Lenovo 20GL страница 45 Скачать руководство пользователя | Manualshive

Страница: 45 / 68

background image

Chapter 5. Getting support

This chapter provides information about getting help and support from Lenovo.

•

“Before you contact Lenovo” on page 31

•

“Getting help and service” on page 31

•

“Purchasing additional services” on page 33

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo at http://www.lenovo.com/register. For more information, see
“Registering your computer” on page 9.

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software programs were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.

Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer. That documentation includes printed books, online books, readme files,
and help files. In addition, information about Lenovo products is available on the World Wide Web. For
information, contact the Customer Support Center.

© Copyright Lenovo 2016

31

«
...
43
44
45
46
47
...
»

Содержание 20GL

Страница 1: ...ThinkPad 13 User Guide ...

Страница 2: ...ge 51 The latest Safety Warranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com UserManuals First Edition May 2016 Copyright Lenovo 2016 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in ...

Страница 3: ...14 Charging the battery 14 Power saving modes 15 Maximizing the battery life 15 Connecting to a wireless LAN 15 Using audio features 16 Using the camera 17 Using a flash media card 17 Chapter 3 You and your computer 19 Accessibility and comfort 19 Ergonomic information 19 Comfort 20 Accessibility information 20 Traveling with your computer 21 Travel tips 21 Travel accessories 22 Chapter 4 Troubles...

Страница 4: ...n for Taiwan 39 Eurasian compliance mark 40 Brazil audio notice 40 Appendix B WEEE and recycling information 41 Important WEEE information 41 Recycling information for China 41 Recycling information for Japan 42 Recycling information for Brazil 42 Battery recycling information for Taiwan 43 Battery recycling information for the European Union 43 Battery recycling information for the United States ...

Страница 5: ...board by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm y...

Страница 6: ...perating instructions and review the information included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition to notebook computers some products such as ...

Страница 7: ... been dropped or damaged in any way The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the product manufacturer for further instructions or until you get a suitable replacement Service and upgrades Do not ...

Страница 8: ...he ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter To prevent possible overheating do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and powe...

Страница 9: ...equipment from the electrical outlet Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Ext...

Страница 10: ...ower adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your hands your lap or any other part of yo...

Страница 11: ...not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect power adapter to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product Whenever possible use one hand only to connect or disconnect signal cables Never turn on any equipment whe...

Страница 12: ...he output of the headphone or earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 l...

Страница 13: ...p around you Always handle components carefully Handle adapters and other circuit boards by the edges Never touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces sta...

Страница 14: ...xii ThinkPad 13 User Guide ...

Страница 15: ...nvironment on page 8 Locating computer controls connectors and indicators This topic introduces the computer hardware features to give you the basic information that you need to start using the computer Front view 1 Microphone 2 Camera 3 Screen multi touch screen on some models 4 Power key 5 System status indicator 6 Touch pad 1 Microphone The microphone captures sound and voice when used with a p...

Страница 16: ...rner of the screen and then click the power icon If the computer stops responding press and hold the power key for about eight seconds to turn off the computer If the computer still does not respond press the refresh key and the power key at the same time to turn off the computer 5 System status indicator The illuminated dot in the ThinkPad logo functions as a system status indicator For more info...

Страница 17: ... with the Lenovo USB C 45W AC Adapter Connect the Lenovo USB C 45W AC Adapter to the USB C connector to provide ac power to your computer and charge the battery You can purchase the following USB C accessories from Lenovo http www lenovo com accessories to connect your computer to other devices through the USB C connector The following Lenovo accessories do not come with your computer Lenovo USB C...

Страница 18: ...ttention When you connect a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might get damaged 3 Fan louvers The fan louvers and internal fan enable air to circulate in the computer and ensure proper cooling especially the cooling of the microprocessor Note To ensure proper airflow do not place any obstacles in front of the fan louvers Bottom view 1 Spe...

