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Line Interactive UPS User Manual

Troubleshooting

Legrand AV, Inc

Troubleshooting

Problem

Possible Cause

Solution

The UPS outlets do not

provide power to

connected equipment.

The AC input power cord is

not properly connected.

Check your input power cord (C) is connected
properly to the connector on the back of your UPS
and into an appropriately rated receptacle.

Your UPS battery power has

discharged.

Recharge your UPS battery for at least eight hours.

Manual, Automatic, or

Scheduled Load Shedding is

enabled on your UPS.

Check the outlet state setting on the LCD menu.
For more information, see “Using Main Menu >
Configuration Functions > Bank/Outlet” on page

For more information, refer to the NEXSYS UPS

Manager Software User Manual (100-00077) or

the NEXSYS UPS RackLink Network Card User

Manual (100-00074) at

www.legrandav.com

The UPS does not

operate for the expected

runtime duration.

The UPS battery is not fully

charged.

Recharge your UPS battery for at least eight hours.

The battery needs to be

replaced.

If you are still experiencing problems after your
UPS has been charged a full eight hours, contact
support at

[email protected]

(866) 977-3901.

The UPS does not calculate

the expected runtime for its

connected expandable

battery option.

The UPS is not configured to

automatically detect the

expandable battery.

Check that the external battery setting is configured
to Auto. For more information, see “Using Main
Menu > Configuration Functions > External Battery”
on page

The main connector cord and

communication cable are not

properly connected between

the UPS and the expandable

battery.

Properly connect the main connector cord and the

communication cable between the UPS and the

expandable battery. For more information, see

“Connecting the Expandable Runtime Battery

Option” on page

Содержание MIDDLE ATLANTIC NEXSYS

Страница 1: ...NEXSYSTM Line Interactive UPS User Manual 100 00072 Rev A 22 PAP ...

Страница 2: ...ecording for any purpose other than the purchaser s personal use without the written permission of Legrand AV Middle Atlantic Products is a brand of Legrand AV legrandav com Phone 866 977 3901 Fax 877 894 6918 Email av middleatlantic techsupport legrand com Visit us at legrandav com for firmware updates specifications drawings manuals technical support information and more Middle Atlantic Products...

Страница 3: ...ng Your Equipment Power Requirements 14 Understanding UPS Installation Requirements 14 Installing the UPS Inside of Your Enclosure 15 Communicating with Your UPS 18 Disabling and Enabling the UPS Emergency Power Off EPO Function 19 Connecting the Expandable Runtime Battery Option 20 Basic Operation and Feature Set 24 Understanding the UPS Power Button 37 Replacing the Battery 38 Replacing the Powe...

Страница 4: ...tuation that may result in minor personal injury or damage to the product and or property NOTE A note is used to highlight procedures pertaining to the installation operation or maintenance of the product Transportation and Storage Transport the UPS system only in the original package to protect against shock and impact The UPS must be stored in a ventilated and dry room Preparation Condensation m...

Страница 5: ...it is heavy Lifting the unit requires a minimum of two people Operation Do not disconnect the ground conductor cable on the UPS or the building wiring terminals at any time since this would cancel the protective earth of the UPS system and of all connected loads The UPS system features its own internal current source batteries therefore the UPS output sockets or output terminal blocks may be elect...

Страница 6: ...sary when working with batteries Remove watches rings or other metal objects Use tools with insulated handles Wear rubber gloves and boots Do not lay tools or metal parts on top of batteries Disconnect charging source and load prior to installing or maintaining the battery Remove battery grounds during installation and maintenance to reduce likelihood of shock Remove the connection from ground if ...

Страница 7: ... indicates that this product must not be disposed of with household waste according to the WEEE Directive 2012 19 EU and your national law This product should be taken to a collection center licensed for the recycling of waste electrical and electronic equipment EEE The mishandling of this type of waste could have a possible negative impact on the environment and human health due to potentially ha...

Страница 8: ...endroit exposé à la lumière directe du soleil ou à proximité d un appareil de chauffage Ne bloquez pas les trous de ventilation sur le boîtier de l onduleur Installation Ne connectez pas de périphériques à la sortie de l onduleur ou à un terminal susceptible de surcharger l onduleur Placez les câbles de manière à ce que personne ne puisse marcher dessus ou trébucher dessus Ne connectez pas d appar...

