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Purchasing additional services

During and after the warranty period, you can purchase additional services, such
as support for hardware, operating systems, and application programs; network
setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and service name might vary by country
or region. For more information about these services, go to the Lenovo Web site at:
http://www.lenovo.com

Chapter 7. Getting information, help, and service

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Содержание 0401R6U

Страница 1: ......

Страница 2: ......

Страница 3: ...ThinkCentre User Guide ...

Страница 4: ...es have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is s...

Страница 5: ...passwords 21 Password considerations 22 User password 22 Administrator password 22 Setting changing or deleting a password 22 Enabling or disabling a device 23 Selecting a startup device 23 Selecting a temporary startup device 23 Viewing or changing the startup device sequence 24 Exiting the Setup Utility program 24 Chapter 5 Updating system programs 25 Using system programs 25 Updating flashing t...

Страница 6: ...iv User Guide ...

Страница 7: ...at you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2010 v ...

Страница 8: ...vi User Guide ...

Страница 9: ...es This section provides information about the computer features System information The following information covers a variety of models For information about your specific model use the Setup Utility program See Chapter 4 Using the Setup Utility program on page 21 Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type v Intel Celeron ...

Страница 10: ...sk drive bay v One optical drive bay Power supply v 130 watt power supply Security features v Computrace v Enabling or disabling SATA devices v Enabling or disabling USB connectors v Startup sequence control v Startup without keyboard or mouse v Support for the addition of an integrated cable lock Kensington lock v User password and administrator password for BIOS access Preinstalled software prog...

Страница 11: ...e Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Software overview The computer comes with a preinstalled operating system and several preinstalled applications Software provided with your Windows operating system This section provides information about the software provided with your Windows operat...

Страница 12: ...ant setup tasks to help you make the most of your computer Note The Lenovo Welcome program is only available on computers preinstalled with the Windows 7 operating system from Lenovo Product Recovery The Product Recovery program enables you to restore the contents of the hard disk drive to the factory default settings ThinkVantage Rescue and Recovery The ThinkVantage Rescue and Recovery RnR progra...

Страница 13: ...or Rescue and Recovery diagnostic program is preinstalled on your ThinkCentre computer as part of the Rescue and Recovery workspace to help you diagnose hardware problems It can also report operating system controlled settings that interfere with the correct operation of your system Use the PC Doctor for Rescue and Recovery diagnostic program if you are unable to start the Windows operating system...

Страница 14: ... computer connectors and parts 1 Integrated camera available in some models 6 Microphone connector 2 Integrated microphone 7 Power switch 3 Brightness controls 8 Power indicator light emitting diode LED 4 USB connectors 3 9 Internal speakers 2 5 Headphone connector Figure 1 Front view 6 User Guide ...

Страница 15: ... 1 Power cord connector 4 Serial port 2 Ethernet connector 5 Integrated cable lock slot 3 USB connectors 3 6 Optical drive Figure 2 Rear view Chapter 1 Product overview 7 ...

Страница 16: ...fortable position Pull the stand open and adjust the position of the computer at an angle between 10 to 35 as shown in the following illustration CAUTION Make sure that the angle is at least 10 from the vertical otherwise the computer might be unstable and fall over 10 35 Figure 3 Adjusting the computer stand 8 User Guide ...

Страница 17: ...ptions to your computer such as external speakers a printer or a scanner For some external options you must install additional software in addition to making the physical connection When you install an external option see Locating computer connectors and parts on page 6 to identify the required connector Then use the instructions that come with the option to help you make the connection and instal...

Страница 18: ... cable or mouse cable from the computer 4 Connect a new keyboard or mouse to one of the USB connectors on the computer See Locating computer connectors and parts on page 6 5 Reconnect all power cords to electrical outlets Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Units CRUs Information about this will come with the new CRUs or will come a few ...

Страница 19: ...tors and parts on page 6 for the location of the integrated cable lock slot This is the same type of lock used with many notebook computers You can order an integrated cable lock from Lenovo by searching for Kensington at http www lenovo com support Password protection To deter unauthorized use of your computer you can use the Setup Utility program to set a password When you turn on your computer ...

Страница 20: ...12 User Guide ...

Страница 21: ...er the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created ...

Страница 22: ...ge 19 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works v On the Windows XP operating system you can use Product Recovery disc...

Страница 23: ...up operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program on different operating systems v To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Reco...

Страница 24: ...overy program preinstalled The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace v Rescue files from your ha...

Страница 25: ...ur hard disk drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Notes 1 After restoring your hard disk drive to the factory default settings you might have to reinstall device drivers for some devices See Installing or reinstalling device drivers on page 19...

Страница 26: ...ia area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 3 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue medium you have created v If you have created a rescue medium using a...

Страница 27: ...talled device do the following 1 Turn on the computer 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk drive 3 Go to the C SWTOOLS directory 4 Open the DRIVERS folder Within the DRIVERS folder there are several subfolders named for various devices installed in your computer such as AUDIO or VIDEO 5 Open the appropriate device subfolder 6 Do one of the foll...

Страница 28: ... internal hard disk drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Selecting a startup device on page 23 for detailed information about temporarily or permanently changing the start...

Страница 29: ... or see a logo screen release the F1 key The Setup Utility program opens Note If a password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords Viewing or changing settings The Setup Utility program menu lists various items about the system configuration settings To view or change the settings start the Setu...

