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Strategy for replacing FRUs for CTO, CMV, and GAV
Product definition
Dynamic Configure To Order (CTO)
This provides the ability for a customer to configure an IBM® or a Lenovo solution from an eSite, and have
this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine
label, Product Entitlement Warehouse (PEW), eSupport, and the HMM will load these products as the 4-digit
MT and 3-digit model, where model = “CTO” (Example: 1829-CTO).
Custom Model Variant (CMV)
This is a unique configuration that has been negotiated between IBM or Lenovo and the customer. A unique
4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV
is a special bid offering. Therefore, it is NOT generally announced.
• The MTM portion of the machine label is the 4-digit MT and 3-digit model, where model = “CTO”
(Example: 1829-CTO). The PRODUCT ID portion of the machine label is the 4-digit MT and 3-digit CMV
model (Example: 1829-W15).
• The PEW record is the 4-digit MT and 3-digit model, where model = “CTO” (Example: 1829-CTO).
• eSupport will show both the CTO and CMV machine type models (Example: 1829-CTO and 1829-W15
will be found on the eSupport site.)
• The HMM will have the 4-digit MT and 3-digit CTO model only (Example: 1829-CTO). Again, CMVs are
custom models and are not found in the HMM.
General Announce Variant (GAV)
This is a standard model (fixed configuration). GAVs are announced and offered to all customers. The MTM
portion of the machine label is a 4-digit MT and 3-digit model, where model = a “fixed part number”, not
“CTO” (Example: 1829-F1U). Also, PEW, eSupport, and the HMM will list these products under the same
fixed model number.
FRU identification for CTO, CMV, and GAV products
There are three information resources to identify which FRUs are used to support CTO, CMV, and GAV
products. These sources are PEW, eSupport, and the HMM.
Using PEW
• PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities
for CTO, CMV and GAV products at a MT - serial number level. An example of key commodities are hard
disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.
• Remember, all CTO and CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where
model = “CTO” (Example: 1829-CTO). GAVs are loaded in PEW under the 4-digit MT and 3-digit model,
where model = a “fixed part number”, not “CTO” (Example: 1829-F1U).
• PEW can be accessed at the following Web site:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
Select Warranty lookup. Input the MT and the Serial number and the list of key commodities will be
returned in the PEW record under COMPONENT INFORMATION.
• Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Business
Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record
under SYSTEM DETAILS.
Chapter 2
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Important service information
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