Страница 9: ...e sécurité TBTS CEI 60950 1 Ce circuit doit être séparé de tout circuit de tension dangereux par une isolation renforcée Maintenance Service et Défauts Le système UPS fonctionne avec des tensions dangereuses Les réparations ne peuvent être effectuées que par du personnel de maintenance qualifié Risque de choc electrique Même après que l appareil est déconnecté du secteur prise de câblage du bâtime...

Страница 10: ...s au personnel de service doivent être indiquées dans le manuel d installation d entretien Si des batteries doivent être installées par le personnel de service des instructions pour les interconnexions y compris le couple aux bornes doivent être fournies N essayez pas de vous débarrasser des piles en les brûlant Cela pourrait provoquer une explosion Ne pas ouvrir ou détruire les piles L électrolyt...

Страница 11: ...oduit ne doit pas être éliminé avec les ordures ménagères conformément à la directive WEEE 2012 19 EU et à votre législation nationale Ce produit doit être déposé dans un centre de collecte agréé pour le recyclage des déchets d équipements électriques et électroniques EEE La mauvaise manipulation de ce type de déchets pourrait avoir un impact négatif possible sur l environnement et la santé humain...

Страница 12: ... Keep the original box in a safe place for future use 1 1 5 or 2KVA UPS Unit NOTE Rails pre installed on unit A Power Cord Retainer B Power Cord C 36 914 mm USB B to USB A Cable D RS 232 Cable E 3x Connector For EPO and Dry Contacts F User Manual NOTE To order more hardware contact support at av middleatlantic techsupport legrand com or 866 977 3901 Required Tools 2 Phillips Screwdriver Electric D...

Страница 13: ...duct page at www legrandav com or contact support at av middleatlantic techsupport legrand com or 866 977 3901 Some General Specifications For more specification details see Specifications on page 43 Model UPX 1000R 2 UPX RLNK 1000R 2 UPX RLNK 1000R 8 UPX 1500R 2 UPX RLNK 1500R 2 UPX RLNK 1500R 8 UPX 2000R 2 UPX RLNK 2000R 2 UPX RLNK 2000R 8 VA 1000VA 1500VA 2000VA Watts 900W 1350W 1800W Power Fac...

Страница 14: ...ion may occur and cause the UPS to shut down or the circuit breaker to trip Many factors affect the power requirements of your electronic equipment connected to your UPS For optimal system performance always keep the overall load of the unit below 80 of the rated capacity Understanding UPS Installation Requirements NOTE Before installing your UPS A carefully review the following considerations to ...

Страница 15: ...ion and maintenance access Installing the UPS Inside of Your Enclosure WARNING This procedure requires at least one additional person AVERTISSEMENT Cette procédure nécessite au moins une personne supplémentaire 1 Carefully team lift your UPS A remove it from the packaging and place it on an appropriate work surface CAUTION Only lift from the sides and back of the unit and not by the front or rail ...

Страница 16: ...not provided to attach the ears on the back of the rail sliders to rear rackrails at the desired height inside of your enclosure WARNING Every hole on each rail slider ear must be secured with a rackscrew not provided AVERTISSEMENT Cette procédure nécessite au moins une personne supplémentaire 4 Team lift your UPS A and carefully slide the front of each rail slider over the back sliders until the ...

Страница 17: ...chiqueteuses à papier les copieurs les appareils de chauffage les aspirateurs les pompes de puisard ou d autres gros équipements électriques sont généralement trop élevés pour se connecter à la batterie et aux prises protégées contre les surtensions Cela surchargerait et éventuellement endommagerait votre UPS 7 If your system includes any expandable runtime battery option s proceed to Communicatin...

Страница 18: ... which allow you to monitor or control your device from a desktop or laptop computer This may be done by direct connection using the USB B to USB A Cable D the DB9 RS 232 cable E or an Ethernet connection via the network card slot if you purchased a RackLink Network Card option The network card option also may be used to communicate with your UPS remotely over the internet Serial Connections Netwo...

Страница 19: ...uleur est éteint les batteries sont complètement chargées est en veille et l écran LCD Pour plus d informations voir Utilisation du menu principal Fonctions de configuration Mode service à la page 32 Disabling and Enabling the UPS Emergency Power Off EPO Function Your UPS A is equipped with an EPO emergency power off function Use a connector F to enable the EPO function by CLOSING the contact The ...

