Store them in an airtight container or dispose of them properly Installing the cartridges 1 If you are installing new cartridges remove the sticker and transparent tape from the back and bottom of the cartridges Warning Do not touch or remove the gold contact areas on the back and bottom of the cartridges ...

Страница 44: ... Insert the black cartridge in the right carrier Note To extend the life of your color cartridge and improve printing speed install a black cartridge along with the color cartridge 3 Snap the lids closed 4 Close the front cover Note The front cover must be closed to start a print job ...

Страница 45: ...e print cartridges Aligning the print cartridges Typically you only align print cartridges after installing or replacing a cartridge However you may also need to align cartridges when Characters are not properly formed or are not aligned at the left margin Vertical straight lines are wavy To align the cartridges 1 Load plain paper 2 Open the Lenovo Solution Center For help see page 8 3 From the Ma...

Страница 46: ...the used cartridges on page 42 b Insert the print cartridges For help see Installing the cartridges on page 43 c Print your document again d If print quality has not improved continue with step 2 2 Clean the print nozzles a Load paper For help see Step 1 Load the paper on page 10 b Open the Lenovo Solution Center For help see page 8 c Click the Maintenance tab d From the Maintenance tab click Clea...

Страница 47: ... not satisfactory replace the print cartridges For information see Ordering supplies on page 48 Preserving the print cartridges To ensure the longest life from your print cartridges and optimum performance from your printer Keep a new cartridge in its packaging until you are ready to install it Do not remove a print cartridge from the printer except to replace clean or store it in an airtight cont...

Страница 48: ...lies 48 Ordering supplies To order supplies or locate a dealer near you contact the Lenovo Web site at www lenovo com Item Part number Lenovo Black cartridge LC6001B Lenovo Color cartridge LC6002C USB cable 12A2405 ...

Страница 49: ...or messages and flashing lights on page 53 Did you remove the sticker and transparent tape from the back and bottom of both print cartridges Did you install the print cartridges correctly For help see Installing the cartridges on page 43 Is the paper loaded correctly Make sure you do not push the paper too far into the printer For help see page 10 Did you install the printer software correctly Fro...

Страница 50: ...ke sure that Set as Default is selected Is your printer connected directly to your computer If it is connected through an external device such as a USB hub switch box scanner or fax machine follow these steps 1 Disconnect your printer from any external devices 2 Connect your printer directly to your computer with a USB cable 3 Follow these instructions to print a test page a Open the Lenovo Soluti...

Страница 51: ...ollowing that appear 4 Eject and reinsert the printer software CD 5 From your desktop double click My Computer 6 Double click your CD ROM drive icon If necessary double click setup exe 7 Follow the instructions on your screen to complete printer software installation Windows 98 Me Windows 2000 XP ...

Страница 52: ...with your printer or you can download it from the Lenovo Web site at www lenovo com Using the CD that came with your printer 1 Close all open software programs 2 When your desktop appears insert the printer software CD The Lenovo Installer screen appears 3 Click Install 4 Follow instructions on your screen to complete printer software installation A printer icon is automatically created on your de...

Страница 53: ...one of your cartridges is 25 full or less When this message appears you can Click OK Click the to get more information about ordering supplies Order a new cartridge or locate a dealer near you by contacting the Lenovo Web site at www lenovo com For help Installing a new cartridge see Installing the cartridges on page 43 Ordering supplies see Ordering supplies on page 48 For information about See p...

Страница 54: ...on page 49 and then Check the printer status Windows 98 Me 2000 Windows XP 1 Click Start Settings Printers 2 From the Printers folder double click the Lenovo 3110 printer icon 3 From the Printer menu make sure Set as Default is selected Pause Printing is not selected 1 Click Start Control Panel 2 Click Printers and Other Hardware 3 Click View installed printers or fax printers 4 From the Printers ...

Страница 55: ...ing unsuccessful or slow printing on page 54 Solving printer software installation problems on page 50 Alignment page does not print Make sure Windows 98 Me Windows 2000 Windows XP 1 Click Start Settings Printers 2 Right click the Lenovo 3110 printer icon and then click Properties 3 Click the Details tab 4 From the Ports drop down menu check the printer port If the USB port is not listed remove an...

Страница 56: ... programs not in use Check the document you are printing Photos and graphics may take longer to print than regular text Documents that are large or that contain background images may also take longer to print Check the printer to see if another document is being printed Print jobs are printed in the order the printer receives them Decrease the print quality setting to Normal or Quick Print Note Hi...

Страница 57: ... slide the paper guide to the left edge of the envelopes or specialty media For help see Printing ideas on page 10 You select the appropriate envelope or specialty media size and the appropriate paper type You are using a specialty media or envelope size supported by your printer Your software program is designed to print envelopes For help check your software program documentation The envelope or...

