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Chapter 7. Help and support

Frequently asked questions

How do I access

Control Panel

• Open the

Start

menu and click

Windows System

➙

Control Panel

• Use Windows Search.

How do I turn off my computer?

Open the

Start

menu and click

Power

. Then, click

Shut down

How do I partition my storage
drive?

https://support.lenovo.com/solutions/ht503851

What do I do if my computer
stops responding.

1. Press and hold the power button until the computer turns off. Then, restart

the computer.

2. If step 1 does not work:

• For models with an emergency reset hole: Insert a straightened paper clip

into the emergency reset hole to cut off power supply temporarily. Then,
restart the computer with ac power connected.

• For models without an emergency reset hole:

– For models with the removable battery, remove the removable battery

and disconnect all power sources. Then, reconnect to ac power and
restart the computer.

– For models with the built-in battery, disconnect all power sources.

Press and hold the power button for about seven seconds. Then,
reconnect to ac power and restart the computer.

What do I do if I spill liquid on the
computer?

1. Carefully unplug the ac power adapter and turn off the computer immediately.

The more quickly you stop the current from passing through the computer the
more likely you will reduce damage from short circuits.

Attention:

Although you might lose some data or work by turning off the

computer immediately, leaving the computer on might make your computer
unusable.

2. Do not try to drain out the liquid by turning over the computer. If your

computer has keyboard drainage holes on the bottom, the liquid will be
drained out through the holes.

3. Wait until you are certain that all the liquid is dry before turning on your

computer.

How do I enter the UEFI BIOS
menu?

Restart the computer. When the logo screen is displayed, press F1 to enter the
UEFI BIOS menu.

How do I disable my trackpad?

1. Open the

Start

menu, and then click

Settings

➙

Devices

➙

Touchpad

2. In the Touchpad section, turn off the

Touchpad

control.

Where can I get the latest device
drivers and UEFI BIOS?

• From the Vantage app. See “Install Windows 10 and drivers” on page 39 and

“Update UEFI BIOS” on page 37.

• Download from Lenovo Support Web site at

https://pcsupport.lenovo.com

Содержание 20WK

Страница 1: ...T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 2: ... Warranty Guide Setup Guide Generic Safety and Compliance Notices First Edition March 2021 Copyright Lenovo 2021 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 3: ... your face ID for selected models 32 Detect human presence for selected Intel models with IR camera 32 Protect your privacy for selected models 33 Protect data against power loss for selected models 33 UEFI BIOS passwords 34 Password types 34 Set change and remove a password 35 Associate your fingerprints with passwords for selected models 36 Chapter 5 Configure advanced settings 37 UEFI BIOS 37 E...

Страница 4: ...Appendix A Accessibility and ergonomic information 59 Appendix B Compliance information 63 Appendix C Notices and trademarks 67 ii T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 5: ...formation Illustrations in this documentation might look different from your product Depending on the model some optional accessories features software programs and user interface instructions might not be applicable to your computer Documentation content is subject to change without notice To get the latest documentation go to https pcsupport lenovo com Copyright Lenovo 2021 iii ...

Страница 6: ...iv T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 7: ... Intel and Advanced Micro Devices AMD Hereby Intel models and AMD models are used to distinguish computer models with different microprocessors Front view Microphone Infrared IR camera Camera Webcam privacy shutter Touch screen Power button Power button with fingerprint reader TrackPoint pointing stick Copyright Lenovo 2021 1 ...

Страница 8: ...elated topics Log in with your face ID for selected models on page 32 Detect human presence for selected Intel models with IR camera on page 32 Use the touch screen for selected models on page 14 Log in with your fingerprint for selected models on page 31 Use the TrackPoint pointing device on page 12 Set up an NFC connection for selected models on page 25 Use the trackpad on page 13 2 T14s Gen 2 a...

Страница 9: ...Side view Intel models AMD models USB C Thunderbolt 4 power connector USB C 3 2 Gen 2 power connector USB C Thunderbolt 4 connector USB C 3 2 Gen 2 connector Chapter 1 Meet your computer 3 ...

Страница 10: ... USB C Thunderbolt 4 connector cannot be used simultaneously For AMD models the Ethernet extension connector Gen 2 and the adjoining USB C 3 2 Gen 2 connector cannot be used simultaneously Related topics Charge the computer on page 23 USB specifications on page 6 Connect to an external display on page 16 Connect to the wired Ethernet on page 9 Use a smart card for selected models on page 25 Lock t...