Страница 20: ... User Manual 100 00071 at www legarndav com 1 Use a 2 Phillips screwdriver to remove the screw and plate covering the expandable runtime battery main connector ports on the back of both your UPS A and expandable runtime battery option Carefully set aside the screws and plates for future use NOTE If you are adding exactly one expandable runtime battery to your UPS system you may decide to leave the...

Страница 21: ...y be added to your UPS system and should only be connected as shown EXB EXB BATTERY PACK DETECTION EXB EXB BATTERY PACK DETECTION EXB EXB BATTERY PACK DETECTION EXB EXB BATTERY PACK DETECTION DC BREAKER DC BREAKER DC BREAKER DC BREAKER INPUT BREAKER INPUT BREAKER INPUT BREAKER INPUT BREAKER Expandable Battery Communication Cables Expandable Battery Main Connector Cords 15A UPS Model Shown A Connec...

Страница 22: ...rois fils et mise à la terre uniquement Évitez d utiliser des rallonges CAUTION The receptacle should be protected by a fuse or circuit breaker The circuit should not be servicing other equipment with large electrical demands ATTENTION La prise doit être protégée par un fusible ou un disjoncteur Le circuit ne doit pas entretenir d autres équipements avec de grandes exigences électriques To appropr...

Страница 23: ... Power Button on page 37 9 Check the LCD panel on your UPS to confirm that the site wiring fault indicator light is not lit This light turns on when your UPS is plugged into an improperly wired receptacle 10 Navigate to Main Menu Configuration Functions External Battery on the LCD front panel of your UPS and verify the system is detecting connections in the manner you prefer The default setting is...

Страница 24: ...asic Operation and Feature Set Understanding Rear Panel Connections Labels on the rear panels of different UPS models correspond with the following explanations further down 1K and 1 5K Bank Models 1K and 1 5K Outlet Models 2K Bank Models A I J D B C E F G H K L A I J E F G H D K L C B A I L J D C K B E F G H ...

Страница 25: ...t Port where the expandable battery main connector is inserted G External Grounding and Bonding Stud Used for connecting an external ground wire to bond the chassis H Output Receptacles Depending on your model the Battery Backup output receptacles are equipped with load shedding functionality bank controlled outlets or individually controlled outlets I Dry Contact Communication Port These two port...

Страница 26: ...ton on the front panel and hold it until you hear a single beep then release to turn on your UPS For more information see Understanding the UPS Power Button on page 37 The rest of this topic to explains how use the front panel buttons and interpret the LED indicators LED Indicators LED Icon LED Icon Color or Status Operation White Your UPS is in Normal Mode Flashing Your UPS is in AVR Mode Orange ...

Страница 27: ...s or outlets You can only access the service mode and reset to default functions when your UPS is in standby mode Normal Mode When your UPS is in this mode the voltage from the line input AC plug is equal to the output voltage to the banks or outlets AVR Mode When your UPS input voltage is too high or low the unit goes into this mode to properly regulate the voltage to the banks or outlets Battery...

Страница 28: ...and frequency Output Status Displays UPS output voltage and frequency Last UPS Test Displays UPS last battery test result Load Bank State Displays UPS output relay state as On or Off Est Runtime Displays UPS estimate runtime Understanding Status Information on Outlet UPS Models Screen Information Shown General Page Displays the UPS output voltage and battery general state Operating Mode Displays t...

Страница 29: ...ions voir Utilisation du menu principal Fonctions de configuration Mode service à la page 32 Press the select button to enter the main menu NOTE Depending on the UPS status you are in when pressing the select button you may have to press it again for the main menu to appear Use Up and Down buttons to scroll and the Cancel button to go back or clear any possible fault or warning notifications For m...

Страница 30: ...owing audible alarm options Alarm Option Description Enable Turns On alarms as described in Understanding Enabled or Muted Alarms on page 30 Mute Silences alarms only for the current event After the event alarms then will sound as described in in Understanding Enabled or Muted Alarms on page 30 Disable Alarms are permanently silenced until set back to either Enable or Mute Understanding Enabled or...