Страница 19: ...ormal use Blinks slowly The computer is in sleep mode Off The computer is off Locating important product information This section helps you locate the machine type and model label and the FCC ID and IC Certification label Machine type and model information The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support...

Страница 20: ...tion For a preinstalled wireless module this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo Note Do not remove or replace a preinstalled wireless module by yourself For module replacement you must contact Lenovo Service first Lenovo is not responsible for any damage caused by unauthorized replacement 6 ThinkPad 13 User Guide ...

Страница 21: ...ion Li ion battery Internal storage Embedded MultiMediaCard eMMC Display Color display with the thin film transistor TFT technology Display size 337 8 mm 13 3 inches Display resolution 1920 x 1080 pixels or 1366 x 768 pixels depending on the model Brightness control Keyboard Six row keyboard Function keys Touch pad Interface One audio connector One 3 in 1 media card slot Two USB C connectors Two A...

Страница 22: ... condition 31 3 C 88 F Note When you charge the battery the battery temperature must be at least 10 C 50 F Relative humidity Operating 8 to 80 Storage 5 to 95 If possible place the computer in a well ventilated and dry area without direct exposure to sunshine Attention Keep electrical appliances such as electric fans radio high powered speakers air conditioners and microwave ovens away from the co...

Страница 23: ...ended privileges and services to registered users To register your computer with Lenovo go to http www lenovo com register and follow the instructions on the screen Frequently asked questions The following are a few tips that will help you optimize the use of your ThinkPad notebook computers To ensure that you receive the best performance from your computer go to the following Web page to find inf...

Страница 24: ...computer in case you are unable to access this online user guide when necessary Computer stops responding on page 25 Power problems on page 28 For more information about using and configuring the Chrome OS operating system go to the Chrome OS Web site at http support google com chromeos Special keys Your computer has several special keys to help you work more easily and effectively The following i...

Страница 25: ...screen This topic provides instructions on how to use the multi touch screen that is available on some models Note Your computer screen might look different from the following illustrations Touch gesture touch models only Description Click Touch the screen on the area you want to click Right click Touch with two fingers or touch and hold on the area you want to right click Scroll swipe or drag To ...

Страница 26: ...ing the multi touch screen Turn off the computer before cleaning the multi touch screen Use a dry soft and lint free cloth or a piece of absorbent cotton to remove fingerprints or dust from the multi touch screen Do not apply solvents to the cloth Gently wipe the screen using a top down motion Do not apply any pressure on the screen Using the touch pad Note Your computer might look slightly differ...

Страница 27: ...r management The power to run your computer can come either from the battery or from ac power through the Lenovo USB C 45W AC Adapter Using the ac power Your computer comes with the Lenovo USB C 45W AC Adapter While you use the Lenovo USB C 45W AC Adapter the battery charges automatically Connecting to ac power To connect the computer to ac power do the following Attention Use only Lenovo approved...

Страница 28: ...er remaining When the battery has not been used for a long time Checking the battery status The battery status icon in the lower right corner of the screen displays the percentage of battery power remaining To check for detailed battery status information click the battery status icon The rate at which you use battery power determines how long you can use the battery of your computer between charg...

Страница 29: ...lower right corner of the screen and then go to Settings Internet connection Wi Fi network In the drop down list box select Disable Wi Fi To disable the bluetooth feature click the status area in the lower right corner of the screen go to Settings Bluetooth and then clear Enable Bluetooth Maximizing the battery life To maximize the life of the battery do the following Use the battery until the cha...

Страница 30: ...adio is on and the signal strength is poor Note If you cannot connect to the wireless network try moving your computer closer to the wireless access point Tips for using the wireless LAN feature To achieve the best wireless network connection follow the following guidelines Place your computer so that there are as few obstacles as possible between the wireless LAN access point and the computer Ope...

Страница 31: ...indicator turns on in green You also can use the camera with other programs that provide features such as photographing video capturing and video conferencing To use the camera with other programs open one of the programs and start the photographing video capturing or video conferencing function Then the camera will start automatically and the camera status indicator will turn on in green For more...