Страница 11: ...ou cannot turn it off by pressing the power button reset your computer 1 Disconnect your computer from ac power 2 Insert a straightened paper clip into the hole to cut off power supply temporarily 3 Connect your computer to ac power and then turn on your computer Chapter 1 Meet your computer 5 ...

Страница 12: ...llular network for selected models on page 10 Specifications For detailed specifications of your computer go to https psref lenovo com USB specifications Note Depending on the model some USB connectors might not be available on your computer 6 T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 13: ...t to USB C accessories to help expand your computer functionality To purchase USB C accessories go to https www lenovo com accessories Statement on USB transfer rate Depending on many factors such as the processing capability of the host and peripheral devices file attributes and other factors related to system configuration and operating environments the actual transfer rate using the various USB...

Страница 14: ...8 T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 15: ...uter to a local network you need a ThinkPad Ethernet Extension Adapter Gen 2 The Ethernet extension adapter is available as an option and shipped with some computer models You can purchase one from Lenovo at https www lenovo com accessories Notes For Intel models the Ethernet extension connector Gen 2 and the adjoining USB C Thunderbolt 4 connector cannot be used simultaneously For AMD models the ...

Страница 16: ...ellular data plan might vary by location Network connection speeds might also vary by location environment network conditions and other factors To establish a cellular connection 1 Turn off the computer 2 Locate the nano SIM card slot and insert the nano SIM card as shown Note the orientation of the card and ensure that it is seated correctly 3 Turn on the computer 4 Click the network icon and the...

Страница 17: ...is function only works with some apps such as Skype for Business 2016 and Microsoft Teams 1 0 By default the function works with Skype for Business 2016 You can change the default setting on the Vantage app Decline incoming calls This function only works with some apps such as Skype for Business 2016 and Microsoft Teams 1 0 By default the function works with Skype for Business 2016 You can change ...

Страница 18: ...device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling Use the TrackPoint pointing device TrackPoint pointing stick Use your finger to apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard The pointer on the screen moves accordingly The higher the pressure applied the faster the pointer moves 12 T14s Gen 2...

Страница 19: ... Disable the TrackPoint pointing device The TrackPoint pointing device is active by default To disable the device 1 Open the Start menu and then click Settings Devices Mouse 2 Follow the on screen instructions to disable TrackPoint Replace the pointing stick nonslip cap Note Ensure that the new cap has grooves a Use the trackpad You can use the trackpad to perform all the pointing clicking and scr...

Страница 20: ...stained with oil turn off the computer first Then gently wipe the trackpad surface with a soft and lint free cloth moistened with lukewarm water or computer cleaner For more gestures see the help information of the pointing device Disable the trackpad The trackpad is active by default To disable the device 1 Open the Start menu and then click Settings Devices Touchpad 2 In the Touchpad section tur...

Страница 21: ...d to right click Slide to scroll through items Zoom out Zoom in Swipe from the left view all open windows Swipe from the right open action center Swipe downwards shortly show title bar Swipe downwards close the current app Drag Chapter 2 Get started with your computer 15 ...

Страница 22: ...display If your computer cannot detect the external display right click a blank area on the desktop and then click Display settings Detect The following tables list the supported maximum resolution of the external display Table 1 Intel models Connect the external display to Supported resolution USB C Thunderbolt 4 connectors Up to 5120 x 3200 pixels 60 Hz HDMI connector Up to 4096 x 2160 pixels 60...

Страница 23: ... a wireless display to connect with Set the display mode Press or and then select a display mode of your preference Change display settings 1 Right click a blank area on the desktop and select Display settings 2 Select the display that you want to configure 3 Change display settings of your preference You can change the settings for both the computer display and the external display For example yo...

Страница 24: ...18 T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 25: ...ailable features vary depending on the computer model The Vantage app makes periodic updates of the features to keep improving your experience with your computer The description of features might be different from that on your actual user interface Lenovo Quick Clean Depending on the model your computer might support the Lenovo Quick Clean feature The preinstalled Lenovo Quick Clean enables you to...

Страница 26: ...tection Keep your computer awake when in use and automatically lock the computer when your head moves out of the camera range Privacy Alert When a shoulder surfer is detected an alert icon appears on your computer screen Privacy Guard When a shoulder surfer is detected your screen is blurred Press Alt F2 to cancel the blur effect Smart Display Blur screens you are not looking at If you are not fac...