Страница 31: ... to scroll and the Select button to choose from the following options Option Description External Battery 0 4 Set the number of external battery pack s attached to your UPS Auto Automatically detect the number of external battery pack s attached to your UPS Using Main Menu Configuration Functions Reset to Default Press the Select button to reset the UPS configuration functions to the following def...

Страница 32: ...ns are password protected and only available when your UPS is in Standby Mode The default password for access is 0000 as mentioned in the previous topic The 0000 password is entered by default and you must press the select button to verify each password character For more information about status modes see Understanding Your UPS Status Modes on page 27 Press the Select button to enter the service ...

Страница 33: ...Network Card User Manual 100 00074 at www legrandav com or contact support at av middleatlantic techsupport l egrand com or 866 977 3901 ATTENTION Désactivez la fonction de mode veille pour garder votre carte réseau allumée quels que soient les paramètres d alimentation de votre onduleur Pour plus d informations reportez vous à Comprendre l accès réseau à votre onduleur dans le manuel d utilisatio...

Страница 34: ...is approaching an overload threshold The UPS will still operate however you must reduce the load UPS is overloaded Your UPS has already shut down or is about to shut down due to an overload condition For more information see Troubleshooting on page 41 Low Battery Shutdown imminent Your battery capacity is low and the UPS will shut down Battery Depleted The battery power of your UPS is completely d...

Страница 35: ...ted to your UPS If the message still appears after disconnecting all connected equipment contact support at av middleatlantic techsupport legrand com or 866 977 3901 Internal Bus Fault An internal bus fault occurred in your UPS Contact support at av middleatlantic techsupport legrand com or 866 977 3901 Inverter Output Failure An inverter fault occurred in your UPS The UPS still operates in Line m...

Страница 36: ... RackLink Network Card User Manual 100 00074 at www legrandav com or contact support at av middleatlantic techsupport legrand com or 866 977 3901 Option Information Shown Device Name Displays the user setup name Only available with the RackLink Network Card option UPS Model Displays the UPS model name UPS Serial No Displays the UPS serial number Battery Part No Displays the UPS battery pack part n...

Страница 37: ...you plug your UPS into an appropriately rated receptacle using the power cord C the system turns off the one time Transport Mode and the power button then functions as follows Press and hold the power button until the display shows Release Button Turn On UPS The unit then powers On whether it s in Line Mode plugged in or Battery Mode Press and hold the power button until the display shows Release ...

Страница 38: ...a safe isolated procedure from electrical hazards 1 Use a 2 Phillips screwdriver and remove the 4x screws from the front panel of the UPS A as shown 2 Remove the panel from the UPS and set it aside along with the screws for re attachment 3 Squeeze and pull apart the battery wire connection and separate them as shown 4 Use screwdriver to remove the set screw and battery cover as shown 5 Slide the b...

Страница 39: ...s and regulations or shipped to your dealer using replacement battery packaging where applicable ATTENTION Les batteries déchargées sont considérées comme des déchets dangereux Ils doivent être recyclés ou éliminés conformément à toutes les lois et réglementations locales et ou expédiés à votre revendeur en utilisant un emballage de batterie de remplacement le cas échéant 7 Slide your new battery ...

Страница 40: ... meet the specifications listed in this topic AVERTISSEMENT Tout câble d alimentation utilisé avec cet appareil doit répondre aux spécifications répertoriées dans cette rubrique Your UPS may require a longer length or replacement power cable When replacing the cable with Legrand or any other supplier the following specifications are required for 1K 1 5K UPS and 2K UPS products respectively Underst...

Страница 41: ... 100 00074 at www legrandav com The UPS does not operate for the expected runtime duration The UPS battery is not fully charged Recharge your UPS battery for at least eight hours The battery needs to be replaced If you are still experiencing problems after your UPS has been charged a full eight hours contact support at av middleatlantic techsupport legrand com or 866 977 3901 The UPS does not calc...

Страница 42: ...on the following overload percentages A 110 overload sounds an alarm for 20 seconds before shutdown A 125 overload sounds an alarm for 10 seconds before shutdown A 150 overload sounds no alarm and causes an immediate shutdown Reduce the load and then press the power button to re establish power to the UPS outlets For more information see Understanding the UPS Power Button on page 37 The UPS has sh...

