After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then
you can choose repair and recovery options by following the on-screen instructions.
To know more about recovery information, visit Knowledge Base of your computer at
.
Create and use a recovery USB device
It is recommended that you create a recovery USB drive as early as possible as a backup for the Windows
recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the
preinstalled Windows recovery programs are damaged. If you did not create a recovery USB drive as a
precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo.
For a list of the Lenovo Support phone numbers for your country or region, go to:
https://pcsupport.lenovo.com/supportphonelist
Create a recovery USB drive
Attention:
The creation process deletes anything stored on the USB drive. To avoid data loss, make a
backup copy of all the data that you want to keep.
1. Ensure that your computer is connected to ac power.
2. Prepare a USB drive with at least 16 GB of storage capacity. The actual USB capacity required depends
on the size of the recovery image.
3. Connect the prepared USB drive to the computer.
4. Type
recovery
in the search box. Then, click
Create a recovery drive
.
5. Click
Yes
in the User Account Control window to allow the Recovery Media Creator program to start.
6. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.
Use the recovery USB drive
1. Ensure that your computer is connected to ac power.
2. Connect the recovery USB drive to the computer.
3. Turn on or restart the computer. When the logo screen is displayed, press F12. The Boot Menu window
opens.
4. Select the recovery USB drive as the boot device. Then, follow the on-screen instructions to complete
the process.
Install Windows 10 and drivers
This section provides instructions on installing a Windows 10 operating system and device drivers.
Install a Windows 10 operating system
Microsoft constantly makes updates to the Windows 10 operating system. Before installing a particular
Windows 10 version, check the compatibility list for the Windows version. For details, go to
support.lenovo.com/us/en/solutions/windows-support
Attention:
• It is recommended that you update your operating system through official channels. Any unofficial update
might cause security risks.
• The process of installing a new operating system deletes all the data on your internal storage drive,
including the data stored in a hidden folder.
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