Страница 27: ...rt Pointer Relocate the pointer to the screen you are facing When the pointer moves from one screen to another it is temporarily drawn large Note Snap Window and Smart Pointer only work when your computer is connected to external displays Ensure that external displays are placed at the same height of your computer Promote digital wellness Posture check Remind you to adjust your posture once you hu...

Страница 28: ...r to the left or right to select your preferred mode Auto mode for Intel models only Auto battery mode Switch between quiet mode and battery mode automatically based on the amount of system activity Auto performance mode Switch among quiet mode balanced mode and performance mode automatically based on the amount of system activity Note The Intelligent Cooling feature works in auto mode by default ...

Страница 29: ... 100 V to 240 V ac 50 Hz to 60 Hz Notes To maximize the life of the battery Use the battery until the charge is depleted and recharge the battery completely before using it Once the battery is fully charged it must discharge to 94 or lower before it will be allowed to recharge again The battery may optimize its full charge capacity based on your usage After prolonged periods of limited use full ba...

Страница 30: ...that of computer B When ac power is available Note The actual charging speed of your computer depends on many factors such as the remaining battery power of the computers the wattage of the ac power adapter and whether you are using the computers Change the power settings For ENERGY STAR compliant computers the following power plan takes effect when your computer has been idle for a specified dura...

Страница 31: ...ect a Bluetooth device and then follow the on screen instructions Set up an NFC connection for selected models If your computer supports NFC you will see an NFC mark or label around the trackpad area To turn on NFC 1 Open the Start menu and click Settings Network Internet Airplane mode 2 Ensure that the Airplane mode is off and turn on the NFC function By using NFC you can simply tap and connect y...

Страница 32: ...ctions on how to use hardware accessories to expand your computer functionalities Purchase accessories Lenovo has a number of hardware accessories and upgrades to help expand the functionalities of your computer Options include memory modules storage devices network cards port replicators or docking stations batteries power adapters keyboards mice and more To shop at Lenovo go to https www lenovo ...

Страница 33: ...DMI connector 12 Always On USB 3 2 connector Gen 2 13 USB 3 2 connector Gen 2 Attach a docking station Notes ThinkPad Basic Docking Station does not ship with a system lock installed If you do not purchase and install a system lock skip step 4 and step 7 in the following instruction If you do not connect the docking station to ac power the computer attached runs on battery power 1 Connect the dock...

Страница 34: ... docking station successfully To solve the problem detach and reattach the computer 6 Turn the system lock key to the locked position Attention When the computer is attached to a docking station always hold the whole assembly when you need to move your computer Otherwise the docking station might drop down Detach a docking station Note ThinkPad Basic Docking Station does not ship with a system loc...

Страница 35: ...a supported docking station To ensure that the multiple displays work correctly refer to the following table and connect the external displays to the appropriate connectors Docking station Connectors supporting external displays ThinkPad Basic Docking Station DisplayPort VGA ThinkPad Pro Docking Station DisplayPort x2 ThinkPad Ultra Docking Station DisplayPort x2 HDMI VGA Chapter 3 Explore your co...

Страница 36: ...30 T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 37: ...button or unlock the screen with a single touch It eliminates the need to enter complex passwords saving your time and boosting your productivity 1 Open the Start menu and then click Settings Accounts Sign in options 2 Follow the on screen instructions to finish the enrollment Note It is recommended that you put your finger at the middle of the fingerprint reader during enrollment and enroll more ...

Страница 38: ...ion Number PIN and complete the setup 5 Click Improve Recognition to improve the image so that Windows Hello can recognize you in different light conditions or when your appearance changes 6 Look straight at the camera to log in with your face ID Detect human presence for selected Intel models with IR camera Your computer supports the human presence detection function Wake up the computer when you...

Страница 39: ...bled in case that you are required to input passwords By default this automatic function for passwords is disabled You can enable it on the Vantage app The ePrivacy screen also can work with the preinstalled Glance app to better protect your privacy For details go to https support lenovo com us en videos vid500144 Set the privacy level The privacy level of this function varies depending on the scr...

Страница 40: ...he system information stored in UEFI BIOS like a supervisor password but it has lower authority by default The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation WMI with the Lenovo client management interface You can enable the system management password to have the same authority as the supervisor password to control security related fe...