Страница 58: ...pe Clean the print cartridge nozzles and contacts For help see Improving print quality on page 46 Vertical straight lines are not smooth To improve the print quality of vertical straight lines in tables borders and graphs Select a higher print quality Align the print cartridges For help see Aligning the print cartridges on page 45 Clean the print cartridge nozzles and contacts For help see Improvi...

Страница 59: ...ontacts For help see Improving print quality on page 46 Colors on the printout differ from the colors on the screen A cartridge may be low on ink Check the ink levels in the Lenovo Solution Center For help see Lenovo Solution Center on page 8 Use a different paper brand Each paper brand accepts ink differently and prints with color variations Select Natural Color as the document color 1 With your ...

Страница 60: ...ansparencies stick together Load one sheet of photo paper or transparencies at a time Use a photo paper or transparency designed for inkjet printers Make sure you loaded the paper correctly with print side facing you and selected the appropriate settings in the printer software For help see Printing photos on page 11 or Printing transparencies on page 34 Remove each page as it exits the printer an...

Страница 61: ... 172 号 550004 0851 6833414 海南省 海口市 海南赛维计算机技术有限公司 海南省海口市五指山路 28 号联想服务 570203 0898 65313500 65313501 河北省 保定市 保定市新岛科技贸易公司 河北省保定市朝阳北路高开区路口 071051 0312 3130437 0312 3135500 河北省 张家口市 张家口市建达电脑公司 张家口市建国路 33 号 075024 0313 2043505 河北省 邯郸市 邯郸市华维科技有限公司 邯郸市中华北大街 汉光厂段 16 号 056002 0310 7031477 河北省 石家庄市 联想 北京 有限公司石家庄维修部 河北省石家庄市和平西路 79 号 050011 0311 7069631 河北省 唐山市 唐山志帮电子技术有限公司 唐山市路北区建华西道永昌楼 31 5 6 号 063000 0315 2...

Страница 62: ...东省 淄博市 淄博盈科计算机技术服务有限公司 山东省淄博市张店区太平路 9 号 255000 0533 2880550 山东省 青岛市 联想电脑青岛客户服务中心 青岛市威海路 262 号 266021 0532 3023082 山东省 潍坊市 山东潍坊冶达电子公司 山东省潍坊市潍城区向阳路 132 号 261021 0536 8380849 0536 8339306 山东省 烟台市 烟台中天科技有限公司 烟台市芝罘区兴业路 28 号 264000 0535 6665680 山东省 东营市 东营区万维计算机服务中心 东营市东营区黄河路 10 14 号 257000 0546 8558777 0546 8780909 山东省 济宁市 济宁先锋信息服务有限责任公司 济宁市建设北路 116 号 272125 0537 2384111 2310048 2384222 山西省 大同市 大同市城区银河电...

Страница 63: ... radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable for paral...

Страница 64: ...ed in half and stacked before binding cartridge contact The gold area on your print cartridge that touches the carrier contacts inside your printer coated paper Treated paper designed for high quality printed images collate A printer software option that lets you automatically print one complete copy of a multiple page document before the next copy begins and so on continuous form paper See banner...

Страница 65: ... pages 1 through 4 on the first sheet of paper images of pages 5 through 8 on the second sheet and so on natural color A printer software option used for printing photographs and highly detailed graphic images operating system The software that provides the basic functions needed for operating your computer For example Windows 98 peripheral device Any external device connected to and controlled by...

Страница 66: ...e binding A printer software option that arranges duplexed pages so they can be bound along the short side of the pages side flip A printer software option that arranges duplexed pages so they turn like the pages of a magazine software program See program top flip A printer software option that arranges duplexed pages so they turn like the pages of a legal pad transparency A see through sheet of p...

Страница 67: ... plain paper 10 postcards 17 poster 29 premium paper 13 printing color images in black and white 20 printing in reverse order 36 printing multiple images on one sheet 28 transparencies 34 t shirt transfers 32 two sided printing 14 D dark or smudged print 58 default settings 6 downloaded printer driver installing 52 duplexing 14 E electronic emission notices 63 emission statement 63 envelopes 18 er...

Страница 68: ...ing 52 uninstalling Windows 55 printer software CD troubleshooting 50 printing alignment page 45 banner paper 38 booklet 22 cards 17 coated paper 11 color images in black and white 20 custom size paper 40 duplexing 14 envelopes 18 glossy paper 11 greeting cards 17 handouts See multiple images on one sheet index cards 17 iron on transfers 32 labels 25 last page first 36 N up See multiple images on ...

Страница 69: ...h 60 supplies ordering 48 T test page alignment 45 does not print 55 test page printing 50 transfers iron on 32 transparencies 34 troubleshooting alignment page 55 blank pages 56 cartridges 49 error messages 53 flashing lights 53 improving print quality 58 margins 59 paper feeding 56 paper jams 57 paper misfeeds 56 print quality 58 printer cable 49 printer not printing 54 printer software installa...

Страница 70: ...www lenovo com 聯想 and Lenovo are trademarks of Lenovo Beijing Ltd ...

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