Страница 30: ...nfiguration settings If you are responsible for maintaining the settings of several computers you might want to set an administrator password For more information on how to set a password see Setting changing or deleting a password After you have set an administrator password a password prompt is displayed each time you try to access the Setup Utility program You cannot access the Setup Utility pr...

Страница 31: ...ress Esc to return to the Setup Utility program main menu You might have to press Esc several times 6 Press F10 to save the new settings and exit the Setup Utility program Notes a If you do not want to save the settings select Exit Discard Changes and Exit b If you want to return to the default settings press F9 or select Exit Load Optimal Defaults Selecting a startup device If your computer does ...

Страница 32: ... Error Boot Sequence 5 Press Esc to return to the Setup Utility program main menu You might have to press Esc several times 6 Press F10 to save the new settings and exit the Setup Utility program Notes a If you do not want to save the settings select Exit Discard Changes and Exit b If you want to return to the default settings press F9 or select Exit Load Optimal Defaults Exiting the Setup Utility...

Страница 33: ...rting your computer with a system program update disc or running a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http www lenovo com Instructions for using the POST and BIOS updates are available in a TXT file that is included with the upd...

Страница 34: ...contents are subject to change without notice including the contents referenced in the following procedure To update flash the BIOS from your operating system do the following 1 Go to http www lenovo com support 2 Do the following to locate the downloadable files for your machine type a In the Enter a product number field type your machine type and click Go b Click Downloads and drivers c Select B...

Страница 35: ...Lenovo Support telephone numbers Symptom Action The computer does not start when you press the power switch Verify that v The power cord is correctly connected to the rear of the computer and to a working electrical outlet v The power indicator on the front of the computer is on v The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor scr...

Страница 36: ...owing program s are preinstalled on your computer to help you diagnose computer problems v Lenovo ThinkVantage Toolbox or Lenovo System Toolbox depending on your operating system used when you are running the Windows operating system v PC Doctor for Rescue and Recovery used when you cannot start the Windows operating system Note The PC Doctor for Rescue and Recovery diagnostic program is only avai...

Страница 37: ...n your Lenovo computer Use the PC Doctor for Rescue and Recovery program if you are unable to start the Windows operating system To run the PC Doctor for Rescue and Recovery program from the Rescue and Recovery workspace do the following 1 Turn off the computer 2 Repeatedly press and release the F11 key when turning on the computer When you hear beeps or see a logo screen release the F11 key The R...

Страница 38: ...iagnostic disc into the optical drive 4 Select the optical drive with the diagnostic disc as the startup device and press Enter The diagnostic program opens 5 Follow the instructions on the screen to run the desired diagnostic test For additional help press the F1 key 6 Remove the diagnostic disc from the optical drive after completing the diagnostic test Cleaning the mouse This section provides i...

Страница 39: ...your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Twist the retainer ring 1 to the unlocked position to reveal the ball 4 Place your hand over the retainer ring and ball 2 and then turn the mouse bottom side down so that the retainer ring and ball fall out into your hand 5 Wash the ball in warm soapy water Then dry it with a clean cloth 6 Carefully blow air ...

Страница 40: ...until all the dirt is removed Be sure the rollers are still centered in their channels after you clean them 9 Remove any fibers from the swab that might be remaining on the rollers 10 Reinstall the ball and the retainer ring Twist the retainer ring to the locked position 11 Reconnect the mouse cable to the computer 12 Turn your computer back on 32 User Guide ...

Страница 41: ...n is in PDF version To view the publication you need to have the Adobe Reader program preinstalled on your computer If the Adobe Reader program has not been installed on your computer a message will be displayed when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publication is available in other languages on the Lenovo Support Web site at http ...

Страница 42: ...ou through some important setup tasks to help you make the most of your computer Access Help The Access Help information system provides information about getting started doing basic tasks customizing settings for your personal preference protecting data expanding and upgrading and troubleshooting v To open the Access Help information system on the Windows 7 operating system click Start Help and S...

Страница 43: ...onal resources to help you troubleshoot your computer problem see Information resources on page 33 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems For instructions on using the diagnosti...

Страница 44: ...ssages v Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service provi...

Страница 45: ...systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com Chapter 7 Getting information help and service 37 ...

Страница 46: ...38 User Guide ...

Страница 47: ...information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for u...

Страница 48: ...ther intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks Lenovo the Len...

Страница 49: ...options installing 9 F features 1 flashing the BIOS 25 G getting help 33 information 33 service 33 H help Access Help 34 and service 35 getting 33 I important safety information v information getting 33 important safety v resources 33 safety 34 warranty 34 Input Output I O features 2 installing device drivers 19 installing options security features 10 integrated cable lock security 11 internal dri...

Страница 50: ... 33 services other 36 purchasing additional 37 Set Administrator Password 22 Set User Password 22 settings changing 21 viewing 21 Setup Utility program 21 Setup Utility program exiting 24 Setup Utility program starting 21 software recovering 13 software overview 3 solving recovery problems 19 starting the Setup Utility program 21 startup device 23 sequence changing 24 temporary selecting 23 system...

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Страница 52: ...Part Number 89Y1200 Printed in USA 1P P N 89Y1200 ...

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