Страница 41: ...ords any potential repair actions required are not covered under warranty What to do if you forget your power on password If you forget your power on password do the following to remove the power on password If you have set a supervisor password and remember it 1 Restart the computer When the logo screen is displayed immediately press F1 2 Type the supervisor password to enter the UEFI BIOS menu 3...

Страница 42: ...e 5 In the Changes have been saved window press Enter 6 Press F10 to save changes and exit the UEFI BIOS menu If you have not set a supervisor password contact a Lenovo authorized service provider to have the system management password removed Associate your fingerprints with passwords for selected models Do the following to associate your fingerprints with the power on password and NVMe password ...

Страница 43: ...Restart the computer When the logo screen is displayed press F1 2 Select Date Time and set the system date and time as desired 3 Press F10 to save changes and exit Change the startup sequence 1 Restart the computer When the logo screen is displayed press F1 2 Select Startup Boot Then press Enter The default device order list is displayed Note No bootable device is displayed if the computer cannot ...

Страница 44: ...ore your files from a backup ensure that you backed up your data earlier with the tool 1 Go to Control Panel and view by Large icons or Small icons 2 Click File History Restore personal files Then follow the on screen instructions Reset your computer In the resetting process you can choose to keep your files or remove them when you reinstall the operating system Note The items in the graphical use...

Страница 45: ...ry image 3 Connect the prepared USB drive to the computer 4 Type recovery in the search box Then click Create a recovery drive 5 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 6 In the Recovery Drive window follow the on screen instructions to create a recovery USB drive Use the recovery USB drive 1 Ensure that your computer is connected to ac pow...

Страница 46: ... during a copy a save or a format operation If you select the wrong device the data on that device might be erased or overwritten 7 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit 8 Follow the on screen instructions to install the device drivers and necessary programs 9 After installing the device drivers apply Windows Update to get the ...

Страница 47: ...ontainer will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU For full details see the Lenovo Limited Warranty documentation at https www lenovo com warranty llw_02 CRU list The following is a list of CRUs of your computer Self service CRUs ac power adap...

Страница 48: ...ement procedure to replace a CRU Base cover assembly Prerequisite Before you start read Generic Safety and Compliance Notices and print the following instructions Note Do not remove the base cover assembly when your computer is connected to ac power Otherwise there might be a risk of short circuits For access do the following 1 Disable the built in battery See Disable Fast Startup and the built in...

Страница 49: ...Installation procedure for ThinkPad T14s Gen 2 Removal procedure for ThinkPad X13 Gen 2 Chapter 6 CRU replacement 43 ...

Страница 50: ...ing guidelines Replace the M 2 solid state drive only for upgrade or repair The M 2 solid state drive is not designed for frequent changes or replacement Before replacing the M 2 solid state drive make a backup copy of all the data that you want to keep Do not apply pressure to the M 2 solid state drive Do not touch the contact edge or circuit board of the M 2 solid state drive Otherwise the M 2 s...

Страница 51: ...4 Remove the bottom cover See Base cover assembly on page 42 Removal procedure for the long M 2 solid state drive and its bracket if any Type 1 Type 2 Chapter 6 CRU replacement 45 ...

Страница 52: ...tructions Attention Do not touch the contact edge of the wireless WAN card Otherwise the wireless WAN card might get damaged For access do the following 1 Disable the built in battery See Disable Fast Startup and the built in battery on page 41 2 Turn off the computer and disconnect the computer from ac power and all connected cables 3 Close the computer display and turn the computer over 4 Remove...

Страница 53: ...installation ensure that you connect the cables with different colors to the corresponding connectors on the card according to the illustrations above the orange cable to the connector labeled Chapter 6 CRU replacement 47 Type 1 ...

Страница 54: ...wing 1 Disable the built in battery See Disable Fast Startup and the built in battery on page 41 2 Turn off the computer and disconnect the computer from ac power and all connected cables 3 Close the computer display and turn the computer over Removal procedure Note You might be instructed to slide the keyboard frame forward or backward in some of the following steps In this case ensure that you d...

Страница 55: ...cted to slide the keyboard frame forward or backward in some of the following steps In this case ensure that you do not press or hold the keys while sliding the keyboard frame Otherwise the keyboard frame cannot be moved Chapter 6 CRU replacement 49 ...