Страница 32: ...omputer See Left side view on page 3 2 Make sure that the card is correctly oriented and then insert the card into the media card slot To remove a flash media card do the following 1 Click the Launcher icon in the lower left corner of the screen and then open the Files app 2 Click the triangular icon on the right side of the flash media card to eject it 3 Press the card to eject it from your compu...

Страница 33: ...ment For example adapting to the surrounding lighting sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort The following example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and they will serve you well General posture Make minor modificat...

Страница 34: ...le you can easily reposition your working surface to accommodate many posture modifications Work area setup options Familiarize yourself with all of your office furniture so that you know how to adjust your work surface seat and other work tools to accommodate your preferences for comfort If your work area is not in an office setting be sure to take special note of employing active sitting and tak...

Страница 35: ...n the documentation also includes adequate alternative text to explain the image so that visually impaired users can understand the image when they use a screen reader Traveling with your computer This topic provides information to help you work with your computer when you are traveling Travel tips Use the following travel tips to travel more confidently and efficiently with your computer Although...

Страница 36: ...f you are accustomed to using one External storage device A quality carrying case that provides adequate cushion and protection If you are traveling to another country you might want to consider an ac power adapter for the country to which you are traveling To purchase travel accessories go to http www lenovo com essentials 22 ThinkPad 13 User Guide ...

Страница 37: ...ions If a computer is close to such an appliance and is exposed for an extended time to air containing negative ions it might become electrostatically charged Such a charge might be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to the computer Even though this kind of electrostatic discharge ESD is the opposi...

Страница 38: ...y your computer Only an authorized ThinkPad repair technician should disassemble and repair your computer Cleaning the cover of your computer Occasionally clean your computer by doing the following 1 Prepare a mixture of a gentle kitchen use detergent The detergent must not contain abrasive powder or strong chemicals such as acid or alkaline Use five parts water to one part detergent 2 Absorb the ...

Страница 39: ... is off remove the Lenovo USB C 45W AC Adapter from the computer Hold down the power button or power key for eight seconds Connect the Lenovo USB C 45W AC Adapter If the computer does not turn back on continue with step 3 3 While the computer is off remove the Lenovo USB C 45W AC Adapter from the computer Remove all external devices that are attached to your computer keyboard mouse printer scanner...

Страница 40: ...uter serviced Problem All or some keys on the external numeric keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices including the computer display the external monitor and the audio devices Computer screen proble...

Страница 41: ...hen you connect a headphone to your computer while playing sound a speaker does not produce sound Solution Once the headphone is attached the streaming is automatically redirected to it If you want to listen to sound from the speakers again be sure to set those speakers as the default device Battery and power problems This topic contains instructions on troubleshooting battery and power problems B...

Страница 42: ... runs out of power attach the Lenovo USB C 45W AC Adapter to recharge the battery 2 If the battery is charged but the computer does not run call Lenovo Customer Service Center to have it serviced A power key problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power key for eight seconds or more If the system is...

Страница 43: ...Connect the Lenovo USB C 45W AC Adapter to the computer then press the power button or power key to resume operation If the system still does not return from sleep mode your system might stop responding and you might not be able to turn off the computer In this case you need to reset the computer If you have not saved your data it might be lost To reset the computer press and hold the power button...

Страница 44: ...30 ThinkPad 13 User Guide ...

Страница 45: ... any What operating system are you using Which version Which software programs were running at the time of the problem Can the problem be reproduced If so how Recording system information The serial number label is on the bottom of your computer Record the machine type and the serial number What is the name of your Lenovo product What is the machine type What is the serial number Getting help and ...

Страница 46: ...r hardware available The following items are not covered Replacement or use of parts not manufactured for or by Lenovo or non warranted parts Identification of software problem sources Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty ...

