FAQ
In general, in case of technical troubles check the electrical signal connections and the power
supply (LED at converter glows) first. If this turns out to be not helpful, we arranged the
following questions and answers for you to find the cause and solve the problem.
Problem Description
Possible Cause/Possible Solution
The converters does
not output an image.
Is the power supply / display properly connected? (You
may test the function of the converter by choosing the
menu. If this is shown, then the power supply and the
connection to the display are all right.)
Is your video input switched on?
Are all the cables Video / VGA ok?
Was the right video standard chosen from the converter's
menu?
Is the resolution of the converter too high or not compatible
with the display?
The picture is distorted
or displayed just black
and white
Was the right video standard chosen from the converter's
menu? PAL is the most frequent standard, French devices
use SECAM and the USA use NTSC.
Is the video cable too long or not sufficiently shielded?
If you use the S video input die image output may be black
and white.
The picture is unclear
Is the video cable too long or is a source with insufficient
video output used?
You may adjust colour, contrast and brightness with the
converter's menu.
Adjust the output resolution to the display resolution to
have an optimal image output.
If the problems cannot be solved, please don't hesitate to contact us. Our customer's
support will be glad to help you under [email protected].
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