Страница 56: ...50 T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 57: ...ower and restart the computer What do I do if I spill liquid on the computer 1 Carefully unplug the ac power adapter and turn off the computer immediately The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits Attention Although you might lose some data or work by turning off the computer immediately leaving the computer o...

Страница 58: ...ge due to insufficient storage space after POST The non volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or programs This error occurs when the operating system or programs store large amounts of data in the variable storage All data needed for POST such as UEFI BIOS setup settings chipset or platform configuration data are stored in a separate UEFI variab...

Страница 59: ...e proper diagnostic app and install it on your smartphone 3 Run the diagnostic app and place the smartphone near the computer 4 Press Fn on your computer to emit the beep again The diagnostic app decodes the beep error and shows possible solutions on the smartphone Note Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation O...

Страница 60: ...low the on screen instructions to filter out the documentation you want Lenovo Support Web site with the latest support information of the following Drivers and software Diagnostic solutions Product and service warranty Product and parts details Knowledge base and frequently asked questions https pcsupport lenovo com Windows help information Open the Start menu and click Get Help or Tips Use Windo...

Страница 61: ...10 product is installed the installation program checks the computer firmware for a valid matching Product ID to complete the activation In some cases an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights Call Lenovo If you have tried to correct the problem yourself and still need help you can call Lenovo Customer Support Center Before you ...

Страница 62: ...ed to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available Services not covered Rep...

Страница 63: ... additional services During and after the warranty period you can purchase additional services from Lenovo at https pcsupport lenovo com warrantyupgrade Service availability and service name might vary by country or region Chapter 7 Help and support 57 ...

Страница 64: ...58 T14s Gen 2 and X13 Gen 2 User Guide ...

Страница 65: ...k Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on the Windows operating system enables you to configure your computers to suit their physical a...

Страница 66: ...d e mails To use Speech Recognition 1 Go to Control Panel and view by Category 2 Click Ease of Access Speech Recognition 3 Follow the on screen instructions Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help systems and various online documents For additional information about screen readers see the following Use PDFs with screen readers...

Страница 67: ...ough a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader Ergonomic information Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind o...

Страница 68: ...ght not be possible to observe the best ergonomic practices when you are using your computer while on the move or in a casual setting Regardless of the setting try to observe as many of the tips as possible Sitting properly and using adequate lighting for example helps you maintain desirable levels of comfort and performance If your work area is not in an office setting ensure to take special note...

Страница 69: ...PD ThinkPad T14s Gen 2 LTE2 HPD ThinkPad T14s Gen 2 5G HPD TP00130A 20WM and 20WN ThinkPad X13 Gen 2 ThinkPad X13 Gen 2 HPD ThinkPad X13 Gen 2 LTE1 ThinkPad X13 Gen 2 LTE2 ThinkPad X13 Gen 2 5G ThinkPad X13 Gen 2 LTE1 HPD ThinkPad X13 Gen 2 LTE2 HPD ThinkPad X13 Gen 2 5G HPD TP00131A TP00131A0 TP00131A1 20WK and 20WL Table 4 AMD models Product name Compliance ID Machine type s ThinkPad T14s Gen 2 ...

Страница 70: ...he computer model one of the following illustrations shows the antenna locations on your computer 1 Wireless LAN antenna auxiliary 2 Wireless LAN antenna main 3 Wireless WAN antenna main 4 Wireless WAN antenna auxiliary 5 Wireless WAN antenna MIMO 2 6 Wireless WAN antenna MIMO 1 for selected models Federal Communications Commission FCC Supplier s Declaration of Conformity The following information...

Страница 71: ...or help Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 t...

Страница 72: ... C 73 F Storage and transportation 5 to 95 at wet bulb temperature 27 C 81 F Regulatory labels Depending on your country or region you can find the government required regulatory information through one of the following methods On a physical label attached to the outside of your computer shipping carton On a physical label attached to your computer Through an electronic label screen E label screen...

Страница 73: ...ht to improve and or modify the products and software programs described in the manuals included with your computer and the content of the manual at any time without additional notice The software interface and function and hardware configuration described in the manuals included with your computer might not match exactly the actual configuration of the computer that you purchase For the configura...

Страница 74: ...ments contact or visit the Lenovo Web site https pcsupport lenovo com Trademarks LENOVO LENOVO logo THINKPAD THINKPAD logo TRACKPOINT and ULTRACONNECT are trademarks of Lenovo Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U S and or other countries Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft Windows BitLocker a...

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