FAQ
Problem Description
Possible Cause/Possible Solution
Extraordinary
measuring results,
very big difference
between two
measurements
Inept clothes leads to more arm movement than
normally. Change clothes.
Slippery roads or inept shoes prevent normal walking
movements. To walk or jog choose good roads and good
shoes.
OLED display does not
work Device switches
off
Battery is too low - please charge fully.
No data transmission
possible
Bluetooth on smartphone not
activated
Activate bluetooth on your
smartphone.
App is not active
Open app on your
smartphone.
Outside bluetooth
transmission range.
Bring both devices into closer
range.
App has not enough rights
Check if the app has got the
rights needed during
installation. You will find more
information looking for help
sites concerning your
smartphone's operational
system.
Touch control is not
working
Is the battery charged?
If using in sauna etc., please dry display with a cloth.
