FAQ
Problem Description
Possible Cause/Possible Solution
Unsuccessful pairing
Is Bluetooth on?
Is the app installed and on?
Are both devices in transmission range?
Abnormal tracking
results:
Big discrepancies
between two current
recordings.
Wearing the wristband in a
wrong way can influence
measurements negatively.
Wear the tracker as described
to avoid wrong recordings.
Done less than 10 steps.
Do more than 10 steps.
Wearing very soft slippers or
just sliding over the floor.
Try to walk normal.
The display shows
nothing.
Low battery.
Charge battery regularly.
The device is still in shipping
mode.
Press the button for at least 5
seconds to wake up the
tracker.
The device cannot be
switched on.
Low battery.
Charge battery regularly.
Data transmission is not
working.
Bluetooth is switched off.
Switch on Bluetooth.
The app is switched off.
Switch on the app.
Outside transmission range. Get both devices closer
together.