Страница 43: ...n CAUTION Disable the sleep mode function to keep your network card on regardless of your UPS power settings For more information see Using Main Menu Configuration Functions Service Mode on page 32 ATTENTION Désactivez la fonction de mode veille pour garder votre carte réseau allumée quels que soient les paramètres d alimentation de votre onduleur Pour plus d informations voir Utilisation du menu ...

Страница 44: ...SignalSAFE IEC to 5 15P 6 1 83M SignalSAFE IEC to 5 20P 6 1 83M Output Model UPX 1000R 2 UPX RLNK 1000R 2 UPX RLNK 1000R 8 UPX 1500R 2 UPX RLNK 1500R 2 UPX RLNK 1500R 8 UPX 2000R 2 UPX RLNK 2000R 2 UPX RLNK 2000R 8 Voltage Regulation 90VAC min 146VAC max Double Boost 105VAC and 90VAC 105VAC and 90VAC 105VAC and 90VAC Double Buck 130VAC and 146VAC 130VAC and 146VAC 130VAC and 146VAC Waveform Batter...

Страница 45: ...n Sensitivity 5 max 100 linear load 12 max 100 non linear load BTUs Line Mode 70 105 140 BTUs Battery Mode 495 750 990 Full Load Run Time 4 minutes 3 minutes 3 minutes Half Load Run Time 13 minutes 10 minutes 10 minutes Battery Model UPX 1000R 2 UPX RLNK 1000R 2 UPX RLNK 1000R 8 UPX 1500R 2 UPX RLNK 1500R 2 UPX RLNK 1500R 8 UPX 2000R 2 UPX RLNK 2000R 2 UPX RLNK 2000R 8 Sealed Maintenance Free Lead...

Страница 46: ...43 105 minutes 28 74 minutes 33 83 minutes UPS 3 ERB Full and Half Load Runtimes 68 164 minutes 43 111 minutes 50 135 minutes UPS 4 ERB Full and Half Load Runtimes 93 222 minutes 60 154 minutes 71 178 minutes Environment Model UPX 1000R 2 UPX RLNK 1000R 2 UPX RLNK 1000R 8 UPX 1500R 2 UPX RLNK 1500R 2 UPX RLNK 1500R 8 UPX 2000R 2 UPX RLNK 2000R 2 UPX RLNK 2000R 8 Operating Temperature and Relative ...

Страница 47: ...Quick Start Guide 100 00073 at www legrandav com Control Model UPX 1000R 2 UPX RLNK 1000R 2 UPX RLNK 1000R 8 UPX 1500R 2 UPX RLNK 1500R 2 UPX RLNK 1500R 8 UPX 2000R 2 UPX RLNK 2000R 2 UPX RLNK 2000R 8 Load Shedding Functionality Bank 1 and 2 Programmable Standard Individual Outlets Programmable Optional Active On Off Manually turn power receptacles on or off using the front panel LCD or the UPS Ma...

Страница 48: ...ing Weight 54 lbs 24 5kg 54 lbs 24 5kg 71 lbs 32 2kg Certifications Model UPX 1000R 2 UPX RLNK 1000R 2 UPX RLNK 1000R 8 UPX 1500R 2 UPX RLNK 1500R 2 UPX RLNK 1500R 8 UPX 2000R 2 UPX RLNK 2000R 2 UPX RLNK 2000R 8 Safety Standards cTUVus Tested to UL 1778 CAN CSA C22 2 standards EMI Standards FCC Class A Environmental RoHS 3 REACH Compliant Energy Efficiency Energy Star 2 0 CEC California Energy Com...

Страница 49: ...RLNK 2000R 8 Standard Three Years Limited 2 Years Battery For warranty information refer to legrandav com policies warranty_information System Function Block Diagram As shown in the following diagrams the UPS is composed of a mains input EMI RFI filters inverter battery charger DC to DC converter battery AVR TX and UPS output Diagram for UPS models with 2 banks of controlled outlets Diagram for UP...

Страница 50: ... 3901 F 877 894 6918 www legrandav com av middleatlantic techsupport legrand com Contacting Middle Atlantic Canada P 888 766 9770 F 888 599 5009 ca middleatlantic com av canada customerservice legrand com United States US Legrand AV Headquarters 6436 City West Parkway Eden Prairie MN 55344 USA At Legrand AV Inc we are always listening Your comments are welcome Legrand AV is an ISO 9001 and ISO 140...

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