Страница 47: ...nters scanners keyboards mice and more You can shop at Lenovo 24 hours a day 7 days a week directly over the World Wide Web All you need is an Internet connection and a credit card To shop at Lenovo go to http www lenovo com essentials Purchasing additional services During and after the warranty period you can purchase additional services such as support for Lenovo and non Lenovo hardware operatin...

Страница 48: ...34 ThinkPad 13 User Guide ...

Страница 49: ...LAN product that is based on Direct Sequence Spread Spectrum DSSS Complementary Code Keying CCK and or Orthogonal Frequency Division Multiplexing OFDM radio technology and is compliant to The 802 11b g Standard 802 11a b g or 802 11n or 802 11ac on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity WiFi certification as defined by t...

Страница 50: ...and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety standards and recommendations therefore Lenovo believes this product is safe for use by consumers These standards and recommendations reflect the consensus of the worldwide scientific community and result from deliberations of panels and committees of scientis...

Страница 51: ...itivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada Locating wireless regulatory notices For more information about the wireless regulatory notices refer to the Regulatory Notice shipped with your computer If your computer is shipped without the Regulatory Notice you can find it on the Web site at http www lenovo com UserManuals Certification related i...

Страница 52: ...ons 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Phone Number 919 294 5900 Industry Canada Class B emission compliance statement CAN ICES 3 B NMB 3 B European Union Compliance to ...

Страница 53: ...ichkeit von Betriebsmitteln EMVG früher Gesetz über die elektromagnetische Verträglichkeit von Geräten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG früher 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkei...

Страница 54: ...Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo 40 ThinkPad 13 User Guide ...

Страница 55: ...o be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the enviro...

Страница 56: ...button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your place of purchase or contact Lenovo for service If you need to dispose of a disused lithium battery insulate it with vinyl tape contact your place of purchase or an in...

Страница 57: ... The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participa...

Страница 58: ...eed to dispose of a battery pack insulate it with vinyl tape contact Lenovo sales service or your place of purchase or a waste disposal operator and follow their instructions You also can refer to the instructions provided in the user guide for your product For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for the United States and Canad...

Страница 59: ...ain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical a...

Страница 60: ...China RoHS 46 ThinkPad 13 User Guide ...

Страница 61: ...Taiwan RoHS 設備名稱筆記型電腦型號型式 TP00081A 20GL 20GM Equipment name Type designation Type Appendix C Restriction of Hazardous Substances RoHS Directive 47 ...

Страница 62: ...48 ThinkPad 13 User Guide ...

Страница 63: ...By using ENERGY STAR qualified products and taking advantage of the power management features of the computer you can help reduce the consumption of electricity Reduced electrical consumption can contribute to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to ...

Страница 64: ...50 ThinkPad 13 User Guide ...

Страница 65: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 66: ... logo ThinkPad ThinkPad logo UltraConnect Chrome OS is a trademark of Google Inc Intel Intel Celeron and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U S and or other countries Other company product and service names may be trademarks or service marks of others 52 ThinkPad 13 User Guide ...

Страница 67: ......

Страница 68: ......

Отзывы:

Нет отзывов

Похожие инструкции для 20GL

Laptop Master MFC105GBZ

Бренд: LEXIBOOK Страницы: 27

Бренд: XPG Страницы: 30

Бренд: ARIMA Страницы: 58

Бренд: Toshiba Страницы: 8

Бренд: Samsung Страницы: 2

Бренд: Samsung Страницы: 2

Бренд: Samsung Страницы: 4

Бренд: Samsung Страницы: 2

Бренд: Samsung Страницы: 2

Бренд: Samsung Страницы: 83

Бренд: Samsung Страницы: 74

Бренд: Samsung Страницы: 83

Бренд: Samsung Страницы: 87

Бренд: Samsung Страницы: 128

Бренд: Samsung Страницы: 136

Бренд: Samsung Страницы: 161

Бренд: Samsung Страницы: 172

Бренд: Samsung Страницы: 172

Бренды по названию

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Популярные бренды

Загрузить еще бренды